We need to use a screwdriver to lever open the lid of our KE9600 Sunbeam kettle to fill it. It is very inconvenient and unacceptable given the "quality" brand and price paid. The good news is I have two days left with the 12 month warranty and will be on Harvey Normans doorstep tomorrow for a refund.

We purchased this kettle and paid around $99 as we were impressed by the features and the looks. it started leaking in around 10 months time however I realised it later as it was just a minor drip and thought the water was due to the steam accumalation. when I realised that it was genuinely leaking it was out of warranty hence could not get a replacement. What a waste of money.

Absolutely loved the kettle until I noticed a crack on the clear panel (looks like its from the middle, as I cannot feel any crack on the outside or inside the kettle when I put my finger through). 2 weeks after noticing the crack, it is now leaking water. Is this a common problem? Seems like the last 2 reviews has the same problem Recall??

This little kettle I really liked....very happy with design...didn't find it too noisy compared to some other brand kettles...one day I awoke to find my bench totally covered in water...checked kettle and noticed leaks from both sides of the clear glass panels of each side...was so disappointed...and just happened to have been out of warranty...Trying other brand at the moment...not sure I will buy another sunbeam again...

Heavy, but pretty good - until it broke just after the warranty expired :(
I would have expected a kettle that costs twice or triple that of cheaper brands to last at least 2 years, not one.

Bought this kettle in July 2014. It is quieter than any other kettle I have had. Loved the variable temperature function, which is great for tea drinkers because setting it to the right temperature for certain teas ensures you don't burn your tea. I had previously recommended this kettle, but three years later a leak has formed under the water level window, so it seems the seal around that area requires a bit more quality control.

After 1 year our kettle started leaking from the glassed area. Mixing puddles of water and electricity isn't good. Very disappointed with the kettle and it certainly isn't quiet either. Won't buy another sunbeam product again

As with other reviews this kettle was great to start with then little bits of water started remaining on the stand aND within days water everywhere! Very dangerous. Had the kettle 17 months and had expected it to last longer. My job today is to go and buy a new kettle but not this one again and yes it is quite noisy too.

We were happy with the kettle until it started leaking like reported in other reviews. Sometimes the whole bench is covered in water - dangerous considering water & high voltage so need to buy another one and not a Sunbeam brand as this totally put me off.

After extensive research we opted for the cafe series KE9600 because of it's statement about quiet boil technology and the quietest on the market. This was confirmed from sunbeams own website

Even the marketing material in store stated this fact. On first boil I was disappointed to find out this as loud if not louder than our previous kettle.... False advertising, thank you very much Sunbeam, I could of spent the money on another brand

I bought this yesterday. I did a lot of research and chose this one after many positive comments. I also have other cafe series products and love them! Looks great. Countdown feature is brilliant and feels sturdy.

One of the biggest selling points for me was it apparently being very quiet as our kitchen is where people gather and sit. On the shelf it had a sign saying it won an award for being so quiet. Well... I can hear this in the bedroom!! I can't be in the kitchen when it is boiling and this is only after one day!!

Anyone else have this problem? Do I call Sunbeam or take it back to David Jones? I'm quite upset and I took 5 days without a kettle, only to choose a favourite brand and then to only be very disappointed.

Very disappointed! This is my 2nd Sunbeam Kettle and they have both only latest 15 months each before leaking, they started leaking a little at 13 months by the 15 months the water was all over the bench instead of the kettle! I have always bought Sunbeam and have no problems with my toasters but these KETTLES are not good!!!!!!!!
The look
Started leaking slowly than 2 months later could not use it at all!

Purchased this kettle as it looked great, had some good functions and seemed like the quality was there.
However, after 13 months of use it started to leek with pools of water forming on the bench. Rang Sunbeam to
ask why this is doing this after 13 months, I was advised the kettle shouldn't be doing this. When asked what the life of the kettle should be I was advised she could not comment. When I pressed further for an answer it was anywhere from 12-18-24 months. So, realistically if it does not function properly after 12 months this is normal.
Better kettles on the market for less money.
Nothing now as it only lasted 12 months - not recommended
Leeked and is too dangerous to use

Gave it two stars only because it looks good and has lasted a year. The glass indicator has cracked on the inside and don't know how this happened with general use and now the kettle leaks through base. Also quite noisy. Lasted a year without problem but now I will not buy another.