The Doll House Online store

I ordered a product from Italy and they charged me 110 euro of expenses at the time of the delivery!!
I couldn't refuse the delivery otherwise they would charge me also for the expense of the returning shipment...
Nonetheless the appliqués on the skirt were flawed and two are peeling off!!! The material is cheap and it doesn't fit well at all.
They were clear to tell me that I will lose the 110 euro if I return the item......
I always buy online and this is by far the worst experience I ever had.
Do not ever buy from this shop. It is a fraud.

Purchased a dress from here a few weeks ago and they gave me an exchange on the first dress as it was wrong sizing. Following this, they sent me a new dress, which had a hole on the side of the stitching and faulty zip line. They pulled the excuse that it was "too tight" and gave no support or reasonable resolution. Instead they had the audacity to say they can pay for my alterations. I wanted a full refund as it has never been worn and faulty, but they kept emailing back saying they couldn't do this.

I am ashamed of their poor customer servi

Do not buy online. Formal dress ordered and paid for 14 weeks ago. Very poor communication and avoidance through their sales online email address. No direct phone number make contact in regards of a delivery date. Basically fraud!

Abysmal - nowhere did it state the robe need to be made. Received email on March 17 stating it was being express post - still waiting.... it hasn't even been made yet