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119 questions from our users
Roaranasked
Has anyone else had any problems with the steam wand. We've had our machine for a week and the wand doesn't work very well. The pump often will not start when the dial is turned to the steam setting. We tend to spend several minutes turning the dial back and forth before it will work. Have checked the obvious problems water level blockages etc. any ideas?
1 answer
Yes, me too. I've had the machine for about six months and it's always been slow to heat the steam (having repeatedly to turn it to steam to get it to start steaming). For a while we were using the hot water function to force it - flick it to hot water for a few seconds and then back to steam and it would then steam. You could try that. But now this doesn't seem to work either. When we can get the steam function to occasionally work, it often just stops halfway through the heating process i.e. it starts flashing but then stops. Unfortunately, we live overseas (having brought the coffee machine with us from Australia because I loved my previous sunbeam coffee machine so much) so it's difficult for us to get a replacement. Very frustrating we can't use the steam.
Khushi kaurasked
Hi, I just purchased sunbeam EM4300, and while steaming the milk machine is making pulsing sound, which is very loud, and this sound is coming continuously until I finish steaming the milk. Is this normal process or is there any fault in the machine???
1 answer
Yes the sound is normal for this unit. The noise is the pump cycling water to be steamed. Mine will continue to do it after steam has been used, I presume to preheat the water ready for additional cups. I have steamed 4x mugs of milk back-to-back for hot chocolates without loss of steam. But yes, bit noisy.
KATIEasked
Hey guys! I’m a currently learning to make coffee at work and wanted a machine to practice my latte art with at home. Im obviously no expert on coffee machines so this ones seems pretty basic and hopefully easy to use. I’m just wondering about the coffee grinder? Is it necessary to buy one so that you can adjust the grind rather than using grinded coffee as the man does in the video? He says if the shots not running properly you’ll need to make some adjustments but I’m not clear on how you’d do that if your using grinded coffee, would it be necessary with grinded coffee or would I need to buy a grinder seperate?
Thanks! :)
2 answers
Im having good results just using grinds from the packet (don't shout me down coffee aficionados) I've used the Mountain Blue Blend and Robert Timms Mocha Kenya Style.
I don't want anymore gadgets cluttering the benchtop.
Well, I got a Breville Smart Grinder Pro (at the moment it is $199 @ Myer - I got it for less...) as I read somewhere that the cheaper grinders that aren't conical burrs can give the coffee a burnt taste. I only drink espresso shots, so the flavour is not disguised with milk. It is a thin machine and hardly takes up any bench space. You don't need one, but this little barista machine makes awesome coffee, so why not try out a selection of fresh beans & flavours as well as supporting your local coffee roasters?
Sunbeam make a similar grinder to mine EM0700 Cafe Series Precision Conical Burr Grinder. Worth the investment!
Tammy Sasked
I just pick up a machine from target and when I got home realised there was no instructions booklet so I’m wanting to now was it suppose to come with one? thank you Tammy
1 answer
Oh dear; yes it definitely comes with a booklet. Here is a youtube quick look at it: https://www.youtube.com/watch?v=uwr1ZC-SkwY, and here is the PDF manual: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM4300%20Instruction%20Booklet.pdf Have fun making it and enjoy your coffee :) :)
Anne Basked
What is retail price?
No answers
MochaPleaseasked
Does anyone know why, after steaming milk and returning the dial to the centre position, the machine makes a pulsing sound and the steam light flashes for a few seconds? Is it purging/self cleaning? The manual doesn’t seem to say.
2 answers
It needs to return the boiler temperature to the correct one for making coffee, to avoid producing burnt coffee.
Thanks Rex, I think I follow - so the the pulsing and the light flashing and steam coming from the machine is a function of it cooling down from the steaming, ready to brew another espresso? And therefore a normal function of the machine / not something I’m doing wrong? I previously had the EM4280 which never did anything similar but having said that, it didn’t like being switched from steamer back to espresso to make multiple coffees one after another either!
Amanda Yasked
I have recently bought this machine and love it so far, however I think the coffee I bought from my local cafe is ground too fine as the pour is very ‘drippy’. How do I know what to ask for when they are grinding the beans?
2 answers
Hi Amanda, if by drippy you mean the pour is very slow, I think you're right about needing a coarser grind. Try telling the coffee seller what kind of machine you have and ask their advice. Cheers, Rex
Another way to solve the problem would be to buy single wall filter baskets as this machine is supplied with dual wall filter baskets which create extra back pressure that you don’t need as you are using the correct grind. (details on the basket are found on page 11 of the user guide)
https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM4300_3245_A_IB_Web.pdf
Or you could be tamping to hard or filling the baskets with too much coffee grinds.
Karen Basked
Hi Does anyone have an issue when making two coffees that the group handle isn’t distributing equally. The right side gets more than the left. Happens with water or coffee. Something wrong with our machine.?
2 answers
I have found this issue on a number of coffee machines . If issue considerable, could be machine is not level.
It could be the way you are tamping the coffee down, the water will run in the path of lease resistance so a even tamp would help. Also if it is the machine on the side with less coffee dripping through maybe make it so the water will run to that side with the tamping.
I don't know if i have helped good luck.
Lauren Gasked
Just bought this machine at the start of the week. I find the two shot setting pours a very large volume (way more than 60ml). Should I be resetting the pour time myself or is there something else l might be doing wrong? Thanks!
2 answers
Hi page 16 of the manual relates to changing this.
Basically hold the power button for 4 seconds. The buttons should flash. With coffee in the handle run the shot and then push the button to stop. It should remember how much water you programmed". Ideally 25-30ml for single. 45-50 for double. I wouldn't use the single shot if I was you.
Thanks Andrew, I will give that a go!
Lucaasked
Does this machine have a cleaning cycle where you insert a cleaning tablet in the group head?
1 answer
No. According to the user guide, you have to descale by putting descaler into the water tank and running it through the machine.
Lpillasked
I have purchased a mini barista but when I attach the group handle I can't turn it all the way to the front. Is this normal? Thnx
6 answers
I wouldn't think so! Mine is tight but it does turn all the way to the front. Maybe try fitting the group handle without the basket in it to see if it turns all the way then so you can check that it's not a fault.
Only used Barista for 1 day due to leaking water reservoir but handle turned to centre position.
Needed a bit of force though. May have got easier with use.
Too much coffee in the basket means the handle cannot be turned fully into position. Try a little less coffee in the basket and voila!
Birdieasked
How fine (or coarse) should the coffee grind be for use with the Mini Barista EM 4300? A picture please.
3 answers
As will all espresso machines you should use a fine grind so the maximum oils are extracted when drawing a shot of coffee. I have my grinder set to the finest setting and it seems to work fine.
My grinder has no adjustment other than the time you grind for. I heard that coffee should not be too fine, so I run it until the coffee is ground and then stop, that takes about 4 or 5 seconds and it is a soft silky powder but with a very few larger chunks left.
The dual wall filter baskets that come with the EM 4300 are designed for the courseness of pre-ground coffee, so a good starting point would be to look at the grind size of store bought pre-ground coffee like Lavazza Caffe Espresso.
If you want to do very fine grinds to extract maximum oils you would benefit from the Single Wall Filter baskets which do not come standard with the machine, but are available to purchase from Sunbeam. Pre-ground bagged grinds are too coarse for these single walled filter baskets.
Sharonasked
Hi, I was wondering if you can heat up the milk at the same time the coffee is dispensing? I was looking at getting the duo temp pro but you have to wait till it stops brewing first.
1 answer
No you can't, the two selections are mutually exclusive. But it does go from one mode to the other pretty quickly.
Doolsasked
My choice of coffee is Latte double strength in a mug. Is this machine capable of making 2 mugs at the same time with the desired outcome of a true taste of a latte ? Need to know before I purchase. Can anyone give me some advice please? Vicki.
1 answer
There is enough room to fit two mugs under the group handle side by side.
You can program the volume of shots you dersire if you are not happy with the two cup default, refer to Page 16-17 of the user guide, URL: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM4300%20Instruction%20Booklet.pdf.
You might struggle to get enough milk for your two mug Lattes, as the milk jug is 350mL. I use a bigger milk jug that I already had in the kitchen when I want to make lots of milk.
I find the taste is really good.
Hammyasked
Hello, I have just purchased this machine and note it has cord storage in the back, but cannot seem to find instructions on how to get the cord in there?
JParkerasked
Can this machine be used to make hot chocolates & cups of tea if you do not attatch the coffee wand (not sure what it's called)? Just asking as for $269 i'd like to be able to replace my kettle entirely!
Thanks.
1 answer
Hi Jparker,
According to the user manual, it will produce 200mL of boiling water then automatically stops. Not sure if that's enough water for you but I guess you could do it twice?
Adelaidevinnyasked
Can this machine do a long black ie. 100 to 150 ml or so. If so, how. Thanks, Peter
1 answer
Hi Peter, we don't do LBs, but according to the Instruction Manual you can do LBs by adding shots of hot water through the steamer wand, 200mL at a time. refer to Page 3 of the manual, here is a URL hopefully it gets through cheers https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM4300%20Instruction%20Booklet.pdf
Tdogasked
Very low extraction time and weak coffee with aldi pre-ground beans - any idea why?
2 answers
Hi Tdog, I am still no guru but I would guess the short time is to prevent burning of the coffee? The coffee is definitely "spent" after the programmed time, believe me. Cheers
Sounds like the grind is too coarse for the machine. Try tamping down harder. You can also try running a longer shot (volume is programmable on this machine)
MoTownasked
Anyone find it very difficult to lock the group handle into the group head? Regardless of whether the 1 cup or 2 cup filter basket is attached to the group handle? I find I have to apply a lot of downward and opposing force on the side of the machine when locking the handle into place otherwise the entire machine moves off the counter top. And yes I am inserting the handle correctly. Just wondering if this is normal behaviour?
4 answers
If it is not going in, try cleaning the insert slot, making sure you are not adding too much coffee and that when you press down to compact; the top of the presser before it goes into the curve is in line with the top of the rim of the coffee filter basket
Hi Motown, from my massive one week of experience, I have found that it is much easier to fit if you reduce the amount of coffee ever so slightly. Hope this helps. Cheers
Just used ours for the first time tonight and also having the same issue regardless of if there is coffee in there or not. Any other suggestions?
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