Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Sleeping on the cloud
Simply awesome.
It has been couple of days since we got our Tempur cloud 19.
The only bad thing about it is we kept on sleeping.. sleeping... sleeping all weekend.
Just could not get out of it.
Once you sleep on this you might think what was I doing all these years.. :)
We went ahead to get this one even after all the concerns people have expressed.
Our sales guy Adam had already told abt few stuff and only those happen to be any concern if any.
...Read more
- You mattress might smell a bit initial but would go away on proper ventilation. It was not an issue for us. - Some might find it bit hot as it adjusts with body temp. Had a feeling on first day not an issue. Even my one year old who get off after 3 hour sleep slept all day :) Simply awesome sleeping on the cloud.
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ednaSydney Surrounds, NSW
- 5 reviews
Wrecked my back
I purchased this mattress as it was one of their new releases. Within few years I have wrecked my back and have just baught a firm mattress. This may be suitable for side sleepers as the shoulders are not pressed. But provides no support. My advise stay away.
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loved it
lovely mattresses..no pressure point,no heat issue....i dont know why people complain about it....but only TEMPUR not any ordinary memory foam mattress..five star to TEMPUR....adjustable is also great...i will recommend to everybody
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JazRuby
- 2 reviews
Most uncomfortable mattress ever
We have now had our mattress for eighteen months and we followed all the instructions in the book to let it breathe etc. We thought it would only take the thirteen weeks or so to get used to it, but alas, we still find it uncomfortable and extremely hot. Not only is it hard to move around on, especially when trying to sit up from lying down, we find it very hard to get out of. We have to roll to the side and push up. We are both big people and we wondered if this could be the issue. We roll into the middle of the mattress and it bulges on t...Read more
he sides. We wish now that we had purchased another latex mattress. It is a pity that the mattress didn't one with a 60 day trial. We would have definitely sent it back. We have now been told that comfortability and heat are not covered by the warranty. Not bad for a AU$4000 mattress. Hasn't done my back or neck any good either. We also have the temper pillows, they have become ornamental only.Similar opinion? Write a review on ieatwords.com.au!
NicoleAustralia
- 4 reviews
- 3 likes
Best purchase!
My husband and I had our eyes on this mattress for months. Ended up ordering it when it was 30% off RRP. A few days after ordering I decided to read the reviews on here- which scared me! A lot of negative reviews didn't give me positive hope that we'd made to correct decision. However we couldn't be happier with our purchase. We love our mattress. We turn it (head/toe) every 6-8 weeks as per instructed by the HN salesmen. The mattress wasn't hard to start with like people have complained about. I think people just like to complain and a majority of the time those who leave a review are doing just that. We highly recommend this mattress! We think it's worth its weight in gold!
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Best decision I've made with a purchase.
I had pain from whiplash and a shoulder injury for over 3 years. Wish I'd bought this mattress sooner. I don't have to take pain killers before sleep and I don't have to get up in the night for more. It is worth every last penny! Cannot sleep without it. If you have any sort of pressure pain on your body, don't hesitate. Buy it!!!
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Kampua
- 12 reviews
- 16 likes
- Cloud 25
- Verified purchase
Do not buy, it is a disaster
I never have back pain before, after sleeping on it for 1 night I have back pain. This is an expensive mistake at $3899, what a disaster. Way too soft. Felt good in the store because only a short time but does not work for real sleep.
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kevin.wbell post hill
- 2 reviews
Perfect Cloud Supreme 29
After looking at beds off & on for the past years, we finally purchased a Cloud Supreme 29 & are both very happy! It's summer here at the moment and the heat I have heard people complain about hasn't been an issue, which is great, as we are both get hot generally. Couldn't recommend this highly enough! It is so worth the money, after all, you spend a lot of your life in bed.
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Terrible Mattress!
Do not buy. I tried the one in the shop and then received my mattress. I was so disappointed, it was nothing like the one in the shop, it is so hard and uncomfortable. My back and hips are so sore. I contacted Tempur, and there is apparently nothing they can do. Most reputable companies offer a one month comfort guarantee, but not Tempur, what a rip off!! I have had to buy an extra memory foam topper as I was in so much pain. Waste of money!
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horrid
Waste of money, had the cloud 21 delivered this morning. It wasn't like the one I tried in downtown I opened it up to see what it was like on the inside no different to the 99 pound memory foam one I used to have sorry people your just paying for the name and nothing else. I called the store and now waiting on my deposit back they have picked the mattress up. Hell will be get loose if I don't get my money back. Don't waste your money buy a good firm mattress with a memory foam topper it will cost you less than half
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So sad!!! Really hoping for a good nite sleep. Disappointing
We saved and researched beds and decided on a tempur, I wake up feeling like an old woman every morning, my whole body aches, I sleep in hotels regularly for work my back gets better then I come home to a painful nights sleep. We are unfortunately selling it even tho we haven't paid it off in full yet
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Lorraine
- 3 reviews
- 4 likes
Best night's sleep in quite sometime
We spent a longtime researching the vast array of mattresses all stating they are the best. We setteled on a Tempur despite reading some negative reviews. We have never been so happy and comfortable. Yes, they do have a different feel ..but wonderful. Our salesman Ricky at Harvey Norman in Mandurah was very knowledgeable and didn't mind spending time with us. Thanyou Ricky, you're a real asset to H.N. Mandurah.
2 comments
Forgot to mention, the mattress does not hold the head, however the Bambillo topper does...not a problem in winter.
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Queen BeeQueensland
- 2 reviews
Amazing
After having our original tempur queen mattress for 10 happy years we decided to upgrade to a split king in the Cloud Breeze 27cm with the motorised base. Best thing we ever did, we are both extremely happy with the upgrade. There is a very noticeable gap between the mattresses when laying down but it doesn't bother us. Tempur mattresses are a very personal thing, I would strongly recommend you try a few times before you buy.
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Rob MSydney
A very comfortable mattress
We have had this mattress for a week – at this stage I can say it’s the most comfortable mattress I’ve had. We toiled with a latex with pillow top which sunk on the edges and had a ridge in the middle – king size. Caused havoc with my back. Never thought I would by a tempur after the latex experience. The breeze is the softest of the tempur mattresses. Feels like your sleeping in a cloud. It is a different feeling and a little more difficult to roll over but you can’t have everything. I suspect it sleeps a little hot but hard to tell as it’s wi...Read more
nter. We got split king singles – wife has a cloud sensation which is firmer. Also adjustable beds which we love and vibration function which I like as it is relaxing but a bit noisy. Bought through Domayne at Belrose – they have been very helpful and I recommend them. I will update again in a few months and hopefully my experience remains just as positive. I love this bed!1 comment
Still love the mattress however...it was hot during the warm nights of summer. Perhaps unfair as we had some record breaking hot nights!
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Cells have to open up so rock solid for 8 weeks!
Don't waste your money. Our mattress is rock solid 7 weeks after buying it. The shop and Tempur say this is because the cells have to open up. They haven't after 7 weeks so far and it is the most uncomfortable mattress you could imagine. Absolute disgrace. Dont fall for the ones in the shop as they are nothing like the product that is delivered. They even admit that themselves !
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Find out how Tempur Cloud Collection compares to other Mattresses
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chalie
- 24 reviews
- 22 likes
Best bed we ever, ever had :-)
We bought tempur bed with bases that go up and down, the basic ones, floor stock...but after I have suffered a lot with pain in back, legs, neck...every day I wake up in this bed .,I thank God,,,,it is the best ..I love my bed ....hubby took longer then me to get used to bed as you can't jump on bed and does not bounce but even he now says how awesome is the bed...we have had the bed now for 6 months ...,and are in paradise ...
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We hate our tempur bed
We bought a cloud 31 from domanyne QV. We had problems with the mattress so it was replaced with a supreme mattress and they we absolutely hate the product. The foam is cheap and sags in so my husband and I often roll into the middle. It doesn't breath very well and I often get neck pain. We are getting rid of it after having it for 1 year.
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AnitaIllawarra, NSW
- 11 reviews
- Cloud Collection
- Verified purchase
Love our new mattress
Love how the mattress conforms to your body. You are not disturbed when your partner moves. Body temp remains comfortable. Also love the tempur pillow we received as a bonus. And I'm very fussy. I have a lower back injury and I'm waking up pain-free. Even happier because we got it half price.
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doris SandnerSouthwest, VIC
- 3 reviews
After 3 years the memory is gone
We bought our tempur 3 years ago, we were very happy for two years, but now there is no more comfort, there is a dint from where you sleep and it stays like a hammock you always roll down the dint, you can feel my husband and my body shape in the mattress. We are 63,85kg very normal weights. We rang and complained, we had custumer service at our house but no one got back to us, we have been advised, didn't you know to turn you mattress every month 180", let me tell you the mattress is very heavy and I'm sure no one told me to regular turn it as a bought it, they have just a lazy excuse for everything and the 19 year warranty is a lie .
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Gail
- 3 reviews
LOVE LOVE LOVE THIS MATTRESS
Bought split king mattresses, Cloud Deluxe 22 for me and Sensation deluxe 22 for my husband, both so happy, love these mattresses. Had a water bed for years that we loved, then bought an expensive gel flex bed that we both hated, have had our Tempur mattresses for about a month and best decision ever. So comfortable, so much cooler than our gel flex mattress (supposedly the coolest mattress possible), no partner disturbance, absolutely perfect. Love the lower height too, looks great, nothing to fault, best purchase we have ever made.
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Questions & Answers
Disappointedasked
I have just purchased one yesterday Cloud Elite Touch from Snooze and after reading so many negatives I am seriously worried that I have wasted my $4000 which is a lot. The delivery date is nearly 2 weeks away and now thinking of cancelling the order and just buy a plush conventional mattress. There has not been one comment that has praised the mattress.
2 answers
Cancel!! Get your money back! Get a sleeping duck mattress which has full money back guarantee and 100 nights to trial your mattress. Tempur is a waste of money.
Thanks Kelly, unfortunately it arrives on Wednesday, I am concerned but I have spoken to their hierarchy in Melbourne and hopefully I am going to be happy with the product it is very costly if it doesn't suit. I have pain in pressure points and a side sleeper and needed to change and whilst the shop encourages you to try for 5 minutes it will never be enough.
klubearasked
I tried out Tempur Cloud Collection with exclusive options available to either Snooze or Harvey Norman
I was in HEAVEN!!! My back aches most of the time, but worse after trying 2 new mattresses that are two firm.. So this seemed like a wonderful solution- I want the whole shebang! Adjustable base and all.
BUT reading these reviews, I'm terrified since it is a MASSIVE investment.!
My last two mattresses had a trial period... so no risk taken and even if there was $1000 is not alot to lose.
I don't know who to trust! Being a single mumma of mature age with a toddler and 7 year old, having been in a serious MVA injuring my back and suffering fibromyalgia, I really really need a good mattress- SLeep and support are essential!!!!!
With that many negative reviews,.. well it's very very very hard to trust the promise made by Tempur.
I wish you could convince me otherwise as I'ce never felt such an amazing comfort as the 10 minutes in store! - but that is not going to tell me what my back wll be like the next day!
5 answers
Hi, I hear you. I was in the same predicament. I have neck pain all the time (radiculopathy). I persuaded my self to buy the whole setup. After $7,000 I realised I am genuinely not very satisfied with my purchase. I mean yes it feels luxurious and comfortable but support wise it’s just not there unless you are using the lift options on the bed via the remote to help you get out. I purchased mine from Domayne at Melbourne Central. I am not a heavy person and fall within the healthy range of my BMI.
After two years I noticed the mattress has a dip. I called the customer service and was advised it has to be a 2 cm for them to replace it as per their t&c’s.
The massage option is not a real massage option but rather a vibrating effect . Honestly all in all I would not purchase another Tempur mattress again. I would rather get a premium quality mattress with a nice pillow top. I say this because my brother and I got our mattress at the same time and mind you he is beyond the healthy BMI range and his mattress is still in shape and yet soft.
A cheat way I found that works is using a super plush pillow topper on a good quality mattress and boom you have a super premium mattress.
I also got the cloud deluxe version.
We bought a Tempur Nova Elite Cloud Soft King mattress from Harvey Norman because we had tried a memory foam topper on our old mattress & loved the feel but didn't like the fact it kept moving. I have two prolapsed discs in my neck & issues with my shoulders but a side sleeper & find the new mattress brilliant with my memory foam shaped pillow as well. I just wished we'd bought a deeper one (ours is only 25cms) as it is difficult to buy sheets for it.
Max gasked
can i use a woollen underlay on my tempur mattress with a tempur adjustable bed?
3 answers
Lewis C.Tempur
Hi, Max.
You should be able to use an underlay with no issues regarding adjustment, however, this may compromise the feeling or support of the mattress itself as the underlay will get in between you and the mattress.
Hope this helps & answers your query.
Please contact our customer service department if you have any further questions on 1300 306 062 or [email protected].
- LC
thank you
Don't is the mattresses from hell
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Lorraine
Well, hi to anybody who chooses to read my information. We are still happy with our Tempur, despite a few changes with me. My partner remains very content with the choice. This mattress has retained i... Read more
ts shape and it still looks like new. In the beginning I wanted to have a little softer, but partner preferred the firmer product.... She won. The problem is I suffer with lower back damage and it has become a little worse. The Temper being firm holds me into position so turning becomes difficult when the back is playing up. I have placed a soft bambillo mattress on the top...all good now. Still maintain the softer one would have been better for me. Having said that it is well worth it’s price. Most others would show signs of wear now, eg sinking in the middle.... but fantastic condition.