Bought Permatex Windshield Repair from Supercheap Auto Wodonga, and despite following instructions exactly, using the kit resulted in an extensive crack rendering the windscreen unroadworthy. Supercheap took no responsibility for their product, and instead fobbed me off to the manufacturer which also took no responsibility. I've lost faith in Supercheap Auto, and their commitment to standing behind their products.

Trying to find wiper blade refills was a joke. Only 1 guy on the floor and about 5 customers waiting. Peak hour on a Thursday night. Approached the counter and was sold an entire blade unit that didn't fit my car. They advised they couldn't fit it as they didn't have the staff available. Took it back and was insultingly asked if I knew how to install it. Yes, that's how I knew it was the wrong one. They were good about a refund, and then sold me the wrong refills. I'd rather lose the money than go back there. Will go on ebay.

Today I visited Suprcheap Auto at Keysborough Victoria in Cheltenham Road. I am very happy, and recommend anyone to go there. I had the rubber refills replaced on my front wiper blades and the driver's side headlight replaced. The headlight replacement is a difficult job on my 1996 Mazda 323 hatchback. The staff, Stuart and Josie, are friendly and helpful. Fitment cost of wiper rubbers was only $5, and fitment cost of headlight bulb was $10.

Peter

Ordered what i thought was two gas struts on their website. Ad stated gas "STRUTS" and Qty2.
Only one arrived. Left message no reply and won't let me leave feed back (review) on their website.

Bought a battery with 3 year warranty, professionally installed by Supercheap Darlington. Battery has failed 2 years in with 2 reports from RAA Approved mechanics (one independent report paid for under RAA membership and one from dealership). Despite these reports Supercheap refuse this evidence initially. Contacted head-office and battery successfully replaced under warranty.

The battery terminals that I bought from SCA was of poor quality. It broke when I was attaching it on the battery. I bought it, assuming that it was good, as it stated on the packaging that the quality was guaranteed. The packaging was deceiving. Total waste of money.

On the 07/04/19 We ordered an Alternator online for my Holden Captiva which was to be delivered to the Super Cheap Auto Logan Store, we got told delivery would 10 business days from date order was placed. We rang when due, only to be told, it will arrive now on the 20/05. We rang again to be sure if it’s arrival on the 20/05 only to be told, sorry, it’s on B/O... now not arriving to their Logan store until the 15/06!! Are you kidding me!!?? They blamed it on their supplier, an absolute cop out! I will never shop with this company ever again. This has put so much stress on our family, would should have just paid the extra $600 to have a mechanic do it for us that week, Shane on you Super Cheap Auto!

Special order parts, so perhaps it is understandable that these will take a bit longer but two weeks later, no communication and no parts. Initial replies to my questions were conflicting. One said the parts weren't available and they would get back to me. The next that they had arrived at the store and would be sent within two days - four days later, still nothing. When I asked which message was correct I was only told 'We are sorry there has been a miscommunication'. I sent three more emails asking what this actually meant with no reply. Called, was put on hold and was then cut off. Called twice more and eventually a refund was organised.

Warilla NSW, 9am store still not open, ( should open 0830) 6 customers waiting, then staff member comes out and puts notice on door, “will open when we can, “ i call head office and complain,
i say to 6 customers Autobarn just up road, lets go there, we all leave
useless service cannot even run a store,,!,

If you want your day to be ruined, then go ahead into Supercheap Auto. Seeking help from their staff is like waiting for the Titanic to arrive at the Sydney International airport!! You've been warned. Keep up your bad business model going Supercheap, because you will eventually sink down the bottom of the pits.

Ordered online. 1 item missing when I got my items. Have messaged them twice to the email listed on the invoice and its now over two weeks later and they haven't replied to me at all, and they haven't refunded me. I have also contacted them using their general email address and again not even a reply to that.

Of the products received, they are ok and probably a bit cheaper than some other stores, however they appear to be lower quality than I am used to.

Absolutely disgusting that they cant even be bothered to reply, and why on earth should I be paying for something they haven't delivered. You know how good a company is by how well it deals with things when something goes wrong. You cant trust this company at all.

A big thanks to the wonderful young man from Earlville Cairns store, for going above and beyond for me On Sunday 14/4/19. Needed a bulb for blinker but could not get the cover off, he came out showed me how to do it for future reference and then proceeded to do it for me. Even offered to assist me getting my wheelchair back into car. Not the first time I have had great staff interaction and great customer service.. Well done all..

I brought touch up paint for my car which is zero percentage match to original. Why Supercheap Auto sell thought product which doesn't satisfied customers, it only giving false information. Even I go back to talk regarding out come of product used but staff who sold this product didn't accept there mistake..... even I try what they explained three layer coat but still no match to original color. Through My friend help I got touch up online which is around 95% matching to original. .. only visible scratch mark if we go closer.....

Also price are higher than other shop.... I brought car wash shampoo half price in BigW, Kmart........

If you want proof contact me via email - [contact details removed]

I found it was OK up to 10 items, but when I tried to add a few Ryco A310 filters, the system had a melt down. Three days now, signing in and tried several ways of getting to air filters but no luck. I've always found ordering a major challenge on Supercheap's online set up. Tired of phone calls to get things sorted. Back to Repco for me. Not worth the time spent getting half the things into the cart and crash.

I recently ordered new brakes for my car, I received and email the same day saying they had been sent. My package was estimated to arrive next week but I have just received a message saying they are being delivered today. So happy

Noted that Autobarn had a Gator dash cam on sale at $169. I also noted that Supercheap had what appeared to be an identical unit for $199. Shop quite a bit at Supercheap so I though I would give them a price match opportunity. But no luck "it is not the same" was the retort then they just moved on to another customer who had interrupted the exchange . The whole ethos of the experience was that they had no inclination for a match and I had the feeling I had no right to seek one. So on to Autobarn where I should have gone first and will go in future.