Telstra Broadband (BigPond)

Newly installed NBN we had cable and a speed of 114 now we barely have a speed for 40 sick of having cameras drop out due to speed cantbget through to Telstra tried for 7 hours straight still on hold

Regular drop out
Notifications of drop outs when it won't impact me
No notification when a drop out happens that directly impacts me
Slow speed deteriorating from 24 mbps -> 17-20mbps regardless of peak/non-peak

Committing fraud everyday by selling products that do not work and taking your money. They are rude, reply on overseas call centres who are under resourced. The business is run poorly and therefor the Management, CEO and all leadership need to be held accountable. What the do is criminal in my view as they hurt people’s health through stress, anger frustration and loss of income.

The connection very regularly drops out which is irritating and inconvenient, however whenever I need help the telstra customer service workers are very friendly and knowledgeable, and it's usually resolved within an acceptable period of time.

Had NBN installed 6th March, now after 9hours on phone to support plus technician visit and ( days, still no NBN !!!
Lies and promises from overseas support unbelievable, never received one call back, there is no ownership of the problem, just scripted response from overseas staff, time after time. All our mobiles with local and cheaper Aussie company (Mate), can't wait to move NBN to them when available

Having been sold in the shop they were Australia’s number 1 provider. 6 weeks down the initial agreement and still no NBN connection and I do not live outback! Hard that NBN are the provider not Telstra as I have to make multiple calls to escalate problem. Frustrated with all my calls made to Telstra none go on record so I have to repeat problem each time. Sitting here looking at red lights still on my modem. No internet, no Netflix, no Spotify. If you want to relax on your days off don’t select Telstra.... unreliable.

I consistently get download speeds of around 40mbps and after being on NBN for a couple of years I’ve still not had any unscheduled dropouts. NBN with Bigpond has been much faster and more reliable than ADSL was. The service is good plus I get 200GB of OneDrive storage and internet security included. It’s not as cheap as other providers but overall it’s pretty good.

Changed from TPG to Testra as my wife had other Telstra products to get a bundle, luckily we signed up on a no contract for nbn. 500gb plan. When reached that limit, speed is slowed, wow does it slow. We were on a 50 mbs plan, which in reality is about 22-26mbs, our current speed is 0.127 mbs when slowed. Even before it slowed, a lot of buffering, slow opening of pages etc. Haven't lasted 1 month, picked up phone and re signed with TPG. Within 10 minutes all done. Just wait for modem, test it and cancel that sorry excuse for a company called Telstra.

Just No! Compared to TPG... I found the contact service extremely bothersome, the customer service always led to online chats to resolute an issue. The nbn speed was flooded and poor. The website difficult to navigate. The app kept dropping out. The price was exorbitant. So I switched to TPG.

Dealing with Telstra is like dealing with a 20c start up company run by 8 yr olds. Poorly trained and underpaid oversea staff; no staff ownership of issues-you just get shunted round from useless agent to useless agent, none of which have any idea. Worst customer service in history. Ps I switched to Aussie broadband and it’s like night and day...soooo much better.

Absolutely disgusted in the customer service or lack of it at Chermside today. 3 staff standing around however when I request to sign up for a particular plan I’m told I have to make an appointment or wait an hour and a half. I came in to do this because I have time now in between finishing work (early) and picking up my son from school. Looks like I’ll be going to Vodafone or optus to get my cellular connect for new Apple Watch. Absolutely disgusted! No one waiting, everyone else in store attended to and 3 staff I see who are doing nothing. Ha! Disgraceful!

Telstra NBN is exceptionally well. There is hardly any dropout and when there is outage it switches to wireless backup 4G sim.

I had issues initially and once it is up and running it is best. I have been with other service providers and the dropouts and speed issues are more compared to Telstra.

TELSTRA disappoints again! No NBN with patchy internet at other times, back up modem doesn't work, what's the point of a back up if it doesn't work Telstra, I paid extra for back up service, wait time was 110 minutes to speak to a tech support person, no message to advise higher call delays,
Should I be leaving Telstra? I see no reason to hang on the phone as a valued customer, as they don't value 110 minutes + of my time.
Charging for service and not delivering I feel is theft. PERTH WA

Fyi Telstra, I've had to fill out this review on a mobile 4g provider that doesn't seem to be affected.

Moved into a house a few weeks and noticed a Telstra telephone cable hanging low over my dway, rang faults said it was dangerous, was told someone coming out asap, no one turned up so I rang back call centre only to b told cos I don’t have any Telstra accounts they couldn’t locate my job by the address and to just wait a few days - unbelievable!! So glad I don’t have any services with them - they just the highest rates and give u crap service when u need help..

Three week delay to get connected, (we already had nbn router). Five days later our service disconnected by Telstra ??!! . No explanation given, no apology and insisted on new application, was told as they have details already would be 24/48 hours reconnect . After which with still no connection, a one hour wait on phone was informed that 48 hours was just to register the new application. Connection would be a further 7 days .
If you ever manage to get connected Telstra may be ok but why would you with such poor service and most expensive.
Others do it cheaper, quicker, which is what I have done .