I received a rude shock to find my policy had increase by over 15% (more than $110) despite no claims and my car being worth less given it is a year older. No explanation was able to be provided except that apparently there was a discount when I applied because I was a new customer. Clearly Suncorp don’t respect customer loyalty and are just chasing the new customer and could care less about retaining current customers. As a side point, be careful with your privacy. Suncorp sent my policy to an old salary packing company I no longer use, despite updating them a year ago with my correct email address.

My home loan with Suncorp. This year they tried to call me several times to sell their insurance. But the sales used my home address as my insured address, I just found out when I did the tax return for my investment property. I just want to ask them, do you buy the landlord insurance for your residential property? They want to charge me $35 for changing address. I said please cancel the insurance due to the unprofessional service. They cancelled it and charge me $33 for Cancellation. So unhappy conversation and I will never use any product from them! ()

I've held policies with Suncorp for 2 and a half years. Recently someone hit the back of my car. Suncorp were very easy to deal with, repairs were arranged immediately and I'm truly impressed with their services and the turn over. Friendly staff, very understanding and compassionate. Would recommend Suncorp to everyone i know.

My son has had insurance with Suncorp almost 3 years never claimed, first time he has claimed gets knocked back because did not update details on insurance. However they happy to charge him highest premiums and promptly deduct insurance from his account but when comes to claim find any excuse to not resolve his claim!!! Would not recommend this insurance company. Exploit young individuals!

“Suncorp was later fined by ASIC $43,200 for misleading advertising over its communications relating to its “complete replacement cover”. The royal commission heard that this was a much smaller amount than the $7.2 million in fines it could receive.”. ABC News

With my car insurance up for renewal I contacted Suncorp, I couldn't praise them highly enough. They were courteous; informative and gave me a great price. I would definitely RECOMMEND them

I recently purchased a new car (not brand new but still around $30,000.00). After having the car for three weeks I hit a Kangaroo. I put in a claim immediately. I have now been waiting for nearly four weeks without a car. Suncorp are advising that the repairs have been authorised...but they will not pay the repairers costs???? Agreed worst staff to deal with. Very rude, arrogant. I will be contacting the ombudsman as I cannot get a response from Suncorp as to when I can get my car repaired.

1 new car write off from a hail storm- replaced effectiently with a new car next model up with all the extras. 2 minor damage claims side door and tailgate both quickly and totally repaired as new. A bit dearer than other companies but FANTASTIC, quick and reliable service.

Worst Support, Arrogant Staff, wont move the claim on time and wont accept all the damages. Cheap with an expensive price tag

I had a huge car accident and the staff at suncorp have been horrible to deal with - keep lying on all the facts and are horrible people to deal with - each phone call i cry and they keep giving me the run around when i have done nothing wrong.
Do not use them - the worst.

I have came across this company and their insurance brands (AAMI, GIO etc) numerous times working as a repairer and as a client, and I have not once been satisfied with the level of service provided. I can assure you that 99% of repairers have this same problem with this company and I urge people to avoid such headaches and stressful processes in motor claims and sign up with companies such as RACV, Youi, Allianz and QBE.

Was informed after my accident that because it was an univediable that I would recover my excess back! However to only then get informed I will not! Currently going thru ombudsman for this! Would not recommend ever!!!!!!

My son had broken our Hisense 55" curved TV which after claiming through insurance found out they don't stock that model anymore. However, Suncorp insurance went out of their way to find us a TV that best fit the description of our previous one. They organised a delivery for a Samsung 55" curved TV with additional features.
Would definitely recommend Suncorp insurance to anyone looking for fast and reliable insurance.