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Reviewer Photos & Videos
Sally Gardenermoss vale
- Verified customer
sunlight to $
sunlight into power saves lots and lots of dollars, with the app you can see in real time how much you save
should be mandatory on all new buildings
1 comment
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- Verified customer
What great service and after sales care.
Arranged to have the "Fordham Package" installed.
Installation went without a hitch, company were in touch with me shortly after the panels were setup and running. Minor problem with being unable to connect to the monitoring site on my laptop. Company fixed it up in record time. Happy to report that all is working well now and I can monitor the electricity being used in my home and the solar energy which is being fed back to the grid resulting in residual income for me.
1 comment
Customer ServiceSunbank Solar
Hi Peter, thank you for sharing your feedback with us. We're glad that we could provide you with a 5-star experience with your recent solar battery installation with us. If there is anything that you ... Read more
would like to see us improve on please don't hesitate to share this with us.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
GeorgeSydney, NSW
- 2 reviews
It's about time we did it!
Been thinking of this for many years but it was not until Ben Fordham on 2GB radio was giving you guys a really good wrap I thought maybe it's time. Rang straight away and spoke to the very patient and enthusiastic Andrew Berry who really enthused me with the idea. After answering all my questions, I signed up. Within no time the installation was organised and work carried out. Fantastic workers! Follow up by Andrew was excellent. We trust Ben Fordham (2GB) so we were quite comfortable choosing Sunbank.
1 comment
Customer ServiceSunbank Solar
Hi George, it's great to hear such positive feedback from you! We're very glad that you chose us for your solar installation. We look forward to hearing about your savings on your next bill, and if th... Read more
ere's anything that you would like to see us improve on please don't hesitate to let us know.Similar opinion? Write a review on ieatwords.com.au!
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Alan G
- 3 reviews
- Verified customer
Great Service
From the initial contact with Andrew through to the installation of the battery, the experience was seamless, easy to navigate and customer friendly. All contacts were handled with professionalism and courtesy by friendly staff from Sunbank solar personnel. The installation crew were helpful, courteous and informative. the site was thoroughly cleaned and clear instructions provided. I now wait eagerly for my first account from my electricity provider
1 comment
Customer ServiceSunbank Solar
Hi Alan, thanks for sharing your feedback with us. We're happy to be able to help you start your journey to energy independence, and look forward to hearing about your savings once you receive your fi... Read more
rst bill. If there's anything you would like to see us improve on please don't hesitate to let us know.Similar opinion? Write a review on ieatwords.com.au!
Ben Kannan
- 2 reviews
Old Fashioned Service
Its great to finally deal with a Company who say that they will do something,and follow through and do it.
From the time I made contact with Andrew to setting up a plan to pay prior to having this installed.
Service was great, I would send an email and the call would be returned ASAP.
Then with booking the Installation of the Battery Customer service were so helpful working around a time that would suit me. Then the Tech was prompt,professional and had the job done, checked and operational in a couple of hours.
Old fashion service where have you been.This was my experience.
Ben
1 comment
Customer ServiceSunbank Solar
Hi Ben, it's great to hear such positive feedback from you! We're very glad that we were able to give you the good old fashioned service for your solar battery installation. If there's anything that y... Read more
ou would like to see us improve on please don't hesitate to let us know.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
My Solar experience.Henry Cini on July 04, 2018,
My initial impressions were good. But due to an error by my first sales person, my product did not function as advised, I had a Enphase battery installed to my existing solar system. After an investigation by Sunbank Solar it was determined that an error was made. Needless to say i wasn't impressed. But I will always give a second chance, so I waited for Sunbank Solar to offer a solution.My account was taken over by another representative (Andrew Berry) who was very professional & courteous.He went out of his way to solve my situation,a solutio...Read more
n was offered which was best for all parties,so I excepted.My power bills were very high due to a number of factors, its still too early to determine the true savings, but initial statistics are looking good, and i'm on the way to a 50% reduction on my electricity bills, which were as high as $1500 a quarter in summer. The product is first class, installation was efficient, after sales was excellent, i look forward to upgrading my system with Sunbank Solar in the near future. Everyone makes mistakes, but its a true test of integrity to except that your at fault, and offer a fair solution for all. Thank you Sunbank Solar, and Mr. Berry for providing an excellent product.1 comment
Customer ServiceSunbank Solar
Hi Henry, thank you so much for that feedback, especially highlighting your experience with Andrew. We are glad to hear we were able to rectify the situation for you. We appreciate you sharing your ex... Read more
perience and if there's anything we could do to improve on the service please let us know.Similar opinion? Write a review on ieatwords.com.au!
RobCentral Coast NSW
Frustrated
The product is fabulous, does everything expected of it. Very impressed with the installer and the sales team. Unfortunately contact anyone but the sales team and the phone calls are only accepted on message bank and not answered very quickly if at all. The info packs that comes with the product are not in the least 'user friendly'. Could we have better explanations of how WE are to use each of the products not the very technical date we were given. Info Moni only gives us the state of the battery and where the power is coming from, cannot...Read more
find any daily, weekly or monthly details. Is this because we had the battery added to an existing product. Before we are willing to recommend this to others we need to understand using it ourselves1 comment
Customer ServiceSunbank Solar
Hi Rob, thank you for taking the time to provide us with your feedback, this is much appreciated. We're glad that you are happy with the product you received and our sales and installation team. We ar... Read more
e also taking on board your feedback about the information packs to make them more user friendly. I believe our technical team have been in touch with you and have been able to answer the questions you had. If you have any further questions or concerns, please don't hesitate to contact us.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
good decision having it installed
I think it was the right decision looking into the future for our needs and savings on our power bills
1 comment
Customer ServiceSunbank Solar
Hi Judy, thanks for sharing your feedback with us. If there's anything you would like to see us improve on please don't hesitate to let us know.
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Winston Anderson
- 2 reviews
- 1 like
- Verified customer
Solar Savings
10 out of 10 for all the people who were involved in the installation of our system. The unexpected bonus was the training and explanation given by the installers. From knowing nothing about solar & electricity storage I am now in a position by referring to our monitoring system, to save even more by clever usage. Winston Anderson
3 comments
Customer ServiceSunbank Solar
Hi Winston, it's great to hear such positive feedback from you! We're very glad that we were able to give you such an exceptional experience with your recent solar storage installation. If there's any... Read more
thing that you would like to see us improve on please don't hesitate to let us know.You can not wipe the smile from my face when I have an electricity bill of only $170.
When we have an oven running on electricity not gas and knowing when to use it -- Sun shinning go for it. My sis... Read more
Customer ServiceSunbank Solar
Hi Winston, that is great to hear that your energy bill has considerably decreased since installation of your solar system and battery storage! We look forward to learning of greater savings for your household.
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Chris WilsonBotany
- Verified customer
review of the week
initial installation of solar battery was exciting for us to move us towards using less from the grid. Existing solar panels unfortunately where not efficient enough to supply battery and house usage and after a consultation it was recommended that we needed to install 12 extra solar panels to increase the power supply to the battery and house.
On a good sunny day we now fill the battery and run the house plus send power to the grid.
During the evening the battery does not last and grid power is then used.
The next power bill with be interesting.
1 comment
Customer ServiceSunbank Solar
Hi Chris, thank you so much for sharing your feedback with us about your recent solar battery installation! We're glad we could give you a 4-star experience. If there's anything you'd like to see us improve on please don't hesitate to let us know.
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Kevin BannermanAlbury
- Verified customer
Solar Battery Purchase and Installation
A very positive experience from start to finish. Very professional from start to finish and sound advice on the battery I would require that best suited our needs. Always kept up to date on installation timings and when installed they were on time and more than happy to answer any questions that I had. All round a very good outcome and one I would certainly recommend.
1 comment
Customer ServiceSunbank Solar
Hi Kevin, thank you so much for sharing your experience with us! If there's anything you'd like to see us improve on in the future please don't hesitate to let us know.
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Patriciahornsby
Samsung Powcube 4.8 kWh battery
I was in contact with Gary Lawson of Sunbank when I was enquirying about purchase the above battery. He was so helpful and explained all I needed to know about this product. As a result I purchased one and today 31 May 2018 (only one week from ordering this battery) Mina and his associate David came and installed this wonderful new product. They were most courteous and checked my existing solar panels and explained each step what they were doing as they installed this battery. They have set this up on the wall in my garage and the neatnes...Read more
s of it looks great. They thoroughly cleaned the area and took away al the packaging which was an extra bonus. Mina took me through on how it works again and tested it to ensure all worked well. I now look forward to my new bill in three months time to see how all this new technology is working. Patricia Newth - 31 May 20181 comment
Customer ServiceSunbank Solar
Hi Patricia, thanks so much for sharing your recent Samsung PowCube installation with us, from your original enquiry through to installation, it seems like you've had a fantastic experience with us an... Read more
d Gary, your Solar Specialist. If there's anything you'd like to see us improve on please don't hesitate to let us know.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
This is perfect
The installer was very professional and did a great job.
He terned up on time and on the day that was delicated.
1 comment
Customer ServiceSunbank Solar
Hi Adam, thanks for taking the time to review us! If there's anything that you would like to see us improve on please let us know.
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- Verified customer
Smooth sailing
Installation as an addition to an existing system was seamless, installation crew efficient and knowledgeable .
Perhaps a little more information regarding system monitoring i.e free or pay for service.
1 comment
Customer ServiceSunbank Solar
Hi John, thanks for sharing your experience with us. It's so great to hear that throughout your entire installation you've been very happy with Sunbank Solar! The system monitoring is a part of your p... Read more
ackage for your solar, for more information don't hesitate to contact our support team at [email protected] if you are having any difficulty with the monitoring platform and they will happily take you through how to monitor your system.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
Tracey LentonSydney
- 2 reviews
- Verified customer
Great to do business with!
Smooth transaction from the initial phone call which provided me with all the information I required through to the day of installation. Installers timely and proficient. Especially loved the job status updates provided by Sunbank Solar. Very professional company to deal with. Would recommend.
1 comment
Customer ServiceSunbank Solar
Hi Tracey, thank you so much for that feedback, especially highlighting our updating processes for our customers. We appreciate you sharing your experience and if there's anything we could do to improve on the service please let us know.
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- Verified customer
To soon for this question
To soon to say we just had it installed, we need to get our next electrysety bill so we can compare
1 comment
Customer ServiceSunbank Solar
Hi Biliana, thanks for sharing your feedback with us. If there's anything we could do to improve your experience with your installation process please don't hesitate to let us know.
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Grant SmithMelbourne
- Verified customer
Solar System Installment
We had a great experience with Sunbank Solar, always informed of any changes and installation team were on time and completed work in specified time. It has been a pleasure working with Sunbank Solar and would advise others to use them.
1 comment
Customer ServiceSunbank Solar
Hi Grant, thanks so much for sharing your feedback with us it's fantastic to hear that you've had a 5-star experience with your recent solar system installation with us! If there's anything you think ... Read more
we could improve on in the future please don't hesitate to let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
- Verified customer
Makes life easier. Not worrying all the time about using electricity.
I would not have known that my enverter wasn't functioning if I hadn't chosen to install a Solar Battery. Very grateful
1 comment
Customer ServiceSunbank Solar
Hi Betty, thanks for sharing your experience with us. If there's anything you would like to see us improve on please let us know.
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Joe BorgMelbourne
- Verified customer
Enphase Battery Install
Have hada good overall experience with the staff from Sunbank Solar. Installation of battery to my existing solar array setup ran efficiently and without fuss. Staff arrived when quoted. Subsequent visit we had some to'ing and fro'ing to get settled date and time but was all sorted before I wasted time at home!. Installer was quiet and cleaned up after so all good on that front. Initial battery connection via modem dropped out - quick notification via email to indicate so and how to get ity back on-line. Since then all running well.
1 comment
Customer ServiceSunbank Solar
Hi Joe, thank you for sharing your experience with us! We're glad we could provide you with a great experience for your Enphase Solar Battery installation. If there's anything we could improve on in the future please let us know.
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Josef PesinaMelbourne
- Verified customer
Tesla Powerwall 2
Thank you Sunbank . I have first contacted Sunbank Solar second week in January 2018 and to my supprise battery was installed two and have weeks later. I was very impressed with installers. They have done most impressive job, spotlessly cleaned all space after them and they even used rake to sweep garden. All communication with company was very professional and I can highly recommend this company to everyone who is after solar panels or battery installation.
1 comment
Customer ServiceSunbank Solar
Hi Josef, thank you so much for your review. We're so glad that you've had a great experience with us and your Tesla Powerwall. If there's anything we could improve on please don't hesitate to contact us.
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Questions & Answers
JoshDRasked
Hi, could you tell me how much you pay ieatwords to remove negative feedback reviews?
1 answer
Customer S.Sunbank Solar
Hi Josh, I can assure you that Sunbank Solar does not pay Product Review to remove any negative reviews and that Product Review does not arbitrate or referee factual disputes. If you have any further questions for us please feel free to contact us at hello(at)mysunbank.com.au.
S L Rasked
I received a letter today re the battery program. How many of the 1,000 battery offers are still available and what is the exact discount. If I receive an unsolicited offer, I want details
4 answers
Please contact Sunbank Solar directly at the number listed in the letter you received.
As I said, no thanks without any details.
Customer S.Sunbank Solar
Hi SLR, thank you for your question. The cost and discount for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.
RhysMasked
Hi guys, I just received a letter in the mail regarding solar batteries. I already have a 6.6kw solar system on the roof but I am keen on the idea of a battery as well.
I have a few questions though.
What size is the battery that you are offering?
Is it an upfront payment or is it available through financing?
What is the price and expected payback period?
1 answer
Customer S.Sunbank Solar
Hi Rhys, thank you for your question. The cost and size for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.
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Customer ServiceSunbank Solar
Hi Sally, thank you so much for sharing your feedback with us. We're glad that you are enjoying the benefits of solar energy monitoring. If there is anything you would like to see us improve on please don't hesitate to let us know.