Reviewer Photos & Videos
MaudSydney Surrounds, NSW
Perfect, but broken
Very pleased with the prompt service and delivery of my beautiful Mother's day special gift Y necklace and charm bracelet. Unfortunately the necklace broke on the third outing, only 2 charms attached. So that was disappointing.
1 comment
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- Online store
- Verified customer
Love, love love it!!
i just LOVE everything I have ordered through the Thomas Sabo on line store...they are so quick and no nonsense. True to description ....the quality and price are great as well.
1 comment
VickyThomas Sabo
Hi Tina,
Thank you so much for your lovely feedback, we really appreciate it! We work really hard to make sure every experience with us is perfect, so to hear you love everything your have ordered is ... Read more
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Review collected in partnership with Thomas Sabo
Ms_HRPSydney, NSW
- Physical store
- Verified customer
Best time to buy Thomas Sabo is on Sale
I love a lot of what Thomas Sabo does and I have a lot of pieces in my collection. I mainly buy most of my pieces when there's a promotion or sale as Thomas Sabo jewellery may not necessarily be great value for money at full price. I like to buy the more expensive heavier pieces but find that they're not normally available in Australia and shops won't order them unless I pay up front. It would be great if your flagship store in Sydney would stock all the pieces in its entirety. BTW, So far I love what I've seen in the Rita Ora Collection overseas. I do hope ALL of it comes to Australia.
1 comment
VickyThomas Sabo
Hi Lovely,
Thank so much for your review, we really value our customers feedback! We understand your frustration with not being able to see our entire range in store before purchasing, unfortunately o... Read more
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RobynSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Love this store, a little too much!!!
The product selection was fantastic, modern & very different from run of the mill jewelry available elsewhere. Staff were a tremendous help, had many ideas & suggestions, especially as I went in very undecided on a purchase. Can’t fault service or product, wish more companies put this much time & effort into their businesses.
1 comment
VickyThomas Sabo
Hi Robyn,
Thank you so much for your beautiful feedback about our Chatswood Store! We love to hear that our girls were able to help you and give out suggestions to make your shopping experience with u... Read more
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Review collected in partnership with Thomas Sabo
- Online store
- Verified customer
Great service
Items ordered were exactly what I needed. Prompt service, will use the online store again. Wish that you can get rings in larger sizes for Women though. Otherwise great products.
1 comment
VickyThomas Sabo
Hi Lovely,
Thanks so much for your feedback! We're so happy to hear you were pleased with our service and that your found exactly what you needed, we really do try our best! We hope to see you shop with us again shortly.
Kindest Regards, Georgia x
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Review collected in partnership with Thomas Sabo
LauraMetropolitan Adelaide, SA
- 2 reviews
- Physical store
- Verified customer
Excellent jewellery and fantastic service.
I only wear Thomas sabo jewellery. It is the best stylish design and staff in the Adelaide city store go above and beyond to help. I usually wait for the sales as I find it rather expensive.
1 comment
VickyThomas Sabo
Hi Laura,
Thank you so much for your kind feedback about our Adelaide store! Our girls always try to go above and beyond, and make sure that every customer's experience with them is only the best to h... Read more
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MaureenMetropolitan Adelaide, SA
- Physical store
- Verified customer
The products are perfect for every day or special occasions
Very satisfied lovely range and good quality and the pricing was good, I was very happy with the cost and the service given. I have not ordered any customised product so i cannot coment
1 comment
VickyThomas Sabo
Hi Maureen,
Thank you so much for your awesome feedback! We're so glad to hear you love our range and appreciate the quality of our products. We work really hard in trying to provide the very best hig... Read more
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Kent.GryphonPerth, Western Australia
- 2 reviews
- Online store
- Verified customer
Stunning product, great service
I purchased a number of Thomas Sabo karma beads and I love them. They are exquisite in design and well priced.
The beads arrived fast and were perfect, I think it took longer for me to decide where they would go on my bracelet than it did for for them to arrive at my door.
I am a regular customer and will continue to be so.
1 comment
VickyThomas Sabo
Hi Kent,
Thank you so much for your review, we really value our loyal customer's feedback! We love that we were able to deliver your order to your door in record time, we always aim to make shopping w... Read more
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Review collected in partnership with Thomas Sabo
PhyuSydney, NSW
- Online store
- Verified customer
The pendant ring broke, not strong enough
The pendant ring broke, even though the pendant is quite heavy the ring is too slim and weak. Cannot fit the necklace and need another attachment to wear with the necklace.
1 comment
VickyThomas Sabo
Hi Phyu,
I'm so sorry to hear about the issue you have had with your pendant and necklace! I definitely would like to investigate this matter for you and help assist you in anyway I can. All Thomas Sa... Read more
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Review collected in partnership with Thomas Sabo
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JodieNorth Western Region, NSW
- Online store
- Verified customer
Just beautiful jewellery.
Service is amazing and great quality products. Never disappointed when i purchase a product. Just wish i could afford to buy more lol. Original and elegant keep the new designs coming.
1 comment
VickyThomas Sabo
Hi Jodie,
Thank you so much for your lovely feedback! We work really hard to try and make every experience enjoyable and ensure that we provide our customers with only the highest quality pieces that ... Read more
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Review collected in partnership with Thomas Sabo
- Online store
- Verified customer
Products are beautiful, customer relations are very average
I purchased a locket and it had a fault after wearing it twice I returned it and wasn’t happy with the result. Marea dealt with me and I didn’t find her very friendly
1 comment
VickyThomas Sabo
Hi Wendy,
We can understand your frustration with your locket. We do pride ourselves on the highest quality products and on our service to our customers.
This locket was assessed by our experienced je... Read more
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Review collected in partnership with Thomas Sabo
VanessaSouth East Queensland, QLD
- 2 reviews
- Online store
- Verified customer
Loving my Thomas sabo but . . .
I love all my charms, love the range and I love the turnaround times. Not a fan of quality though. Two charms have since broken other than that all good.
1 comment
VickyThomas Sabo
Hi Vanessa,
Thanks so much for your feedback. We love to hear that you love our range but would love it even more if we could help you resolve the issue with your broken charms. All Thomas Sabo produc... Read more
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Review collected in partnership with Thomas Sabo
AlisonCentral West, NSW
- Online store
- Verified customer
The products are great and fast shipping
Good range of products and fast shipping service. The products themselves are really beautiful and made from top quality materials. I would recommend Thomas Sabo online store to anyone who top quality jewellery at the right price.
1 comment
VickyThomas Sabo
Hi Alison,
Thank you very much for this great feedback! It means the world to us to hear that you love our pieces as it inspires us to create more of our high quality jewellery and watches that you wi... Read more
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Review collected in partnership with Thomas Sabo
BeckyPerth, WA
- 2 reviews
- Online store
- Verified customer
Easy to use and the product arrived really quickly
The range is amazing something for everyone, I am a regular shopper at Thomas sabo. The jewellery is made to last you can wear it every day or use to spice up your dress design
1 comment
VickyThomas Sabo
Hi Becky,
Thank you for your lovely feedback, we love hearing from our loyal customer that keep coming back for more! We really to try to create pieces to cater everyone's desires and to share the lov... Read more
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Review collected in partnership with Thomas Sabo
Struth
- 2 reviews
- Online store
- Verified customer
Excellent Service
Easy to locate the items I was interested in, and so many. Pricing was awesome, no unexpected costs. Arrived in no time at all, arrived in a lovely box, with no damage.
1 comment
VickyThomas Sabo
Hi Struth,
Thank you for your awesome feedback, we really appreciate it! We're so happy to hear you're happy with our services and that you received your order safe and sound. We really try to ensure ... Read more
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SarahSydney, NSW
- Online store
- Verified customer
Great customer service. Love Thomas Sabo products. Fast delivery.
Excellent customer service. My email asking a question about the jewellery was answered promptly. Updates once package despatched to Carlingford were great and it arrived the next day. Love Thomas Sabo products and will order online again. Too easy. Thanks!
1 comment
VickyThomas Sabo
Hi Sarah,
Thank you so much for your lovely feedback. We work really hard to try make our customers shopping experience with us as easy and quick as possible, so hearing that you received your order ... Read more
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Review collected in partnership with Thomas Sabo
BrookePerth, WA
- 2 reviews
- Physical store
- Verified customer
Do not buy from Claremont Perth store
Do not purchase items from this store - I recently had the most disappointing and awful service at this store. I went in to exchange a ring (~$250) I had bought as a gift for my partner as it was the wrong size. The saleswoman rudely and unprofessionally refused. I explained that the manager on duty (2 days earlier) had assured me she would change the size if needed. The salesperson, stated rudely she had seen my partner “wearing” the ring as he entered the store, the ring did NOT fit and my partner was demonstrating this as we entered the stor...Read more
e trying it on and off different fingers. How could he determine if it fit or not if he wasn’t even allowed to try it on? I had given the ring to him moments earlier at a birthday lunch and wanted to sort out the sizing immediately. I was so disappointed and decided to visit the store later in the week to speak to the manger. The manager also refused to swap the size even though I had brought the ring back in original packaging and with all receipts saying that the salesperson had written that this item was “worn” on the invoice. I asked for details to speak to the owner but she also refused saying she would pass on my details. Before this incident I had planned to purchase my sisters 21st present here but I will NEVER shop here again.1 comment
VickyThomas Sabo
Hi Brooke,
we are so sorry for your poor experience at the TS & More store in Claremont Perth. We don't have any Thomas Sabo direct stores in Perth. Although this store stocks Thomas Sabo products, ... Read more
we have no control over the staff or trading practices at this store. However, we will certainly pass your feedback on to them. If you prefer, in future you can order directly with us online. All our online purchases have a full 30 day exchange policy for change of size or mind. Please let me know if there is anything further I can do for you.Similar opinion? Write a review on ieatwords.com.au!
MeaghanMetropolitan Adelaide, SA
- Online store
- Verified customer
Don’t waste your money
I was given a ring for Christmas. Within hours of wearing it it was pointed out to me that it was bent out of shape. I’ve been wearing rings for many years without any such issues. I certainly hadn’t felt anything hurt my finger to make me think my ring was being damaged.
I paid to send it back. They said excessive force had been placed on it. I hadn’t felt it bend, so am guessing it was just a cheap piece of metal. I definitely would not recommend the quality of the Thomas Sabo products if they can be damaged without you even knowing.
1 comment
VickyThomas Sabo
Hi Meaghan,
we can understand your frustration in receiving a gift for Christmas and it ending up as bent as this ring was when we received it back. We do pride ourselves on the highest quality products and on our service to our customers.
... Read more
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Appaling Customer Service at Adelaide Rundle Mall Store
Very poor service received today when I tried to exchange an online purchase in store for toady. The apathy and unacceptable attitude of the two sales girls (one of them was named Tayla, I didn't get the name of the other girl) simply put me off.
I was actually prepared to spend more in store today despite not being able to do an exchange but I'm not putting up with arrogant behavior, especially as I'm a long time fan of the brand and was even wearing a pair of their earrings while visiting the store.
Tayla even offered to ring the Sydney store to order in a pair of earrings I had my eye on, but after having to put up with such poor service, I felt it wasn't worth the bother.
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Horrible customer service! Don't waste your money.
I brought a beaded necklace at the Thomas Sabo store in Westfield Liverpool, Syd. It was expensive. They sold me a display model as they did not have any new ones in the draws. As I like it so much I took it, not really checking for stretches. After bringing it home and having some thought, I realised that I was wasn't going to wear it much (its not an everyday piece). So I went back to return it. I have never worn the piece. Like I mentioned its not an every piece. The manager refused to give me the refund as she said that it was been worn. Th...Read more
ey sold me a display piece! Of-course it had some markings on it. They are all nice when selling you something, but when you want to return something or exchange - they are a total let down. I had more pieces in mind I wanted to buy for there, but after how they handled this, I will not be spending another dollar there! Be careful, very poor customer service - they are nice when selling you something. But if you having any issues or simply just want a refund, they will won't care. Your money is better spent else where!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Dianne Gasked
How do i have my black bracelet restrung
1 answer
VickyThomas Sabo
Hi Dianne,
Thanks for reaching out to us. I can't apologise enough for not responding sooner. In terms of getting your bracelet restrung. Please reach out to our customer service team on [email protected]. They will direct you regarding your repair.
Kind regards
The Thomas Sabo Team
Flaviettaasked
Hi I have a bracelet which broke (looks like fishing line?), I gathered up most of the beads. Can you advise me where I can have it restrung? Thank you
1 answer
VickyThomas Sabo
Hi Flavietta,
We're sorry to hear your bracelet has broken! All Thomas Sabo products are covered by a comprehensive 12 month warranty against defects in material and manufacture. You can send your bracelet to the following address via a registered post to our Repairs Department including with your bracelet your proof of purchase, a cover letter explaining what repair you would like completed, and contact details:
Att: Repairs Department
Duraflex Group Australia
Level 1, 328 High Street
Chatswood NSW 2067
If you have any further questions please contact out team to assist you at [email protected]!
Kind Regards, Georgia
Jo H.asked
My pearl charms have coating coming off. This means they are not real pearls. Just glass balls with a pearlised coating. What can Thomas Sabo do to help me?
1 answer
VickyThomas Sabo
Hi Jo,
thanks for your question. Thomas Sabo sell a combination of both freshwater and synthetic pearl jewellery. The website or jeweller you purchased from should have information on if individual items are freshwater or synthetic pearls. We are not able to answer that without knowing which product you have. Either way, we'd be happy to help with your issue, but need more information to assess it. Please contact us at [email protected] with the product you have, where and when you purchased it from. We will need to ensure your products are genuine Thomas Sabo jewellery as well as assessing the issue.
Please let us know if I can be of further assistance.
Regards
The Thomas Sabo Team
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VickyThomas Sabo
Hi Maud,
Thanks for your review. We're really glad the service was prompt and your necklace was beautiful. We are really sorry to hear that the necklace broke on it's 3rd outing. Please make sure ... Read more
that you contact our customer service team on [email protected] and provide us with more details of your product and order. All your THOMAS SABO jewellery comes with a 1-year warranty covering material defects and production faults from your date of purchase. We look forward to hearing from you soon. Best regards, Vicky