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Physical store, Online storeReviewer Photos & Videos
MAC
- 4 reviews
Delivery nightmare
Unacceptable delivery experience with the good guys. Save your money.
Driver scraped my brand new hard wood flooring and damaged the door on the way in.
“Customer service” for the said delivery company called to question my husband and I, not to apologise for the damages caused or to rectify.
We were essentially deemed liars, even though we had more than enough evidence.
Disgusting way to treat customers.
...Read more
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Jenster 62Southwest, VIC
- 2 reviews
- Online store
- Verified customer
Never buy from these Guys online
Refused to give the purchased item to the nominated person I had filled out on their online form when purchasing, even called store at the time of “pick up” to sort it out but they weren’t interested in trying help, it’s definitely the worst customer service I’ve ever encountered, they would rather give you a refund than deal with the problem.
Never will purchase anything again from these supposedly
“Good Guys”
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Vinod P.
- 2 reviews
Good customer business
I shop from good guys from years. They beat price and cheaper or competitive. Very good customer service. They offer insurance on products as well. Very good problem solving. Always recommend this business.
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LynetteSydney Surrounds, NSW
Very happy with my new Bosch dishwasher
Very happy with my new Bosch under bench dishwasher and service from Good Guys. It is so quiet that I have to check to see if it is washing after I start it. It has a flat drawer at the top for cutlery of all sizes and the lift out cutlery basket has individual compartments to keep the cutlery touching each other and not being washed properly. I chose it as it was made in Germany and not like a lot of the other top brands now not made in their original country. It also came in black which I wanted.
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OccySouthwest, VIC
- 6 reviews
Worst Experience With A Company
I purchased via eBay a Dyson 300282-01 Cinetic Big Ball Absolute for $679.20 (RRP $849.00) - for 'click and collect'
After receiving confirmation email my order was ready, I went to collect from the Geelong store (roughly a 30min one-way trip) Once showing the staff the collection code email and my ID, they refused to hand the product over due to the name on the order being my partner. My partner and I share the ebay account. It is listed as a Shared account, but yet the store refused to hand the product over. We live at the same address, sha...Read more
re the same last name and still refused. If the product was shipped, there would be no issue in who was receiving the product as it is the same address. My partner was currently in another state, and I asked if they could Facetime where she could show her ID as she isn’t in the state. They denied this. I asked the employees what the next option was and they told me to buy in store but would not match the 20% discount code which was applied on eBay. I then said I will change the account details to reflect my name and purchase the unit again and the staff there would happily cancel the first order and issue a refund (funny how they are happy for me to give authority to cancel a 'Random' persons order). I then had a staff member stand next to me and watch me change the details on eBay and rebuy the exact same unit again making me out of pocket a total of $1,358.40. I then stood there and waited for the order to come through ‘The Good Guys’ system again. Once the order was received, she once again refused to hand the product over as the name was still reflecting my partner, even though she watched me complete the purchase and she could verify it was me She refused to give me any verification that the first order was cancelled in person and said she would email the email address on the eBay account.Similar opinion? Write a review on ieatwords.com.au!
Total unsatisfiedSydney Surrounds, NSW
- 6 reviews
GREAT SERVICE and Knowlegable
We have bought our cooktop, oven, exhaust unit, dishwasher, T.V, sound bar and floor fan from the Good Guys at the Erina fair over a period of time.
Lee who works in the electrical section is very knowlegeable and nothing is too much trouble. We had an issue with a faulty product and he went to the extra level to assist in making sure everything was sorted out.
The other staff are also very helpful and if don't know about a products or will get someone to help you.
We have taken their advice on what to buy and never been dissatisfied.
I c...Read more
annot not rate more highly the level of service we have experienced from all the staff at this store from the lovely ladies at the counter to the storeman who helps you put items in your vechile. Great service and would highly recommend them to my friends and family and anyone else I speak too.Similar opinion? Write a review on ieatwords.com.au!
leannAU
Don't buy Westinghouse individual fridge and freezer .
Purchased the individual Westinghouse Fridge (WRB5004SA) and Freezer (WFB4204SA) with individual concierge warranties. The Fridge door will not open once closed - you have to wait for over a minute before you can open the door. The Freezer door is the opposite, it won't close unless you push it hard. Waiting 3 weeks for service and still no action.
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S K.Sydney, NSW
Worst After Sales Service
The worst after sales service. Extremely rude staff. I had purchased a food processor a few months back from Good Guys and one of the jugs stopped working. The store staff checked for the defect and sent it for repair. I have called the store twice and spoke to their rude staff. They dont have an ETA, no one is willing to help and they dont want to check with the repairer for its status. The food processor being an essential item in the Kitchen we are without it for the last two weeks and dont know when it will be repaired. Would never recommend Good Guys to anyone specifically the Prospect Store
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HeathPerth, WA
- 3 reviews
- 1 like
Warranty 3rd party bad
Brought a TV it blew up. The rude unshaven bloke that works there said I had to contact the manufacturer. Even when ACCC said the good guys are responsible to deal with warranty Not a 3rd party. Contacted TCL
For the 3rd time every time I rang it was like they forgot this was nearly 3 months ago haven't even received a sms ! So just shop online everyone it's easy and warranty is not a problem!
And don't have to deal with a bloke with a little problem.
Still waiting for my TV ! Should have brought a Samsung!
Online
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bacharadbaSydney, NSW
- 2 reviews
Alexandria store is great
very good customer service and always happy to help. price is great and will match any price. online order and pickup in store is great and on time. Thank you Ivan
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JowinozSydney, NSW
- 2 reviews
- Online store
- Verified customer
Never received goods and still not received refund three months later
I bought a Samsung Fridge Freezer on Black Friday.
I got an email from the Good Guys in January apologising for the delay in sending out the goods. I then never heard from them. I have contacted them by phone and my email and requested a refund and was told that they had to locate the item in the warehouse first before refunding me and would call me back.
I have heard nothing at all.
I still have our old fridge freezer and the Good Guys have $2872 of my money, including the delivery fee.
I have now had to report them.
Never buy from this store. They are a disgrace
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Sharon WilliamsSydney, NSW
Staff very unhelpful, i have been in 4 times to store, number of phone call, still no help after 2 months.
went into Campbelltown (nsw) to get air con,10/01/2020 was talked into 3.5, it didn't do the job for small 3 bedroom house, had Panasonic come out to check, they told me that it is only for a bedroom, went into store, they said they would send a tech out to come see what size they should have sold, still not heard anything from them as i have been in to see them 4 time. Still nothing, so as far as service i don't think they know what that is.
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One_and_only_meQueensland
- 4 reviews
Where is the service???
I go in there because It’s close to work and home. Plenty of staff but nearly every time they are just standing around chatting and will look at you but not approach. Very disappointing
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petersydney
- 2 reviews
Can't go through that again
Why isn't it possible to give NO STARS?
Delivery was last Sunday, now it's Tue and still no product. Sent three emails - Still no reply. Phoning them is a nightmare finally got through to the manager who's looking into it and will phone me back... stay tuned!
Update:
They said they cant deliver it for 2 weeks and to send them a email to ask for a refund - which I did. And then I bought a cheaper one from appliances online. AND then that afternoon, the freezer turns up at my place - which I returned.
And now I have spend 20 minutes trying to ge...Read more
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not happy Jan
- 2 reviews
Where's my rights bad guy's
Panasonic sound bar wont power on 4 months old returned item for exchange or refund GOOD LUCK good guys would NOT do either item had to go for repairs then could not give a time frame of a pick up wow very bad service never again take my money happily its got a 12 month warranty not happy jan
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Sue
- 4 reviews
Need staff
Good guys advertises extensively and often have decent deals. However, some stores have a serious lack of staff available to provide any service at all. The amount of times I have waited for service for help with the purchase of products is ridiculous. I will say this depends on the store. Frankston is not great for customer service and after waiting around for what felt like an eternity, we left. We went to the Dandenong store where we were served promptly and given time, information and real assistance. We bought a washing machine and very happy in the end.
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LisztSydney, NSW
If i can rate negative 1 I would!
Paid for an extended warrant before 15 March 2015! My television broke down and they have it collected on 27th February. Repair company said the panel needs to be replaced and the panel is no longer available. I was told they need to send a quotation to insurance for something that doesn't exist anymore okay.
Finally a bit of light at the end of the tunnel and was told that they are looking at replacing it. Then when I called the following day to follow-up they told me that they are still waiting for the manufacturer to replace it before the...Read more
store decides to replace it. Again, they need couple of days to do that! The amount of stress they will put you through before you can even avail of the service that you rightfully paid for is not really worth it. I am not purchasing anything from this store ever again!!!!Similar opinion? Write a review on ieatwords.com.au!
MeganSydney Surrounds, NSW
- 2 reviews
Ice cream is melting...HELP!
Recently our fridge freezer had started playing up and everything starting defrosting & re-freezing every couple of days so off to buy a deep freezer and The Good Guys had just what we needed! We now have Ice cream again!!
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yesPerth, WA
concierge is a con
Bought a fridge about february last year.
Paid for extended warranty and was offered three $20 vouchers a year.
Got the first one pretty promptly, the second only after several phone calls which included GG denying they had any responsibility for the scheme, now over a year and two reminders and no 3rd voucher.
We have practically furnished our house from GG, no more and lodging this, hope it hurts.
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FumingGreater Melbourne (Metropolitan), VIC
Shambles
Needed a rice cooker, and the Good Guys store in Chadstone was listed as having it in stock. Paid online for click and collect, waited for notification that it was ready to be picked up then set out - without a car a long trek by bus on a public holiday, more than 90 minutes. When I got there it turned out the cooker was not ready - and after a long wait, discovered it was not even in stock. Customer service staff said the email notification that it was ready to be picked up was just an automated email and had no bearing on whether the item was...Read more
there or not. Staff tried to sell me a much larger rice cooker instead and didn't understand that I wanted the small one because it has a tiny minimum level of rice required, whereas larger cooker has a huge minimum that is a waste if you need to cook for one person. Incredible - to waste a customer's time like that, and to go out of your way to design a system that will anger customers and make them never ever go anywhere near the Good Guys again.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
broccoli 345asked
Have you gotten a refund?
I’ve always had pleasant experiences in store but due to current COVID19 measures, we can only order online.
I bought an iPad half an hour ago, card was debited, but an error message came up on screen. Took a screenshot of both NAB app and payment screen. Reading these reviews make me fear that my money is going down the drain :(
Peterasked
Why are you so dear now since you've been taken over
No answers
Kayasked
I bought a supposedly new washing machine that had disgusting brown residue inside and on the hose, and when I called and emailed I was apparently only entitled to a new hose rather than a new machine which is what I paid for? Can someone please explain this logic. Otherwise I would rather return it and buy elsewhere so that I can actually get what I’ve paid for
No answers
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