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TravelCard Real-Time Travel Insurance Questions & Answers
5 questions from our users
Flossasked
Now we have a pandemic announced We basically have no travel insurance! Do we get a refund on our premium paid, since you are not going to be covering us
2 answers
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Floss,
Please contact us on 1300 123 413 and we will be happy to help you with cancelling your policy for a refund.
Regards,
Lachlan
I’m enquiring about Level 4 travel ban. Are we entitled to a refund on premium paid???
Flossasked
If our pending trip is cancelled due to pandemic do we get a refund of our premium paid Purchased on 10/1/2020?
1 answer
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Floss,
If you have canceled your trip and would like to cancel your policy for a refund, please contact us on 1300 123 413 and we will be happy to help.
Regards,
Lachlan
Terry Basked
If the airline cancels the flight am I still covered by insurance?
4 answers
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Terry,
Your coverage will depend on the reason for why the airline cancelled your flights e.g. Strikes, weather, hijack, civil protest or accident.
Generally if the airline cancels a flight due to something that is within their control like engineering issues or issues relating to the operating of the flight e.g staffing requirements then there would not be coverage.
We advise that if you are overseas and your flight is cancelled please call our on trip assistance team on +61 2 7909 2777 OR if you are still in Australia and would like further clarification call 1300 123 413.
If we need to cancel out trip, due to unforeseen circumstances eg illness does insurance cover all the accommodation cancellation fees as well as airfares?
Customer ServiceTravelCard Real-Time Travel Insurance
Hey Terry,
Cheers for your enquiry.
Regarding cancellation due to illness, we will require medical documentation to confirm you cannot travel. In addition to this, we require confirmation of the diagnosis and the date of diagnosis. It’s a policy requirement to determine if the condition that has caused you to cancel is a pre-existing medical condition or not.
Please contact our claims team if you wish to discuss further
Carmel S.asked
20 year old son travelling to Turkey on 29 Feb for a month, then going to ?? can I get multicover and let you know a week before he goes to his next destination? What will he be covered for?
1 answer
Customer ServiceTravelCard Real-Time Travel Insurance
Hi there Carmel,
Unfortunately, customers need to know where they are travelling to prior to leaving Australia as we are not able to add additional destinations once your trip has started.
Please take a look at our website to get an idea for what is covered or feel free to give us a call on 1300 123 413 and we would be happy to run through your son's coverage.
Regards,
Lachlan
Monicaasked
Do you pay upfront for hospital admissions & deal with hospital?
4 answers
The insurance company provide you with a debit card that they put funds on if you need to go to hospital/see a dr and you use the card for the bill so your not out of pocket at all .
Customer ServiceTravelCard Real-Time Travel Insurance
Hi Monica,
Michelle is correct. When you purchase a policy with us, we give you the option to be sent a TravelCard. This means if you have a medical issue overseas, your luggage is delayed, or you have your cash stolen, we can load money onto the card in real-time for approved claims so you can get back to enjoying your holiday, without being left out of pocket.
Thanks for that. In an emergency how difficult is it to get a claim approved?
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