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Reviews

4.5

91 reviews
5
(70)
4
(10)
3
(2)
2
(2)
1
(7)
  • Value for Money
    4.3 (39)
  • Product Quality
    4.7 (36)
  • Return Claim MadeYes (0) · No (45)
  • Customer Service
    4.2 (44)
  • Warranty Claim MadeYes (0) · No (45)
  • Purchase PriceA$7,188.79 (14)
  • Installation
    4.8 (36)
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Reviewer Photos & Videos

Patricia

Patriciahornsby

Samsung Powcube 4.8 kWh battery

published
1 comment
Sunbank Solar
Customer ServiceSunbank Solar
  • Verified customer

This is perfect

published

The installer was very professional and did a great job.
He terned up on time and on the day that was delicated.



1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Adam, thanks for taking the time to review us! If there's anything that you would like to see us improve on please let us know.

Review collected in partnership with Sunbank Solar

  • Verified customer

Smooth sailing

published

Installation as an addition to an existing system was seamless, installation crew efficient and knowledgeable .
Perhaps a little more information regarding system monitoring i.e free or pay for service.



1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

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Tracey Lenton

Tracey LentonSydney

  • 2 reviews
  • Verified customer

Great to do business with!

published

Smooth transaction from the initial phone call which provided me with all the information I required through to the day of installation. Installers timely and proficient. Especially loved the job status updates provided by Sunbank Solar. Very professional company to deal with. Would recommend.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Tracey, thank you so much for that feedback, especially highlighting our updating processes for our customers. We appreciate you sharing your experience and if there's anything we could do to improve on the service please let us know.

Review collected in partnership with Sunbank Solar

  • Verified customer

To soon for this question

published

To soon to say we just had it installed, we need to get our next electrysety bill so we can compare

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Biliana, thanks for sharing your feedback with us. If there's anything we could do to improve your experience with your installation process please don't hesitate to let us know.

Review collected in partnership with Sunbank Solar

Grant Smith

Grant SmithMelbourne

  • Verified customer

Solar System Installment

published

We had a great experience with Sunbank Solar, always informed of any changes and installation team were on time and completed work in specified time. It has been a pleasure working with Sunbank Solar and would advise others to use them.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

Makes life easier. Not worrying all the time about using electricity.

published

I would not have known that my enverter wasn't functioning if I hadn't chosen to install a Solar Battery. Very grateful

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Betty, thanks for sharing your experience with us. If there's anything you would like to see us improve on please let us know.

Review collected in partnership with Sunbank Solar

Joe Borg

Joe BorgMelbourne

  • Verified customer

Enphase Battery Install

published

Have hada good overall experience with the staff from Sunbank Solar. Installation of battery to my existing solar array setup ran efficiently and without fuss. Staff arrived when quoted. Subsequent visit we had some to'ing and fro'ing to get settled date and time but was all sorted before I wasted time at home!. Installer was quiet and cleaned up after so all good on that front. Initial battery connection via modem dropped out - quick notification via email to indicate so and how to get ity back on-line. Since then all running well.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Joe, thank you for sharing your experience with us! We're glad we could provide you with a great experience for your Enphase Solar Battery installation. If there's anything we could improve on in the future please let us know.

Review collected in partnership with Sunbank Solar

Josef Pesina

Josef PesinaMelbourne

  • Verified customer

Tesla Powerwall 2

published

Thank you Sunbank . I have first contacted Sunbank Solar second week in January 2018 and to my supprise battery was installed two and have weeks later. I was very impressed with installers. They have done most impressive job, spotlessly cleaned all space after them and they even used rake to sweep garden. All communication with company was very professional and I can highly recommend this company to everyone who is after solar panels or battery installation.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Josef, thank you so much for your review. We're so glad that you've had a great experience with us and your Tesla Powerwall. If there's anything we could improve on please don't hesitate to contact us.

Review collected in partnership with Sunbank Solar

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Fleur K.

Fleur K.Dromana

  • 2 reviews
  • 1 like
  • Verified customer

Solar Battery all installed!

published

Thank you to Sunbank Solar. I signed up for an Enphase battery installation on the 22nd of December. The battery was installed efficiently by two technicians on the 24th of January. This was a four week turnaround but you have to take Christmas and New Year holidays into account so I was very happy. Communication was kept throughout the process by Sunbank Solar and they responded quickly to phone calls and emails. Overall, I was very happy with their service and everything is up and running as expected.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar
Margret Johnson

Margret JohnsonWedderburn NSW

  • Verified customer

Can't wait to start saving power and money.

published

From the first initial contact by phone with Robin, who was very helpful in explaining the process, our battery was installed within a week, which was much quicker then originally expected. Everything has run smoothly and am looking forward to a continued high standard of service from Sunbank Solar.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Page 5 of 5
See all Sunbank Solar reviews

Questions & Answers

S L R

S L Rasked

I received a letter today re the battery program. How many of the 1,000 battery offers are still available and what is the exact discount. If I receive an unsolicited offer, I want details

4 answers
AngusM
AngusM

Please contact Sunbank Solar directly at the number listed in the letter you received.

S L R
S L R

As I said, no thanks without any details.

Sunbank Solar
Customer S.Sunbank Solar

Hi SLR, thank you for your question. The cost and discount for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.

RhysM

RhysMasked

Hi guys, I just received a letter in the mail regarding solar batteries. I already have a 6.6kw solar system on the roof but I am keen on the idea of a battery as well.

I have a few questions though.

What size is the battery that you are offering?
Is it an upfront payment or is it available through financing?
What is the price and expected payback period?

1 answer
Sunbank Solar
Customer S.Sunbank Solar

Hi Rhys, thank you for your question. The cost and size for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.

Patricia Lauder

Patricia Lauderasked

Hi There, are your solar panels made in China or Germany ??

1 answer
Sunbank Solar
Customer ServiceSunbank Solar

Hi Patricia, thank you for your question. We supply and install various brands of Tier 1 solar panels, it would depend on what brand you were after. You can find out more about the various solar panels we install here - https://mysunbank.com.au/pv-solar/string-pv/.

If you would like to have a discussion about the location of manufacture for any products we supply and install, please do not hesitate to contact us on 1300 28 29 30, or email us on hello(at)mysunbank.com.au.

Get an answer from our members and Sunbank Solar representatives

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