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Michelle J.Hobart, TAS
- Verified customer
Would not hesitate to recommend Uno
Paul and Tiffany were nothing but professional and helpful. They were available for any queries or questions, and made the whole process incredibly seamless and stress-free. Can't recommend highly enough.
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Review collected in partnership with Uno Home Loans
Helpful
I worked with Steve Liang on finding a loan with an improved rate. Steve is a very determined man who works really hard to find the best deal. Steve's communications were very good with lots of phone calls and emails explaining things. Uno were very professional.
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Rechelle H.Metropolitan Adelaide, SA
No words to describe the service, Amazing!
From the start UNO homeloans were friendly and professional. Initially our enquiry was handled by Jason, after a short discussion we decided to move forward with a Refinance application for a better deal and we were forward to Tony. Tony the broker handled our application and any questions we asked and even all the “what if’s” Tony was available at a moments notice and always returned our phone calls or emails in a speedy manner. Tony worked for us in obtaining a better deal for our homeloan. Crystal who helped Tony collate the file was hands d...Read more
own AMAZING, even though she job shared her role she was always available. Her response to my emails were always speedy, no question was to silly, Crystal handle them so professionally. Crystal communication skills and timeframes were faultless, making sure she always kept us updated on where our application was at, and once approved helped the process of settlement go much smoother. Crystal made sure from application to settlement that our process was smooth and stress free and she sure did deliver on that. 100% would recommend UNO to anyone looking for a better deal. Thanks you Jason, Tony and Crystal.Similar opinion? Write a review on ieatwords.com.au!
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VirginiaSydney, NSW
Wonderful service
Kym & Colleen have been wonderful helping me purchase a new property nothing was a trouble and they were available at all times for my questions I would recommend their services to all my friends and family
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JaneGippsland, VIC
Thank you UNO - Service Excellence
Customer Service from Jason and Steve was exceptional, they listened to my predicament, provided me with information that assisted me in making decisions in relation to getting a better interest rate and how the process worked, costs associated with the prospective change to my lender. Their response time was impeccable and I had a very positive outcome.
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Very painful experience, would not recommend.
I never got the feeling they were working for me and were generally unhelpful. The broker I dealt with forgot about my settlement date and made me do all the work re-booking the settlement and chasing around - quite stressful for purchasing a first home. What made it harder was the lender didn't want to speak to me directly and told me to speak to my broker who was difficult to deal with.
Would highly avoid at all cost, as I don't think it would be hard to find a better broker. Really disappointing for my first experience. I'll be going direct to a lender next time of finding a better broker as all the people i've spoken to have had a vastly different experience.
2 comments
Email sent.
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TessSydney, NSW
- 4 reviews
Made it happen
Uno was my fourth broker and I was beginning to think it wasn’t going to happen for me mainly because of age. Uno was realistic in what I might expect. Remonda and her team were there from start to finish and I never had to wait too long to get a response !
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ArvindGreater Melbourne (Outer), VIC
A big thank you
Just want to say that your service is great and response time is fantastic.i would like to send my appreciation for the support provided by Geeta and Kash . They had been very helpful and patient with me. First class service. Would love to recommend you guys in my friend circle. Thanks again
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Dream come true
I am so glad I came across Uno loans when I started looking at my loan options for my first home and I would definitely recommend them to anyone who has been struggling to secure a loan. Right from the beginning they were very professional and informative. I was quite nervous about my application but they made the whole process very pleasant and stress free. Most of my communication was done through email and there was no delay at all. Thank you Carol and Kash for making this possible for me. I cannot thank you guys enough!!
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Great to deal with
Great experience refinancing my existing home loan. I found Akinola and Tiffany very helpful and professional. Great communication and explained everything in plain English. Extremely happy with the customer service and the service I received. Thanks!!
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FeiGreater Melbourne (Metropolitan), VIC
Thank you
Akinola and Remonda have been very professional and helpful with my mortage application. They are both extremely patient and easy to communicate with. I'm very happy that I chose Uno and I feel very lucky to have Akinola and Remonda as my brokers. Thanks guys, well done!
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JulieGreater Melbourne (Outer), VIC
What a great experience
The team at UNO were fantastic. Great Customer Service. They guided us from start to finish explaining all the costs and processes in layman's terms. We now own our first home thanks to UNO.
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RahulGreater Melbourne (Outer), VIC
- 2 reviews
Great experience
Great experience refinancing our mortgage through UNO team. They discussed patiently what all features were required and accordingly gave options to me. Throughout the application, they were prompt and replied to all my queries with to the point answers and assisted us with the entire process. Ensured that all the committed cash backs were received by us.Thanks team.
1 comment
Vincent T.Uno Home Loans
Hi Rahul,
We genuinely care about the service we deliver to each and every customer. It's great that it shone through your recent experience. We also appreciate you taking the time to share your kind words.
... Read more
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NikkiHobart, TAS
Amazing!
Extremely happy with the dealings we had with uno homeloans.
It was extremely simple, fast and we were kept up to date the whole time. Amazing service from the team at uno!
1 comment
Vincent T.Uno Home Loans
Hi Nikki,
Glad to hear our team made your experience a great one for you! We really appreciate your support and the entire team were stoked to receive your kind words.
... Read more
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PaulWide Bay-Burnett, QLD
Home loan
Very helpful and friendly knowledgeable staff, although was disappointed that final loan amount didn’t include fees and they were deducted from loan which left us short on settlement day. Overall very happy with experience
1 comment
Vincent T.Uno Home Loans
Hi Paul,
It's great to hear you were happy with the service you received and that your loan was settled. We're sorry to hear this, we will review your recent experience to see how we can do better in the future.
... Read more
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Excellent Customer Service
The consultant handling the whole process was both helpful and professional. There were slight hiccups along the way but he saw it thru the whole way. He was always in touch with us and although we had never met but just spoke on the phone.
1 comment
Vincent T.Uno Home Loans
Hi Gerard,
That's great news to hear! We're glad our team was able to help you get through to the finish line, despite those hiccups. Thanks for giving us a go!
... Read more
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Marjorie A
- 2 reviews
Reliable and Exceptional Customer Service
I feel very satisfied with the assistance and exceptional customer service provided by Tim. He is very helpful, professional and had provided me detailed information that made me feel comfortable in my loan application. Overall, I will recommend them to anyone.
1 comment
Vincent T.Uno Home Loans
Hi Marjorie,
We're thrilled to have been part of your journey. We're glad Tim was able to take some of the stress out of the process.
... Read more
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RubenVictoria
All good....and all done in record time as well....
All good. No bad experience at all. The whole process was handled as efficiently as possible. The team was indeed spot on with their requirements ie not much of rework required in the whole loan process.
1 comment
Vincent T.Uno Home Loans
Hi Ruben,
It's great to hear you had a good experience with us. The service team was thrilled to read your kind words.
... Read more
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RenzoBelconnen 2617, ACT
- 4 reviews
Awesome service
The service provided by Uno home loans was amazing. They have been professional, reliable and have communicated throughout the whole loan process. We will be considering them for our future loans.
1 comment
Vincent T.Uno Home Loans
Hi Renzo,
Thanks for your kind words and for giving us a go! We're thrilled to hear you were happy with our service.
... Read more
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MichaelVSouthwest, VIC
Excellent service and very helpful
Remonda was always quick with his responses and was very patient with us throughout the refinancing process. Would definitely use them again. The rate was very good, especially with our existing bank putting their rate up in the last week.
1 comment
Vincent T.Uno Home Loans
Hi Michael,
On behalf of Remonda, thank you for your support and for sharing your experience. We're glad to hear that you got a rate you're happy with.
... Read more
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Questions & Answers
sharonasked
so my name is attached to 2 properties i am not on any of the the loans however i am a guarantor for 1 of them which the person who im guarantor for is willing to be a guarantor for me, the only deposit i have is $5000 i have been full time employed for the past 12 or so months with an annual income of approx $60,000 i do have a car loan and a $5000 credit card my question is can you help me secure a home loan ??
kind regard
No answers
Alex D.asked
Weve just cash out refinance our home 6 months ago. Can we move to another Lender so we can consolidate our debt or we need to wait for sometimes?
1 answer
Vincent T.Uno Home Loans
Hi Alex
Thank you for your query, Please email Chris on [email protected] and she will organise one of our Senior Brokers to contact you to discuss in more detail. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you.
Many thanks
Vincent
Sunny M.asked
Hi I'm looking to buy an investment property in Queensland around 400k or under with 5-8% deposit. It could be combined vacant land and then construction. I'm single and I've a stable full-time work with gross 110k pa. Can I get a loan?
1 answer
Vincent T.Uno Home Loans
Hi Sunny
Thanks very much for your inquiry and apologies for the delay. Please email me at [email protected] and I'll have one of my Team members get straight on to it for you. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you. Thanks Chris
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Vincent T.Uno Home Loans
At uno we aim to provide every client with a fantastic experience and we're disappointed to read your review. However, we have checked our records and don't have a client who matches the scenario you ... Read more
have outlined. Can you please send an email with your details to [email protected] so we can have a look into this?Cheers, the uno team