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Reviews

4.5

82 reviews
5
(62)
4
(10)
3
(2)
2
(2)
1
(6)
  • Value for Money
    4.3 (32)
  • Product Quality
    4.7 (29)
  • Return Claim MadeYes (0) · No (36)
  • Customer Service
    4.1 (36)
  • Warranty Claim MadeYes (0) · No (36)
  • Purchase Price$7,020.30 (10)
  • Installation
    4.7 (29)
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Reviewer Photos & Videos

  • Verified customer

sunlight to $

published

sunlight into power saves lots and lots of dollars, with the app you can see in real time how much you save
should be mandatory on all new buildings



1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Sally, thank you so much for sharing your feedback with us. We're glad that you are enjoying the benefits of solar energy monitoring. If there is anything you would like to see us improve on please don't hesitate to let us know.

Review collected in partnership with Sunbank Solar

  • Verified customer

What great service and after sales care.

published

Arranged to have the "Fordham Package" installed.
Installation went without a hitch, company were in touch with me shortly after the panels were setup and running. Minor problem with being unable to connect to the monitoring site on my laptop. Company fixed it up in record time. Happy to report that all is working well now and I can monitor the electricity being used in my home and the solar energy which is being fed back to the grid resulting in residual income for me.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar



George

GeorgeSydney, NSW

  • 2 reviews

It's about time we did it!

published

Been thinking of this for many years but it was not until Ben Fordham on 2GB radio was giving you guys a really good wrap I thought maybe it's time. Rang straight away and spoke to the very patient and enthusiastic Andrew Berry who really enthused me with the idea. After answering all my questions, I signed up. Within no time the installation was organised and work carried out. Fantastic workers! Follow up by Andrew was excellent. We trust Ben Fordham (2GB) so we were quite comfortable choosing Sunbank.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar
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Alan G

Alan G

  • 3 reviews
  • Verified customer

Great Service

published

From the initial contact with Andrew through to the installation of the battery, the experience was seamless, easy to navigate and customer friendly. All contacts were handled with professionalism and courtesy by friendly staff from Sunbank solar personnel. The installation crew were helpful, courteous and informative. the site was thoroughly cleaned and clear instructions provided. I now wait eagerly for my first account from my electricity provider

1 comment
Sunbank Solar
Customer ServiceSunbank Solar
Ben Kannan

Ben Kannan

  • 2 reviews

Old Fashioned Service

published

Its great to finally deal with a Company who say that they will do something,and follow through and do it.
From the time I made contact with Andrew to setting up a plan to pay prior to having this installed.
Service was great, I would send an email and the call would be returned ASAP.
Then with booking the Installation of the Battery Customer service were so helpful working around a time that would suit me. Then the Tech was prompt,professional and had the job done, checked and operational in a couple of hours.
Old fashion service where have you been.This was my experience.
Ben

1 comment
Sunbank Solar
Customer ServiceSunbank Solar
  • Verified customer

My Solar experience.Henry Cini on July 04, 2018,

published
1 comment
Sunbank Solar
Customer ServiceSunbank Solar
Rob

RobCentral Coast NSW

Frustrated

published
1 comment
Sunbank Solar
Customer ServiceSunbank Solar
  • Verified customer

good decision having it installed

published

I think it was the right decision looking into the future for our needs and savings on our power bills

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Judy, thanks for sharing your feedback with us. If there's anything you would like to see us improve on please don't hesitate to let us know.

Review collected in partnership with Sunbank Solar

Winston Anderson

Winston Anderson

  • 2 reviews
  • 1 like
  • Verified customer

Solar Savings

published

10 out of 10 for all the people who were involved in the installation of our system. The unexpected bonus was the training and explanation given by the installers. From knowing nothing about solar & electricity storage I am now in a position by referring to our monitoring system, to save even more by clever usage. Winston Anderson

3 comments
Sunbank Solar
Customer ServiceSunbank Solar
Winston Anderson
Winston Anderson
Sunbank Solar
Customer ServiceSunbank Solar

Hi Winston, that is great to hear that your energy bill has considerably decreased since installation of your solar system and battery storage! We look forward to learning of greater savings for your household.

Review collected in partnership with Sunbank Solar

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  • Verified customer

review of the week

published

initial installation of solar battery was exciting for us to move us towards using less from the grid. Existing solar panels unfortunately where not efficient enough to supply battery and house usage and after a consultation it was recommended that we needed to install 12 extra solar panels to increase the power supply to the battery and house.
On a good sunny day we now fill the battery and run the house plus send power to the grid.
During the evening the battery does not last and grid power is then used.
The next power bill with be interesting.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Chris, thank you so much for sharing your feedback with us about your recent solar battery installation! We're glad we could give you a 4-star experience. If there's anything you'd like to see us improve on please don't hesitate to let us know.

Review collected in partnership with Sunbank Solar

  • Verified customer

Solar Battery Purchase and Installation

published

A very positive experience from start to finish. Very professional from start to finish and sound advice on the battery I would require that best suited our needs. Always kept up to date on installation timings and when installed they were on time and more than happy to answer any questions that I had. All round a very good outcome and one I would certainly recommend.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Kevin, thank you so much for sharing your experience with us! If there's anything you'd like to see us improve on in the future please don't hesitate to let us know.

Review collected in partnership with Sunbank Solar

Patricia

Patriciahornsby

Samsung Powcube 4.8 kWh battery

published
1 comment
Sunbank Solar
Customer ServiceSunbank Solar
  • Verified customer

This is perfect

published

The installer was very professional and did a great job.
He terned up on time and on the day that was delicated.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Adam, thanks for taking the time to review us! If there's anything that you would like to see us improve on please let us know.

Review collected in partnership with Sunbank Solar

  • Verified customer

Smooth sailing

published

Installation as an addition to an existing system was seamless, installation crew efficient and knowledgeable .
Perhaps a little more information regarding system monitoring i.e free or pay for service.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Tracey Lenton

Tracey LentonSydney

  • 2 reviews
  • Verified customer

Great to do business with!

published

Smooth transaction from the initial phone call which provided me with all the information I required through to the day of installation. Installers timely and proficient. Especially loved the job status updates provided by Sunbank Solar. Very professional company to deal with. Would recommend.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Tracey, thank you so much for that feedback, especially highlighting our updating processes for our customers. We appreciate you sharing your experience and if there's anything we could do to improve on the service please let us know.

Review collected in partnership with Sunbank Solar

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  • Verified customer

To soon for this question

published

To soon to say we just had it installed, we need to get our next electrysety bill so we can compare

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Biliana, thanks for sharing your feedback with us. If there's anything we could do to improve your experience with your installation process please don't hesitate to let us know.

Review collected in partnership with Sunbank Solar

Grant Smith

Grant SmithMelbourne

  • Verified customer

Solar System Installment

published

We had a great experience with Sunbank Solar, always informed of any changes and installation team were on time and completed work in specified time. It has been a pleasure working with Sunbank Solar and would advise others to use them.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

Makes life easier. Not worrying all the time about using electricity.

published

I would not have known that my enverter wasn't functioning if I hadn't chosen to install a Solar Battery. Very grateful

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Betty, thanks for sharing your experience with us. If there's anything you would like to see us improve on please let us know.

Review collected in partnership with Sunbank Solar

Joe Borg

Joe BorgMelbourne

  • Verified customer

Enphase Battery Install

published

Have hada good overall experience with the staff from Sunbank Solar. Installation of battery to my existing solar array setup ran efficiently and without fuss. Staff arrived when quoted. Subsequent visit we had some to'ing and fro'ing to get settled date and time but was all sorted before I wasted time at home!. Installer was quiet and cleaned up after so all good on that front. Initial battery connection via modem dropped out - quick notification via email to indicate so and how to get ity back on-line. Since then all running well.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Joe, thank you for sharing your experience with us! We're glad we could provide you with a great experience for your Enphase Solar Battery installation. If there's anything we could improve on in the future please let us know.

Review collected in partnership with Sunbank Solar

Josef Pesina

Josef PesinaMelbourne

  • Verified customer

Tesla Powerwall 2

published

Thank you Sunbank . I have first contacted Sunbank Solar second week in January 2018 and to my supprise battery was installed two and have weeks later. I was very impressed with installers. They have done most impressive job, spotlessly cleaned all space after them and they even used rake to sweep garden. All communication with company was very professional and I can highly recommend this company to everyone who is after solar panels or battery installation.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Josef, thank you so much for your review. We're so glad that you've had a great experience with us and your Tesla Powerwall. If there's anything we could improve on please don't hesitate to contact us.

Review collected in partnership with Sunbank Solar

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Questions & Answers

JoshDR

JoshDRasked

Hi, could you tell me how much you pay ieatwords to remove negative feedback reviews?

1 answer
Sunbank Solar
Customer S.Sunbank Solar

Hi Josh, I can assure you that Sunbank Solar does not pay Product Review to remove any negative reviews and that Product Review does not arbitrate or referee factual disputes. If you have any further questions for us please feel free to contact us at hello(at)mysunbank.com.au.

S L R

S L Rasked

I received a letter today re the battery program. How many of the 1,000 battery offers are still available and what is the exact discount. If I receive an unsolicited offer, I want details

4 answers
AngusM
AngusM

Please contact Sunbank Solar directly at the number listed in the letter you received.

S L R
S L R

As I said, no thanks without any details.

Sunbank Solar
Customer S.Sunbank Solar

Hi SLR, thank you for your question. The cost and discount for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.

RhysM

RhysMasked

Hi guys, I just received a letter in the mail regarding solar batteries. I already have a 6.6kw solar system on the roof but I am keen on the idea of a battery as well.

I have a few questions though.

What size is the battery that you are offering?
Is it an upfront payment or is it available through financing?
What is the price and expected payback period?

1 answer
Sunbank Solar
Customer S.Sunbank Solar

Hi Rhys, thank you for your question. The cost and size for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.

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