Have been a loyal customer for 13 years, have all my cars, loans, banking, home and business insurance with them. In the last 13 years have claimed about 6 times. Each claim getting more difficult. Last straw, I had a specified item insured under my contents insurance for the past 5 years, it gets stolen out of a vehicle on my property. I have to use the APP to make the claim as holding on the phone for over 30 minutes really got to me. They emailed that my claim needed a quote and pictures. I sent them through. 3 weeks later still did not hear...Read more

My house flooded overnight when the washer drain pipe split

i phoned them at 8 am straight away to tell them what had happened and to see if they could send someone to assess the damage
It is now 6pm and still nobody has been out to assess the damage
i am sitting surrounded by soaking carpet
they say the jobs have been cancelled 3 times, admittedly by them

they where however officiant at one thing

taking the $600 excess from my bank account ...Read more

I have been insured with Suncorp Approx 10 years & never once made a claim. When my house was broken into & had major damage & theft my self, my family & neighbours were treated like we were the criminals that did this. We were all interrogated for at least an hour. Not only that they turned up to the interrogation up to 3hrs before the agreed time & demanded to do it then. They were nasty & rude to us in their approach.
Despite one of the criminals who actually did it being caught & charged prior to the interrogation & witnesses to the break ...Read more

i had my home insured with suncorp for 10 years, had a storm in february 2018 a brick pillow got damaged and and it stead of fixing it, they sent a engineer, who just happens to look at all their claims ., wrote a 4 page report saying it has had deterioration over years that's why it fell in the storm and did not have it fixed, but years before that one of my drives back into a fence in a truck, and took a chip out of a brick, and it was insured with suncorp, they had a report the report said the fence had deterioration over ...Read more

I tried to lodge a claim fir accidental damage to a TV that was destroyed by removalists.
The claims lady asked if it happened at the new or old address? Answering honestly I stated I had no idea just the screen was broken.
It’s covered by accidental damage under the policy. But it sounds like it happened during transit so it’s not covered.
How can she determine it happened whilst wrapped in blankets or before they put it in the truck without blankets?
Claim denied.....
They carried 3 TV’s only one was broken luckily the cheapest one..
S...Read more

Was insured with Vero, (the trading name under Suncorp) in excess of four years. Had never claimed previously.
Suncorp has not settled the cost of the major damage to my home. The burst pipe event occurred January 2017.
Suncorp refuses to fairly assess the significant damage to my home.
The ombudsman was not a service to trust to assist. The insurer has breached the code of practice by not demonstrating utmost faith in assessing and processing my claim. There is no recourse to the consumer when the regulator,
FOS did not follow a trans...Read more

I'm a little torn as to value for money. I find that the policy is expensive but Suncorp are good payers. I had one major claim where lightning hit my house and they were excellent. It was a time when there were thousands of claims and they got assessors from other states to ensure all claims were met, They were a little bit slow but under the circumstances performed brilliantly. On another claim where there was a kitchen fire and the oven and cooktop needed replacing it was paid promptly. There customers service is very good, they are helpful ...Read more

I have a Home and Contents Insurance policy with Suncorp which I am happy with, however extremely unhappy with there pay by the month fee. They devide policy into 12 equal payments then add a 20% loading to the monthly fee. So my $1500 policy cost me an extra $150 per year however a $500 policy would only cost an extra $50. There is no more work by Suncorp to process a $1500 policy than a $500 policy. Price gouging at its very worse. Disgraceful behaviour by a company who suppose to look after its customers.

June 14th 2018 Update: Pay b...Read more

I've been banking with suncorp all my life, and insuring my house and cars with suncorp for many years. This year I was surprised at the increase in my premium so rang to enquire. I was told that the increase was mostly due to an increase in the fee for paying monthly rather than up front - an increase from 15% to 20%. For me this fee equated to a whopping $600.

I asked suncorp how this fee is calculated, and how customers would know about this enormous fee for paying monthly. I also asked how customers were advised about the recent increas...Read more

Suncorp promptly rejected my claim for damage to my home caused by "unreasonable flow of water" from bursting/leaking water pipes in the neighbouring property - a defined event under my home insurance policy. Despite two written requests made months ago, Suncorp has continually failed to provide reasons for rejecting the claim. I've provided independent architect/building inspection reports. I've now requested the Financial Services Ombudsman to investigate Suncorp's failure to honour its insurance policy. I believe that Suncorp is prepared to...Read more

Careful, 12 year policy holder, no claims from any insurer ever, house, 2 cars and a boat:

Why “One star”? - when you go to make a claim and they pull the very fine print over the situation to avoid paying out a cent.

Long story short. Big storm, recieved lightening damage to house power, lights AND phone lines.

Summary: Suncorp avoided payout by leveraging the cost of my HOUSE excess Vs CONTENTS vs damaged items. They said my items were not contents (smaller excess) because they had some form of wiring or plumbing through a wall of the house...

- Tv (connected with an aerial cable through wall) therefore not contents.
...Read more