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Reviewer Photos & Videos
Marilyn PiscopoGreater Melbourne (Outer), VIC
- Verified customer
I wish we could have gotten involved with the battery program sooner. Absolutely brilliant.
The panel installation was done with great proficiency and the installers explained every step of it. Nice guys and answered all our questions. We are very happy.
From the time I contacted the company they were helpful and professional at all times.
1 comment
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Review collected in partnership with Solar Service Group
- Verified customer
Great idea larger battery would have more benefit
The battery installation was carried out in a professional manner taking approx 2 hours to complete. All material was removed from the premises by the installers upon completion of the installation.
I have not had any issues with the company and their follow up has been excellent.
I am still waiting for my my first couple of bills to see what value the 3kw battery will have. For the money spent it make take quite a few years to recoup the cost
1 comment
Customer S.Solar Service Group
Hi Peter, thanks for sharing your experience from your battery installation with us. If there is anything you would like to see us improve on in the future please do not hesitate to contact us and let us know.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Useless - steer clear
I should have spotted it from the word go. They were quick to invoice us and pay for the installation, but very, very slow in fixing any issues or followup. Having installed our solar panels and battery, it took weeks for the company to get back to us to fix a technical problem. Was it inspected? Were the panels cleaned? No they weren't - yes they were. It was a debacle. The right hand didn't know what the left hand was doing. After much frustration, they finally fixed the issue. The techs are great. The company and it's communication is rubbis...Read more
h. Recently I rang to ask for a quote to decommission some panels so we could replace a leaking roof, then have them reinstalled. We cannot fix the roof without having them removed. They asked was it completely necessary? After leaving messages, emailing, requesting a quote... nothing. We also rang repeatedly about what feedback and analysis they were providing... again nothing. The battery is pitiful and really doesn't do very much at all. They are all talk and definitely no action. Steer clear.1 comment
Customer S.Solar Service Group
Hi Joanne, thank you for taking the time to provide us with your feedback. We are sorry that your experience with us has not been up to our usual standards and sincerely apologise for any lack in comm... Read more
unication. From looking at your file I can see our technical resolutions manager has been in contact with you to try to rectify these issues. In the meantime please do not hesitate to contact us at hello(at)solarservicegroup.com.au.Similar opinion? Write a review on ieatwords.com.au!
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ssnAU
- 12 reviews
Not worth it.
I have not proceeded to install the battery, but got an invitation letter from solar service group to participate in their battery test program. Rang them to enquiry about the cost. A lady named Francesca has picked up the call. The approach taken from the first seconds was not personalised at all, I felt like I was talking to a robot reading the script. With very robotic voice and no personality connected, she has refused giving me the cost until collected all my details and then went checking if I was illegible. After some time waiting on hol...Read more
d, I was informed that I was a lucky guy who is illegible. They make it sound like they offer such a unique opportunity to households, but don't want to tell you how it is any good and the benefits of having it versus not having it at all for the cost they are selling it. When I said "No, Thanks", I was warned that my spot will be given to someone else who are eagerly waiting to join, which I have generously and comfortably donated back to them. Just for everyone who have received similar letter and values their time, the 3KW battery they are offering is $5,900 and they want 10% paid upfront, it also comes with all sort of conditions for them to gather your usage stats etc, which is probably fine, but again I can't see how that offsets any of the cost of the already expensive battery and how that size of battery gives any value at all, especially in winter. They don't know the answer to that either apart from generally saying that it will protect you against future energy price increases. Well, that's very arguable. Thanks for wasting my time on the phone, SSG, hope you will not be selling my details to third parties I am not interested talking to.Similar opinion? Write a review on ieatwords.com.au!
Karl S.Central Highlands and Goldfields, VIC
- 3 reviews
- Verified customer
Totally sensible solution to fully utilize solar power
I have utilized solar panels for the last 6 years and have been concious to limit my high energy use to periods of maximum solar power. With pitiful feed in tarrif I was looking for a battery system that could be incorporated into the existing system. Solar Service Group provided the answer and solution.
Without any problems, having explained any questions that I had, the installation of the Hive battery system went quickly and easily, I am looking forward for a greatly reduced power bill, all indications so far are that the system is providing power all day and night with recharge within 2 hours of daylight. I could not be happier. Thanks again Solar Service Group, Prompt, Efficient, Customer focused, A pleasure to recommend.
1 comment
Customer S.Solar Service Group
Hi Karl, thank you for sharing the feedback from your installation with us. It's great to hear that all your questions were answered and the installation went well. If there is anything you would like... Read more
to see us improve on in the future please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
I would use Solar Service Group again in a heartbeat
We had a solar battery installed. From the first to last contact we had with solar service group, we felt our questions were being answered and we had clear lines of communication. Additionally, the actual installation ran very smoothly by a very nice gentlemen who worked very efficiently. I wouldn't hesitate in recommending solar service group to any of our friends.
1 comment
Customer S.Solar Service Group
Hi Chris, thank you for taking the time to provide feedback from your recent installation with us. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Battery installation confirmed
Fantastic installation, the installer was efficient, questions were answered in a professional manner, with great communication, and he cleaned up and checked the system was functional. All going and no problems.
1 comment
Customer S.Solar Service Group
Hi Carl, thank you for sharing the positive feedback from your customer experience with us. It's extremely pleasing to hear that your questions were answered and that the installers were professional ... Read more
and efficient. If there is anything you would like to see us improve on in the future please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Patricia HGGreater Melbourne (Metropolitan), VIC
- Verified customer
excellent service and follow up
I had a solar battery installed. The installers were very efficient and professional. The app for the solar battery has been very useful and helps in reviewing the performance of the battery and its usefulness.
1 comment
Customer S.Solar Service Group
Hi Patricia, thank you for sharing the positive feedback from your customer experience with us. It's pleasing to hear that the team was efficient and professional. If there is anything you would like ... Read more
to see us improve on in the future please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Jal E.South East Queensland, QLD
- Verified customer
Great Customer Service End to End
I was impressed from the first contact with Mariella from the sales team to Darren who was the Sparky who installed the battery. Communication was excellent and I was kept informed throughout the process. I am very happy with the result and the time frame from order to installation and the install quality.
You don't often find people today who take Customer Service seriously. Some do, but most don't seem to get it right as all in the organisation need to buy into the same ethos. As a member of the CSIA (Customer Service Institute of Australia...Read more
) Customer Service is something I look out for and I try to take the time to mention it and give positive feedback when I do come across it in such a genuine way. All I can say is "well done" to the Solar Service team who "got it right" throughout the process with my multiple interactions with the company. Thanks. Happy Customer.1 comment
Customer S.Solar Service Group
Hi Jal, thank you for sharing the positive feedback from your customer experience with us. It's extremely pleasing to hear that the team provided you with a high quality experience. If there is anythi... Read more
ng you would like to see us improve on in the future please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Find out how Solar Service Group compares to other Solar Retailers
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RitaCentral Highlands and Goldfields, VIC
- Verified customer
Looking forward to receiving my next electricity account
My experience with the Solar Service Group has been uncomplicated, the process was explained well and the installation went seamlessly. By utilising the app for the monitoring system, I have already noticed a huge drop in my electricity usage. Very happy.
1 comment
Customer S.Solar Service Group
Hi Rita, thank you for providing us with feedback from your installation with us. It's great to hear that you have already seen a drop in your electricity usage with the monitoring. If there is anythi... Read more
ng you would like to see us improve on in the future, please do not hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
lou p.Greater Melbourne (Outer), VIC
- Verified customer
Excellent customer service
Easy process all the way throughout. Everyone we spoke to were able to answer questions that we had and explain the whole process thoroughly and were always professional. Thank you!
1 comment
Customer S.Solar Service Group
Hi Lou, thank you for taking the time to provide feedback from your recent installation with us. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
LeanneGreater Melbourne (Metropolitan), VIC
Buyer beware, if you want a battery as back up power - don't go with Solar Service Group!!!!!
The installation of the battery went really smooth, however, the battery has been emitting a high pitch noise since installation and despite numerous emails and conversations has not been rectified. I also had a black out and discovered that the battery was not configured to provide power to keep my lights on. The advertising says the battery provides back up power, the contract says back up power but to get back up power Solar Service Group want $1,000 + to deliver what was implicit in advertising and in contract, they have since offered this at $550! I don't have what I believe I payed for and now they are trying to get more money from me...buyer beware!
1 comment
Customer S.Solar Service Group
Hi Leanne, thank you for your feedback and we sincerely apologise for any miscommunication that may have occurred regarding black-out protection.
As we understand, our Technical Resolutions Team have... Read more
been in contact with you today to reach a desirable outcome. In the meantime, please do not hesitate to contact our team on 1300 40 41 42 or email us on hello(at)solarservicegroup.com.au.Similar opinion? Write a review on ieatwords.com.au!
Gregory DykesCentral West, NSW
- Verified customer
Great product and a good job installing it.
Men turned up on nominated day and did a very tidy job on the side of my house. They completed the job in a timely manner and left no mess.
1 comment
Customer S.Solar Service Group
Hi Greg, thank you for taking the time to share the feedback from your installation with us. Great to hear the installers did a tidy job for you. If there is anything you would like to see us improve ... Read more
on in the future, please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
- Verified customer
A good experience
During the entire process, everything went ahead as planned and on schedule. We were kept well informed at every step. The technicians who did the actual installation of the battery were polite, knowledgeable and had amazing fitness. Thank you. (Only regret is that we should possibly have gone for a larger battery - perhaps this could have been identified in the pre-sales stage)
1 comment
Customer S.Solar Service Group
Hi Joyce, thanks for sharing your feedback with us. We're glad we were able to provide you with a 5-star customer experience. If there is anything you would like to see us improve on in the future, pl... Read more
ease don't hesitate to get in contact with us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Di T.South East Queensland, QLD
- Verified customer
Great product
Installation process of our Solar Battery to go with our Solar Panels was easy and done very efficiently by the tech Darrin who installed it. He knew exactly what he was doing.
To date we have not had any issues with this company at all.
1 comment
Customer S.Solar Service Group
Hi Di, thank you for taking the time to share the feedback from your experience with us. It's great to hear that the installation by Darrin went well at your property. If there is anything that you wo... Read more
uld like to see us improve on in the future, please do not hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Find out how Solar Service Group compares to other Solar Retailers
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Irene NicholsHobart, TAS
- Verified customer
New Battery
Installation of battery went super smoothly. The technicians explained what they were doing, turned up exactly when they said they would, and answered any questions we had. Great friendly service!
1 comment
Customer S.Solar Service Group
Hi Irene, thank you for taking the time to share your feedback with us. It's great to hear that you had a 5-star customer experience. If there's anything that you would like to see us improve on in th... Read more
e future, please don't hesitate to contact us on 1300 40 41 42 and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Leslie CarrHunter Region, NSW
Great service
Great communication, installer on time and very easy to talk to answered all questions and explained in a way that made it easy to understand all over great experience. He took my phone call after he left site and answered other questions I had
1 comment
Customer S.Solar Service Group
Hi Leslie, thank you for taking the time to share the feedback from your recent experience with us. It's great to hear that the installation went smoothly and the technicians answered all your questio... Read more
ns clearly. If there is anything you would like to see us improve on in the future, please don't hesitate to get in contact with us on 1300 40 41 42 and let us know.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Very Smooth and Efficient Process
The installation of our solar battery was very easy from our end. The technicians consulted with us about the best place to locate the battery, seemed knowledgeable and explained each of the steps to us. There was a small alteration required and the technician return the next day to rectify this. So far we have been impressed.
1 comment
Customer S.Solar Service Group
Hi Rhonda, thank you for your positive feedback from your solar battery installation with us, we're glad that you are pleased with the battery and its installation. If there's anything that you would ... Read more
like to see us improve on in the future, please do not hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
JaneSouth-East, TAS
- 2 reviews
- 1 like
- Verified customer
Very Happy
The installers were skilled and efficient and did a fabulous job. They were also knowledgeable and informative, explaining how it all works. They sited the battery well, and it was a very neat job.
Early days yet, but all looking good.
1 comment
Customer S.Solar Service Group
Hi Jane, thank you for taking the time to share your positive feedback with us. It's great to hear the installers did an excellent job. If there is anything you would like to see us improve on in the ... Read more
future please don't hesitate to contact us on 1300 40 41 42.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Robert HegedusSydney, NSW
- 2 reviews
- Verified customer
Enphase battery install on existing solar installation
The technician who installed our battery was very knowledgeable and took extra time to make sure the installation was neat with minimal impact to the outside facade of the building. A report was conducted on our existing panels with recommendations on what may have needed to be updated with our system to bring it up to current standards. On follow up, the second technician had a closer look at the recommendations in the report and believed everything was adequate. He suggested regular cleaning of panels to maintain maximum efficiency of the sys...Read more
tem. He also alerted us to several temporarily repaired broken tiles that may need attention in the near future. In hindsight we would have been happier if Solar Service Group installed our solar panels and battery, but we were not aware of the company at the time we installed the panels.1 comment
Customer S.Solar Service Group
Hi Robert, thank you for taking the time to provide us with feedback from your experience with us. It's great to hear that the installation went smoothly and the technicians provided high quality serv... Read more
ice. If there is anything you would like to see us improve on in the future, please don't hesitate to get in contact with us on 1300 40 41 42 and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Questions & Answers
Stan B.asked
battery dimentions
Reviewedhonestlyasked
Why are you so pushy for payment and yet I am still awaiting installation? I've paid in full and for an extra battery, yet no contact made to arrange install. Been waiting 7 weeks now!!
2 answers
Got called n the day this was posted and was informed my installation will be December. Wow so much for the promise of installing within 8 weeks? By time install date planned arrives I will have been waiting 13 weeks!! Not a great start. Wishing I had not signed up now
Beware! have had Abysmal service and left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.
Maz26asked
Has anyone had their bill go to zero after installing a battery?
4 answers
You will always have the service to property charges. But it seems that the battery is providing most of the floating power required. I am thinking that if I switch on the oven I may be drawing partially from the grid.
Customer S.Solar Service Group
Hi Maz26, as Karl says you will have supply or property charges from your electricity retailers, however we have been able to see our customers charge their solar battery during the day and still cover daytime electricity usage with their solar. Then cover their night time electricity usage with the electricity stored in their battery.
No. After technicians came to rectify a problem I was left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.
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Customer S.Solar Service Group
Hi Marilyn, thank you for taking the time to share your feedback with us. It's great to hear everyone in the team was able to answer your questions and provide a 5-star experience. If there is anythin... Read more
g you would like to see us improve on in the future please don't hesitate to contact us and let us know.