Was informed after my accident that because it was an univediable that I would recover my excess back! However to only then get informed I will not! Currently going thru ombudsman for this! Would not recommend ever!!!!!!

My son had broken our Hisense 55" curved TV which after claiming through insurance found out they don't stock that model anymore. However, Suncorp insurance went out of their way to find us a TV that best fit the description of our previous one. They organised a delivery for a Samsung 55" curved TV with additional features.
Would definitely recommend Suncorp insurance to anyone looking for fast and reliable insurance.

This insurance company tries to fraud money out off you there not intiltle to they try to make you sue you for damages the local court has not even approved yet.

Had full comprehensive cover for the past 5 years on the same car with no claims whatsoever. I sold the car and rang up to cancel the policy and was informed I had to pay a cancellation fee due to not renewing with another car and it not being within the cooling off period. I think the final straw is them asking for your credit card number for a final cancellation payment (in which you have 14 days to pay). It leaves me with a bitter taste in my mouth and doubts that I would ever consider them when renewing any of my other insurance policies. I really cannot comment on their customer service because I have never had to call on it.

We can't fault the customer service received with making a claim. Very professional and prompt service. Would recomend them highly. All our policies are with them. Just over 1 week from submitting the claim to have the resolution.

Paid insurance for four years and when comes to claim no interest. Only worried about money rather than customer, rude staff and think they follow terms and conditions. No please.

I am writing this review after I have had to make a claim. They were more than perfect and polite. No hassle at all in claiming. Fast turnaround time. Recommended

Had a suncorp car insurance just 1 year and they send me the renewal which is $100 increase. I have 1 claim but not at fault, they still increase more than $100 premium.

I also experienced the hail damage and they said if my car is not going to repair (pay excess) they are not provide me the comprehensive insurance next year.

And the customer service is bad too! Call me and ask me my name and ask me my address just said call from Suncorp. I asked what is the issues and she said you have to provide me the details first otherwise I can't provide you the informations. (You call me ask my personal informations without reason?)

Ok!! Bye

Unhelpful, unethical, called me a liar multiple time, overcharged on premiums, sent my car to a bad panel shop who damaged my car more and denied it. Discusting! Caused months of stress, never resolved my issues, basically dragged it out till I gave up even with documented proof there was no reimbursement or repairs.

Really terrible experience with Suncorp from claiming service to customer service. It's totally contrasted to their slogan "A peace of mind, you can rest assured..." Instead, they caused me nearly three months of stress. At the end of the day, I was totally disadvantageous and I decided to give up claiming due to their intention of making customer really exhaustive of a troublesome claiming process. No reliability at all and can't suffer more.

Very dodgy service providers used by them. Do not use Suncorp for Roadside Assist. They sent a tow truck to move my car to repair a tyre puncture. Then they used their tow truck to lift my car up to put the spare tyre on and damaged the front wheel steering. Very expensive repair for me now and the service provider (tow truck guy is lying and saying he used a jack to change the tyre. Suncorp is not paying for the damage their roadside assist did to my car.

Recently had my car repaired through Suncorp's Capitalsmart, no choice of repairer. The repairs were very poor, bumper not fitted properly, paint missing and a scratch on the repaired work, headlight not aligned. They "removed" a small piece of trim from another area, they must have had a greater need of it. No follow up by Suncorp. If these are the type of repairs they approve I will be looking for another insurance company at renewal time. Terrible terrible.

Made claim Monday, car repaired by Tuesday afternoon Free taxi to free car hire. Insurance is only as good when it has to deliver promises. Thanks Suncorp and Capital SMART body repairs and Hertz for your professionalism and keeping my business functional with little interruptions Jeff Osman - Osman Designpac Building Designers.

If i had no insurance ide still have a car to go to work in instead i paid you morons $600 excess for you to steal my car from me cause you couldn't swallow $200 so you deregistered my car without bothering to tell me n then had Hyde to make me buy my own car back and pay my premium of insurance for a car i no longer have till jan 2018 cause i paid monthly !!! you stole from me and not to mention i have to still pay my finance company $7000 for a car i no longer have thanks to you morons, still drivable and roadworthy, panel damage only !!! Thanks i no longer have a job as lived in my car for work and am in process of losing my house, thanks for nothing, WOULD NEVER RECOMMEND YOU TO MY WORST ENEMY !!!!

Hit a kangaroo outside of longreach Suncorp towed the car to emerald it then sat in emerald for four weeks before Suncorp decided to tow it to Rockhampton it has sat in Rockhampton for three weeks before the assessing team gave the go ahead this week. It then has to get towed back to emerald for panel beating work. Live and work in Blackwater need a car to get to and from work I've spent over $1000 in hire cars. As the customer, I've been ringing mechanics and Suncorp to follow up my claim. I'm so angry with how long it has taken (nearly 8 weeks just to start repairs) will not be renewing my policy.

Not happy with providers customer support not helping me with the outcome with the situation out off my hands won't be using the repair people again very unhappy with them.

I compared all other quotes that I received and Suncorp was the best so I moved vehicle, house and content to Suncorp.
I am pleased with everything to date except that it is difficult to get feedback to enquiries by email. I asked for certain clarification concerning addition of a solar system and how it would affect my cover - I am still waiting.
Price-wise it's great but I would like to get responses to questions especially as it may impact on whether cover is still extended to our property.