Read also:
mod cold press juicer review difference between nan ha gold and nan pro gold holman auto rewind hose reel trimplex elite australia where to buy bauhn soundbar with wireless subwoofer reviewsThe Good Guys (page 4 of 130)
Physical store, Online storeReviewer Photos & Videos
Pisces
- 3 reviews
Excellent store.
We buy all and any electrical appliances from the Marion store,extremely helpful staff,never pressured like some places,info if you need and want it.Wouldn't go anywhere else.Deliveries are always on time too.
Similar opinion? Write a review on ieatwords.com.au!
Sue EAU
Shame on the Good Guys
The Good Guys sold an incomplete and faulty refrigerator in January and have refused to respond to requests for help for 4 months. The refrigerator is missing parts and was scratched and damaged upon delivery.
Similar opinion? Write a review on ieatwords.com.au!
TakaheSydney, NSW
- 11 reviews
- Online store
- Verified customer
Shop in Store not Online
Made the mistake of ordering online a product, a webcam, that was not listed as 'out of stock'. It was and of course no mention was subsequently made when the confirmation email arrived. A week later I checked with The Good Guys MOORE PARK 02 9663 6800 ..who informed me that the supplier had run out and "we're really sorry...". Order cancelled.
Similar opinion? Write a review on ieatwords.com.au!
Find out how The Good Guys compares to other Appliance Retailers
Know better, choose better.
Delay in delivering the product
I have ordered vacuum cleaner online one week back. They haven't delivered it till now. They are saying that there is a delay in delivery its gonna take more three days. Pathetic service. I am never ever gona order from this site again.
Similar opinion? Write a review on ieatwords.com.au!
Lolwut?
I get that perhaps there may be store by store experiences that differ, but there seems to be something pretty indicative of the company generally. This is in regards to the Gepps Cross store in SA. Ridiculously sassy counter staff, indifferent floor staff and hot and cold warehouse staff. They will get annoyed and frustrated with you if they have created a problem you need resolving. They will blame you when they can't tell you where the product you paid for is. It's really bizarre, like there's been a corporate memo they sent around telling everyone, 'don't sweat it, if they don't go to us they'll just go to JB Hi Fi, and they own us'.
Online delivery or click and collect is a dud. Don't expect reliable delivery estimates.
Similar opinion? Write a review on ieatwords.com.au!
DariusSouth East Queensland, QLD
Waste of money and feeling ripped out
I purchased a TV from The Good Guy, and they offer 5 years warranty for $300 and paying back $60 per year. After purchase they explained that it is 3 credit of $20 per year. After one year, I have received nothing and just called them, saying that they have sent 4 and if I haven't received I need to go my mobile service provider to find out why I have not received. Such a poor service from The Good Guy!!
Similar opinion? Write a review on ieatwords.com.au!
Tanya C.Canberra Central 2601, ACT
Don't ever purchase stuff online with them ****ever*****
Purchased and paid for a fridge online. Delivery within 2 days. Nothing. Rang store I purchased from. Sorry we transferred your purchase to another store. On hold with other store for 1/2 hour. Sorry we don't have stock. Can't believed. Will never ever purchase anything on ling with good guys again. Might go into a store but never on line. Not good enough.
Similar opinion? Write a review on ieatwords.com.au!
Weeshy J.Perth, WA
- 2 reviews
This is the best place so far I have shop in Perth.!! From their friendly customer service to their product.
This is the best place so far I have attended. Even if I had an issue with my purchase they will always help out. I would totally recommend this place. Every time I went there always left there with a smile. From their product to the service. Thank you for your understanding I wish all the shop like have norwan and furniture bazaar had such service. Never been disappointed a special thanks to Ash who went above and beyond to help me out to finf a receipt that I couldn't find which actually wasn't her job. thank you all my special thanks to everyone for your friendly service all the time. Keep it up
Similar opinion? Write a review on ieatwords.com.au!
SalPerth, WA
Their name must be a joke
Worst customer service ever experienced. I had surgery on my elbow the day before delivery. I paid an extra fifty five dollars for installing an LG washing machine and removal of old one. Both delivery males told me straight out NO to the extra service I prepaid online. They dumped my new washing machine in the door way of my kitchen and lauindry. I had to squeeze past my new machine. They were both at their truck by the time I got to my front door. They even left the fly door hooked open. My seventy five yr old mother removed my old machine and installed my new one the following day.
DONT GO THRU THE GOOD GUYS! Their name is a joke! Pay extra and dodge this company
Similar opinion? Write a review on ieatwords.com.au!
Find out how The Good Guys compares to other Appliance Retailers
Know better, choose better.
KHGreater Melbourne (Outer), VIC
- 3 reviews
Unethical SMS Promotion
These people send so many SMS to mobile without sending valid number to cancel it. Please never share your telephone number. There is no way to cancel it. You can opt out with a fake telephone number they are given, but it is not going to solve the problem.
Similar opinion? Write a review on ieatwords.com.au!
MAC
- 4 reviews
Delivery nightmare
Unacceptable delivery experience with the good guys. Save your money.
Driver scraped my brand new hard wood flooring and damaged the door on the way in.
“Customer service” for the said delivery company called to question my husband and I, not to apologise for the damages caused or to rectify.
We were essentially deemed liars, even though we had more than enough evidence.
Disgusting way to treat customers.
...Read more
Similar opinion? Write a review on ieatwords.com.au!
Jenster 62Southwest, VIC
- 2 reviews
- Online store
- Verified customer
Never buy from these Guys online
Refused to give the purchased item to the nominated person I had filled out on their online form when purchasing, even called store at the time of “pick up” to sort it out but they weren’t interested in trying help, it’s definitely the worst customer service I’ve ever encountered, they would rather give you a refund than deal with the problem.
Never will purchase anything again from these supposedly
“Good Guys”
Similar opinion? Write a review on ieatwords.com.au!
Vinod P.
- 2 reviews
Good customer business
I shop from good guys from years. They beat price and cheaper or competitive. Very good customer service. They offer insurance on products as well. Very good problem solving. Always recommend this business.
Similar opinion? Write a review on ieatwords.com.au!
LynetteSydney Surrounds, NSW
Very happy with my new Bosch dishwasher
Very happy with my new Bosch under bench dishwasher and service from Good Guys. It is so quiet that I have to check to see if it is washing after I start it. It has a flat drawer at the top for cutlery of all sizes and the lift out cutlery basket has individual compartments to keep the cutlery touching each other and not being washed properly. I chose it as it was made in Germany and not like a lot of the other top brands now not made in their original country. It also came in black which I wanted.
Similar opinion? Write a review on ieatwords.com.au!
OccySouthwest, VIC
- 6 reviews
Worst Experience With A Company
I purchased via eBay a Dyson 300282-01 Cinetic Big Ball Absolute for $679.20 (RRP $849.00) - for 'click and collect'
After receiving confirmation email my order was ready, I went to collect from the Geelong store (roughly a 30min one-way trip) Once showing the staff the collection code email and my ID, they refused to hand the product over due to the name on the order being my partner. My partner and I share the ebay account. It is listed as a Shared account, but yet the store refused to hand the product over. We live at the same address, sha...Read more
re the same last name and still refused. If the product was shipped, there would be no issue in who was receiving the product as it is the same address. My partner was currently in another state, and I asked if they could Facetime where she could show her ID as she isn’t in the state. They denied this. I asked the employees what the next option was and they told me to buy in store but would not match the 20% discount code which was applied on eBay. I then said I will change the account details to reflect my name and purchase the unit again and the staff there would happily cancel the first order and issue a refund (funny how they are happy for me to give authority to cancel a 'Random' persons order). I then had a staff member stand next to me and watch me change the details on eBay and rebuy the exact same unit again making me out of pocket a total of $1,358.40. I then stood there and waited for the order to come through ‘The Good Guys’ system again. Once the order was received, she once again refused to hand the product over as the name was still reflecting my partner, even though she watched me complete the purchase and she could verify it was me She refused to give me any verification that the first order was cancelled in person and said she would email the email address on the eBay account.Similar opinion? Write a review on ieatwords.com.au!
Find out how The Good Guys compares to other Appliance Retailers
Know better, choose better.
Total unsatisfiedSydney Surrounds, NSW
- 6 reviews
GREAT SERVICE and Knowlegable
We have bought our cooktop, oven, exhaust unit, dishwasher, T.V, sound bar and floor fan from the Good Guys at the Erina fair over a period of time.
Lee who works in the electrical section is very knowlegeable and nothing is too much trouble. We had an issue with a faulty product and he went to the extra level to assist in making sure everything was sorted out.
The other staff are also very helpful and if don't know about a products or will get someone to help you.
We have taken their advice on what to buy and never been dissatisfied.
I c...Read more
annot not rate more highly the level of service we have experienced from all the staff at this store from the lovely ladies at the counter to the storeman who helps you put items in your vechile. Great service and would highly recommend them to my friends and family and anyone else I speak too.Similar opinion? Write a review on ieatwords.com.au!
leannAU
Don't buy Westinghouse individual fridge and freezer .
Purchased the individual Westinghouse Fridge (WRB5004SA) and Freezer (WFB4204SA) with individual concierge warranties. The Fridge door will not open once closed - you have to wait for over a minute before you can open the door. The Freezer door is the opposite, it won't close unless you push it hard. Waiting 3 weeks for service and still no action.
Similar opinion? Write a review on ieatwords.com.au!
S K.Sydney, NSW
Worst After Sales Service
The worst after sales service. Extremely rude staff. I had purchased a food processor a few months back from Good Guys and one of the jugs stopped working. The store staff checked for the defect and sent it for repair. I have called the store twice and spoke to their rude staff. They dont have an ETA, no one is willing to help and they dont want to check with the repairer for its status. The food processor being an essential item in the Kitchen we are without it for the last two weeks and dont know when it will be repaired. Would never recommend Good Guys to anyone specifically the Prospect Store
Similar opinion? Write a review on ieatwords.com.au!
HeathPerth, WA
- 3 reviews
- 1 like
Warranty 3rd party bad
Brought a TV it blew up. The rude unshaven bloke that works there said I had to contact the manufacturer. Even when ACCC said the good guys are responsible to deal with warranty Not a 3rd party. Contacted TCL
For the 3rd time every time I rang it was like they forgot this was nearly 3 months ago haven't even received a sms ! So just shop online everyone it's easy and warranty is not a problem!
And don't have to deal with a bloke with a little problem.
Still waiting for my TV ! Should have brought a Samsung!
Online
Similar opinion? Write a review on ieatwords.com.au!
bacharadbaSydney, NSW
- 2 reviews
Alexandria store is great
very good customer service and always happy to help. price is great and will match any price. online order and pickup in store is great and on time. Thank you Ivan
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Ella Foxasked
I want to complete order & pay by visa card. Would you prefer a pay pal transaction?
No answers
broccoli 345asked
Have you gotten a refund?
I’ve always had pleasant experiences in store but due to current COVID19 measures, we can only order online.
I bought an iPad half an hour ago, card was debited, but an error message came up on screen. Took a screenshot of both NAB app and payment screen. Reading these reviews make me fear that my money is going down the drain :(
Peterasked
Why are you so dear now since you've been taken over
No answers
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.