Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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Peter BSouth East Queensland, QLD
- 3 reviews
Patio
Great price on our patio we had install by a very caring installer and his help they took a lot of care for the patio as they did there job.
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vicoSouth East Queensland, QLD
Water pump requirements
Went in looking for a small water pump for my rain water tank, sales guy was very helpfull in pointing out features and prices etc of various models in stock, worked out what I needed, brought it there and then, job done.
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The reviewer stated that an incentive was offered for this review
WinwilkSouth East Queensland, QLD
- 9 reviews
Guardian Spray Paint - Rubbish!!!
I purchased 8 cans of Guardian Spray Paint, 'Driftwood' to do quite a bit of touching up to a Startco superdek fence in the same colour, at a cost of $80 ($10 each). So far, FOUR (4!) of the 8 cans - 50% of them - have clogged up while still VERY full. And yes, I did follow the instructions (especially after the first clogged up), shook it for MORE than the required 60 seconds, re-shook it during application, inverted the can to try to clear the nozzle - No joy! Rubbish product!
2 comments
After sending "Annabelle" from stratco a copy of my receipt, I got .. Deafening silence.... Which I can only interpret as stratco's response being that they aren't interested in 'look(ing) at resolvin... Read more
g this issue....". My lesson: do not buy colorbond touch up paint (or other products, if possible) from stratco. Any fool can buy a product or service from a company; it's how that company responds to complaints that gets my repeat business... Fail, stratco!!
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SunnySouth East Queensland, QLD
Very helpful staff with professional service
Very helpful staff with professional service for all your hardware needs. Product selection and availability is very good. Opening hours are practical. Plenty of parking space. Staff helpful for loading when required.
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The reviewer stated that an incentive was offered for this review
Richard S.South East Queensland, QLD
- QLD, Capalaba
- Verified customer
Best customer service
I only want small low cost items for home handyman work but the staff always look for ways to help. Nothing is ever too much trouble even when they are busy.
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MugiSouth East Queensland, QLD
- 4 reviews
- QLD, Capalaba
- Verified customer
Retractable Gazebo
Stratco describes the gazebo as:
Protect your family and friends from the elements under the Sunscape Retractable Awning. This Gazebo is suitable in all types of weather and the retractable awning can be open or shut.
- Spun polyester canopy for durability
- Painted steel frame for strength
It does not appear to be steel at all, it very bendable aluminium. The strength was what attracted me to it. After setting it up it is very wobbly, and definitely not “suitable for all types of weather”. In the end it is very expensive for a cheaply made aluminium gazebo. If we get a year or 2 out of it, I’ll be happy. But at the moment I feel lied to and ripped off. I should have bought the cheap Bunnings one.
2 comments
Stratco A.Stratco
Hi Mugi, I am sorry to hear you have had this experience with a Stratco product. It is disappointing that we have let you down with the quality of this particular product. I would like to discuss this... Read more
further with you if you could please send your contact details to [email protected] Regards, AnnabelleStratco rang and refunded some of the cost. They appreciated the feedback and said they will review the product. I’m happy with the resolution.
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Helpful Staff
I have found the staff very courteous and helpful. I found Angela to be very informative and eager to help. The store is well located and the store is well organised to find things.
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LynnieSouth East Queensland, QLD
- 2 reviews
Service at Capalaba Store
The service I received at the Capalaba store was exceptional, Angel served me, she was friendly, informative, and helped me find the products I required, then loaded my purchases into my car, very good service, all with a beautiful smile on her face, she is a happy person, she is such an asset to your store, I will be returning to your store
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Peter LivingstoneSouth East Queensland, QLD
Great range and Friendly helpful staff
Visited to find a narrow shed and they had most of the range assembled and able to view !
Helpful staff that helped with selection, advice on base required and a quote to take away while I checked dimensions one more time.
Calling the store the following weekend I was not dissapointed as I got the same great service placing the order was made easy.
Chose installation and someone called me early on monday to schedule.
Great experience allround.
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The reviewer stated that an incentive was offered for this review
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TigSouth East Queensland, QLD
Patio transformation
Excellent help in designing my new roof it was not a stock build But with the help of competent staff it was a breeze
It was a DIY build and could not have been easier The only issue was two parts were incorrect This was solved efficiently with one phone call
Patio is now the primo spot on our block
Cheers
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The reviewer stated that an incentive was offered for this review
ShaneSouth East Queensland, QLD
Fence
Angel at Capalaba store was just that... an Angel
Very friendly and informative in helping put together a package deal and thinking of everything needed for me on my fence project.
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MatSouth East Queensland, QLD
Gr8 service always
Nathan at Capalaba went above and beyond to assist with latest privacy screening job. he rang me and kept me up to date with delivery times and arrival in to store.
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Al and RaelsSouth East Queensland, QLD
Great Store, Great Staff
We live in the area, so this store is our closest. After visiting there to compare products by other companies the first time, we realized that this was the only place to shop and have been back on numerous occasions and will keep shopping there. The Management and Staff are so friendly, helpful and knowledgeable about all their products and price wise are very comparable with anywhere.
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cassie17South East Queensland, QLD
- QLD, Capalaba
- Verified customer
Exceptional customer service and product.
The wonderful people at this store certainly went the extra mile especially Nathan. Nothing seemed to be too much trouble and he went to great lengths to ensure that I was satisfied with everything about my custom built shed, which by the way we are more than satisfied with.
I would not hesitate to recommend Stratco Capalaba.
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Storage Shed purchase
The Storage Shed we finally chose was ideal for our needs. The Stratco staff at Capalaba were great when we changed our order to a larger size, only too happy to assist.
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Shed purchase
The time I spent with Gary was in valuable to me as he help me towards achieving exactly what we were after and the product looks excellent. A brand new Stratford shed
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The reviewer stated that an incentive was offered for this review
Natural Firelighters
I like using the natural firelighters as they are a lot eco friendly and non toxic for if you use the other type of firelighters. And healthy for if you use firelighters for cooking or starting up heatbeads for a camping Cobb Cooker. These Natural firelighters are really good to use.
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The reviewer stated that an incentive was offered for this review
scootergirl007South East Queensland, QLD
- 3 reviews
- 1 like
Love Stratco
Staff are always super helpful, great pricing, product availability. We’ve spent quite a bit here and are looking at buying a lot more in the near future. Just love this place
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The reviewer stated that an incentive was offered for this review
Joe D.South East Queensland, QLD
- QLD, Capalaba
- Verified customer
False advertising on shed sizes
Not happy at all with the quality of your shed I just bought and installed.
It is nowhere near the size advertised and your staff would not help resolve the problem. It is advertised as being .85m deep however i couldn't fit a freestanding shelf unit in it that us .71m wide. The roof is only .82m deep which even by your explanation is smaller than the .95m advertised.
Not happy at all.
1 comment
Stratco A.Stratco
Hi Joe, I am sorry that you had this experience with us, are you able to provide your contact details via email at [email protected] so I can further assist you. Kind regards Natasha
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Chris Trent
- 3 reviews
Great customer service, great experience.
Went into stratco to purchase a shed. Had a pretty good idea of what I needed.
Was greeted by Garry who was just great.
Overall experience was above my expectations from Stratco. Keep yo the great work Garry.
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Questions & Answers
Darrylasked
Can you buy a Frontier Double Carport with clear roofing instead of a zinc roof as I would like to place one over a pool but still let the sunshine in.
1 answer
Stratco A.Stratco
Hi Darryl, you wouldn't be able to use Polycarb sheeting for the whole roof no. You will need to have Zinc/Al sheets as well to support the structure and longevity of the product. Regards, Annabelle
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Stratco A.Stratco
Hi Winwilk, I am sorry to hear this has happened. Can you please send your contact details and invoice number to [email protected] so that I can look at resolving this issue for you? Regards, Annabelle