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Dale
- 2 reviews
Top notch
Wide range of everything you need to do any type of work whether it’s at home or on site every range of products from all well known companies for the handyman or professional
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Ant.Mid North Coast, NSW
Good value
Had to grab a new airline for the garage, bought some tape on special as well. Also browsed some gen sets as we live rural and have power outages sometimes.Chaps at the Port Macquarie store were very helpfull and pointed out some key features to look for. Still haven't bought one but now have a better idea of which unit to get.
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S.K.LDarling Downs, QLD
Excellent
Great service Toowoomba, nothing was to much trouble ! Explained everything in words we could understand . They didn't push anything on us which is a real plus these days!
Thanks heaps T.T Toowoomba
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A blokes version of heaven
Excellent range of Makita. Also the staff are very knowledgeable and helped get best value for money. Many different options for combining two products for a better discount. Even the wife loved it.
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Have what I needed then some .
I went to the West Gosford store to find an obscure tool and immediately found it and more with the helpful staff . The guys are always helpful there without being pushy .
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Mark ConnerPerth
- 2 reviews
Good experience
The team in Total Tools Rockingham were extremely helpful and they all worked well as I presented a problem for them and it was sorted very professionally I also got a great deal. Thanks
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GerryGreater Melbourne (Outer), VIC
Tool broke
Bought tti torx socket set. Explained to staff member that I was using them to work on a Harley Davidson and that I had been told from a friend that they weren’t strong enough.
Staff member said they would be fine.
So I purchased on staff members advise as he would know better than my friend.
I went home and tried to use the t40 bit and it just twisted.
Exactly what my friend said would happen.
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DomGreater Melbourne (Metropolitan), VIC
quick and simple.Got what l wanted
the staff answered all my questions and got me exactly what l wanted.
after checking all the range l was back on the job in no time
really pleased with the price of the goods
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LaurieSouth-Eastern Region, NSW
- 4 reviews
Great customer service with knowledge of tools for tradies and what they want.
After banging heads at Bunnings who claim they price match and didn't or wouldn't even attempt to price match or even consider a deal, just fed me more excuses than sand grains in the desert and with an attitude of an ally cat. Off to Total Tools at Fyshwick, purchased 2 Paslode nail guns got a great deal with great customer service from Chris, who had the knowledge required to do a great deal for myself and a sale for Total Tools, after showing him the other stores deal Chris said straight away let me see what I can do. Unlike the Total Fools ...Read more
at the Bunnings Airport Canberra who lost a sale on 2 Paslode nails guns (that has them in stock as a kit at Mittagong store and in stock separately in store at Airport Store Canberra, but would sell the 2 as a package same same different to the manager, (Bunnings Airport had in stock the exact same Paslode guns I was after and showed the staff the price from another store and I eventually purchased at Total Tools Fyshwick) Bunnings also lost sale on about $470.00 in timber, about $450.00 in Gun nails, screws, bolts and a garden shed around $1400.00 all because the couldn't do a sale on a Paslode Framing Gun and Paslode Fixing Gun together (because they wouldn't price match).... kept say they are different not identical after 30 odd years as a builder I think I can tell what a Paslode nail gun is and what one I'm after.... Thank You Chris at Total Tools Fyshwick ACT, great customer and knowledge on the tools and thanks for the deal.Similar opinion? Write a review on ieatwords.com.au!
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Great customer service
Fantastic customer service and made the process very easy! Great knowledge and very happy that they signed me up to there rewards program. Always look forward to shopping at any of the stores
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Armystu91Sydney, NSW
- 2 reviews
All the tools you need in one shop
Great service from store personnel who know what tradesman want. Helpful, quick and knowledgeable. I can get what I want and get back to work. The fact they keep all my transactions on file makes tax time a breeze.
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Great service and products
Expert advice and friendly personal service plus a huge range of QUALITY tools. A lot more helpful than other large chain hardware stores. I'm happy to keep returning rather than go elsewhere.
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slidemanAU
- 3 reviews
Great Shop!
Total Tools has the best quality tools. There's something for everyone from DIY'ers to tradies. The staff are very knowledgable and helpful. I would recommend Total Tools to everyone. Thanks, John
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BrianSouth East Queensland, QLD
- 2 reviews
Huge Store enormous product range
Walked into store overwhelmed by size and products. Guy asked if I needed help and showed me what I was after. Looked at three options, made good choice I hope. Sales guy very helpful.
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Best place for tools in Australia!
Great range, awesome prices and extremely helpful staff.
Made the experience so easy.
Wont ever shop anywhere else again!
Denham was extremely knowledgable and very helpful in getting me what I needed at a great price.
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Customer service was great and product quality is just as good.
Called in to see if they had a toll box in stock and they were so I went in and was overwhelmed with great customer service by all the workers
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won't go there again
pressure regulator of air compressor failed under warranty, unable to swap for new one, they want to send away compressor for repairs ( 200 kg ), not good enough for me, try harder guys
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BarrySouth East Queensland, QLD
Provided working demo of my blower vac.
Friendly knowledgeable staff who took their time. They provided a demonstration of different blower vacs making my choice easy. Staff appeared to be knowledgeable and went a step further by providing advice on other tools.
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Tim C.South East Queensland, QLD
- 2 reviews
Great service. Had what I needed. Good price.
Needed the Dremel router table. Total tools had one in stock the guys knew exactly where it was. Price was right in the middle. Should have gone here first. I am a luthier so I’ve had to invest in Dremel tools to be able to shape the tiny inlays I invariably have to do..
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excellent
Garage sale is an excellent shopping experience . It's always very easy to find what I need in this shop. The shop assistants are very nice to talk. I will absolutely come back regularly.
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Questions & Answers
Tracey C.asked
I have order a generator over 3 weeks ago and I still haven't gotten and I have sent two emails and still nothing and the phone number they have is all about other products from different companies. Does anyone know how to get them on the phone?
2 answers
Tracey
In the end, the only way that I could make contact with the online order team was to phone 1800868258 and then select 3 from the options listed which connected me with a real person from the National Support Team who then transferred me through to the Online team who then emailed me a copy of my order confirmation and advised that the mower I had ordered, was on back order. I was also advised that someone from the Coopers Plains Store would be in contact with me to advise delivery timing. I am still waiting for this to occur. I intend to contact the Coopers Plains Store tomorrow rather than continuing to wait for them to contact me. There was no explanation or apology forthcoming for the lack of service and non compliance with statements on the Total Tools website. I hope that they follow through as advised so that I can cut my lawn which due to the delay is extremely long and in dire need of a haircut. Hope this helps you.
Try this -1800 868 258
Contact Us. Our friendly staff are always here to help with your enquiry or respond to any feedback. For the most efficient response please use the below form to submit your enquiry. Alternatively you can contact us on 1800 868 258 8am-6pm MondayFriday (AEDT)
Robert B.asked
I would like to know how mutch is a 18 volt Makita collated plaster screw gun kit is worth
No answers
Ashasked
Ordered 6 weeks ago now, drill hasn't been delivered, contacted total tools on the 24/12/19they said they had no stock in one location that it will be delivered from penrith, still nothing and it's not the 4/01/2020. But I'm still paying for it through easy pay. No receipt has been emailed on purchase but paying for it. Looks like I'll be contacting the ACCC
1 answer
Hi Ash,
I apologise about the issues you've had receiving your drill. Was this an online order? If you could please email: [email protected] reiterating the above ad I'll be able to investigate further to get this resolved as soon as possible for you. Please attention: Michael.
Kind regards
Michael C
National Customer Service Manager
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