Reviewer Photos & Videos
- Online store
- Verified customer
Stunning dots ring... OBSESSED!
Thomas Sabo have such a beautiful collection of rings as well as other jewellery which did make it extremely hard to choose, however I definitely picked my favourite one in the end. It is a high quality silver ring which was even better than I expected it could be. Simple and elegant, yet unique in its design ; it was exactly what I was after and was well represented by the product photos on the website. It looks even better in real life, and I absolutely love it!
1 comment
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Review collected in partnership with Thomas Sabo
Michelle
- 2 reviews
Sensational products and service
I have been a fan of Thomas Sabo products for years. I love the online store. The service is second to none. I have had questions answered promptly and the people answering have been so helpful. The jewellery is dispatched very quickly and is beautifully packaged.
1 comment
VickyThomas Sabo
Hi Michelle,
Thanks so much for your lovely review of our online THOMAS SABO store. We're glad you are such a fan of our products. It's also good to hear you've had such great experiences with our d... Read more
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CechGreater Melbourne (Outer), VIC
- 2 reviews
- Physical store
- Verified customer
Very Disappointed
I asked for my bracelet to be restrung which didn’t appear to be an issue when I brought it in. It was apparently sent to Sydney. Two weeks later I was told it had to be restrung in Germany and would therefore take a little longer.
After many many phone calls and excuses my bracelet was eventually returned 13 weeks later. Yes 13 weeks!
So disappointed with all the excuses I was given and the amount of phone calls I had to make to Thomas Sabo to get an answer on when I’d receive it back.
It’s really put me off wanting to shop with you again.
I do love my bracelet and hopefully i can enjoy it for a while longer.
Regards
Sonia
1 comment
VickyThomas Sabo
Hi Sonia,
Thanks for taking the time to post your review. I'm so sorry to hear about your less than perfect experience in getting your bracelet restrung. I definitely understand your frustration.
... Read more
I apologise that it wasn't communicated to you clearly from the outset that the bracelet would be sent to Germany. Unfortunately all our beaded bracelets do need to be sent to Germany for restringing. I can also only apologise for the delays we have been experiencing with repairs that are sent to Germany lately due to system changes. This is not the experience we promote or expect. We really hate to disappoint customers since the core of our business revolves around our customer satisfaction!
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Well done
It was a sale but still nice variety online, after making the payment you received lots of updates so always knew what stage it was up to. Received very quickly.
1 comment
VickyThomas Sabo
Hi Ivy,
Thanks for taking the time to write your review of our online THOMAS SABO store. We're glad you are happy with the variety of jewellery, the communication you received and the speed of the de... Read more
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JosieGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Awesome
Great service very helpful with any questions asked.
Delivery and tracking service was fantastic love my Thomas Sabo Jewellery.
Cant wait to see new range that is being launched exciting times ahead.
1 comment
VickyThomas Sabo
Hi Josie,
Thanks for your lovely review of our online THOMAS SABO store. We're glad you are happy with the service you received, the delivery tracking and our jewellery. We hope to see you again soo... Read more
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Review collected in partnership with Thomas Sabo
carolyn calder
- 2 reviews
Love the originality
I order online as we do not have a Thomas Sabo in New Zealand I absolutely love the quality and originality of Thomas sabo jewellery however lately postage has gone from a few days to a couple of weeks that is my only comment regarding delivery
1 comment
VickyThomas Sabo
Hi Carolyn,
Thanks for taking the time to review our online store. We're really sorry to hear that the postage time frames have increased so much for you. Please reach out to us on [email protected]... Read more
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Top notch service every time!
Bought online many times due to convenience, fast shipping and packed with care - never have any issues. Clear description/pictures on items, great service & quality, highly recommended. Will definitely buy again!
1 comment
VickyThomas Sabo
Hi There,
Thanks for your lovely review of our online THOMAS SABO store. We're glad you are happy with the convenience, speed of our delivery, and the care we take in sending it to you. We hope to see you online again soon.
Kind regards, Vicky
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RhondaWestern District, VIC
- Online store
- Verified customer
Perfect I love it
I am very satisfied with my purchase it holds great meaning to me, the loss of a child is never easy enough definitely will make another purchase, until next time thank you
1 comment
VickyThomas Sabo
Hi Phonda,
Thanks so much for taking the time to write your lovely review of our online store. I am really sorry to hear that you have suffered such a great personal loss. I can't even begin to imag... Read more
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Review collected in partnership with Thomas Sabo
The reviewer stated that an incentive was offered for this review
StephenGreater Melbourne (Outer), VIC
- Online store
- Verified customer
Fantastic
Fantastic service and a great range of quality products.We found exactly what we were looking for and the site was very easy to use.Delivery was prompt and on time and we were very happy.
1 comment
VickyThomas Sabo
Hi Stephen,
Thanks for your great review of our online THOMAS SABO store. We're glad you are happy with the service you received, as well as the range and quality of our jewellery. We hope to see yo... Read more
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Review collected in partnership with Thomas Sabo
The reviewer stated that an incentive was offered for this review
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MelGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Exceptional products, service and delivery.
All products I have purchased have been beautiful, possess wardrobe versatility and are unique. Thomas Sabo pieces also enable an embracement of personal and individual reflections, inspirations, contemplation of nature, spirituality, friendship, love and harmony.
1 comment
VickyThomas Sabo
Hi Mel,
Thanks so much for your lovely review of the THOMAS SABO online store. We're glad you like your jewellery and find it both versatile and unique. We do try to have something for some differin... Read more
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Review collected in partnership with Thomas Sabo
MinnieGreater Melbourne (Inner), VIC
- Physical store
- Verified customer
Melbourne Emporium store is amazing. The girls are all so helpful and chatty
I was very satisfied and had continued to come back and make quite a few further purchases with you. Pricing is very fair for the quality of the products. Everything that I ordered apart from my 2 snake rings had to be imported from Germany, they came much quicker than expected and sizes were all correct and everything was as it should have been
1 comment
VickyThomas Sabo
Hi Minnie,
Thanks so much for your lovely review of our Melbourne Emporium store. We're glad you are happy with your THOMAS SABO jewellery and the speed of ordering in items from Germany. We will al... Read more
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Review collected in partnership with Thomas Sabo
jodieSouth East Queensland, QLD
- Online store
- Verified customer
Perfect gift
Thomas SABO jewellery is unique and the perfect gift for that hard to buy for person. Their pieces are stunning and of excellent quality. I was really impressed with how easy it was to order online, the timeliness of receiving my order and the packaging was fantastic. I will be definitely be using this service again.
1 comment
VickyThomas Sabo
Hi Jodie,
Thanks so much for your lovely review of our online store. We're glad you like your THOMAS SABO jewellery and find it hits the mark for buying gifts for people that are hard to buy for. We... Read more
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Review collected in partnership with Thomas Sabo
LianaSydney, NSW
- Physical store
- Verified customer
Staff disinterested and not helpful.
Staff were very unfriendly, they were more interested in checking their phones and then some information on their store computer. Staff did not approach me, I had to ask for help, and were not forthcoming. In other words, staff were simply not interested in making a sale.or in customer service. I left very dissatisfied.
1 comment
VickyThomas Sabo
Hi Liana,
Thanks for taking the time to post your review. We're so sorry to hear about your less than perfect experience. I definitely understand your frustration and can totally appreciate where yo... Read more
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Review collected in partnership with Thomas Sabo
JJ1
- 2 reviews
- 1 like
- Online store
- Verified customer
Christmas presents
Great service, nicely packed, delivered to door within 3 days and the items I chose looked even better than the photos. The quality of the items of jewellery I chose were perfect.
1 comment
VickyThomas Sabo
Hi There,
Thanks for your wonderful review of our online THOMAS SABO store. We're glad you are happy with the speed of our delivery and the jewellery you chose. It's always a bonus when things you o... Read more
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Review collected in partnership with Thomas Sabo
Easy to buy, exchange and postage is quick!
I really like Thomas Sabo jewellery, particularly the charms and charm bracelets. The online store is great and I receive my beautiful jewellery quickly. Returns are easy and quick and no problem at all.
1 comment
VickyThomas Sabo
Hi Susan,
Thanks for taking the time to review our online store. We're glad you like your THOMAS SABO jewellery and your returns experience. We hope to see you for your next online shop again soon.
Kind regards, Vicky
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- Online store
- Verified customer
Excellent on line service
Very happy with the on line order. It was a great and easy way to shop fast delivery and products are amazing. Everything was great . wonderful quality and prices. Will shop this way again.
2 comments
VickyThomas Sabo
Hi Kellie,
Thanks for your lovely review of our online THOMAS SABO store. We're glad you are happy with the speed of our delivery and our products. We hope to see you again soon, keep an eye out for... Read more
Thanks so much . I love Thomas Sabo and love to see new products. Kellie xx
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Review collected in partnership with Thomas Sabo
- Physical store
- Verified customer
Love this store
Great range, variety and exceptional quality. Some pieces are expensive but they are good quality and are well made. I like how they have themes and offer pieces across the range at different price points.
1 comment
VickyThomas Sabo
Hi Susan,
Thanks for your lovely review of our Emporium store in Melbourne. We're glad you're happy with the range, variety and quality of our products. We hope to see you again soon, keep an eye ou... Read more
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Review collected in partnership with Thomas Sabo
DivaSydney, NSW
- Online store
- Verified customer
Birthday present
This was my first time buying online with Thomas Sabo and I’m very happy. My daughter and I have matching karma bracelets and buy each other new additions for special occasions.
1 comment
VickyThomas Sabo
Hi Diva,
Thanks for taking the time to write your lovely review. The matching karma bracelets is a beautiful mother-daughter idea. Enjoy each of the new additions to the bracelet with her to celebra... Read more
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Review collected in partnership with Thomas Sabo
AnneOPerth, WA
- Online store
- Verified customer
Have loved every item from Thomas Sabo
Very satisfied with all purchases from Thomas Sabo over many years especially my last purchase of a beautiful Buddha necklace which I will always treasure and wore for luck for a hospital stay
1 comment
VickyThomas Sabo
Hi Anne,
Thanks for your wonderful feedback about your purchases of THOMAS SABO over the years. We hope your Buddha necklace did bring you luck for the hospital stay. We hope to see you online again soon.
Kind regards, Vicky
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Review collected in partnership with Thomas Sabo
PetrovaNew South Wales
- Online store
- Verified customer
Helpful online staff
The Item I had ordered the next day went on sale. I called and staff matched the price . I was very happy and ordered more
Love the necklace and earrings a beautiful 32 anniversary present .
Thank you
1 comment
VickyThomas Sabo
Hi Petrova,
Thanks for your lovely review. We're glad you had such a great experience with our brand. We hope the anniversary went well too. It's great to commemorate milestones with a lasting gift... Read more
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Review collected in partnership with Thomas Sabo
Questions & Answers
Dianne Gasked
How do i have my black bracelet restrung
1 answer
VickyThomas Sabo
Hi Dianne,
Thanks for reaching out to us. I can't apologise enough for not responding sooner. In terms of getting your bracelet restrung. Please reach out to our customer service team on [email protected]. They will direct you regarding your repair.
Kind regards
The Thomas Sabo Team
Flaviettaasked
Hi I have a bracelet which broke (looks like fishing line?), I gathered up most of the beads. Can you advise me where I can have it restrung? Thank you
1 answer
VickyThomas Sabo
Hi Flavietta,
We're sorry to hear your bracelet has broken! All Thomas Sabo products are covered by a comprehensive 12 month warranty against defects in material and manufacture. You can send your bracelet to the following address via a registered post to our Repairs Department including with your bracelet your proof of purchase, a cover letter explaining what repair you would like completed, and contact details:
Att: Repairs Department
Duraflex Group Australia
Level 1, 328 High Street
Chatswood NSW 2067
If you have any further questions please contact out team to assist you at [email protected]!
Kind Regards, Georgia
Jo H.asked
My pearl charms have coating coming off. This means they are not real pearls. Just glass balls with a pearlised coating. What can Thomas Sabo do to help me?
1 answer
VickyThomas Sabo
Hi Jo,
thanks for your question. Thomas Sabo sell a combination of both freshwater and synthetic pearl jewellery. The website or jeweller you purchased from should have information on if individual items are freshwater or synthetic pearls. We are not able to answer that without knowing which product you have. Either way, we'd be happy to help with your issue, but need more information to assess it. Please contact us at [email protected] with the product you have, where and when you purchased it from. We will need to ensure your products are genuine Thomas Sabo jewellery as well as assessing the issue.
Please let us know if I can be of further assistance.
Regards
The Thomas Sabo Team
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VickyThomas Sabo
Hi Melissa,
e to see you again soon, I'm sure you'll find something amazing in the new collection landing any day now in Australia. Kind Regards, VickyThanks for your wonderful review of our online store. It's good to hear your biggest struggle is what to choose! We're also glad to have exceeded your expectations with the ring. We hop... Read more