My sister purchased a $119 Charm Bracelet for my birthday. After having it for about 14 months the Thomas Sabo circle charm fell off. They WOULD NOT cover it under Australian Consumer Law 2011 which exceeds warranty periods under "acceptable quality" and "fit for purpose". Consumer expectation is that under normal wear and tear it SHOULD last longer than a year. Obviously it is POOR quality jewellery and NOT worth the money you pay for it. I had to pay to get it replaced!!!! NOT happy!!

Got a simple $99 engraved sterling silver bracelet.

Engraving looked nice

Pretty much exactly what you see in photos so you can't complain.

Fast postage

It was a sale item but they do not have stock so I ordered from another store. But when your order from another store just came and they told you that the price was wrong after you were about to pay up. What a waste of time waiting and going back to the store. Where is the price integrity? Such a disappointment system. Wont be my favourite store anymore.

Purchased a thong charm worth $100 and diamond fell out only wearing it one time, received another braclet this May for my birthday and stone in diamond 40 charm is missing after 4 weeks, so this will be returned.
Terrible cheap jewelry!
I wear my pandora charm braclets i have two, everyday and never returned a product in 6 years.
Thomas sabo is twice the price and last's only weeks.
Will never be buying another product again.

I love the bracelet!! I was given a black beaded bracelet with a silver diamond cross for my 21st birthday and 3 years later, I still wear it! I love it. It's super strong & now hangs in my car.
I do agree that some of the charms for the charm bracelets do break easily, I had purchased an additional horseshoe charm and it broke. The cross charm and black beaded bracelet are a strong combo though!

Hi, unfortunately I bought a pair of earrings for my sister as a Christmas gift and they snapped around a week ago. I have called your office a number of times and nobody ever answers the phone.

Purchased bracelet and necklace. Longtime partner and I had a break up. Went to return items within 14 days and was told no.
Was told "BAD LUCK - no refunds or exchanges on change of mind"
It's not like going through a break up isn't hard enough. Had spend a lot of money at the same stall in a 12 month period. Won't shop there again.

My husband purchased a Thomas Sabo charm for my first Mother's Day, it has now been just over 1 year and the charm has already been returned twice to their third party agent and is now faulty again with the coating peeling away. Any other company would just replace their crap quality product but not this company they want me to return it again for them to repair again! I'm not happy to do this and will seek advise from fair trading if they do not replace their product! I will never purchase their products again and will make sure everyone I know is aware how rubbish they really are!!!

I bought my son a bracelet for his 16th in September
It broke within a week
It's well over two months and no knowledge of when we will get it back
They said 3 weeks
I've been in twice and phoned twice
Looked up these reviews and noticed similar problems

I purchased a black onyx bracelet.
I didn't bother to inspect the piece before I left the store assuming the quality would be perfect. However, after I reached home & inspected the bracelet, I was disappointed. The bracelet had multiple chips to multiple stones.
I returned to the store immediately & asked for an exchange or refund. All the bracelets the sales associates pulled out had defects on ALL of them. Luckily I was able to get a refund without a dispute, but I won't be purchasing from Thomas Sabo ever.

I own many pieces of Thomas Sabo Jewelry from the watch, necklace to a charm bracelet with many charms.
The white "It girl" watch has been my fave product it never leaves my wrist. The necklace went a bit dull but I have had it cleaned. My only concerns were with the charm bracelet, some charms are delicate and can get caught easily, the parrot clasps themselves have been replaced a few times. Overall Thomas Sabo jewelry is beautiful and it is the best way to have your own customized jewelry. The packaging it comes in is very beautiful as well.

Unfortunately if it breaks or a stone falls out you are in for a long ride, my ring had a stone fall out after only having it for 2 weeks, I was told it has to be sent to Germany to be fixed, it has been 10 weeks now and no ring, they don't even have a tracking number. How can you send away a piece of Jewellery worth over $300 and not have a tracking number. They cant tell me where it is, or if it even made it to Germany, this repair process is antiquated and needs to be looked into.
Hopefully I will get my ring back as I had wanted it for a while.

Excellent quality. Beautiful and different to others. Not as expensive as Pandora, but just as good quality. I love this product. Is still a little expensive.
I have two beautiful bracelets from Thomas Sabo. One is a white pearl bracelet and I wear it nearly every day to work. It looks as good as the day I first was given it. I also have a black onyx bracelet, it is fantastic too.