We replaced our original Tom Tom as it was extremely old. This model is just AWFUL. It is new and we haven’t been able to use it as although we are in WA it tells us we are in Sydney. It has been returned to the manufacturer who supposedly fixed the problem. It was sent back to us in the same condition with EXACTLY the same problem. We are going overseas in a couple of weeks time without the Tom Tom as now is has to be returned again. Customer service is ZERO. We have also had to pay the postage whenever it is returned. I wish the company would wake up to what their customers are experiencing and feeling about a shabby, unreliable product. Shame on you

I was Driving from Florida to Delaware the GPS took us 2 hours out of the way. When I called they told me to do a reset. The biggest thing the GPS does NOT let you know if there is a delay. My old Tom Tom let me know there are delays ahead and let me know if I was still on the fastest route. Sometimes it would say do you want to save time taking another route not this one. The rep told me to connect my GPS to my phone WiFi if I have to connect to my phone why do i need the GPS?

The maps are inaccurate in Brisbane area. Especially in the Northern Suburbs.
TomTom has a problem with connecting to my phone. I need to reconnect every time I use it. If I don’t do that, I don’t have a live traffic. It isn’t worth the money.
The only benefit is a big screen.

The Go 620 doesn't go near my old Via225 for ease of operation and simple features. You can't display the clock when there is no route planned. There is no way you can put the navigation bar across the bottom. You can't change the car icon. hen you go to night colours you loose all colour - it is monochrome. The map colours are very limited. It is hard to search a new route - too many presses of the screen. I was a rusted on Tom Tom user, but I will be looking for a different brand of GPS next time. These design experts seem to go backwards every time they make "an improvement".

This is by far the worst TomTom model i have owned to date (out of 7).
Very slow and sometimes non responsive, poor to non existent bluetooth connectivity, keeps freezing and the voice command feature gets activated for no reason whatsoever. You then need to press the screen once or twice to get back to the guidance.
I drive for a living, and this thing just slows me down. In the process of getting a replacement from TomTom (which is also time consuming), but reading all the other reviews, I doubt it will fix the problem.
This product does not seem to be fit for the intended purpose and as such it shouldn't be sold.

My 5th and last tomtom, actually forced to upgrade due to 2G being turned off rendering existing tomtom without traffic updates. This has to be the worst gps on the market. For a premium product Configuration is a nightmare, advice to developers make it user friendly and remove bugs before going to market. I want to start the car and drive not stuff around activating an app, waiting to configure, which it doesn't. Bluetooth is shocking never connects, fails with both apple and android. No speed cameras unless a destination is put in, that’s if it connects.

This is my third TomTom - couldn’t connect to the blue tooth on my iPhone for traffic- maybe if I tried 100 times I would get a successful connection once - finally got a replacement from TomTom and gues what? Same problem again with inability to connect to Bluetooth on iPhone for traffic - if this is the way TomTom does products then it won’t be in business very long

Read the many bad reviews and was hesitant.
But, it came with USA maps and that swung it.
Uploading the maps and updating the software took some time (slow internet), but it all worked.
Driving in the USA was no problem.
Device attaches to the screen OK, but it is quite large and so wobbles just a bit. No problem.
I do like that it displays the current speed. Good for checking speedo error.
I have not checked some of the other functions, probably never will.

Like may customers I updated from an earlier model (Top Gear Edition) as traffic updates were no longer available. Even with WiFi it has trouble connecting to the iPhone that is 4 inches away.
Updating is time consuming and most times needs to be repeated to have success.
After reading other reviews of the product I would not even contact Tom Tom customer service as it seems the product is a lemon.
Many less features than the Top Gear Edition, don't waste your money on the 520.

Well for me anyway. Updated because of the "email" saying maps will no longer be supported for my existing model and the substantial price reduction/deal on the Go 620. While it has WiFi, Bluetooth, Voice Control (that I will never use) it has removed most, if not all customisation features. Now has smaller fonts, cant change colours and cant even have a separate "tone" in warnings for speed cameras. Also "vibrates" at lowers speeds, something the older model does NOT do. Bottom line, used it for a week, took it off and replaced it with my older model that I will use until it stops working.

The updated maps were easy to obtain for an online aged novice.
Some map areas were not quite accurate however the new roads in that area had only been open for apx 2months.
The satellite connection I found was quite quick.
The lane merg is good, however I would have prefered merging into right would have been on the right of my screen.
I'm very happy with this model and TomTom have supported me well.

I bought this device in the last two months used it a few times and its already giving me software grief. with an error on the screen.

I tried to reset it but nothing worked. it's disgusting you pay $400 for something like a gps which is fairly simple in today's technology standard and it doesn't even work properly

and trying and use their site to submit a ticket is harder than childbirth and definitely less rewarding.
So [censored word removed] TomTom never will I ever buy your products again

Lifetime maps are not updated often enough. POI not that easy to integrate to a tour. To many shout downs because system is overwhelmed. Does not recognise my own adjustments eg speed changes and unsealed roads. I can not change the alert sound between speed camera warning and over the speed alert.
My older model Via had al this functions. Why change from good to a very average gps? Only reason I use it is the life traffic information.

Early tomtom gps's had the ability to lock the device with a password (4 digit code) which had to be entered each time the device was turned on. This function has been removed from the new models, a backward step I think. You need to make it a little bit difficult for the criminals...... Jim Robson