I recently purchased a new landcruiser. I paid to have a tow bar fitted unfortunately the tow ball and hitch was not fitted and was supplied in a box . I attended Oldmac Toyota Cleveland to assist me in removing a plastic cover that covered where the tow ball goes. I spoke to a salesman who advised me to go the service section as he said he didn’t have a clue how to remove it . I went to the service section who basically refused to help me and referred me back to the sales section . I think the refusal was because I purchased the vehicle at Old...Read more

I dropped my Toyota for service two month ago when bring it back they said everything was perfect.
We went overseas and did not use the car for one month . When I came back I drove my car and found there is a problem with the pad took it back to them . The said will do machinery for the pad and everything will be ok.
I took the car knowing that it is been fixed when t I drive it I found it still having the same problem rang them they said give it a week it will adjust by itself but I wasn’t happy because I felt unsafe especially I used it to ...Read more

My wife and I are currently looking at a new 4wd. We had gone to Toyota at Brendale to have another and closer look at the fortuner. We were asked if we would like a test drive and as we had been offered an extended test drive at another dealership we asked if they did them here. "Yes we do would you like to arrange one" was the reply. I originally thought it would be for the day or overnight but was told that I could pick it up on Friday afternoon and drop it back on Monday. We were very happy at how helpful the salespeople were ( we had som...Read more

I bought a new 2018 Toyota Camry hybrid sports Last year from torque toyota north lakes qld.in January this yearbi noticed the plastic that covers the head unit on the dash with the nat sac is the plastic was cracked all the way around the bottom edge and up the sides first time I went back toyota Australia declined to replace it under warranty then I contacted my Insurance and the insurance accessor came out to look at my car and take pictures of the dash he told me there was no impacted damage on the plastic what toyota has been saying to...Read more

I brought our 2016 model Prado to our local Toyota dealer today for performing 40,000km service. I had been told on the phone that this service will take longer than normal, as there would be an issue affecting Diesel engines of our model. That's all I have heard from Toyota in this respect, no written information received. When handing in car key this morning, the service desk asked me whether I wanted a manual switch to be installed to be able to initiate the burning off diesel particle matter manually. How I am supposed to know? I asked whet...Read more

I Went to buy car on Saturday around 4pm. Asked for test drive, Agent said let’s work on price first and then you can have test drive as it is Toyota Kluger and you will be happy for sure after took it. I agreed and we started discussion on price and agreed on one price. By the time I saw car properly and had discussion regarding price it was 5pm. Again I asked for test drive and he said they already started closing everything, but you can have test drive on Monday and if I don’t like the car I will get my money back. Took the test drive on Mon...Read more

I have purchased 3 cars from this dealer in 3 years spending over $160,000.00. So when my Ldv van had an issue with its turbo (67000 km on clock) I returned to clintons to get it checked out. I received a call from the service department stating that the turbo was blown and in need of replacing. Cost of this replacement would be $4500.00. A little Concerned about this I retrieved my van and proceeded to jax tyres narellan where the mechanic quickly found the issue to be a vacuum hose to the turbo. The hose was repaired and the van tested. Total...Read more

Absolutely no integrity. Will never deal with this company or subsiduaries ever again. Dishonest and bullying tactics used to finalise a sale before the end of the month - and before the salesman went on holidays.
All involved in sale tried to pressure me into paying by bank cheque rather than electronic transfer. The salesman had the audacity to assure me that my bank wouldn't charge me for a bank cheque "because you are buying a car". How would he know? What a bare-faced lie!
I succumbed to the pressure to pick the car up before the end of ...Read more

Signed up for a new car on Saturday was getting finance sorted through Toyota finance. Rang late Monday afternoon and was told they would have an answer by Tues morning at the latest. Rang back Tuesday afternoon, the guy I was dealing with was not there spoke to another lady and she looked up our finance status and informed me it was approved. Clinton’s rang on Wed saying they needed the 2017 tax return as they didn’t receive it. When I got home from work I checked my emails sent and yes I had sent it with the rest of the paperwork requested. S...Read more