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Reviewer Photos & Videos
AndreaSouth East Queensland, QLD
- Verified customer
Website was a massive pain
The website looks great and fun to use at first when you're designing stuff, but the ads are too intrusive towards checkout. Had so many pop up deals and offers, so many pages to click through to get through checkout just declining offers, some fake "discount code" automatically applied that didn't discount anything, "guest checkout" still forces you to create an account with no option to opt out of marketing emails. So annoying!
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shopgal27Sydney, NSW
Wedding photobooks
Ordered two extra large photobooks using our wedding and reception photos - mostly professional photos and some iPhone pictures, upgraded to glossy paper. I used the downloadable program from the website instead of the online option and was impressed with the multiple options for layouts on each page. I was a bit nervous seeing mixed reviews, but most of the photobook companies that ship cheaply to Australia had these.
Arrived a week before the expected date (shipping only $8 total!). I used a card that doesn't have international transaction ...Read more
fees so that wasn't a problem. Books arrived in excellent condition with amazing photo quality, even though I had selected the largest size print. Cannot recommend this company enough, thank you for making such a great memento for my wedding
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BharatGreater Melbourne (Outer), VIC
- 16 reviews
- 1 like
- Verified customer
Never build a website with them
I built a website with Vistaprint and then asked them to take over it and enhance it. They completely deleted that website and then started from the scratch. My design was lost and the new design that they made wasn't really impressive and I had to chase them numerous times to get it all completed. To top it all they took months to build simple web pages. I would not recommend using their services at all except the printable products. Sometimes, it seems like they really do not know what they are doing especially with the websites.
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John439Sydney
- 24 reviews
Great website but!
Starts off with a really nice slick website as you order but then the upsell starts and what a hassle getting through to place your order that turns out to be. Expensive slow shipping sowers the experience. What starts off looking like good value soon disappears.
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Petro Z.Perth, WA
- 4 reviews
Business Cards
There is a wide variety of templates for business cards to choose from. The templates are categorized, which makes it easier to choose a design.
The business cards I ordered were also delivered on time.
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AliGreater Melbourne (Outer), VIC
- 4 reviews
Good products, rates and service
This printing house never disappoints. I have tried them many times ranging from printing Business Cards, Brochures to accessories and labels. There online system is simple and easy to use. Delivery has always been track able and on-time.
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MichaelAU
- 33 reviews
- 1 like
Terrible customer service - you will regret using Vistaprint
I paid for a internet site from Vistaprint in 2010 and sold the business in 2014. It is now 2020 and I still receive business reminders in relation to that business from Vistaprint. This is despite numerous complaints to Vistaprint and numerous assurances from them that they have taken corrective action.
The website wasn't that great and there are much better options out there. Further, it is much cheaper to just pay someone to build you a website and the customer service experience will be much better.
It wouldn't surprise me if I am still receiving reminder type emails in relation to this business in 30 or 40 years time. The customer service department within Vistaprint is an absolute joke.
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cherylSouth East Queensland, QLD
- 15 reviews
Great service
I ordered a canvas print for a present on Friday night and my daughter received it Tuesday. The quality was really good but I couldn't believe how quick the service would be. Thank you Vistaprint
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Sja
- 2 reviews
Unfair policies
I have been ordering a size of postcards. It was designed online using their template but I added pics and content. It is now set for my company and order refills for my regular customers.
Vistaprint stopped stocking that size of postcards now and also refuse to give my design to me. Now as a business, what am I suppose to do? Redesign the entire thing and change customers expectations and stop a working sales postcard?
Yes it is created online but if vista print can't print it anymore, then it is not fair to hold the design and stranding the customer's business. Not fair, not happy:(
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Rachel K.South Australia
- 2 reviews
Terrible customer service, they do not care.
I am desperately trying to release a domain name from Vistaprint. I have paid the correct amount due and in order to transfer a domain name to another server I need a EPP or authorisation code. They are not sending me this information and do not reply to my emails. I feel they just do not care about you as a customer.
I might also add that I never used their website builder as it was not mobile compatible. Please shop around before using Vistaprint. There are much better companies out there for printing services, websites and domains and the customer service teams are happy to help you!
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JessVictoria
- 6 reviews
OK product, not the highest quality
This company's website is very easy to use and navigate. Lot's of options to customise your design etc.
However, I was not very impressed with the quality of the product. I ordered the Signature Soft T-shirt's and the quality of the shirt itself is not great, I'm not sure if it's worth the extra money?
Also, the print itself (which is simply black text, very basic) looks faded and does not look new at all. I don't think I would recommend this website to any of my friends, I would be more likely to try somewhere else.
That being said, the postage was very quick and there are no errors in said design.
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Rach
- 3 reviews
Bad User experience
Terrible user experience! Took me so long to upload photos and then it crashed and I lost all my work! Twice. Just gave up and went elsewhere. Waste of time
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Order not delivered despite paying higher express shipping fee
Ordered on Monday hoping to get the order by Thursday to give to friends as presents. Paid for the higher express shipping fee but still did not get it on time.
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MazzyHunter Region, NSW
- 2 reviews
- Verified customer
Could not be more pleased
Every step of the way, in purchasing 2 t-shirts was a fabulous experience. Quality, assistance with graphic design, customer service and ease of webpage, was professional. Thank you so very much. Very grateful.
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StachR42Peel, WA
- 3 reviews
- Verified customer
I can always count on VP to deliver!
Have ordered business cards, pens, flyers, car magnets, Large gloss calendars and now Spot UV photography business cards! VP always deliver and I'm impressed with their quality!.
One thing that I'd love updated if it's possible VP, can we please have access to adding details on the back of the calendars without having the Vistprint logo etc on their?, just so if I'm doing the calendars for a company, it can have their own details on the back :)
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LeeCentral Queensland, QLD
- 4 reviews
Website services
They state the it usually takes 4 days to create the drafts of a website (customer service say 6) and dont start to charge until approved. Did the first draft and was looking ok. Organised some changes. After weeks and weeks of waiting i have decided to cancel as i was getting nothing out of them. No website was completed. Was finally told it was due to technical difficulties. I told them many times i was happy to work with them to make the site even simpler so they could create it. They ignored this time and time again. They said tha...Read more
t it shouldnt take this long but still I waited weeks. To top it all off they then charged me $90 for no site. I was then told this is normal to be charged for something I hadn't recieved yet. All cancelled now as i dont have time for this. Im trying to start a business with no webpage. Lost everything in the end. All my work and my email! Very disappointed and they dont care. They really need a zero star as nothing exists for all the effort and time spent chasing them up. They had also activated the site twice without it being complete. One customer service lady told me that it has to be active to work on the site and wouldnt take it off line!!!Similar opinion? Write a review on ieatwords.com.au!
Very poor customer service!!!
After adding invitations to my cart, I was taken to the payment screen and when I chose either PayPal or credit card information the website would keep looping back to the payment screen after I had already put my account or card details. I spoke to customer service and they were not helpful and I was not able to place the order.
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Vistaprint is great for offers
We have used Vistaprint for our start-up www.claimo.com.au and the early promo offers have been really helpful for promoting the business. Flyers and business cards came out looking great. Recommend.
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Postage
This is on me but you definitely need be mindful of the estimated delivery dates at the very end of the order. I ordered express (upto 3 days) but right at the end I missed that their estimated delivery was 4 days, I thought it was a bit sneaky because they so clearly advertise upto 3 days for orders before 8pm but I should have been more careful.
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Very disappointed
- 2 reviews
Happy Chappy
Absolutely outstanding service and quality. Very helpful staff and supportive using terminology that is understanding to those who are not graphic designers.
Products to date have exceeded my expectations. Thank you Vista.
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Questions & Answers
Krisbasked
Has anyone had problems having to repeat any processes when uploading images and selecting products?
1 answer
Yes, I am trying to order a XL Photobook at present - 36 Page - on uploading - always stops with errors.
I have had 2x report screens come up to send the error message via their automated error reporting.
Have tried multiple times at present - 7 - with no luck to get this order to the payment screen.
On Sunday, 2 days ago, I did order a Large Photobook - took multiple times, but did get the order through.
And my Brother in-law - never has issues, who orders a quite a few photobooks..
So I will persist..
ievaasked
can not upload photos, tried with different company, nothing wrong with the photos or format/ anyone else experienced that?
No answers
Disgruntledasked
Do their Wedding Albums look classy and is it easy to produce?
1 answer
Yes but the book is poorly put together. After two days the glossy pages crack at the spine and now you see a white line where the page is tearing away. I expect soon the pages will fall out. I do a lot of books and pay a high price and note the spine is not robust even for a 26 page book
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