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Reviews

3.1

500 reviews
5
(217)
4
(31)
3
(29)
2
(39)
1
(184)
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Andrea

AndreaSouth East Queensland, QLD

  • Verified customer

Website was a massive pain

published

The website looks great and fun to use at first when you're designing stuff, but the ads are too intrusive towards checkout. Had so many pop up deals and offers, so many pages to click through to get through checkout just declining offers, some fake "discount code" automatically applied that didn't discount anything, "guest checkout" still forces you to create an account with no option to opt out of marketing emails. So annoying!

shopgal27

shopgal27Sydney, NSW

Wedding photobooks

published
Bharat

BharatGreater Melbourne (Outer), VIC

  • 16 reviews
  • 1 like
  • Verified customer

Never build a website with them

published

I built a website with Vistaprint and then asked them to take over it and enhance it. They completely deleted that website and then started from the scratch. My design was lost and the new design that they made wasn't really impressive and I had to chase them numerous times to get it all completed. To top it all they took months to build simple web pages. I would not recommend using their services at all except the printable products. Sometimes, it seems like they really do not know what they are doing especially with the websites.

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John439

John439Sydney

  • 24 reviews

Great website but!

published

Starts off with a really nice slick website as you order but then the upsell starts and what a hassle getting through to place your order that turns out to be. Expensive slow shipping sowers the experience. What starts off looking like good value soon disappears.

Petro Z.

Petro Z.Perth, WA

  • 4 reviews

Business Cards

published

There is a wide variety of templates for business cards to choose from. The templates are categorized, which makes it easier to choose a design.
The business cards I ordered were also delivered on time.

Ali

AliGreater Melbourne (Outer), VIC

  • 4 reviews

Good products, rates and service

published

This printing house never disappoints. I have tried them many times ranging from printing Business Cards, Brochures to accessories and labels. There online system is simple and easy to use. Delivery has always been track able and on-time.

Michael

MichaelAU

  • 33 reviews
  • 1 like

Terrible customer service - you will regret using Vistaprint

published

I paid for a internet site from Vistaprint in 2010 and sold the business in 2014. It is now 2020 and I still receive business reminders in relation to that business from Vistaprint. This is despite numerous complaints to Vistaprint and numerous assurances from them that they have taken corrective action.

The website wasn't that great and there are much better options out there. Further, it is much cheaper to just pay someone to build you a website and the customer service experience will be much better.

It wouldn't surprise me if I am still receiving reminder type emails in relation to this business in 30 or 40 years time. The customer service department within Vistaprint is an absolute joke.

cheryl

cherylSouth East Queensland, QLD

  • 15 reviews

Great service

published

I ordered a canvas print for a present on Friday night and my daughter received it Tuesday. The quality was really good but I couldn't believe how quick the service would be. Thank you Vistaprint

Sja

Sja

  • 2 reviews

Unfair policies

published

I have been ordering a size of postcards. It was designed online using their template but I added pics and content. It is now set for my company and order refills for my regular customers.
Vistaprint stopped stocking that size of postcards now and also refuse to give my design to me. Now as a business, what am I suppose to do? Redesign the entire thing and change customers expectations and stop a working sales postcard?
Yes it is created online but if vista print can't print it anymore, then it is not fair to hold the design and stranding the customer's business. Not fair, not happy:(

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Rachel K.

Rachel K.South Australia

  • 2 reviews

Terrible customer service, they do not care.

published

I am desperately trying to release a domain name from Vistaprint. I have paid the correct amount due and in order to transfer a domain name to another server I need a EPP or authorisation code. They are not sending me this information and do not reply to my emails. I feel they just do not care about you as a customer.
I might also add that I never used their website builder as it was not mobile compatible. Please shop around before using Vistaprint. There are much better companies out there for printing services, websites and domains and the customer service teams are happy to help you!

Jess

JessVictoria

  • 6 reviews

OK product, not the highest quality

published

This company's website is very easy to use and navigate. Lot's of options to customise your design etc.
However, I was not very impressed with the quality of the product. I ordered the Signature Soft T-shirt's and the quality of the shirt itself is not great, I'm not sure if it's worth the extra money?
Also, the print itself (which is simply black text, very basic) looks faded and does not look new at all. I don't think I would recommend this website to any of my friends, I would be more likely to try somewhere else.
That being said, the postage was very quick and there are no errors in said design.

Rach

Rach

  • 3 reviews

Bad User experience

published

Terrible user experience! Took me so long to upload photos and then it crashed and I lost all my work! Twice. Just gave up and went elsewhere. Waste of time

Order not delivered despite paying higher express shipping fee

published

Ordered on Monday hoping to get the order by Thursday to give to friends as presents. Paid for the higher express shipping fee but still did not get it on time.

Mazzy

MazzyHunter Region, NSW

  • 2 reviews
  • Verified customer

Could not be more pleased

published

Every step of the way, in purchasing 2 t-shirts was a fabulous experience. Quality, assistance with graphic design, customer service and ease of webpage, was professional. Thank you so very much. Very grateful.

StachR42

StachR42Peel, WA

  • 3 reviews
  • Verified customer

I can always count on VP to deliver!

published

Have ordered business cards, pens, flyers, car magnets, Large gloss calendars and now Spot UV photography business cards! VP always deliver and I'm impressed with their quality!.

One thing that I'd love updated if it's possible VP, can we please have access to adding details on the back of the calendars without having the Vistprint logo etc on their?, just so if I'm doing the calendars for a company, it can have their own details on the back :)

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Lee

LeeCentral Queensland, QLD

  • 4 reviews

Website services

published

Very poor customer service!!!

published

After adding invitations to my cart, I was taken to the payment screen and when I chose either PayPal or credit card information the website would keep looping back to the payment screen after I had already put my account or card details. I spoke to customer service and they were not helpful and I was not able to place the order.

Vistaprint is great for offers

published

We have used Vistaprint for our start-up www.claimo.com.au and the early promo offers have been really helpful for promoting the business. Flyers and business cards came out looking great. Recommend.

Postage

published

This is on me but you definitely need be mindful of the estimated delivery dates at the very end of the order. I ordered express (upto 3 days) but right at the end I missed that their estimated delivery was 4 days, I thought it was a bit sneaky because they so clearly advertise upto 3 days for orders before 8pm but I should have been more careful.

Happy Chappy

published

Absolutely outstanding service and quality. Very helpful staff and supportive using terminology that is understanding to those who are not graphic designers.
Products to date have exceeded my expectations. Thank you Vista.

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Questions & Answers

Krisb

Krisbasked

Has anyone had problems having to repeat any processes when uploading images and selecting products?

1 answer
Aussie
Aussie

Yes, I am trying to order a XL Photobook at present - 36 Page - on uploading - always stops with errors.
I have had 2x report screens come up to send the error message via their automated error reporting.
Have tried multiple times at present - 7 - with no luck to get this order to the payment screen.
On Sunday, 2 days ago, I did order a Large Photobook - took multiple times, but did get the order through.
And my Brother in-law - never has issues, who orders a quite a few photobooks..
So I will persist..

ieva

ievaasked

can not upload photos, tried with different company, nothing wrong with the photos or format/ anyone else experienced that?

No answers
Disgruntled

Disgruntledasked

Do their Wedding Albums look classy and is it easy to produce?

1 answer
peter
peter

Yes but the book is poorly put together. After two days the glossy pages crack at the spine and now you see a white line where the page is tearing away. I expect soon the pages will fall out. I do a lot of books and pay a high price and note the spine is not robust even for a 26 page book

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