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30 day money back guarantee --- Total joke !
Still waiting 8 weeks later for my $299 refund.
Would never deal with this company again.
Be warned don't use.
2 comments
& again ??? It takes 5 months to respond.
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Brilliant Service
Thank you for the great service you provided me when I phoned you. I not only received my product within a week but also a free gift as there was a slight delay. This was certainly unexpected and very much appreciated. I would have no hesitation in recommending this Company to any of my friends and families and will certainly buy from them again. Once again thank you very much.
1 comment
Vitality L.Vitality 4 Life
Hi Shelley, thank you for your positive feedback! We are happy we were able to help. Kind regards, V4L
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David MAlbany
After-sales service is really bad
It took forever to get a replacement part (product still under warranty) with no communication from the company unless I emailed them first. Terrible after-sales service. Pre-sales service is good.
1 comment
Vitality L.Vitality 4 Life
Hi David, we are sorry to hear that you experienced a delay with your replacement part. If you are still experiencing issues, please get in contact with our customer service team on 1800 802 924 so we can resolve this for you asap. Kind regards, V4L
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G.TGreater Melbourne (Outer), VIC
- 2 reviews
After Sales Service Bad
Great Juicer the Oscar Neo DA1000 until the black strainer broke Rendering the $500 Machine useless.
Unable to use for three months as Vitality is waiting on parts from the manufacturer.
Customer support slow with no updates.
Claims to be the worlds first Ultem Tough Juicer. Its a shame that such a great product is ruined by its after sale service. Wont be purchasing or promoting Vitality products.
2 comments
Vitality L.Vitality 4 Life
Hi G.T, we are sorry to hear that you have had issues with your juicer. If you are still experiencing issues with the juicer, please get in contact with our customer service team on 1800 802 924 so we can resolve this for you asap. Kind regards, V4L
Eventually did receive a strainer at no cost except delivery charges after having to convince the support person that I was using the juicer as instructed. So all good now, Regards. G.T.
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Daniel Egold coast
After sales service sucks
i brought a Vitalmax Oscar 900 about 9 months ago and was very happy with the product so i convinced my mother to also buy one from the same people i brought mine from (vitality 4 life), which she did, 6 months has passed and she has been very happy with the product until the other day the black strainer part broke, she rand vitality 4 life and was told it was a production fault but they didn't have any and didn't know when they would be getting any of the part in and that if she was happy happy to pay the postage they could replace it. The pr...Read more
oduct has a five year warranty on parts and as it is a known fault i think it is ridiculous that my mother should have to foot the bill to fix a faulty part. I have sent an email directly to customer support at vitality for life and have had no reply. I certainly won't be recommending to any other family or friends to use this company, in fact i would like to advise people to go elsewhere and buy a similar product from a company that is happy to help when one of their products has a fault.1 comment
Vitality L.Vitality 4 Life
Hi Daniel, we are sorry to hear that your mother had issues with her Oscar 900. If you are still experiencing issues with the juicer, please get in contact with our customer service team on 1800 802 9... Read more
24 so we can resolve this for you asap. Kind regards, V4LSimilar opinion? Write a review on ieatwords.com.au!
Sarah mVic
Super service
At first I was a bit confused with all the products on the market. I had convaded that to vitality 4 life at 7.47am, I got a response by Anna by 7.51am and then by roger at 8.05am. Wanting to assist me and talk to me on the phone. I was truly amazed I've never had such quick responses. Roger then helped me work through which product would suit my needs. Since then I have purchased the Oscar neo da-1000. I love it!! Could not be happier. The customer service is why I felt so confident in this product.
1 comment
Vitality L.Vitality 4 Life
Thank you for the feeback Sarah. We love to know that our customers have purchased the right juicer for their needs ! We have had several years experience with not only cold press juicers but a range ... Read more
of appliances to provide the tools to help our customers access more raw foods, living juice, pure water, clean air and holistic exercise. We love the opportunity to share this knowledge with advice and tips and help our customers select the right product. If you need any further help or usage tips for your Oscar Neo please don't hesitate to touch base.Similar opinion? Write a review on ieatwords.com.au!
Fast Delivery
Fast delivery service, happy with purchase! Thanks
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Karen PNorthern Region, NSW
- 3 reviews
Great service
This is my second purchase from Vitality 4 Life Australia and I am extremely happy with the service provided with both transactions. I received my purchases in record time and the items were excellent quality. I have recommended your company to my family and friends. I will definitely be purchasing from you again in the future.
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Recommend
Item arrived promptly, well packaged.
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david pitt-owen
- 2 reviews
- 1 like
Very fast service
Thanks guys, a terrific product at a great price. Service very fast and highly professional.
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Excellent
Bought the Greenpower Hippo Plus online. Vitality for Life were very responsive to delivery and kept me informed. Great juicer, great service - thank you!
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LYN BICKSouth East Queensland, QLD
- 2 reviews
Excellent
Bought 3 for Christmas gifts, everyone very pleased with them... fast delivery and people good to deal with.
Thank you.
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Excellent
Item arrived quickly and works well.
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Brendan WilsonPerth, WA
- 2 reviews
Good
Customer service was great. The product is awesome, although after i had paid for it, i found that you were selling the exact same product on ebay for cheaper with a free counter top filter system......
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Excellent
I was really satisfied with my purchase and highly recommend them. Very helpful staff.
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Ash M
- 2 reviews
Good product and customer service
Extremely pleased with the product I purchased and also the customer support offered. I would definitely buy from them in the future and recommend to friends.
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Excellent
Already recommended to friends and family for juicers
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Very quick
I lost the strainer for my juicer and was very pleased to see it could be replaced. I ordered one of the net and received it within a working week. A very quick and efficient service.
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Rachel WilsonPerth, WA
- 2 reviews
Fast and efficient
Fast efficient and very good at following up on unfinished orders.
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Highly recommend
Though we are yet to use the device we'd highly recommend Vitality 4 Life. Great service and with fast delivery!
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Questions & Answers
Rita Dasked
I ordered aquqsana water filter 8/11/119 order number 100034306 and the taps leak
May I have replacement tap fittings as is faulty?
Name is Rita Di Noia
Address is [details removed]
3 answers
Vitality L.Vitality 4 Life
Hi Rita we are sorting this out for you now, warm Regards Bec V4L
It may need an old tap fitting
Thank you
Vitality L.Vitality 4 Life
Hi Rita this has been sorted. Sending you some parts today. Regards Bec V4L
Bertha g.asked
I need to buy tritan filter .I'am Houston Texas.What I do?.thanks
1 answer
Vitality L.Vitality 4 Life
Hi Bertha, could you kindly contact our USA customer support at [email protected] that way they can have your email address and contact you from there to sort you out a new filter. Warm Regards Vitality4life.
Vivekharinasked
Hi. I am interested to buy the oil press machine. Could you please share a video of how the product works?
1 answer
Vitality L.Vitality 4 Life
Hi Vivekharin, so sorry about the delay. We will be filming a video very soon. If you have any questions regarding the oil press please contact us directly 1800 802 924 thanks Vitality4Life.
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Vitality L.Vitality 4 Life
Hi Joanne, we are very sorry to hear you had a negative experience with receiving your refund. If you are still experiencing any trouble with this please contact us straight away on 1800 802 924 so we can sort this out for you. Kind regards, V4L