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Reviewer Photos & Videos
Patriciahornsby
Samsung Powcube 4.8 kWh battery
I was in contact with Gary Lawson of Sunbank when I was enquirying about purchase the above battery. He was so helpful and explained all I needed to know about this product. As a result I purchased one and today 31 May 2018 (only one week from ordering this battery) Mina and his associate David came and installed this wonderful new product. They were most courteous and checked my existing solar panels and explained each step what they were doing as they installed this battery. They have set this up on the wall in my garage and the neatnes...Read more
s of it looks great. They thoroughly cleaned the area and took away al the packaging which was an extra bonus. Mina took me through on how it works again and tested it to ensure all worked well. I now look forward to my new bill in three months time to see how all this new technology is working. Patricia Newth - 31 May 2018
1 comment
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- Verified customer
This is perfect
The installer was very professional and did a great job.
He terned up on time and on the day that was delicated.
1 comment
Customer ServiceSunbank Solar
Hi Adam, thanks for taking the time to review us! If there's anything that you would like to see us improve on please let us know.
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Review collected in partnership with Sunbank Solar
- Verified customer
Smooth sailing
Installation as an addition to an existing system was seamless, installation crew efficient and knowledgeable .
Perhaps a little more information regarding system monitoring i.e free or pay for service.
1 comment
Customer ServiceSunbank Solar
Hi John, thanks for sharing your experience with us. It's so great to hear that throughout your entire installation you've been very happy with Sunbank Solar! The system monitoring is a part of your p... Read more
ackage for your solar, for more information don't hesitate to contact our support team at [email protected] if you are having any difficulty with the monitoring platform and they will happily take you through how to monitor your system.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
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Tracey LentonSydney
- 2 reviews
- Verified customer
Great to do business with!
Smooth transaction from the initial phone call which provided me with all the information I required through to the day of installation. Installers timely and proficient. Especially loved the job status updates provided by Sunbank Solar. Very professional company to deal with. Would recommend.
1 comment
Customer ServiceSunbank Solar
Hi Tracey, thank you so much for that feedback, especially highlighting our updating processes for our customers. We appreciate you sharing your experience and if there's anything we could do to improve on the service please let us know.
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Review collected in partnership with Sunbank Solar
- Verified customer
To soon for this question
To soon to say we just had it installed, we need to get our next electrysety bill so we can compare
1 comment
Customer ServiceSunbank Solar
Hi Biliana, thanks for sharing your feedback with us. If there's anything we could do to improve your experience with your installation process please don't hesitate to let us know.
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Review collected in partnership with Sunbank Solar
Grant SmithMelbourne
- Verified customer
Solar System Installment
We had a great experience with Sunbank Solar, always informed of any changes and installation team were on time and completed work in specified time. It has been a pleasure working with Sunbank Solar and would advise others to use them.
1 comment
Customer ServiceSunbank Solar
Hi Grant, thanks so much for sharing your feedback with us it's fantastic to hear that you've had a 5-star experience with your recent solar system installation with us! If there's anything you think ... Read more
we could improve on in the future please don't hesitate to let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
- Verified customer
Makes life easier. Not worrying all the time about using electricity.
I would not have known that my enverter wasn't functioning if I hadn't chosen to install a Solar Battery. Very grateful
1 comment
Customer ServiceSunbank Solar
Hi Betty, thanks for sharing your experience with us. If there's anything you would like to see us improve on please let us know.
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Review collected in partnership with Sunbank Solar
Joe BorgMelbourne
- Verified customer
Enphase Battery Install
Have hada good overall experience with the staff from Sunbank Solar. Installation of battery to my existing solar array setup ran efficiently and without fuss. Staff arrived when quoted. Subsequent visit we had some to'ing and fro'ing to get settled date and time but was all sorted before I wasted time at home!. Installer was quiet and cleaned up after so all good on that front. Initial battery connection via modem dropped out - quick notification via email to indicate so and how to get ity back on-line. Since then all running well.
1 comment
Customer ServiceSunbank Solar
Hi Joe, thank you for sharing your experience with us! We're glad we could provide you with a great experience for your Enphase Solar Battery installation. If there's anything we could improve on in the future please let us know.
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Review collected in partnership with Sunbank Solar
Josef PesinaMelbourne
- Verified customer
Tesla Powerwall 2
Thank you Sunbank . I have first contacted Sunbank Solar second week in January 2018 and to my supprise battery was installed two and have weeks later. I was very impressed with installers. They have done most impressive job, spotlessly cleaned all space after them and they even used rake to sweep garden. All communication with company was very professional and I can highly recommend this company to everyone who is after solar panels or battery installation.
1 comment
Customer ServiceSunbank Solar
Hi Josef, thank you so much for your review. We're so glad that you've had a great experience with us and your Tesla Powerwall. If there's anything we could improve on please don't hesitate to contact us.
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Review collected in partnership with Sunbank Solar
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Fleur K.Dromana
- 2 reviews
- 1 like
- Verified customer
Solar Battery all installed!
Thank you to Sunbank Solar. I signed up for an Enphase battery installation on the 22nd of December. The battery was installed efficiently by two technicians on the 24th of January. This was a four week turnaround but you have to take Christmas and New Year holidays into account so I was very happy. Communication was kept throughout the process by Sunbank Solar and they responded quickly to phone calls and emails. Overall, I was very happy with their service and everything is up and running as expected.
1 comment
Customer ServiceSunbank Solar
Hi Fleur, we're very pleased that we were able to give you such a fantastic turn around for your solar battery installation! We appreciate the time you have taken to share your experience and hope tha... Read more
t if there's anything we could improve on don't hesitate to contact us.Similar opinion? Write a review on ieatwords.com.au!
Margret JohnsonWedderburn NSW
- Verified customer
Can't wait to start saving power and money.
From the first initial contact by phone with Robin, who was very helpful in explaining the process, our battery was installed within a week, which was much quicker then originally expected. Everything has run smoothly and am looking forward to a continued high standard of service from Sunbank Solar.
1 comment
Customer ServiceSunbank Solar
Hi Margret, thank you so much for taking the time to share your experience with others! We're over the moon that you've had an incredible experience with us and your installation, if there's anything ... Read more
you would like us to improve on please don't hesitate to let us know!Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
S L Rasked
I received a letter today re the battery program. How many of the 1,000 battery offers are still available and what is the exact discount. If I receive an unsolicited offer, I want details
4 answers
Please contact Sunbank Solar directly at the number listed in the letter you received.
As I said, no thanks without any details.
Customer S.Sunbank Solar
Hi SLR, thank you for your question. The cost and discount for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.
RhysMasked
Hi guys, I just received a letter in the mail regarding solar batteries. I already have a 6.6kw solar system on the roof but I am keen on the idea of a battery as well.
I have a few questions though.
What size is the battery that you are offering?
Is it an upfront payment or is it available through financing?
What is the price and expected payback period?
1 answer
Customer S.Sunbank Solar
Hi Rhys, thank you for your question. The cost and size for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.
Patricia Lauderasked
Hi There, are your solar panels made in China or Germany ??
1 answer
Customer ServiceSunbank Solar
Hi Patricia, thank you for your question. We supply and install various brands of Tier 1 solar panels, it would depend on what brand you were after. You can find out more about the various solar panels we install here - https://mysunbank.com.au/pv-solar/string-pv/.
If you would like to have a discussion about the location of manufacture for any products we supply and install, please do not hesitate to contact us on 1300 28 29 30, or email us on hello(at)mysunbank.com.au.
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Customer ServiceSunbank Solar
Hi Patricia, thanks so much for sharing your recent Samsung PowCube installation with us, from your original enquiry through to installation, it seems like you've had a fantastic experience with us an... Read more
d Gary, your Solar Specialist. If there's anything you'd like to see us improve on please don't hesitate to let us know.