170 questions from our users
my lid is hard to lock in place and almost impossible to take off. I have changed the seals but problem persists.
Hu Lillian, if you've replaced the seal it can take a little while for the new seal to wear in. Regular use and washing will speed this us. You can also try placing a light spray of oil along the seal to assist.
From web comments, few answers to questions.... poor service. Also does this unit so only one thing at a time. Eg if I want to make soups and cakes at same time must I finish one before other can be commenced.
no, you can continue multiple recipes. Simply stop at the point of your previous recipe, commence your new recipe, then select the old one you were using and hit "Continue" as opposed to "restart", and you'll be able to commence where you left off.
Hi Carmel, Hi there, Product Review is an independent website which we've just been granted access to and so we're now going through and making sure we have responded to every review and query. If you...
Read more have a query the best way to get in touch is through our website or Facebook page and we have people responding there daily. In regards to your question, there's only one thing cooking in the bowl, but you can swap between recipes quite easily and it will save your place. Two bowls also means you can swap between recipes very easily. e.g. if you had dough proving for bread in one bowl, you can swap bowls and make your soup. Layered cooking using the steaming attachment also means you can have a few things on the go at once. The best way to find out more is to get in contact with a Consultant. We run online sessions so you can even do this from the comfort of your couch.
The machine is making a beeping noise.
Only the rotary blade seems to be working,
The scales, varoma, timer are not working.
Does the machine need to be serviced? Or is there something I can do at home.
Hi there, if you have a service query for your TM31 you can find out more at the below link, or get in touch with our customer service team. https://thermomix.com.au/pages/thermomix-model-support
My heat setting no working can it be fixed?
Hi there, if you have a service query for your TM31 you can find out more at the below link, or get in touch with our customer service team. https://thermomix.com.au/pages/thermomix-model-support
Where do I buy a replacement for the +/- rubber buttons?
My thermomix keeps tripping the fuses in my house every time I hit the speed button. All other functions work fine. Any ideas?
Hi Kat, please visit this website for troubleshooting and if needed to contact our team https://thermomix.com.au/pages/thermomix-model-support
Hi,
The blades on my TM31 won’t turn at speed when there is food in the bowl, but will turn fine when the bowl is empty?
Karen, maybe check to see the food in the bowl is not too chunky and that you can move the blade manually to make sure it's not stuck. May help.
Hi there, if you have a service query for your TM31 you can find out more at the below link, or get in touch with our customer service team. https://thermomix.com.au/pages/thermomix-model-support
Does anyone have a solution for a stuck button - the dough button is stuck in, it means that most of the buttons including the scales will not work. The unit will turn on and mix at any speed but obviously the functionality is considerably reduced.
Hi there, if you have a service query for your TM31 you can find out more at the below link, or get in touch with our customer service team. https://thermomix.com.au/pages/thermomix-model-support
From couple of weeks i have a TM6 version, today I had an occasion to use TM5, and I am surprised that TM5 has "Timer" option, and TM6 doesn't. (Function that is counting down time you set up). Or maybe I miss this somehow ?
Hi Klaudia, you're correct this feature is currently only on the TM5 model.
Is there a reset function for a model 31-1. I used mine today and the weigh function is completely out of wack
Hi Liz, on this page you'll find some steps to check your scales are working correctly. https://thermomix.com.au/pages/thermomix-model-support
the complaints about customer service is the reason I won't be buying one today..a shame but I refuse to be treated like trash once you have my money, which seems to be a common theme.
Hi MultipleS, we take these customer service reviews very seriously and have reached out to each person to follow up personally. We pride ourselves on our exceptional customer service and currently ha...
Read moreve over 500,000 happy customers with an extremely high satisfaction rating. Unlike many other products on the market, our Thermomix Consultants mean that you have a lifelong Thermomix expert at your fingertips to guide you through your Thermomix experience. We’d love the opportunity to chat further about your concerns so please reach out via this page https://thermomix.com.au/pages/get-in-touch-landing
The spindle at the bottom of my TM5 blades have snapped. Can they be fixed or do I need to buy a whole new blade mechanism?
Hi Lisa, the blade will need to be replaced. You can find spare parts at this website: https://thermomix.com.au/collections/parts-all
What is The sugar stage on tm5?
Hi Sonia, the sugar stage is a function and pre-set mode exclusive to the TM6 model as it has the capability to go to a much higher heat than the TM5 does. You can find out more about this mode here: ...
Read morehttps://www.youtube.com/watch?v=3Gd-E923YaY&list=PLMND218K_T2FdKF8pZ1S7l54PIOJqPmg9&index=2
My bowl could not fit the base. When I check the bowl, the base of the bowl were a bit off. And also I can see the handle of the bowl have a gap but I do not how to fix it. Help?
Am I able to get a replacement cord for my TM31?
Hi there, if you have a service query for your TM31 you can find out more at the below link, or get in touch with our customer service team. https://thermomix.com.au/pages/thermomix-model-support
Can I go out and leave my Thermomix on will it turn off.I am cooking silverside
Where in Australia will I be able to buy these
Hi Georgina. Log onto the thermomix website and fill out your details. A consultant will contact you.
Hi Georgina, simply click the 'Get in now' button on our website https://thermomix.com.au/
Where do you find the wifi connection in the machine.
Hi Kathy, WiFi is activated via the Cook-Key. Once activated, you can find this under 'settings'.
Is it possible to buy only the blade for the jar? Tm31?
yes you can.. Head to the mix shop on the thermomix australia website and you can purchase just the blade there.
Yep sure is, you can buy replacement parts here: https://thermomix.com.au/collections/parts-all
Can I save my own recipes to my Tm6 collection if so, how to I do this?
no not at this stage, however there are apps like paprika and copymethat that allow you to save your own recipes that aren't on cookidoo or the Thermomix recipe community.
Hi Jenny, each recipes on Cookidoo (which connects to the TM6) is triple tested by our local recipe development team to guarantee success. As such, you're currently unable to add your own recipes, but...
Read more you can cook them by using manual cooking. Your Consultant is available to help you concert these recipes to Thermomix methods.Get an answer from our members and Thermomix representatives
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