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Reviews

4.5

91 reviews
5
(70)
4
(10)
3
(2)
2
(2)
1
(7)
  • Value for Money
    4.3 (39)
  • Product Quality
    4.7 (36)
  • Return Claim MadeYes (0) · No (45)
  • Customer Service
    4.2 (44)
  • Warranty Claim MadeYes (0) · No (45)
  • Purchase PriceA$7,188.79 (14)
  • Installation
    4.8 (36)
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Reviewer Photos & Videos

Laurie Carter

Laurie CarterGreater Melbourne (Metropolitan), VIC

  • Verified customer

My Enlighten App is fantastic

published
1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Keith

KeithGreater Melbourne (Outer), VIC

Early review, system only operational for three days.

published

Although the installation procedure was a rather long affair ( 0730 to 1630 hrs ) complicated by us having to have a switchboard update, the installation seemed to proceed seamlessly and was carried out by three very polite and apparently very experienced installers. Not a swear word was heard all day. All of the comments in this review are anticipatory due to the system only being three days old.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar
Justin

JustinGreater Melbourne (Outer), VIC

Whole process took over 4 months =(

published
1 comment
Sunbank Solar
Customer ServiceSunbank Solar
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  • Verified customer

Power On My Roof!

published

I was looking for a trustworthy Solar company. Meeting with Matt at Sunbank affirmed that I had found the right Solar provider. The entire process went through faultlessly from start to finish. The installation team were very professional (so important). I can even check energy production on my phone App. Now I'm feeding excess green energy into the grid. Thank you Sunbank.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

Solar Terrific!

published

Installation of the solar panels was simple and easy. Both the Office and installation team were great and helpful. Everything was completed in a timely manner.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Brad M

Brad MSouthwest, VIC

  • 2 reviews

Smooth Process

published
1 comment
Sunbank Solar
Customer ServiceSunbank Solar
Dean DeVilliers

Dean DeVilliersIllawarra, NSW

  • Verified customer

I am impressed with my power savings!!

published

The panel installers arrived on time and on the date they had arranged with us prior to installation and the installation was really well done, and they took care not to damage any of my roof tiles which I am extremely happy about. I have not had any issues with Sunbank solar the system is working well and reducing my power bills, and it will pay for itself and more into the future, also my solar energy reports are sent ont ime every month to show how much power our household is generating and I send these onto our energy provider to keep them honest so to speak....

2 comments
Sunbank Solar
Customer ServiceSunbank Solar
Dean DeVilliers
Dean DeVilliers

No problem nowadays it's not often that great service is given, so thanks to all involved..

Review collected in partnership with Sunbank Solar

Mez_in_melb

Mez_in_melbGreater Melbourne (Metropolitan), VIC

Still waiting

published

The purchase process was quick and efficient. However, I have had my son take the day off work waiting for the installation team to arrive. We were told they would arrive between 7.30am - 11am. It is now 1.25pm. I have left messages and so far had no response. They requested payment up front. I was a bit concerned... but now very concerned that they have a large portion of money with NO result. I will keep you all informed if anything changes! so far NOT happy!!

1 comment
Sunbank Solar
Customer ServiceSunbank Solar
Geoffrey Murphy

Geoffrey MurphyKeysborough

  • Verified customer

This is just what I wanted

published

The installation process was smooth and very well carried out by professional people.
We have had no issues at all.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

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  • Verified customer

Great Service & Follow up

published

Everyone who I dealt with during the install process was fantastic. Salesman, installers, inspector, follow up contacts.
The company spent a lot of time on following up and making sure I was comfortable with the analysis program.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

Impressed

published

I was very impressed, with how easy it was to deal with Sunbank and to get the solar system installed. The installers were prompt, very professional and tidy.
Our Electricity Bill in 17/01/17 was $775.60 91 days
Our Electricity Bill in 13/01/18 was $885.71 89 days
My latest Bill 15/01/19 is $560.44 92 days this included 21 days on the solar system.
My next Bill will be in April, so that will tell the whole store with having the solar system for the full period,

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

No problem

published

The team of guys that conducted the installation were on time, they communicated everything that was required and answered all questions. They installation was completed in a timely manner and they cleaned up and took all rubbish away. 2 roof tiles were broken, I did expect this could possibly happen and they replaced with spares i have. All round a good experience. Cheers.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

Job well done.

published

Polite friendly installation team. The only problem was the packaging was left for the household to dispose of. Overall very pleased with the work. Solar inspection done and the work has been praised as excellent.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Hi Wendy, thank you very much for your positive feedback. If there's anything that you would like to see us improve on, please do not hesitate to contact us and let us know.

Review collected in partnership with Sunbank Solar

  • Verified customer

5 Kw Solar install

published

It took a while from the very start of the process ie. Booking the installation to the completion. Other than this, every thing went smoothly. The install team did a great job and I was impressed with their safety standards wearing PPE when drilling and cutting. Their uniforms were the only down fall as they a bit raggedy. All the relevant paperwork for the gov rebate was sent in one email, which made it a breeze to upload to the web site.
All in all a good job.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

  • Verified customer

Good decision

published

Very easy no problems.no issues with this company,very helpful and very polite and arrived on time could speak English cleaned up any mess

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

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  • Verified customer

perfect

published

the panel installation was done with efficiency and the boys were friendly and helpful. they completed the job in a much faster time than we anticipated. it was a nice experience to see.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Pam Ryan

Pam RyanMelbourne

  • Verified customer

Best decision ever

published

The installation and customer service was excellent very informative, techs were very friendly nothing was too
much trouble solar was the best decision we have ever made.
Very very happy
thankyou Sunbank Solar.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Alan

AlanSydney, NSW

  • 3 reviews
  • Verified customer

Panels & Battery

published

From start of process to finish, nil issues. System installed when required with minimum of fuss. Never felt pressured or hounded as is the experience when dealing with other companies in this field.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Richard Tomkins

Richard Tomkinsmill park, victoria

  • Verified customer

stop thinking about it, get it now.

published

sales staff very knowledgable, they were happy to answer all my questions. Installation technicians were so professional and you could see they had pride in their work. Completed job was faultless. Was easy dealing with Sunbank Solar, and from day of ordering my 4.4KW system to installation date, i was always informed of progress. First electricity bill after installation was a shock, couldn't believe on how much it had reduced, solar system will pay it self off in no time. Should've done it years ago.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

Mark Davis

Mark DavisCentral Highlands and Goldfields, VIC

  • 3 reviews
  • Verified customer

Friendly and Efficient

published

Was time to go ahead with Solar, and Sunbank made the right offer at the right time. Sales staff were focussed, friendly and efficient, and answered all the questions we had. Installation team were again focussed, friendly and efficient. Glad we went ahead, seeing some savings already, but summer should see us cutting the grid usage immensely.

1 comment
Sunbank Solar
Customer ServiceSunbank Solar

Review collected in partnership with Sunbank Solar

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Questions & Answers

S L R

S L Rasked

I received a letter today re the battery program. How many of the 1,000 battery offers are still available and what is the exact discount. If I receive an unsolicited offer, I want details

4 answers
AngusM
AngusM

Please contact Sunbank Solar directly at the number listed in the letter you received.

S L R
S L R

As I said, no thanks without any details.

Sunbank Solar
Customer S.Sunbank Solar

Hi SLR, thank you for your question. The cost and discount for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.

RhysM

RhysMasked

Hi guys, I just received a letter in the mail regarding solar batteries. I already have a 6.6kw solar system on the roof but I am keen on the idea of a battery as well.

I have a few questions though.

What size is the battery that you are offering?
Is it an upfront payment or is it available through financing?
What is the price and expected payback period?

1 answer
Sunbank Solar
Customer S.Sunbank Solar

Hi Rhys, thank you for your question. The cost and size for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.

Patricia Lauder

Patricia Lauderasked

Hi There, are your solar panels made in China or Germany ??

1 answer
Sunbank Solar
Customer ServiceSunbank Solar

Hi Patricia, thank you for your question. We supply and install various brands of Tier 1 solar panels, it would depend on what brand you were after. You can find out more about the various solar panels we install here - https://mysunbank.com.au/pv-solar/string-pv/.

If you would like to have a discussion about the location of manufacture for any products we supply and install, please do not hesitate to contact us on 1300 28 29 30, or email us on hello(at)mysunbank.com.au.

Get an answer from our members and Sunbank Solar representatives

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