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Reviewer Photos & Videos
Laurie CarterGreater Melbourne (Metropolitan), VIC
- Verified customer
My Enlighten App is fantastic
First point of contact was Andrew Berry who is extremely knowledgable and quoted on a system that
provides ample Solar Power to power our home. Special thanks to Donna in Marketing who promptly
answered our numerous questions. We had a few delays with the installation due to the extreme heat in January (safety reasons). The installation crew from Platinum Electrical were great, a few roof tiles broken during installation which is not unusual, they informed us immediately and replaced them with spare tiles we had ready to use.
The Solar syst...Read more
em has been up and running for 5 weeks and producing more than enough Solar energy to power our home during the daylight hours, My Enlighten App is Fantastic to monitor the import and export of power, updating every 15 minutes which makes it easy to plan using the energy thirsty appliances during peak production period of the day. No surprises when the next electricity bill arrives as we have a daily record of usage and exported power to the grid with the My Enlighten App. Have recommended Sunbank Solar to our family and friends, good product, service and price. 5 Stars from us.
1 comment
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Review collected in partnership with Sunbank Solar
KeithGreater Melbourne (Outer), VIC
Early review, system only operational for three days.
Although the installation procedure was a rather long affair ( 0730 to 1630 hrs ) complicated by us having to have a switchboard update, the installation seemed to proceed seamlessly and was carried out by three very polite and apparently very experienced installers. Not a swear word was heard all day. All of the comments in this review are anticipatory due to the system only being three days old.
1 comment
Customer ServiceSunbank Solar
Hi Keith, thank you very much for the positive feedback of your recent solar panel installation with us. We're glad that you've enjoyed your installation experience with us. If you find anything that ... Read more
you would like to see us improve on in the future, please do not hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
JustinGreater Melbourne (Outer), VIC
Whole process took over 4 months =(
I responded to offer in the mail in the south east suburbs (VIC) for a 4kw system. Sales staff indicated 6 weeks for install in my area. Ended up taking over 11 weeks to get the system installed. The system quality, performance and install were good but the customer care trying getting the paperwork finalised afterwards was painful. Sunbank's landline repeatedly went to voicemail during business hours and the staff kept repeating that they were at the mercy of the third party installer and there was nothing they could do, could not even provide...Read more
an ETA. Full amount was already paid. Certificate of electrical safety took 7 weeks from the install date. I ended up having to escelate to Energy Safe Victoria. Whole journey took over 4 months, maybe yours will be quicker but this was my experience. I just hope the business survives the warranty period on the inverter (5YR) =(
1 comment
Customer ServiceSunbank Solar
Hi Justin, we sincerely apologise that there was a delay in retrieving the CES as there was a back log with the inspectors due to Christmas and New Years break. We have taken your feedback so that we ... Read more
can improve on our customers' experience. If you have any further queries with the system or require any assistance, please do not hesitate to contact us and one of our friendly team members will be able to assist you.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Power On My Roof!
I was looking for a trustworthy Solar company. Meeting with Matt at Sunbank affirmed that I had found the right Solar provider. The entire process went through faultlessly from start to finish. The installation team were very professional (so important). I can even check energy production on my phone App. Now I'm feeding excess green energy into the grid. Thank you Sunbank.
1 comment
Customer ServiceSunbank Solar
Hi Mohan, thank you for taking the time to share your feedback with us! We're glad that we could provide you with a great level of care and service with your recent installation. We're always open to ... Read more
hear any suggestions, so if you think of something that you would like to see us improve on, please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
- Verified customer
Solar Terrific!
Installation of the solar panels was simple and easy. Both the Office and installation team were great and helpful. Everything was completed in a timely manner.
1 comment
Customer ServiceSunbank Solar
Hi Gabby, thank you for taking the time to share a review with us. We're glad that we could provide a great experience for you with your recent solar panels installation. If there's anything that you ... Read more
would like to see us improve on in the future, please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
Brad MSouthwest, VIC
- 2 reviews
Smooth Process
Like many people looking for solar I started the daunting task of getting quotes followed up by hounding phone calls with what suppliers can offer me as extras that opposition companies can’t. My sales person Gary Lawson was the total opposite, he actually tried to sell me a cheaper option that was perfect for our home rather than over selling. I have had Gary as a contact all the way through keeping me updated. This installation was done within 6 weeks from booking due to the Christmas period. I have been kept in the loop the whole way through...Read more
which was a piece of mind, the install guys were amazing considering they were on the roof in 40 degree heat. The powercore safety inspection was done within three weeks and all the paperwork was sent through to me immediately. I can’t recommend this company enough and since had two friends get quotes that look like going down this path as well.1 comment
Customer ServiceSunbank Solar
Hi Brad, thank you so much for taking the time to share your experience with us. We're glad that we were able to provide you with such a high level of care throughout your installation and post-instal... Read more
lation. If you find something that you would like to see us improve on in the future, please do not hesitate to contact Gary or the team and we'd be glad to hear your suggestions.Similar opinion? Write a review on ieatwords.com.au!
Dean DeVilliersIllawarra, NSW
- Verified customer
I am impressed with my power savings!!
The panel installers arrived on time and on the date they had arranged with us prior to installation and the installation was really well done, and they took care not to damage any of my roof tiles which I am extremely happy about. I have not had any issues with Sunbank solar the system is working well and reducing my power bills, and it will pay for itself and more into the future, also my solar energy reports are sent ont ime every month to show how much power our household is generating and I send these onto our energy provider to keep them honest so to speak....
2 comments
Customer ServiceSunbank Solar
Hi Dean, thank you for taking the time to share your experience with us, we're glad that we were able to provide you with an excellent experience with your solar panel system installation. If there's ... Read more
anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.No problem nowadays it's not often that great service is given, so thanks to all involved..
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Review collected in partnership with Sunbank Solar
Mez_in_melbGreater Melbourne (Metropolitan), VIC
Still waiting
The purchase process was quick and efficient. However, I have had my son take the day off work waiting for the installation team to arrive. We were told they would arrive between 7.30am - 11am. It is now 1.25pm. I have left messages and so far had no response. They requested payment up front. I was a bit concerned... but now very concerned that they have a large portion of money with NO result. I will keep you all informed if anything changes! so far NOT happy!!
1 comment
Customer ServiceSunbank Solar
Hi Mez, thank you for taking the time to share your feedback with us. We apologise for the delay for your installation. If you could please reply to our private message with your relevant order detail... Read more
s, we can follow this up and provide you with an update ASAP.Similar opinion? Write a review on ieatwords.com.au!
Geoffrey MurphyKeysborough
- Verified customer
This is just what I wanted
The installation process was smooth and very well carried out by professional people.
We have had no issues at all.
1 comment
Customer ServiceSunbank Solar
Hi Geoffrey, thank you very much for your positive feedback, we're glad that we could provide a 5-star experience for your recent solar system installation with us. If there's anything that you would ... Read more
like to see us improve on in the future, please do not hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
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- Verified customer
Great Service & Follow up
Everyone who I dealt with during the install process was fantastic. Salesman, installers, inspector, follow up contacts.
The company spent a lot of time on following up and making sure I was comfortable with the analysis program.
1 comment
Customer ServiceSunbank Solar
Hi Tom, thank you for the positive feedback regarding your recent installation with us, we're glad that we could provide you with a 5-star experience. If there is anything that you would like to see u... Read more
s improve on in the future, please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
- Verified customer
Impressed
I was very impressed, with how easy it was to deal with Sunbank and to get the solar system installed. The installers were prompt, very professional and tidy.
Our Electricity Bill in 17/01/17 was $775.60 91 days
Our Electricity Bill in 13/01/18 was $885.71 89 days
My latest Bill 15/01/19 is $560.44 92 days this included 21 days on the solar system.
My next Bill will be in April, so that will tell the whole store with having the solar system for the full period,
1 comment
Customer ServiceSunbank Solar
Hi B B, thank you so much for your positive feedback regarding your recent installation with us. We're extremely happy to hear about the energy bill reductions you are seeing already! If there's anyth... Read more
ing that you would like to see us improve on in the future, please do not hesitate to contact us.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
- Verified customer
No problem
The team of guys that conducted the installation were on time, they communicated everything that was required and answered all questions. They installation was completed in a timely manner and they cleaned up and took all rubbish away. 2 roof tiles were broken, I did expect this could possibly happen and they replaced with spares i have. All round a good experience. Cheers.
1 comment
Customer ServiceSunbank Solar
Hi Ray, thank you for your positive feedback regarding your recent installation with us. We're very glad that we could provide you with a 5-star experience. If there's anything that you would like to ... Read more
see us improve on, please do not hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
- Verified customer
Job well done.
Polite friendly installation team. The only problem was the packaging was left for the household to dispose of. Overall very pleased with the work. Solar inspection done and the work has been praised as excellent.
1 comment
Customer ServiceSunbank Solar
Hi Wendy, thank you very much for your positive feedback. If there's anything that you would like to see us improve on, please do not hesitate to contact us and let us know.
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Review collected in partnership with Sunbank Solar
- Verified customer
5 Kw Solar install
It took a while from the very start of the process ie. Booking the installation to the completion. Other than this, every thing went smoothly. The install team did a great job and I was impressed with their safety standards wearing PPE when drilling and cutting. Their uniforms were the only down fall as they a bit raggedy. All the relevant paperwork for the gov rebate was sent in one email, which made it a breeze to upload to the web site.
All in all a good job.
1 comment
Customer ServiceSunbank Solar
Hi Mark, thank you very much for your feedback regarding your recent installation with us. We're sorry about the slight delay in the beginning as it was a very busy time for our installers, but glad t... Read more
hat they were able to provide you with a fantastic installation and post-installation experience. We're glad that our system for you claiming the Vic rebate is well-received and will pass that onto our team, if there's anything that you would like to see us improve on in the future, please do not hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
- Verified customer
Good decision
Very easy no problems.no issues with this company,very helpful and very polite and arrived on time could speak English cleaned up any mess
1 comment
Customer ServiceSunbank Solar
Hi Warren, thank you very much for your positive feedback, we're glad that we could give you an awesome experience with your recent solar installation. We're always looking for innovative ways to impr... Read more
ove, so if you would like to see us improve in any way, please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
Find out how Sunbank Solar compares to other Solar Retailers
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- Verified customer
perfect
the panel installation was done with efficiency and the boys were friendly and helpful. they completed the job in a much faster time than we anticipated. it was a nice experience to see.
1 comment
Customer ServiceSunbank Solar
Hi Pauline, thank you very much for your positive feedback, we're glad that we could provide you with a perfect solar installation experience! If there's anything that you would like to see us improve... Read more
on, please do not hesitate to contact us and pass this on.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
Pam RyanMelbourne
- Verified customer
Best decision ever
The installation and customer service was excellent very informative, techs were very friendly nothing was too
much trouble solar was the best decision we have ever made.
Very very happy
thankyou Sunbank Solar.
1 comment
Customer ServiceSunbank Solar
Hi Pam, thank you very much for your positive feedback, we're glad that we could provide you with an excellent experience. If there's anything that you would like to see us improve on in the future, p... Read more
lease do not hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
AlanSydney, NSW
- 3 reviews
- Verified customer
Panels & Battery
From start of process to finish, nil issues. System installed when required with minimum of fuss. Never felt pressured or hounded as is the experience when dealing with other companies in this field.
1 comment
Customer ServiceSunbank Solar
Hi Alan, thank you very much for taking the time to share your experience with us. We're very glad that we could provide you with a 5-star experience with the installation of your solar PV system and ... Read more
battery. If there's anything that you would like assistance with or are unsure about, please do not hesitate to contact our team on 1300 28 29 30.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
Richard Tomkinsmill park, victoria
- Verified customer
stop thinking about it, get it now.
sales staff very knowledgable, they were happy to answer all my questions. Installation technicians were so professional and you could see they had pride in their work. Completed job was faultless. Was easy dealing with Sunbank Solar, and from day of ordering my 4.4KW system to installation date, i was always informed of progress. First electricity bill after installation was a shock, couldn't believe on how much it had reduced, solar system will pay it self off in no time. Should've done it years ago.
1 comment
Customer ServiceSunbank Solar
Hi Richard, thank you very much for your extremely positive review, we're glad that our team were able to show you the pride all our teams take in ensuring customers' great experience with solar! We'r... Read more
e very happy to hear that you've begun to see your solar savings on your first energy bill following your installation. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact our team.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
Mark DavisCentral Highlands and Goldfields, VIC
- 3 reviews
- Verified customer
Friendly and Efficient
Was time to go ahead with Solar, and Sunbank made the right offer at the right time. Sales staff were focussed, friendly and efficient, and answered all the questions we had. Installation team were again focussed, friendly and efficient. Glad we went ahead, seeing some savings already, but summer should see us cutting the grid usage immensely.
1 comment
Customer ServiceSunbank Solar
Hi Mark, thank you very much for your glowing feedback. We're glad that we could provide you with an awesome experience with your solar installation! If there's anything that you would like to see us ... Read more
improve on in the future, please do not hesitate to contact us.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sunbank Solar
Questions & Answers
S L Rasked
I received a letter today re the battery program. How many of the 1,000 battery offers are still available and what is the exact discount. If I receive an unsolicited offer, I want details
4 answers
Please contact Sunbank Solar directly at the number listed in the letter you received.
As I said, no thanks without any details.
Customer S.Sunbank Solar
Hi SLR, thank you for your question. The cost and discount for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.
RhysMasked
Hi guys, I just received a letter in the mail regarding solar batteries. I already have a 6.6kw solar system on the roof but I am keen on the idea of a battery as well.
I have a few questions though.
What size is the battery that you are offering?
Is it an upfront payment or is it available through financing?
What is the price and expected payback period?
1 answer
Customer S.Sunbank Solar
Hi Rhys, thank you for your question. The cost and size for an installation will vary depending on your individual installation, as not all solar systems are the same. We'd be happy to give you a quick quote, we've just sent you a private message, so at your earliest convenience, we'd love to hear back from you.
Patricia Lauderasked
Hi There, are your solar panels made in China or Germany ??
1 answer
Customer ServiceSunbank Solar
Hi Patricia, thank you for your question. We supply and install various brands of Tier 1 solar panels, it would depend on what brand you were after. You can find out more about the various solar panels we install here - https://mysunbank.com.au/pv-solar/string-pv/.
If you would like to have a discussion about the location of manufacture for any products we supply and install, please do not hesitate to contact us on 1300 28 29 30, or email us on hello(at)mysunbank.com.au.
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Customer ServiceSunbank Solar
Hi Laurie, thank you very much for your positive feedback, we're very glad that you are pleased with the service that you have received from Andrew, Donna, Installation Team and our support staff at o... Read more
ur Head Office. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact our team on 1300 28 29 30 to follow up.