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Daisy777AU
- 3 reviews
I ordered fliers and business cards despite there being some negative reviews online.
I ordered fliers and business cards despite there being some negative reviews online. I was hopeful but wouldn't have been surprised if they'd been average. Well, I was very pleased. The background colour of my items was a kind of white and pink marbling effect and Vistaprint got this spot on. I would have accepted them even if it was just plain pink but they replicated my designs perfectly. Well done Vistaprint!
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Caity P.New South Wales
- 2 reviews
Customer Service good... products not so much
Ordered some business cards which were received quickly but the colouring was really off. The black looked like dark green. I contacted them via the chat feature and within 10 minutes they had 'fixed' the problem and would send new cards free of charge. New cards received within 2 days however, this time the text was blurry and hard to read. Could not use these for potential clients. Contacted them again via the chat feature and within 5 minutes, they agreed to refund the whole amount. Also ordered some shirts. Not great quality and one of them...Read more
came with a black ink stain on the front. Again, contacted them via the chat feature and a refund was issued right away. You get what you pay for but I can't fault them on their customer service and rectification however, I won't use them again.Similar opinion? Write a review on ieatwords.com.au!
BelindaHunter Region, NSW
Ordered signs for a local market and twice they were incorrect so I had paid for signs I couldnt use
Used Vistaprint for years generally happy but then again there were no mistakes made on their behalf.
This time I ordered signs that were incorrrectly printed. Resent again but still incorrect. I had made it clear to Shameka the market I needed the signs for was over but I am receiving another replacement anyhow.
Shocking customer service, waisted time and money, time to find another company one that offers better service when the mistake is theirs.
Great job Shameka
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BIG ISSUE-LITTLE DRAMA
I ordered some magnetic signs and business cards from vista print. I was stoked with the quality of the products. However not so stoked with our logo which didn't look quite right. (needless to say im not as savvy with design as I had thought) but the staff at vista prints customer service office were super friendly and helpful!!
I spoke to (lance...I think) on the phone and within minutes (& I do mean under 5!) he had recommended the design service(totally worth every penny!!)organised for it to be reviewed (that day!) and helped us out Massi...Read more
vely when it came to re-ordering!! Absolute legends guys! Keep up the fantastic work! I look forward to working with you again in the future!! kind regards and many happy wishes sarah The Little Griddle
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neel n.Perth, WA
Very poor customer service !
I ordered urgently needed bussiness cards a week ago and was supposed to recieve them today only to find out they haven't even been sent from vistaprint yet. This after I received on email from them 3 days ago stating my order is on the way ! When I called them today they apologized but still can't guarantee when I'll get them !!! What a waste of valuable time. The customer service staff couldn't help at all. They don't have a clue what customer service is !!!
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JoySydney, NSW
- 9 reviews
signboards for shop s
Called them up for signboards in shops got an American speaking girl had no idea what I was talking about! Why have a 1800 number if you can’t provide a service.
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Website Never works
Absolutely crap!! Every week your toning up, now my site when putting in the domain comes up with checking your browser before accessing. Been two weeks, effected my business so much went from being booked out to nothing. They cannot even give a time from to when it will be fixed. Been two weeks already!!
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Lauren C.South East Queensland, QLD
Great service and products
Had to ask them to re send card due to a mistake made and they managed to get it the day after! Great quality cards and service. Definitely recommending them
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Mfinn028
- 4 reviews
Amazing
Absolutely happy with my purchase took a week to get here so was pretty fast delivery purchased 75 small sticker labels for 16 dollars and exceeded my expectations will be purchasing more in the near future
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Ice Maiden
- 6 reviews
- 1 like
Awesome
I've ordered personalised mugs, long sleeved shirts and business cards from Vistaprint.
All arrived well before expected, all excellent quality and super happy with how quickly the turnaround time was from order to receiving.
Packaging is secure, nothing has been broken.
I did find the designing a bit confusing at first, but got the hang of it.
Highly recommended.
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AmanSydney
- 6 reviews
Worst Quality even you pay extra for premium quality
Ordered 500 Business Cards and Paid $48.99 just with one thought to receive best quality but unfortunately, product received is just worst quality product and printing quality even more worst than cards paper quality.
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Excellent customer service
I am very impressed with vistaprint’s customer service as I recently ordered some thank you cards and forgot to select the premium paper. Although the cards looked great, the standard paper was too thin. I emailed to ask for a discount code so that when I reordered them I wouldn’t have to pay for shipping again (and I made it clear the issue was my fault completely for not choosing the premium paper). Vistaprint got back to me straight away and credited my account with the initial cost of my order so that I wouldn’t be out of pocket when I ordered the new batch. I was so surprised at how accommodating they were! I’ll definitely be using them again.
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poodlegirlAU
- 7 reviews
Excellent especially for new business
I have used VISTAPRINT for more than 5 years. They have been great and easy to use (design/edit) for business cards, lawn signs, note pads, window decals, car magnets and website. A great way to start out and become familiar with designing a simple website or other products. I now use a website through a different provider with more services and have my own designs for everything else as well but VISTAPRINT has been an excellent start.
The only thing I was a bit annoyed about with a recent window decal order is that GST is not included in the price until the payment page. It is a requirement in Australia for all charges including GST to be advertised as part of the display price. See www.business.gov.au.
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CobayeGreater Melbourne (Inner), VIC
- 6 reviews
Entirely wrong order sent
I ordered over $80 worth of mugs and assorted photo goods for a good friend of mine who’s dog had passed away.
I made mugs up for her 2 daughters as well (aged under 5) with photos of the girls and dogs on the mugs. I’m the godfather for one of the girls.
Vistaprint however sent out an order that included a strange man’s face on a mug and pens and hats for a business. Vistaprint could not confirm that my order, with over a dozen photos of my friends young daughters, including one in swimwear was not sent inadvertently to another person.
I ...Read more
said for such a monumental stuff up a small goodwill gesture might be nice. Only options offered. 1) Replace the order they absolutely screwed up, with hopefully the correct order (and another week or more of waiting), 2) Get a refund but no replacement order sent, so all the designing and waiting was for nothing (and the girls getting all excited waiting for their presents also for nothing) I’m quite disgusted.Similar opinion? Write a review on ieatwords.com.au!
perfect service..quick delivery.
perfect service.ordered flyers and i am very happy for the product and the quick delivery.good quality printing,,,hope to deal with vistaprint..I highly recommend.very helpfull custormer service.very reasonably priced.thank a lot
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LorenaSydney, NSW
Great service & quality
We ordered our wedding invitations and we are very happy for the product and the quick delivery.
We received the invitations in Sydney just 6 days after placed order. The quality of the invitations and envelopes were great. I highly recommend!
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Lack of communication and respect for their customers.
I ordered a photobook over two weeks ago and today was told by customer service that the book would not be delivered today due to "complications" with posting. The book which I made for my grandfather's 90th birthday was meant to be delivered today but due to there being no communication or tracking number to see where my shipment was I put on hold for 20 minutes to then be told my parcel was no where near being delivered. Start communicating with your customers better Vistaprint because this was a special gift that I can no longer share with my grandfather on the day that it was promised.
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Dmitry LSydney, NSW
- Verified customer
Great experience with our wedding invites
We were a bit nervous about how we were going to design and where we should go to print our wedding invites, RSVP's and wedding info cards. We heard about Vistaprint a while ago and decided to give it a go since they were very reasonably priced. Our invites arrived in less than a week which was very impressive, and we are very happy with the quality of the Linen paper, matte paper and print quality of the designs!
So glad we gave it a go. We'll be using them again for Thank You cards and Wedding Menu's.
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Jessica L.South East Queensland, QLD
- 2 reviews
Less than a star would be more ideal
Their website kept freezing during a promo. My order wouldn't go through as a result so I emailed for help and still no one has bothered to respond. Finally got hold of customer service and they won't honour the promo despite the ordinal email being sent prior to the promo ending. They want me to pay more.... no thanks
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Haylo
- 2 reviews
Banner Shipping time incorrect
I triple checked the shipping time for pull up banners which is 3 days (express) but when I went to place the order the only shipping option was standard which is 9-11 days. Extremely disappointing that they provided misleading information
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Questions & Answers
Krisbasked
Has anyone had problems having to repeat any processes when uploading images and selecting products?
1 answer
Yes, I am trying to order a XL Photobook at present - 36 Page - on uploading - always stops with errors.
I have had 2x report screens come up to send the error message via their automated error reporting.
Have tried multiple times at present - 7 - with no luck to get this order to the payment screen.
On Sunday, 2 days ago, I did order a Large Photobook - took multiple times, but did get the order through.
And my Brother in-law - never has issues, who orders a quite a few photobooks..
So I will persist..
ievaasked
can not upload photos, tried with different company, nothing wrong with the photos or format/ anyone else experienced that?
No answers
Disgruntledasked
Do their Wedding Albums look classy and is it easy to produce?
1 answer
Yes but the book is poorly put together. After two days the glossy pages crack at the spine and now you see a white line where the page is tearing away. I expect soon the pages will fall out. I do a lot of books and pay a high price and note the spine is not robust even for a 26 page book
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