Elise from Warringah Mall repaired 2 pairs of glasses (not purchased from SS) and wouldn't accept any payment. I'm not accustomed to writing reviews but felt humbled by her unconditional service. Thanks

Bought “high end” glasses from Spec Savers Strathpine. After an eye test, I was advised I needed long distance glasses and was borderline “do not drive” without them. Explained I drive for work. The arm fell off the NON UV glasses within a month, and I was not offered a sunglasses option, even though I said I DRIVE TO WORK and needed sunglasses. So now I have expensive long distance glasses with one arm with no UV protection. You get what you pay for. Cheap and nasty - McGlasses. Go to a boutique store that really cares.

Both me and my husband purchased quality and expensive glasses from specsavers. Both broke within a short period of time. We had them 'fixed/replaced, and again broken. These are NOT quality whatsoever.

Not at all satisfied with the customer service. They don't treat as a customer. Very disappointed. This is the 1st time I'm using their service and hopefully the last time.

Treated like a product not a valued customer. We have used Specsavers for several years. This year the wheels have fallen off. Paid for thinner lenses, just got excuses and now waiting until May or God knows when.

Paid for thinner and lighter glasses when I got them they were 4mm thick and I can’t focus my old glasses are better and I have been told I have to wait until at least May before I can get something done with them specsavers never again

The store was thankfully easy to find and I was greeted then the race was on. Seats very close together and staff rushing everywhere. Optician seemed to have a short fuse and it felt like go in and go out as quickly as you can. I got the $199 deal which was okay but when I looked at the receipt later it seemed there were other things on there which were not explained to me. I hate that. I will not be buying there again. I wish I had gone to my local in Mordialloc and maybe paid a bit more. The glasses are okay and I hardly wear the sunglasses which was what I got in the $199 deal. Just a bit underwhelmed by the whole process.

You get what you pay for in life and Specsaver reinforces this adage.

I bought some frames are 6 months ago which were great when i picked them however after a few short months they became super uncomfortable to wear - they nose supports became lose and flimsy and therefore because very painful to wear.

Spend a little more and get a lot better would be my advice.

I regret having taken the two pairs of glasses for $199 deal that Specsavers were offering. While I didn't expect A-grade quality products at that price, I didn't expect blurry vision or motion sickness either. The salesperson in the store insisted that it just takes time to get used to them which I highly doubt - I've worn eyeglasses for decades and have never had this problem before. My old glasses didn't give me these problems, nor did a new pair from a more reputable optometrist a couple of weeks later.

Excellent product and service, very professional optometrists that get the prescription right first time, and they offer refunds if not happy. I decided to try another optometrist just for a change but am so sorry I did, wasted my money useless glasses I can not see through and can't gt a refund, will be going back to Specsavers asap!

Bought the Specsavers easyvision Opteyes toric contact lenses for years, but the last two batches I bought resulted in severe eye irritation. Tried to contact customers services without any reply. Bought a competitor brand and eye irritation resolved. Beware of this product and lack of customer support.

I had eyetest ordered glasses the cost was nearly 500 came away without them. Asked for Seniors discount no that comes off full price glasses? Afterpay they weren't interested Werribee

They just don't seem to be able to get it right! Pescription incorrect, lenses couldn't be fitted in frames after assurance 'no problem'.Never again, save your time and money,just don't bother. Pay peanuts get monkeys!

Many whizzbang machines but not skilled staff to interpret and use the data for diagnosis.
Was provided with the wrong prescriptions, incurred more costs due to incorrect diagnosis based in scans
Poor customer service as customers rushed through in minimal time
Waste of time and money

My father returned from a Specsavers assessment and mentioned that Specsaver policies were unfriendly. The assessment was detailed. But the policy of not ordering glasses until full payment was made was difficult for him. Also there was no pensioner discount on the price.