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Reviews

4.2

357 reviews
5
(246)
4
(47)
3
(3)
2
(13)
1
(48)
  • Value for Money
    3.9 (141)
  • Product Quality
    4.2 (125)
  • Return Claim MadeYes (4) · No (150)
  • Customer Service
    4.1 (148)
  • Warranty Claim MadeYes (4) · No (149)
  • Purchase PriceA$6,723.69 (48)
  • Installation
    4.5 (118)
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Reviewer Photos & Videos

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Marilyn Piscopo

Marilyn PiscopoGreater Melbourne (Outer), VIC

  • Verified customer

I wish we could have gotten involved with the battery program sooner. Absolutely brilliant.

published

The panel installation was done with great proficiency and the installers explained every step of it. Nice guys and answered all our questions. We are very happy.
From the time I contacted the company they were helpful and professional at all times.



1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

  • Verified customer

Great idea larger battery would have more benefit

published

The battery installation was carried out in a professional manner taking approx 2 hours to complete. All material was removed from the premises by the installers upon completion of the installation.
I have not had any issues with the company and their follow up has been excellent.
I am still waiting for my my first couple of bills to see what value the 3kw battery will have. For the money spent it make take quite a few years to recoup the cost

1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Peter, thanks for sharing your experience from your battery installation with us. If there is anything you would like to see us improve on in the future please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group



Useless - steer clear

published
1 comment
Solar Service Group
Customer S.Solar Service Group
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ssn

ssnAU

  • 12 reviews

Not worth it.

published
Karl S.

Karl S.Central Highlands and Goldfields, VIC

  • 3 reviews
  • Verified customer

Totally sensible solution to fully utilize solar power

published

I have utilized solar panels for the last 6 years and have been concious to limit my high energy use to periods of maximum solar power. With pitiful feed in tarrif I was looking for a battery system that could be incorporated into the existing system. Solar Service Group provided the answer and solution.
Without any problems, having explained any questions that I had, the installation of the Hive battery system went quickly and easily, I am looking forward for a greatly reduced power bill, all indications so far are that the system is providing power all day and night with recharge within 2 hours of daylight. I could not be happier. Thanks again Solar Service Group, Prompt, Efficient, Customer focused, A pleasure to recommend.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

I would use Solar Service Group again in a heartbeat

published

We had a solar battery installed. From the first to last contact we had with solar service group, we felt our questions were being answered and we had clear lines of communication. Additionally, the actual installation ran very smoothly by a very nice gentlemen who worked very efficiently. I wouldn't hesitate in recommending solar service group to any of our friends.

1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Chris, thank you for taking the time to provide feedback from your recent installation with us. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.

  • Verified customer

Battery installation confirmed

published

Fantastic installation, the installer was efficient, questions were answered in a professional manner, with great communication, and he cleaned up and checked the system was functional. All going and no problems.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Patricia HG

Patricia HGGreater Melbourne (Metropolitan), VIC

  • Verified customer

excellent service and follow up

published

I had a solar battery installed. The installers were very efficient and professional. The app for the solar battery has been very useful and helps in reviewing the performance of the battery and its usefulness.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Jal E.

Jal E.South East Queensland, QLD

  • Verified customer

Great Customer Service End to End

published
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

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Rita

RitaCentral Highlands and Goldfields, VIC

  • Verified customer

Looking forward to receiving my next electricity account

published

My experience with the Solar Service Group has been uncomplicated, the process was explained well and the installation went seamlessly. By utilising the app for the monitoring system, I have already noticed a huge drop in my electricity usage. Very happy.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

lou p.

lou p.Greater Melbourne (Outer), VIC

  • Verified customer

Excellent customer service

published

Easy process all the way throughout. Everyone we spoke to were able to answer questions that we had and explain the whole process thoroughly and were always professional. Thank you!

1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Lou, thank you for taking the time to provide feedback from your recent installation with us. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group

Leanne

LeanneGreater Melbourne (Metropolitan), VIC

Buyer beware, if you want a battery as back up power - don't go with Solar Service Group!!!!!

published

The installation of the battery went really smooth, however, the battery has been emitting a high pitch noise since installation and despite numerous emails and conversations has not been rectified. I also had a black out and discovered that the battery was not configured to provide power to keep my lights on. The advertising says the battery provides back up power, the contract says back up power but to get back up power Solar Service Group want $1,000 + to deliver what was implicit in advertising and in contract, they have since offered this at $550! I don't have what I believe I payed for and now they are trying to get more money from me...buyer beware!

1 comment
Solar Service Group
Customer S.Solar Service Group
Gregory Dykes

Gregory DykesCentral West, NSW

  • Verified customer

Great product and a good job installing it.

published

Men turned up on nominated day and did a very tidy job on the side of my house. They completed the job in a timely manner and left no mess.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

  • Verified customer

A good experience

published

During the entire process, everything went ahead as planned and on schedule. We were kept well informed at every step. The technicians who did the actual installation of the battery were polite, knowledgeable and had amazing fitness. Thank you. (Only regret is that we should possibly have gone for a larger battery - perhaps this could have been identified in the pre-sales stage)

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Di T.

Di T.South East Queensland, QLD

  • Verified customer

Great product

published

Installation process of our Solar Battery to go with our Solar Panels was easy and done very efficiently by the tech Darrin who installed it. He knew exactly what he was doing.
To date we have not had any issues with this company at all.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

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Irene Nichols

Irene NicholsHobart, TAS

  • Verified customer

New Battery

published

Installation of battery went super smoothly. The technicians explained what they were doing, turned up exactly when they said they would, and answered any questions we had. Great friendly service!

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Leslie Carr

Leslie CarrHunter Region, NSW

Great service

published

Great communication, installer on time and very easy to talk to answered all questions and explained in a way that made it easy to understand all over great experience. He took my phone call after he left site and answered other questions I had

1 comment
Solar Service Group
Customer S.Solar Service Group
  • Verified customer

Very Smooth and Efficient Process

published

The installation of our solar battery was very easy from our end. The technicians consulted with us about the best place to locate the battery, seemed knowledgeable and explained each of the steps to us. There was a small alteration required and the technician return the next day to rectify this. So far we have been impressed.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Jane

JaneSouth-East, TAS

  • 2 reviews
  • 1 like
  • Verified customer

Very Happy

published

The installers were skilled and efficient and did a fabulous job. They were also knowledgeable and informative, explaining how it all works. They sited the battery well, and it was a very neat job.
Early days yet, but all looking good.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Robert Hegedus

Robert HegedusSydney, NSW

  • 2 reviews
  • Verified customer

Enphase battery install on existing solar installation

published
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Page 4 of 18
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Questions & Answers

Stan B.

Stan B.asked

battery dimentions

1 answer
Ken Rowley
Ken Rowley

650mm high x 620mm wide x 235mm deep

Reviewedhonestly

Reviewedhonestlyasked

Why are you so pushy for payment and yet I am still awaiting installation? I've paid in full and for an extra battery, yet no contact made to arrange install. Been waiting 7 weeks now!!

2 answers
Reviewedhonestly
Reviewedhonestly

Got called n the day this was posted and was informed my installation will be December. Wow so much for the promise of installing within 8 weeks? By time install date planned arrives I will have been waiting 13 weeks!! Not a great start. Wishing I had not signed up now

Robbi04
Robbi04

Beware! have had Abysmal service and left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.

Maz26

Maz26asked

Has anyone had their bill go to zero after installing a battery?

4 answers
Karl S.
Karl S.

You will always have the service to property charges. But it seems that the battery is providing most of the floating power required. I am thinking that if I switch on the oven I may be drawing partially from the grid.

Solar Service Group
Customer S.Solar Service Group

Hi Maz26, as Karl says you will have supply or property charges from your electricity retailers, however we have been able to see our customers charge their solar battery during the day and still cover daytime electricity usage with their solar. Then cover their night time electricity usage with the electricity stored in their battery.

Robbi04
Robbi04

No. After technicians came to rectify a problem I was left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.

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