My old phone died thought i would try southern phone. my new nokia 2720 arrived within 48 hours, great start. Have since spent approx 6 hours on 4 different days trying to get thru to get it activated. NO LUCK. i WORK FOR MYSELF so estimate the wasted 6 hours and the lost phone business ( no phone for 9 days ) has cost me around $1500, should have just gone to telstra. Went to mediation with southern phone to try and get the phone activated, but they refuse to call and we just go back and forth with emails wasting another day . The most difficult user unfriendly obstinate company i have ever dealt with .

This mob are completely hopeless. I tried to get switched over from a previous Sky Muster provider. I had all the gear and just needed the provider switched. They said it would take a few days, then after my next call it was going to take 2 weeks then finally 6 weeks. At that point I tried another provider who connected me in an hour!
A few weeks in my internet suddenly stopped just after an email from southern phone saying I was " on my way". I had rung them after going with the other provider to say don't bother but they had taken my connection. The new mob had to do another one, again took an hour. Now I have received an invoice!! Am on hold for long enough to write this up.

Great coverage in the bush & great value. Would recommend to anyone, I've had no problems at all. Started on a green plan but coverage eas sketchy, contacted them & switched me to orange without any hassles.

I have been with Southern Phone mobile phone for about 18 months or so now. The service has been so good my wife also changed over. Coverage seems to be very good in Tassie. There are several plans to choose from according to the amount of data you generally use.

I can't comment on their internet services but I have found the mobile phone service great!

Very happy
Michael

Every week I have at least one day no satellite nbn now already more than a week. Every time the same questions . Even links to look things up on the internet you don’t have
Never want anything to do with them any more. Worst company ever . Gangstar rating can’t be what they like you to see impossible with so many complaints about them. Even if you are paying your bill upfront al the time you get treated like dirt .

Have had Southern Phones as my mobile provider for many years and am happy with the reasonably priced no frills mobile only service. Have just changed phones and a call for a new sim was answered quickly.

I live 30 mins from heart of town, and get good clear service everywhere I've been through Newcastle. Unlimited texts saves me heaps. I only use 1 gig of data a month so cheap month to month plan.

This company is terrible.

When watching catchup tv on my mobile there was constant buffering.

I live 30 minutes from town and couldn't make phone calls or access the internet while there. When I called to ask why the person said it was probably my handset or because of 5G work both of which are untrue because my mobile is now working fine with my new provider. Steer clear of this mob because they are useless.

Sky muster nbn down, reset as instructed. No result.
Three days on phone.
Around an hour on hold each day.
Cheap is not always good.
The customer service lady was short and not apologetic which made me feel even more frustrated.

Super slow service, I think it was faster in the 90s with dial up.

Every time there is an issue you have to spend a minimum of 1 hour waiting on the phone for them to reply.

Now, we have been with no internet for over 2 days. I work from home and this is a big issue. Yesterday I spend an hour and half on the phone, when I finally go to customer service, they just couldnt solve it. Today, over an hour waiting plus 1 hour talking to customer service and after 2 and half hours total at 7.55pm they hanged up on me. I guess they were closing. And of course, still no service.

Every internet company has its issues, but this one is the worst I have ever had in my life seriously.

Claim statement sent but not arrived via email - shocking waiting times on hold - matters not resolved & they don't seem to care - chat line drop out - very poor customer attitude or no follow up to resolve.

Crap service. Hit you with an overdue bill/late payment because you pay on the day. But due to bank transfers goes through overnight then hit you with an unrealistic bill to go on top. Been on the phone for over 30mins. Absolutely crap. Never again

I have never experienced such a terrible company than that of Southern Phone. Their systems are shockingly bad, you can never find out how much data you have used. Customer Service is close to non-existent. DO NOT SIGN UP TO SOUTHERN PHONE.

If you want: 2 hour phone waits, promised call backs that never come, no responce to online communications, 7 day Diconnect notifications SENT the day before the disconnect and recieved after it. & zero notifications when there is a problem with your payments, go with Southern. If you want a professional very cheap service, go with Kogan mobile