??!

Reviews

3.9

96 reviews
5
(56)
4
(13)
3
(7)
2
(2)
1
(18)
  • Product Quality
    4.5 (67)
  • Return Claim MadeYes (5) · No (67)
  • Shipping
    4.7 (33)
  • Warranty Claim MadeYes (5) · No (65)
  • Customer Service
    4.3 (22)
Previous
Next

Reviewer Photos & Videos

Maud

MaudSydney Surrounds, NSW

Perfect, but broken

published

Very pleased with the prompt service and delivery of my beautiful Mother's day special gift Y necklace and charm bracelet. Unfortunately the necklace broke on the third outing, only 2 charms attached. So that was disappointing.



1 comment
Thomas Sabo
VickyThomas Sabo

Love, love love it!!

published

i just LOVE everything I have ordered through the Thomas Sabo on line store...they are so quick and no nonsense. True to description ....the quality and price are great as well.



1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Ms_HRP

Ms_HRPSydney, NSW

Best time to buy Thomas Sabo is on Sale

published

I love a lot of what Thomas Sabo does and I have a lot of pieces in my collection. I mainly buy most of my pieces when there's a promotion or sale as Thomas Sabo jewellery may not necessarily be great value for money at full price. I like to buy the more expensive heavier pieces but find that they're not normally available in Australia and shops won't order them unless I pay up front. It would be great if your flagship store in Sydney would stock all the pieces in its entirety. BTW, So far I love what I've seen in the Rita Ora Collection overseas. I do hope ALL of it comes to Australia.



1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Jewellery Shops & Brands

Find out how Thomas Sabo compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all
Robyn

RobynSydney, NSW

  • 2 reviews

Love this store, a little too much!!!

published

The product selection was fantastic, modern & very different from run of the mill jewelry available elsewhere. Staff were a tremendous help, had many ideas & suggestions, especially as I went in very undecided on a purchase. Can’t fault service or product, wish more companies put this much time & effort into their businesses.

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Great service

published

Items ordered were exactly what I needed. Prompt service, will use the online store again. Wish that you can get rings in larger sizes for Women though. Otherwise great products.

1 comment
Thomas Sabo
VickyThomas Sabo

Hi Lovely,
Thanks so much for your feedback! We're so happy to hear you were pleased with our service and that your found exactly what you needed, we really do try our best! We hope to see you shop with us again shortly.
Kindest Regards, Georgia x

Review collected in partnership with Thomas Sabo

Laura

LauraMetropolitan Adelaide, SA

  • 2 reviews

Excellent jewellery and fantastic service.

published

I only wear Thomas sabo jewellery. It is the best stylish design and staff in the Adelaide city store go above and beyond to help. I usually wait for the sales as I find it rather expensive.

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Maureen

MaureenMetropolitan Adelaide, SA

The products are perfect for every day or special occasions

published

Very satisfied lovely range and good quality and the pricing was good, I was very happy with the cost and the service given. I have not ordered any customised product so i cannot coment

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Kent.Gryphon

Kent.GryphonPerth, Western Australia

  • 2 reviews

Stunning product, great service

published

I purchased a number of Thomas Sabo karma beads and I love them. They are exquisite in design and well priced.
The beads arrived fast and were perfect, I think it took longer for me to decide where they would go on my bracelet than it did for for them to arrive at my door.
I am a regular customer and will continue to be so.

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Phyu

PhyuSydney, NSW

The pendant ring broke, not strong enough

published

The pendant ring broke, even though the pendant is quite heavy the ring is too slim and weak. Cannot fit the necklace and need another attachment to wear with the necklace.

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Jewellery Shops & Brands

Find out how Thomas Sabo compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all
Jodie

JodieNorth Western Region, NSW

Just beautiful jewellery.

published

Service is amazing and great quality products. Never disappointed when i purchase a product. Just wish i could afford to buy more lol. Original and elegant keep the new designs coming.

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Products are beautiful, customer relations are very average

published

I purchased a locket and it had a fault after wearing it twice I returned it and wasn’t happy with the result. Marea dealt with me and I didn’t find her very friendly

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Vanessa

VanessaSouth East Queensland, QLD

  • 2 reviews

Loving my Thomas sabo but . . .

published

I love all my charms, love the range and I love the turnaround times. Not a fan of quality though. Two charms have since broken other than that all good.

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Alison

AlisonCentral West, NSW

The products are great and fast shipping

published

Good range of products and fast shipping service. The products themselves are really beautiful and made from top quality materials. I would recommend Thomas Sabo online store to anyone who top quality jewellery at the right price.

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Becky

BeckyPerth, WA

  • 2 reviews

Easy to use and the product arrived really quickly

published

The range is amazing something for everyone, I am a regular shopper at Thomas sabo. The jewellery is made to last you can wear it every day or use to spice up your dress design

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Struth

Struth

  • 2 reviews

Excellent Service

published

Easy to locate the items I was interested in, and so many. Pricing was awesome, no unexpected costs. Arrived in no time at all, arrived in a lovely box, with no damage.

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Jewellery Shops & Brands

Find out how Thomas Sabo compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all
Sarah

SarahSydney, NSW

Great customer service. Love Thomas Sabo products. Fast delivery.

published

Excellent customer service. My email asking a question about the jewellery was answered promptly. Updates once package despatched to Carlingford were great and it arrived the next day. Love Thomas Sabo products and will order online again. Too easy. Thanks!

1 comment
Thomas Sabo
VickyThomas Sabo

Review collected in partnership with Thomas Sabo

Brooke

BrookePerth, WA

  • 2 reviews

Do not buy from Claremont Perth store

published
1 comment
Thomas Sabo
VickyThomas Sabo
Meaghan

MeaghanMetropolitan Adelaide, SA

Don’t waste your money

published

I was given a ring for Christmas. Within hours of wearing it it was pointed out to me that it was bent out of shape. I’ve been wearing rings for many years without any such issues. I certainly hadn’t felt anything hurt my finger to make me think my ring was being damaged.
I paid to send it back. They said excessive force had been placed on it. I hadn’t felt it bend, so am guessing it was just a cheap piece of metal. I definitely would not recommend the quality of the Thomas Sabo products if they can be damaged without you even knowing.

1 comment
Thomas Sabo
VickyThomas Sabo

Appaling Customer Service at Adelaide Rundle Mall Store

published

Horrible customer service! Don't waste your money.

published
See all Thomas Sabo reviews

Questions & Answers

Dianne G

Dianne Gasked

Online store

How do i have my black bracelet restrung

1 answer
Thomas Sabo
VickyThomas Sabo

Hi Dianne,
Thanks for reaching out to us. I can't apologise enough for not responding sooner. In terms of getting your bracelet restrung. Please reach out to our customer service team on [email protected]. They will direct you regarding your repair.
Kind regards
The Thomas Sabo Team

Flavietta

Flaviettaasked

Thomas Sabo

Hi I have a bracelet which broke (looks like fishing line?), I gathered up most of the beads. Can you advise me where I can have it restrung? Thank you

1 answer
Thomas Sabo
VickyThomas Sabo

Hi Flavietta,
We're sorry to hear your bracelet has broken! All Thomas Sabo products are covered by a comprehensive 12 month warranty against defects in material and manufacture. You can send your bracelet to the following address via a registered post to our Repairs Department including with your bracelet your proof of purchase, a cover letter explaining what repair you would like completed, and contact details:

Att: Repairs Department
Duraflex Group Australia
Level 1, 328 High Street
Chatswood NSW 2067

If you have any further questions please contact out team to assist you at [email protected]!

Kind Regards, Georgia

Jo H.

Jo H.asked

Thomas Sabo

My pearl charms have coating coming off. This means they are not real pearls. Just glass balls with a pearlised coating. What can Thomas Sabo do to help me?

1 answer
Thomas Sabo
VickyThomas Sabo

Hi Jo,

thanks for your question. Thomas Sabo sell a combination of both freshwater and synthetic pearl jewellery. The website or jeweller you purchased from should have information on if individual items are freshwater or synthetic pearls. We are not able to answer that without knowing which product you have. Either way, we'd be happy to help with your issue, but need more information to assess it. Please contact us at [email protected] with the product you have, where and when you purchased it from. We will need to ensure your products are genuine Thomas Sabo jewellery as well as assessing the issue.

Please let us know if I can be of further assistance.

Regards

The Thomas Sabo Team

Get an answer from our members and Thomas Sabo representatives

Other Jewellery Shops & Brands


ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.