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115 questions from our users
Raoul P.asked
My Sunbeam EM4300 mini barista fills the drip tray with hot water when in standby mode. We had it switched off at the wall socket for a week. When switching on at the wall, without touching the Sunbeam power button, hot water starts filling the tray. Any ideas before I take it back to the shop?
1 answer
Customer C.Sunbeam
Hi Raol P.
Sorry to hear of your experience with your EM4300. Please return this to the store of purchase along with your receipt.
Monica B.asked
hi i bought this machine approx 8 months maybe more will check my myers statement, i love it used everyday and now it has stopped working tried all the usual extra cleaning and nothing works .
thanks monica balzan
1 answer
Customer C.Sunbeam
Hi Monica B,
Thank you for contacting Sunbeam. If you are unable to locate your purchase receipt. please call us on 1300 881 861 when with your EM4300. We would love to assist you further.
JulieCasked
Day one and four attempts and the machine is leaking a lot of water. Reading other comments this seems to be a common issue.
Regardless of the ability to return and have replaced this is such an inconvenience to try and pack back up and return to a store where we got the last one.
1 answer
Customer C.Sunbeam
Hi Julie C.
Thank you for you feed back. If the leaking is from inner/under the machine it will definitely need to be returned to the store of purchase as this coffee machine comes with a replacement only warranty.
Leila K.asked
My machine won't automatically turn off after it has dispensed coffee. Can any one suggest why that could be?
1 answer
Customer C.Sunbeam
Hi Leila K.
Sorry to hear of this. The EM4300 is sold with a replacement warranty only. If you have kept your purchase receipt and the date of purchase was with in the last 12 months please return the EM4300 to the store. If the date of purchase is just out of the 12 months please call Sunbeam on 1300 881 861.
mildridasked
I have a mini barista that is about 6 months old, ever since the first few cups of coffee I've had problems wth the steamer heating and the steam either doesn't come out or only for a few seconds before it fizzles out. can anyone give any ideas of what is wrong or it is a warranty issue.
No answers
Denis J.asked
Recently purchased the Sunbeam barista EM4300 which came with the 2 cup filter basket attached to the handle.
How do I remove this basket for cleaning or to insert the 1 cup basket.
It is very tight and I do not want to damage any of the components.
Thank you.
Denis.
1 answer
Customer C.Sunbeam
Hi Denis J, these do tend to be tight at first. Maybe try soaking a little with soapy liquid to see if this loosens it...
Fotini M.asked
Why after less than a year my machine is leaking on the bench from the base. Really annoying and now it has less pressure and water is also leaking from the top. The water leaking out is cold.
2 answers
Customer C.Sunbeam
Hi Fotini M,
Please return this to your store of purchase as your machine should not be doing this and it is under warranty so you can get a replacement machine.
I am having the same issue 7 months after purchase leaking cold water from underneath unit. Struggling to find the recept at this point... I need my morning coffees
Robyn S.asked
Attempted descaling following instruction for my mini barista. The steps did not all work so tried again and it still did not do as stated in manual so turned it to group head clean and water did not stop after 2 minutes. stopped cycle and purged however now water won't stop flowing through group head when making 1 cup of coffee. Help Please
2 answers
Customer C.Sunbeam
Hi Robyn S, best thing to do is give our team a call on 1300 881 861 so they can troubleshoot with you on this.
I have the same problem. Why can't the troubleshooting guys give advice online ? I was hoping to google some actual advice like what button to press
Nicole R.asked
Hello my mini barista has stopped working. The lights are on but nothing happens when I turn the dial to make a coffee. Is the motor kaput? I dont have the receipt as it was gift. I am not sure if I've had it for 12 months. I need my coffee. Nic
2 answers
Call Sunbeam they are very good with service
Customer C.Sunbeam
Hi Nicole,
Thank you for your query. If you have retained your proof of purchase, and it was purchased in the last 12 months- this model is still under warranty. Please return this to the place of purchase for a replacement. If not - please contact us on 1300 881 861 and we can assist you further.
羽琋 王.asked
I bought this machine a year ago, it works perfectly till recently, it comes out extra water makes espresso watery... Is there anyway I can justify by myself or needs to replace parts?
2 answers
Call Sunbeam they are very understanding
Customer C.Sunbeam
Hi,
Thanks for your question and thank you to Gene R. Please do call us on 1300 881 861 as we would love to assist you further.
Amandaasked
Purchased the Sunbeam Mini Barista 4300 Machine in December.
No problems noticed in the past, however recently when I turn the dial to 2 cups the steam light turns on and does not produce any water for the coffee grind.
1 answer
Customer C.Sunbeam
Hi Amanda,
Thank you for you feedback. If you have your purchase receipt, please return to the store of purchase for a replacement.
ChristineRasked
My water pump is slacking off. Could this be a blockage or is the pump kaput? It’s worked a hard life so far but was hoping to at least get a year out of such an expensive appliance!
2 answers
Just go straight to sunbeam and get a replacement call, they are really helpful
Customer C.Sunbeam
Yes, please call our team on 1300 881 861 so they can assist you with this...
JTOWNE7asked
I like this machine and makes a great coffee but the group handle/portafilter having two spouts is frustrating.
When making a 1 cup espresso (in an espresso cup) it spills over the sides with two spouts and thus I have to use a bigger cup when an espresso would do.
Is it possible to swap a group handle for one with only one spout?
Also, if two spouts is all you have can one side be blocked some how?
How do i remove the plastic to clean underneath properly? I clean before and after use but wish to be more thorough every once and awhile.
Thanks.
3 answers
I agree, a single spout would be more intelligent for an espresso size cup. It would mean an additional handle. I only clean the inside of the group handle, not the handle itself.
Customer C.Sunbeam
Hi JTOWNE7,
Thanks for the feedback, it is something we will pass on. I myself often use a bigger cup and then just transfer. The plastic really should only need to be rinsed under the sink to keep it clean.
Absolutely agree. I have the barista max and it is very disappointing not to have the possibility to buy a single shot portafilter. Or one with the design of the em7000
Denise Nasked
Hello, when I turn the steam wand on by turning the knob it appears to be clicking over but no steam is coming out?
Maddieasked
Hi there, i purchased this machine just approx. 6 months ago (and i've absolutely loved it!). I clean both the wand, group handle and head after every use.
Just within the last week or so the flavour coming through is very gross and doesn't taste like coffee at all.
Could you advise any other way to have a good clean of the machine - maybe even the pipes inside?
3 answers
There are some products which clean the inside and the pipes to remove calcaire/ lime scale buildup, but that should not change the taste of the coffee. You also have to pass steam through the steam wand each time you use it to heat the milk, otherwise the milk stays in the end of the wand and can go off. Pass the steam through for a couple of seconds into a cloth or sponge and then wipe the outside of the wand to keep it absolutely clean.
thanks Wayne, but yes i do also pass water through the steam wand before using it every time.
(i usually just drink black coffee anyway)
Customer C.Sunbeam
Hi Maddie. You can purchase both cleaning tablets and descaling tablets from Sunbeam online or one of our affiliated agents. If there is a 'gross' taste, it would suggest that it is an external factor, such as cleaning products you may be using. The other factor to consider is if you have changed the brand of beans you are using?
Mattasked
I purchased sunbeam mini barista at Christmas
It has stated pouring water through the steam wand whenever the dual is turn to the one or two cup setting.
Water still coming through group head but also the steam wand
1 answer
Customer C.Sunbeam
Hi Matt. Thanks for your feedback. It seems that there may be an issue with the PCB. Please return to the store of purchase with your receipt. If you don't have a receipt, please ring our customer care team on 1300 881 861.
Wayneasked
I bought the Sunbeam Mini Barista coffee machine a couple of months ago. It works well, but the cover for the water reservoir does not fit correctly, because of the handle which is used to lift the container for refill. Is it possible to have a cover that does fit the reservoir?
2 answers
Customer C.Sunbeam
Hi Wayne. We have never encountered this issue before! But we are more than happy to assist you! Please contact our customer care team on 1300 881 861 and they can further assist you.
I went to a retailer and saw the same machine and noted how the lid clips onto the handle. I have done that now, so all is good.
danasked
Hi, i just got a new machine because my first one broke and now I'm having an issue with the new one, when the dial is either on one or two cups the water is coming out of the steam one instead of the group head, any help please?
1 answer
Customer C.Sunbeam
Hi Dan. That definitely shouldn't be happening. please call us on 1300 881 861 and we can further assist you.
Bryan Rasked
I have a Mini Barista coffee machine (bought new early 2018). Was working perfectly until yesterday. Now when I infuse the coffee grounds - either using the one or two cup option - the pump does not switch off so I now have to manually time and turn off. I have tried resetting the time as per the user manual but this has made no difference. Any idea's on how to sort this out? The machine has been fastidiously maintained since new.
3 answers
Hi Bryan, I bought mine last year, and a part from being dissatisfied for recent coffees (probably related the grind) I’m not sure how to fix technical issues. But, you if you still have the garantuee and original receipt, maybe is a good idea to use it? Have a good day
Thanks Manuela. I have since spoken to Clare at Sunbeam Customer Service (very helpful lady - Sunbeam always provide excellent after sales service in my experience) and she has said it will be related to the internal electronics and just to take it back to the store I bought it from and they will provide me with a new machine immediately.
Customer C.Sunbeam
Hi Bryan R,
Hope you have taken your machine back and making coffee again...
dinoasked
how did christian review the sunbeam 4300 in october when he didn't have until november. sounds like a shonky review to me
No answers
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