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Summit Homes Perth Metro (page 3 of 7)
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Summits has recently completed the construction of two properties for us in Falcon, ahead of time and slightly below budget.
Given it's often only negative feedback that seems to permeate Australian businesses, I want the market to know that my wife and I are really impressed with the final products. Good quality, well presented and finished. Staff (sales, Supervisors, administration) have all been accomodating, efficient and easy to deal with (I'm always on the lookout for good customer service).
I highly recommend them.
We have built homes throughout our lives with 6 builders and have found Summit one of the best. Astor D'Rozario's practical, insightful planning resulted in an extremely unique home within our budget. We are delighted to live in a functional, stylish home. Astor helped secure our chosen block and passed on the spotters fee to us. This is typical of her generosity and availability. We are also grateful to Summit for our supervisor, Jamie McDonald who efficiently and skillfully completed the build early. Jamie was always optimistic, available and...
Read more thorough. We were impressed with the standard of workmanship by the teams of workmen he chose. As corona virus hit during the building process there were some mix ups with supplier's deliveries, however Jamie was extremely professional and good humoured throughout. We would recommend Summit to anyone as a builder. Top folk to deal with and we have a top product. 12 months exactly from sale of our home to getting the keys.
Hi Peter & Wendy, thank you for taking the time to leave us such wonderful feedback. We are thrilled to read your review and will ensure we pass your comments onto the team involved with your build. W...
Read moree wish you many happy years in your beautiful new home. Thanks, The Summit Team.We started our communications with Summit this time last year and from the start we knew we were in good hands.
We were kept informed every step of the way during the drafts of our floor plans and beyond into our Prestart, and now Preconstruction. This was our first build so we knew that we needed someone we could trust, someone who would explain the process every step of the way and answer our questions - however ‘basic’ they may be. Summit have gone above and beyond for us, especially our site supervisor, Royce, in particular.
We have been so impressed and would not recommend building with anyone else and are both so excited to see how build grow throughout construction.
Thank you Summit for making this process so enjoyable!
Hi Emma, thank you for your kind feedback. We are thrilled to hear that you've enjoyed the process and we look forward to continuing to work with you throughout your build journey. We will ensure your...
Read more kind comments are passed onto the team and we thank you again for taking the time to leave us this feedback. Thanks, The Summit Team.- 2 reviews
- 6 likes
We are 3 days away from 1st of September 2020.
Contract was signed in September 2022.
Land settled in May 2020.
Since then, nothing!
Sales rep quit the job soon after.
As a result, we are forgotten;
Every little single step, every question takes a month or two to be resolved or answered.
Complains fall on deaf ears!
We have already paid 4 months of interest on loan, council rates, amenities, the equivalent of $800/month, and we are paying $1820/month in rent, and yet there is still no sign from Summit of starting this build.
Hi Kastro, we're sorry to hear this. A team member will be in contact to discuss in detail with you. Kind regards, Rikki (online team)
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Tim was more like a friend than a salesman. We met him at a very exciting time that later turned into a difficult time with the loss of my husband before the home was finished. The whole team were there for me during a very emotional journey. Any issue was dealt with and I wasn't stressed at all. Even now when I have issues Tim and Summit are there to help me. I feel at peace being in the home we built together.
Thank you for your lovely feedback and taking the time to send us this message. The Summit team are very humbled that they could provide support to you during such a difficult time. We will ensure Ti...
Read morem receives this kind message and we wish you many happy years and memories in your beautiful new home. Kind regards, Hayley (marketing team)- 3 reviews
- 1 like
Star rating says it all.
Make sure you have a good building inspector inspecting your property thoroughly before you finalize the payment.
The building contract was not fulfilled - unfortunately, we found out it later...
Plumbing had numerous issues;
Leakage marks in the main lounge area ceiling - balcony? roof?
Power outlets not working, down lights to be fixed,
and many more to list...
Hi Rudi, thank you for taking the time to send us such wonderful feedback. We will ensure that it is passed on to all who were involved with your home. Thank you again and we wish you many happy years...
Read more in your beautiful new Summit Home! Regards, Hayley (marketing team)- 5 reviews
- 3 likes
- Summit Homes Perth Metro
- Verified
Terrible After Sales Support.......Think 100 times before choosing Summit Homes
My home was handed over 6 months and today morning I have notice the front door glass is cracked.
I approached the maintenance team to get it repaired and they have advised me to contact the Insurance Company.
Its a new door and the maintenance team responded that the door was OK at the time of Installation.
This is the third or fourth time I am facing difficulty with the after sales support team...
The reason I have choosen summit homes for their quality and service,but in realty it is worse.....
Be careful guys will choosing summit homes........
The Only good thing with the summit Homes is their sales team and they are good in making you conviced with all fake promises....
Hi Guys,
I am writing in this comment in order to highlight my desperation.
This is the 10th day since my glass door cracked and Summit Homes have not reached any conclusion so far....
Hi Renjith, we are sorry to hear about your cracked glass door and we certainly take all feedback very seriously. I’m aware that this matter is currently being handled by our Construction Manager and ...
Read moreMaintenance Team who will assist you as a matter of priority. Thanks, Rikki (online team)Hi Rikki,
Summit Confirmed that they cannot replace the glass.
What a pathetic after sales support,Its a new door and the door glass cracked in 6 months....
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The build is complete and we are extremely happy with our new Summit home! In the early stages we put a lot of effort into finding the right building company for us and it all started with a chat to Glenn in the Ikara Display home. We really appreciated his friendly, knowledgeable and down to earth advice. Glenn was patient and worked with us to create a house design that met our many needs. Thank you Glenn!
The actual build itself has been almost effortless from beginning to end and completed in a timely manner. There were a couple of hiccups...
Thanks for your feedback Felicity, we are thrilled to hear that you've had such an amazing building experience. We will be sure to pass your feedback onto our staff and we wish you many happy years in...
Read more your beautiful new Summit Home! Thanks, Hayley (marketing team)Summit built us a custom home from our own design. Tim and Jase were very understanding of our delays and repeated changes to our plans. Tim suggested some excellent features to add to our home which have been commented on by many. Glen was very easy to work with during the construction process.
Hi Jason & Lauren, thank you for your wonderful feedback! We will be sure to pass on your kind words to the team involved. We wish you many happy years in your beautiful custom designed home! Thanks, Hayley (marketing team)
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Tim Quinlivan has been extremely helpful with my queries and has been with me through pre and during construction. He helped me with the planning of the house and was mindful of small details. I am happy so far with the progress and quality of the build and I am glad that the final cost of the build is close to what I had originally wanted.
Thanks for your feedback, we really appreciate it! We will ensure Tim receives your comments too. We wish you many happy years in your soon-to-be finished home. Thanks, Hayley (marketing team)
We decided to go on the journey of sub-diving our block to create 2 green titles back in 2017. It took 2 years of to-and-fro with WAPC and local council to finally get the result as we had a minor shortfall in frontage required and I am thrilled to say we are now almost at lock-up with the first Summit home. The team at Summit (in particular Ewan McConnell and his team Cerys Loader and Sandro our building supervisor) guided us through the process, Ewan is always looking out for our best interests when it comes to design and finish choice and al...
Read moreways considered what would best return for our investment. He always follows up, gets back to us when he says he will. Sandros team on site have delivered an amazing home. The workmanship of trades and tidiness on site was excellent, they had the build finished in record time, nothing was ever too much for them to address. I thoroughly recommend Summit. It was for this reason that we have decided to get them to build our family home on the other side of the block. We have spent the best part of a month going through the process of refining the design but we are finally there and already Ewan has exceeded our expectations and made us feel very well looked after. Thanks again Summit I would recommend you to anyone. We are excited at the prospect of building again some day.Thanks for your fantastic feedback Nicola and Paul. We will ensure the team receive your wonderful comments. We wish you all the best with your completed builds and your future home. Thanks, Hayley (marketing team)
- Summit Homes Perth Metro
- Verified
Couldn't fault them! 1 year after moving in and still living the dream
We started off buying an irregular shape block of land as dollar per sqm it was a bargain. Which in hindsight was a bonus as well, as some project builders don't want to get creative and match a suitable, custom lay out house to match the lay out of the block. Michael Klaver from Summit was one of the few sales reps that listened and the only rep that created something we liked. Some small modifications were made to get the initial design just the way we wanted and Summit was helpful all the way.
With the final plans in hand, off to the pre-sta...
Thank you for the fantastic feedback Alex. We will be sure to pass your comments onto Michael, Isabella & John. We wish you many more happy years in your beautiful Summit Home. Thanks again, Hayley (marketing team)
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We just moved in few weeks ago and I will like to commend our construction supervisor Jamie McDonald and his team, and especially our sales rep Michael Klaver for their professionalism, services and dedication. The construction experience has been amazing from the start; from the recommendations we received during the design phase to handling of issues during the construction phase. We are very satisfied with the workmanship and build quality and will definitely recommend Summit to any home owner.
Thanks for the lovely feedback Jack, we will be sure to pass it onto Michael & Jamie. We wish you many happy years in your beautiful new home. Thanks, Hayley (marketing team)
- Summit Homes Perth Metro
- Verified
A positive build experience and quality end product. Job No:156871
Understanding the build process is complex and has many moving parts, each of which need to be executed in a coordinated approach in order to achieve a beneficial outcome. We expect to have key handover in the coming days and wanted to thank the team for an overall positive experience.
The front end sales team of Paul M. and Bojan exceeded our expectations. They were very patient in creating the design, working through the site constraints to achieve the floor plan we wanted and ensuring that it worked within a budget. There were a few minor ...
Read moreissues during the Pre-start process, mainly around the communication of changes and variations, that caused some time delays but nothing major that could not be resolved in order for the job to progress. We found the build to be smooth with any minor issues on site dealt with quickly and efficiently by Brendan, as soon as they were brought to his attention. We found Brendan easy to deal with and he was very approachable if we had any questions regarding the build. The finish and the workmanship of the various trades is of a high standard and we are happy with the finished product.Thank you for your feedback Mick, we will be sure to pass on your comments to everyone involved. We wish you many happy years in your beautiful new home!! Thanks, Hayley (marketing team)
- 6 reviews
- 7 likes
I’m just over 2 years after the build and sumitt homes after build support is second to none, cracks have just been repaired and repainted, the painting crew were absolute professionals, I smile when I read all these bad reviews of other builders and think what a good choice I made going to Sumitt Homes,
Thank you for the feedback Garry! We wish you many more happy years in your Summit Home! Thanks, Hayley (marketing team)
We are currently close to lockup with our second Summit build. This time our block was an unusual size and required a custom design to maximise the space. Our sales rep Tim Quinlivan was amazingly helpful in getting our dream off the ground. Great advice and always available to assist.
Thank you for your feedback Juli, we will be sure to pass on your comments to Tim. We hope you have many happy years in your beautiful new home. Best wishes, Hayley (marketing team)
Our build was managed so far fantastically, we are updated often on updates on our house. Pretty much close to getting to lockup now.
Brian being our initial Point of Contact was fantastic, even now with even the smallest of questions he has been a pleasure to deal with there was obviously the initial anxiety about building our first home, we are now at a place where we feel completely at ease and in good hands and the largest chunk of selling this was Brian, if he wasn't Present i do not know if we would of bought the house as every other Rep...
Read more we've talked to doesn't even come close to customer communication. Brian Blows them all away no contest. We build another house? I'm calling Brian at Summit. Have a Friend Who is Building? Brian your up Bud. We usually come by and do drive by's of the house, so far it looks amazing, Paul and his crew obviously know how to build a good house, we look at other houses going up in the neighbourhood not only is ours going up faster it looks neater, more solidly constructed and just plain better to look at. Had a minor issue with the paperwork side of things that was pretty much handled immediately and with Friendly Professionalism so it became a non issue barely worth mentioning (Thanks Again Brian)Wow! Thank you for the amazing feedback Glynn & Julie! We are thrilled to hear about your building journey and will be sure to pass on your feedback to everyone involved. Not long now and you will be able to move into your beautiful new home!!
Can not recommend more! Very Professional company from start to finish. Todd Reid was my Building consultant and designed the perfect home and came in on budget. contracts was superfast with no surprises. Prestart went well and my home got to site quickly. John Rees was my Supervisor and ensured the build went seamless and produced a high quality home for me. Very Happy!
Thank you so much for the review, we are thrilled to hear about your experience! We will be sure to pass the feedback onto Todd and John. We hope you are enjoying your beautiful new home!
So far so good. The beginning was a really fun process; we worked with Tim to design a property that would suit us as a family and be within our budget. There was a similar display home that Tim managed to adapt to suit our block and lifestyle which was fantastic. We are so happy with our build so far. Tim has made the whole process smooth and without any issues. We are so grateful! I would definitely recommend Tim and the Summit team.
Hi Emma, thanks for your amazing feedback - we will be sure to pass it onto Tim! We hope you and your family enjoy the rest of your home building journey and of course, your beautiful new home!
We are currently building our new house with Summit Homes and the expertise of our design and building consultant, Tim Quinlivan, has been invaluable. Homes have changed since we last built and Tim has efficiently helped us navigate through the design process and the choice of quality features that will make this house our home, drawing on his experience to suggest options we may not have thought of by ourselves. We are living outside of the region in which we are building however this is not a concern, as both Tim and Paul (our building superv...
Read moreisor) keep us up to date through emails and photos of the building site. We are currently mid-construction and the photos show an organised site and pride in the build through high quality craftsmanship. We cannot emphasise the professionalism of Tim, Paul and the Summit Homes staff which we have met. We highly recommend building with this company.Thank you so much for your review, we are thrilled to hear you've have a wonderful journey with us!
I will be sure to pass your feedback onto Tim and Paul.
Thanks, Hayley (marketing)
We have been in our new house for a few months now and are very happy we chose to build with Summit.
Rene was the reason we signed with Summit after we met him at the Manor Display home as he was able to clearly demonstrate the build quality we would get from Summit along with the ability to price up our design without first seeking deposits. Summit also stood out as they gave us a simple “no problem” answer on all the elements that were important to us from high ceilings to cladding etc (Other builders want a deposit before doing any work to g...
Hi Oliver,
We are thrilled to receive your feedback and we're so happy to hear yourself and Karen are enjoying your beautiful new home!
I will be sure to pass on your feedback to Rene and Paul.
Thanks, Hayley (marketing)
We had the pleasure of building through Summit with Brendan Shugg as our site supervisor. From our first meeting to our final inspection Brendan displayed the highest level of professionalism while being friendly & approchable. His attention to detail has been fantastic & we have felt very confident through the build that only the best quality trades have been working on our house under his supervision. It is clear that the trades people also feel happy & secure under his leadership. Anytime we visited the site we noticed workers taking pride i...
Read moren their work & we were always treated with courtesy. We live close by to the construction site so have been visiting frequently & in contact with Brendan very regularly with queries/concerns etc. He has handled every one quickly & thoroughly & importantly never made us feel as though we were hassling him. He is a credit to Summit & we will be highly recommending him to anyone who asks us about our building process. I would also like to note that our house is being built next to a “custom” “luxury” Domination Home & Summit has proved to be the higher quality builder. Brendan has kept the site clean & neat at all times (unlike next door which has a constant trash pile) & made Summit look like the gold standard home builder in the area. Numerous Neighbours in the neighbourhood have also commented on this. We were kept well informed of timelines, processes & what was to happen next. Any small issues we had were dealt with promptly, would highly recommend Summit. Our final cost was very close to the estimate. It went up & down throughout as we changed a lot of things.Hi Jess,
Thank you for your review, we are so glad to hear you've had a wonderful building experience with us!
I will be sure to pass your feedback onto Brendan and we hope you are enjoying your beautiful new home.
Thanks, Hayley (marketing)
I purchased a home and land package to avoid stress of buying these separately.
Unfortunately, Summit did not deliver on expectations.
I have built three homes one with Red Ink Homes, Ross North Homes and Summit. All other builds were on time, within expectation and on budget EXPECT Summit.
Key issues that I have had with Summit include:
The build start was delayed by THREE months due to the title not being transferred by Summits settlement agency. This cost me an EXTRA THREE months’ rent.
Now that the Build has been finished, I find that ...
Hi Kram, we take this feedback very seriously and would like to investigate further. Could you please message us with your contract number or build address so we can pass this onto our management team...
Read more to look into as a matter of priority. I will follow up and ensure someone contacts you to discuss this in further detail. Thanks, Kate (online team)Collick street Hilton
Hi Mark, our Management Team have thoroughly investigated this and have been in touch with you, we will continue to work with you to rectify this.
We work hard to ensure all our clients have the best...
- Summit Homes Perth Metro
- Verified
Trust and integrity sorely lacking! Blatant profiteering in my opinion! Need to be extremely vigilant on costs!
‘Trust is our proudest achievement’. I beg to differ. Based on my experience, trust and integrity are sorely lacking. The behaviour, based on my experience, seems to be blatant profiteering. There has been absolutely no basis for some of the numbers and/or variations they have attempted to send through. If you decide to go with them, or are currently with them, I suggest you go over everything with a fine-tooth comb! Perhaps even get a professional second opinion - particularly if you have doubts.
I will be providing a more detailed version o...
Read moref this experience to Building and Energy. And trying to have a reasonable, rational discussion with them? Forget about it. Their perceived sense of infallibility would give the Pope a run for his money. That, or they think that if they say no enough times, or offer some crumbs ‘in good faith’, people will give up. If you have had, or are having, a similar experience, or if you would like more information before you decide whether or not to go with Summit, send me a private message, happy to provide more information/context. We have had most issues eventually resolved in our favour (after multiple emails, escalations and face to face meetings) so if I can provide assistance in this regard happy to help. SITEWORKS - told us that siteworks would be no more than $20,000 despite another builder (who was also trying to win the work) saying it would be closer to $40,000. Told us the other builder had a reputation for scaremongering and inflating costs. No prizes for guessing what happened once the contract was signed. This was despite a contour survey being done prior and Summit visiting the site in order to provide a more accurate quote and provide us with comfort that the other builder was wrong/inflating costs.Hi Shagun,
We take this feedback very seriously and are disappointed to hear that you haven't enjoyed your build journey with us.
I have passed your feedback onto our Management Team to investigate a...
Do you though? Or is it more that the comments are now in a public forum and you need to be seen to be addressing them?
I have tried to have rational discussions with your Management team on a variet...
Read morey of issues for 18 months now. I have asked repeatedly for matters to be escalated further to no avail. It hasn't seemed like Management has been all that interested to date. So much so that after all the issues we've had over the last 18 months, on one of the most recent issues, that Summit took responsibility for (eventually!), Summit saw fit to offer me $29 as a credit for something that should have been in the thousands. Does that sound to you like a builder that takes customer concerns / satisfaction seriously?Hi Shagun,
Our Management Team have reviewed this and our Administration Manager has been in touch. Each of your points has been thoroughly investigated and we have worked hard to come to a resolution...
We decided to go with Summit homes for our first home. Our design consultant was Zac Morrow and he was transparent, thorough and patient with us throughout the design stage. Although we started with Zac late in the design process in comparison with other builders we were already working with, he had very valuable insight that helped us get what we wanted for our first home regardless of how long it took and at a good cost.
Our prestart was very professionally handled. Our contract administrator, Cerys was very knowledgeable of the process which made prestart a breeze. Thanks to Zac, Cerys and everyone at Summit. Much appreciated.
Yet to start construction. Will keep everyone posted as it progresses.
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Hi Mario, thank you for your feedback. We are thrilled to hear that you and your wife are both impressed with the final homes. We are passionate about our customer service so your review means a lot to us. Thanks, The Summit Team.