Reviewer Photos & Videos
Cheryl
- 2 reviews
- 3 likes
- Online store
- Verified customer
Great product and great service
I am very happy with the bracelet that I ordered and impressed with the prompt and professional delivery. I would certainly be happy to deal with this company in the future.
1 comment
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Review collected in partnership with Thomas Sabo
TamGreater Melbourne (Inner), VIC
- 2 reviews
- Physical store
- Verified customer
The staff are always lovely and helpful.
I think there is a good range in store but could definately use a little bit more as ring sizes i always need to order, The wait isnt usually very long though.
1 comment
VickyThomas Sabo
Hi Tam,
Thanks for your feedback. Apologies we don't have all the sizes you need in store. Our range of rings has really grown so we do struggle to have every size of every ring in stock. We do try ... Read more
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Review collected in partnership with Thomas Sabo
RaewynGreater Melbourne (Inner), VIC
- 2 reviews
- Online store
- Verified customer
Sterling Silver Dove Locket
I lost my Thomas Sabo "forget me not" locket which was purchased 9 years go, it was a solid, heavy high quality silver locket which I absolutely LOVED, so I thought I would purchase another one that was similar. I ordered the sterling silver Dove locket which was similar in shape etc but was really disappointed in the quality. It was very thin light weight, not solid like a previous one, also smaller in size which was deceiving, the quality DID NOT reflect the price that I paid.
1 comment
VickyThomas Sabo
Hi Raewyn,
Thanks for taking the time to review us. It's always sad to lose a favourite, much loved jewellery item. We're sorry that you weren't happy with the replacement you purchased. We also unde... Read more
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Review collected in partnership with Thomas Sabo
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KellyNorth-West & West coast, TAS
- 2 reviews
- Online store
- Verified customer
Prefect shines and pretty
We buy the charms for my mother's bracelet we were very happy with the variety of charms at a very good price. We buy charms all the time from you guy.
1 comment
VickyThomas Sabo
Hi Kelly,
Thanks for your wonderful review. The charms are lovely and there are so many of them to choose from. We hope you add to your charm collection for your mother's bracelet again soon.
Kind regards, Vicky
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Review collected in partnership with Thomas Sabo
AngeloSydney, NSW
- Online store
- Verified customer
More men’s jewellery
I think prices are getting more expensive than gold. Only purchase if item I like is on sale. Concentrate more on men’s collection of jewellery rather than women as they have larger range than men.
1 comment
VickyThomas Sabo
Hi Angelo,
Thanks for you review. We're sorry you find it's getting a bit expensive. We do try to keep our prices reasonable, while having unique designs and high quality jewellery. Keep an eye out... Read more
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Review collected in partnership with Thomas Sabo
PhilipGreater Melbourne (Metropolitan), VIC
- Physical store
- Verified customer
Taking your time.
Hi,
Just wanted to share how much I appreciated the service I received at Thomas-Sabo's Westfield Doncaster store. The sales assistant was patient and helpful. I had selected a number of items online but wanted to see them in person before making my final decision. It was a good thing as you don't appreciate the size or lack of until you see it.
The sales assistant did not rush me, offered alternatives and most importantly listened to what I wanted.
I wouldn't hesitate to go back.
Thank you.
1 comment
VickyThomas Sabo
Hi Philip,
Thanks for sharing your experience at our THOMAS SABO Doncaster store. We will certainly pass on the feedback to the store that the sale assistant was patient and helpful. I'm sure they will see you again soon.
Kind Regards, Vicky
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Review collected in partnership with Thomas Sabo
- Physical store
- Verified customer
Room for improvement
The range varies and sometimes there are things that really attract me and at other times not. The quality is good but I found the beaded bracelets break after time. They should invest in something more robust or offer a re-stringing service..preferably free of charge. Pricing can be expensive. I love sliver but silver is the most economical form of a semi precious metal and sometimes I need to look elsewhere for silver jewellery because of the price range.
1 comment
VickyThomas Sabo
Hi Jay,
Thanks for taking the time to write a review for us. Your feedback is really important. Please reach out to us on [email protected] if your bracelets have broken to see how we can help you.
Kind regards, Vicky
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Review collected in partnership with Thomas Sabo
Love love my scarab ring!
I really love the design of the jewellery, it’s made really well and looks great when worn. The price is reasonable for the quality of the workmanship. It’s one of only small number of brands that offer an alternative to boring mainstream jewellery.
1 comment
VickyThomas Sabo
Hi Michael,
Thanks for your review. The Scarab ring is an incredible piece, not at all boring or mainstream. It's great to hear you love the design of it and that it looks good on you. Please let u... Read more
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Synove BohlinSouth East Queensland, QLD
- 6 reviews
- Online store
- Verified customer
Pretty Ring
Very disappointed as the ring delivered to me is at least 2 sizes too big (using your on-line Size Guide). - I ordered a size 54. I will now have to try finding a jeweler who can hopefully resize it at a reasonable extra cost. Otherwise the ring is lovely.
1 comment
VickyThomas Sabo
Hi Synove,
Thank you for taking the time to write your review. We're glad you found the ring pretty, but are sorry the sizing wasn't right. Please reach out to us on [email protected] with your... Read more
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Review collected in partnership with Thomas Sabo
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- Online store
- Verified customer
Beautiful, great price and free engraving
Beautiful pink shade of rose gold. Not orangey like some kinds. So pleased, paired with a silver chain. The free engraving was beautiful. Ordered Thursday morning received pendant on Friday afternoon
1 comment
VickyThomas Sabo
Hi Shopper,
Thanks for your wonderful review. The rose gold jewellery is beautiful, we know what you mean about the orangey colour of some rose gold jewellery out there.
We're also glad the engravi... Read more
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Review collected in partnership with Thomas Sabo
- Online store
- Verified customer
Gorgeous jewellery for all ages.
Ordered jewellery to send to a young girl overseas and was delighted as was she with her gift. It was very reasonably priced, presented beautifully in an attractive little box.
1 comment
VickyThomas Sabo
Hi Jacqueline,
Thanks so much for your lovely review. A lot of people do purchase our jewellery as gifts, so presentation is really important to us. We're glad we didn't disappoint the recipient of ... Read more
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Review collected in partnership with Thomas Sabo
Lina
- 2 reviews
- Online store
- Verified customer
Love shopping with Thomas Sabo
Easy to navigate site, products are always of the highest quality & gorgeous. I have been a long time fan of Thomas Sabo, for everyday wear. Superb quality & designs. Wouldn’t be without my jewellery!
1 comment
VickyThomas Sabo
Hi Linda,
Thanks for taking the time to write your wonderful review. It's good to hear you wouldn't be without your THOMAS SABO jewellery. We do pride ourselves on the quality of our jewellery. Don... Read more
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Review collected in partnership with Thomas Sabo
Elizabeth C.Perth, WA
- Online store
- Verified customer
Can’t go past it!!!!
Every piece I have bought is just perfect.. always satisfied with everything from Thomas Sabo and the price is not over the top. And adding new things all the time.
1 comment
VickyThomas Sabo
Hi Elizabeth,
Thanks for taking the time to write your lovely review. We're so glad you have had such great experiences with our jewellery. We hope to help you out again when you are ready to add th... Read more
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Review collected in partnership with Thomas Sabo
BelAU
- Online store
- Verified customer
Beautiful! Exactly what I wanted!
The range and quality were great. Took me a while to find the perect earrings. There were no unexpected costs and my parcel arrived on time. Easy to order online.
1 comment
VickyThomas Sabo
Hi Bel,
Thanks so much for your wonderful review. It's always a good sign when the only thing that takes too long is deciding which are the perfect earrings, there are so many choices! ... Read more
It's good to hear your parcel arrived on-time and you found our online ordering simple. Hopefully next time will be just as easy! Best regards, VickySimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Thomas Sabo
Alys234Sydney, NSW
- 2 reviews
- Physical store
- Verified customer
Good and friendly service
I like the design and products. The products price is affordable too. Unfortunately my rose gold bracelet colour has changed and can't be cleaned or nothing can be done to restore its original colour. It is a pity when I paid more for it than silver or gold bracelet.
3 comments
VickyThomas Sabo
Hi There,
Thank you for taking the time to write your review. We're glad you were happy with the service you received at our store, the price and design of the products.
... Read more
Hi Vicky,
The bracelet is a birthday gift from my daughters about 5 years ago and I did not use it much because it is invaluable to me. I only started using it sparingly 2 years ago when I found out ... Read more
that it has discoloured. I don't even use it with perfume or when swimming or showering. So to be frank I am disappointed with the quality of the bracelet.VickyThomas Sabo
Hi Anita,
Thank you for getting back to us so quick!
We will contact you directly via email with more details on how we can look into resolving this issue with your bracelet for you :)
Kind Regards, Georgia
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Review collected in partnership with Thomas Sabo
Find out how Thomas Sabo compares to other Jewellery Shops & Brands
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StephEMoora
- Online store
- Verified customer
Gorgeous jewellery
I have many Thomas Sabo pieces. It’s pretty much the only jewellery I wear. There prices are reasonable and I love how easy it is to order online. I have never been disappointed with anything.
1 comment
VickyThomas Sabo
Hi Steph,
Thanks so much for your wonderful review. It's lovely to hear that THOMAS SABO is pretty much the only jewellery you wear. We hope to continue to delight you with your future online orders.
Best regards, Vicky
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Review collected in partnership with Thomas Sabo
AlannaGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Love the products, speedy online delivery
Love all my Thomas Sabo Jewellery, delivery through online is fantastic and quick. Always received with beautiful packaging. It’s a great company to shop with, online and in store. Communication is great.
1 comment
VickyThomas Sabo
Hi Alanna,
Thanks for your wonderful review. We are glad you love all your THOMAS SABO jewellery. It's also good that our service in terms of delivery speed, packaging and communication are all worki... Read more
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Review collected in partnership with Thomas Sabo
marcie jSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Frendly staff members and brilliant products. Good and organise to disply the shop it make eye catching all the time.
I like the karma beads line all. Necklace, bracelet and earing too.
I am really love to wearing on special day. Every body can ask me where come from.
I am so proud of mention it is Thomas sabo.
1 comment
VickyThomas Sabo
Hi Marcie,
We're so glad you had a great experience in our store. Our store staff work especially hard to merchandise our displays to make them eye catching and showcase our products. It's great to ... Read more
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Review collected in partnership with Thomas Sabo
NatalieMetropolitan Adelaide, SA
- Physical store
- Verified customer
Perfect
Absolutely great customer service
I was so upset as I went into another jewellery store prior walking into Thomas Sabo in Rundle mall and they gave me the worst customer service until I walked into Thomas Sabo I had a great experience and bought exactly what I needed
1 comment
VickyThomas Sabo
Hi Natalie,
Thank you for your great review. We are so glad the staff at our THOMAS SABO Rundle Mall Adelaide store provided such a great experience for you. We hope to serve you again soon.
Kind regards, Vicky
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Review collected in partnership with Thomas Sabo
- Physical store
- Verified customer
Love it all
Love all the items and shop both in ADELAIDE and Melbourne. Great service and usually a little something else thrown in with purchases. Don’t watch out for specials necessarily as I buy items for particular times such as birthdays etc. great stuff!
1 comment
VickyThomas Sabo
Hi Jennifer,
thanks for you lovely review. We don't often hear from people who visit stores in multiple cities, so are really glad you had such a great experience in both locations. We also hope you... Read more
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Review collected in partnership with Thomas Sabo
Questions & Answers
Dianne Gasked
How do i have my black bracelet restrung
1 answer
VickyThomas Sabo
Hi Dianne,
Thanks for reaching out to us. I can't apologise enough for not responding sooner. In terms of getting your bracelet restrung. Please reach out to our customer service team on [email protected]. They will direct you regarding your repair.
Kind regards
The Thomas Sabo Team
Flaviettaasked
Hi I have a bracelet which broke (looks like fishing line?), I gathered up most of the beads. Can you advise me where I can have it restrung? Thank you
1 answer
VickyThomas Sabo
Hi Flavietta,
We're sorry to hear your bracelet has broken! All Thomas Sabo products are covered by a comprehensive 12 month warranty against defects in material and manufacture. You can send your bracelet to the following address via a registered post to our Repairs Department including with your bracelet your proof of purchase, a cover letter explaining what repair you would like completed, and contact details:
Att: Repairs Department
Duraflex Group Australia
Level 1, 328 High Street
Chatswood NSW 2067
If you have any further questions please contact out team to assist you at [email protected]!
Kind Regards, Georgia
Jo H.asked
My pearl charms have coating coming off. This means they are not real pearls. Just glass balls with a pearlised coating. What can Thomas Sabo do to help me?
1 answer
VickyThomas Sabo
Hi Jo,
thanks for your question. Thomas Sabo sell a combination of both freshwater and synthetic pearl jewellery. The website or jeweller you purchased from should have information on if individual items are freshwater or synthetic pearls. We are not able to answer that without knowing which product you have. Either way, we'd be happy to help with your issue, but need more information to assess it. Please contact us at [email protected] with the product you have, where and when you purchased it from. We will need to ensure your products are genuine Thomas Sabo jewellery as well as assessing the issue.
Please let us know if I can be of further assistance.
Regards
The Thomas Sabo Team
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VickyThomas Sabo
Hi Cheryl,
Thanks for your wonderful review. We're glad to impress you with the delivery service and the bracelet itself. We hope to see you online again soon.
Kind regards, Vicky