Sunbeam Cafe Series KE9600 (page 2 of 3)

Were happy enough with our expensive Sunbeam kettle (swapped & paid extra $$ at The Good Guys after we returned our Russell Hobbs kettle with a faulty lid).
Apart from the buttons losing their captions (rubbed off most used buttons) it did the job until it started to leak. The leak was very slight at first - almost like condensation & occurred whilst still under warranty. Then more puddles would appear as we accused each other of sloppily filling the kettle!
Only realised where it was coming from when started to leak profusely. By then it w...

My kettle lasted a little longer (2.5 years) the lid malfunctioned after 2 years and now the water gauge is split and leaking water. I've followed the care and cleaning instructions. Disappointed with the product and I thought it would last longer. I purchased the kettle thinking it would last longer than the cheap ones.

I bought this to replace a top of the line Breville that had stopped working after 3 years which I thought was disappointing. It seemed to be a good replacement at first as I loved how quiet it was and liked the temperature display (helps with timing the warming of the pot!). But come on, 15 months usage and the lid mechanism fails and the handle starts coming away! A $50 kettle maybe but not a $100+!

Was a very expensive and very nice kettle for 18 months before the lid opening mechanism broke. Sadly now fit for the bin. Expected more from what was sold as a premium product. $110 for 18 months of use is not great value in my book. Won't be buying a sunbeam kettle again.

What a disgrace. Just over a year old. Lid won't open, leaking, and this morning my sons hand got scalded picking it up by the handle. The handle had heated up to burning point. I have contacted Sunbeam. Obviously a real problem and should have been recalled. SO DANGEROUS. I got asked about descaling etc...as if somehow i held some responsibility for their crap product!

Have only had this for just over 12 months and the lid will not stay shut. Overall the kettle has been great until now, will try calling Sunbeam and see if they will replace. Given the cost of the item I would have thought it would last a lot longer than it has.

I really want to write a great review for this kettle. As a kettle it's been great, fantastic controls, durable stainless steel inside and out and a decent capacity. Unfortunately when you pay good $140 for a kettle I would expect to get 5 years from it - I've had many $50 kettles last this long.

The kettle finally failed when the lid stopped opening - which made it very difficult to fill. I have to pay credit to Sunbeam who I called initially hoping that they would have a quick fix to perform myself. They had no easy solution, but offer...

I purchased this kettle 9 months ago.. It has started leaking quite bad through the plastic window.. And when I say leaking I mean leaking really bad - it's quite dangerous! I have purchased 2 sunbeam products this past year and I have been very unhappy with both of these. I wish I had read the reviews prior to spending $139!!

Was given this kettle for Christmas 2 years ago & lid is sticking down. Need to lever it open with a spoon every time. Also the lid does not shut sometimes due to the shutting mechanism jamming. Bought one for my daughter & I've noticed it appears to be heading in the same direction. Otherwise a great kettle

Just out of warranty and started to leak around level indicator on one side. Water everywhere over cupboards . Now reduced to 1/4 filling which appears to fix the leaking !! Bought this model thinking at the price that it would last longer than my earlier sunbeam which had less bells and whistles..which obviously was a mistake! Now off to another brand.

Mine started to leak out of the side soon after the 12 month warranty expired too! Can't believe I spent over $100 on what I thought would be a good long-lasting kettle and a $20 one would have lasted for longer. No help from Sunbeam when I rang up either. Poor form Sunbeam.

Same as many others, mine started leaking very slowly, for about 2 months, I put it down to careless filling up or steam. Then over the last 2 weeks I have woken up to find the element filled with water. Today I started to fill it up and the water poured out of the glass indicator area. on both sides of the kettle. There is no crack. Wow, what a waste of money as it's only 15 months old.

I was really impressed with this jug at first until my daughter in law had found her's leaking. Then within 2 months, mine started leaking similarly.
All the electric base and the cupboard top covered in water overnight and a potentially hazardous situation next morning.
Even though this appliance is stylish and functional, it's very disappointing consider the cost of purchase.
The element comes with a 2 year guarantee, but there is only a 12 month replacement guarantee, so it gets through the warranty period OK, then leaks.

I thought this was a great kettle until it started to leak water on to the electrics. This happened 15 months after purchase. The glass on both sides of the kettle seems to have cracked and by reading most of the other reviews this is a very common problem. This is not a cheap kettle to break after such a short period of time plus water leaking onto the electrics is an extreme hazard. Do not buy!!!!

We first brought this Kettle in January of 2013 and a day before the warranty was due to end, it decided just not turn on, went back to Myers who replaced it, without a problem everything was going fine until last night when my husband found water everywhere, I called sunbeam this morning after reading others have had the same problem, as this appears to be a fault, I would have got a better reply from my youngest grandchild….. So i called the ACCC and told them they told me to call Myer, I don't feel it should be Myer who need to deal with th...

We need to use a screwdriver to lever open the lid of our KE9600 Sunbeam kettle to fill it. It is very inconvenient and unacceptable given the "quality" brand and price paid. The good news is I have two days left with the 12 month warranty and will be on Harvey Normans doorstep tomorrow for a refund.

We purchased this kettle and paid around $99 as we were impressed by the features and the looks. it started leaking in around 10 months time however I realised it later as it was just a minor drip and thought the water was due to the steam accumalation. when I realised that it was genuinely leaking it was out of warranty hence could not get a replacement. What a waste of money.

I bought this kettle in 8/09/2014 at Myer. Expensive for a kettle but lured by this promise - KE9600 Cafe Series® Variable Temperature Kettle. Yesterday, 16/02/15 5 months after its warranty expired, it was profusely leaking. I couldn't see visible crack but water just flooded the base coming out from the glass window. Judging by the comments of people here, we all have about similar experiences and timeframe when this kettle showed its demise. I would like all of us affected by this problem to organize ourselves and get a replacement or m...

We purchased this sunbeam kettle 6 months ago from myer and was quite expensive for a kettle but we liked the concept of controlling the temperature and it's design. Not long after purchase I noticed water leaking to its base and often disregarded this until it stared to have water underneath and I got zapped when using kettle. This is the most dangerous kettle I have ever owned and very disappointed in Sunbeam as I have finally googled that others have had the same issue. please don't buy this product it should be recalled. I have contacted s...

Absolutely loved the kettle until I noticed a crack on the clear panel (looks like its from the middle, as I cannot feel any crack on the outside or inside the kettle when I put my finger through). 2 weeks after noticing the crack, it is now leaking water. Is this a common problem? Seems like the last 2 reviews has the same problem Recall??

I loved this kettle when I first purchased it due to the variable temperature function.

However at 15months the kettle leaks like a sieve, to the point of the electronics on the base flickering when I discovered it this morning, so enough to have gone into the base of the unit and enough to give me a mild zap when I touched it. UNSAFE, UNRELIABLE.

The warranty from Sunbeam may only stipulate 12 months but under consumer law I would say we would still have recall. It is unfit for use just over a year after being purchased which is ou...

This little kettle I really liked....very happy with design...didn't find it too noisy compared to some other brand kettles...one day I awoke to find my bench totally covered in water...checked kettle and noticed leaks from both sides of the clear glass panels of each side...was so disappointed...and just happened to have been out of warranty...Trying other brand at the moment...not sure I will buy another sunbeam again...

Heavy, but pretty good - until it broke just after the warranty expired :(
I would have expected a kettle that costs twice or triple that of cheaper brands to last at least 2 years, not one.

Bought this kettle in July 2014. It is quieter than any other kettle I have had. Loved the variable temperature function, which is great for tea drinkers because setting it to the right temperature for certain teas ensures you don't burn your tea. I had previously recommended this kettle, but three years later a leak has formed under the water level window, so it seems the seal around that area requires a bit more quality control.

After years of supporting Sunbeam café series products and recommending them to family and friends based on quality and good design, I am very disappointed with this kettle. Just out of warranty and leaking like a sieve. After reading all the similar reviews, it is safe to say it is a design fault. Coming from a electrical design background I would go as far as to say it's a deliberate design fault! While all the café series products I own have good to great reviews, it does raise the question why the product that is used all day, everyday (ket...