No landline and horrible customer service. Last 5days spending hours to get contact no chance. Stay away public. Bad customer service. Going back to Tpg.
Very low class customer care. Help me

No reception.
No customer service.
No call back.
If you want to apply for a be service.
They will answer otherwise not.
Worst service.
Paying for a service that hasn’t worked for a long time.
Vodafail service.

I bundled my nbn with my mobile plan and I wish I had not did it as I thought by connecting to nbn100 would be the fastest and minimal drop outs, boy was I wrong, literally throwing my money in the trash bin. I Called them only to tell you that your connections need changing. I am going back to Aussie broadband never had I faced such a incompetent company like vodaphone.

Have Vodaphone mobile network with no issues so when NBN became available went to the same.Apart from poor contact with the Virus excuse I eventually received the NBN box.The Modem I had collected from the shop.We are Fibre to Kerb and setup was easy with no tech visit required.Great speeds and no drop outs so far.With the bundle deals on offer it was very well priced.

0.5 Mbs down and 0.3Mbs up at 3am. No support because of COVID 19 but they still have staff to sell a new plan and send new sims. This company really should be banned from selling mobile broadband. Can only hope one of the big law firms launches a class action against them. To cancel this service customers need to dial 1555 but since cancellations are not an emergency Vodafone will not take the call. How is this legal? How is this ethical at this time? Why do we bother to pay for a communications minister in Australia?

I got connected to internet right away without any waiting time for connection, such an amazing speed, im connected with 6 devices and 2 tvs which i mainly stream movies or youtube videos

Have been with Vodafone now for 9 months and I am somewhat disappointed. Speeds vary but mostly around 50mbps down and 18up. The modem or Hub as VF call it recently packed up and I connected my old Telstra Gen 1 which works a treat, however I don't have the VF 4G backup ( not that that was very successful either). I don't blame Vodafone they just buy the crappy overpriced NBN like everyone else and resell it. Can't wait for the 5G options if they ever come. Vodafone recently raised prices for new recipients of the Premium???? Plan but left existing accounts on previous pricing. If there is any upwards pricing I will be gone like the wind and they can have their crappy hub back. I won't be paying any outstanding owing on that piece of junk.

NBN 25 HFC connected but never above 0.8mbps, they said nbn is upgrading its network, but 4g back up also not worked they said 4g also under maintenance!! Retuned their modem a week after canceling, within a week, charged $181 for nothing! Wasted approx 3 hours so far over phone.

Have been on the NBN100 plan for a month or so now and I have to say the most accurate description is trash. I mean when it works we get speeds up to 80mbps but this only lasts for a maximum 5-10 mins before an outage or the signal drops. A 4G backup is a great option but it only offers 10mbps whereas my phone offers 30mbps. For the premium NBN plan, we get maybe an hour of consistent coverage and for the remaining 23 hours, we use the 4G backup so essentially pay full price for NBN100 for 23 hours of 10mbps coverage. I came from Telstra for the additional speed but reminded myself why I went with Telstra in the first place.

I get a contract month by month NBN for home. I have a modem which was working properly and they said that I could use and they would help me by telephone. Once arrived at home I called them to configure my modem and they said a couple of step and them told me “now reset” and my modem stop to work at all, after it he said I had to buy the vodafone modem because others doesn’t work as well as them and pay almost $200 or get a contract for 36 months and if the internet doesn’t work with others modem is not vodafone business.

I wish I can rate no star, they don't deserve one. Closed NBN wa promised a refund and after the refund received, started to keep getting bills, called 3 times, all promised don't worry it's their fault, ignore the bill they will solve the issue then get final notice threatening to get debt collector. When called up no one wants to help you and when they transfer calls they don't give explanation to whoever they transfer you to so you have to explain all over again. Such a crappy company that give no crap about customers.

I signed up to Vodafone NBN 50 (Essential+) in December 2018 when the NBN became available at my address via HFC as they were the cheaper of the 2 companies which offered 4G backup when the cable goes down. My honest opinion is that Vodafone NBN 50 is not worth recommending as when I try watching 520p Streaming it is unwatchable even off peak. Tonight at 5:00 pm using https://fast.com/# shows speed 45/21 Mbps which you might think reasonable. Then using Speedtest to the only Vodafone Server (Sydney) 446 miles away shows speed 8.92/18.08 Mbps. That's right, a Download Speed less than half the Upload speed and 17.84% of the plans maximum speed. What more can I say ...... not happy Vodafone.

I always use Vodafone... I NEVER use Telstra!
I've bought phones, NBN and accessories through local vodafone dealers and very happy!
The technican was polite and onetime and did a great job

Feb.2020 : Over the last few months, I've noticed that most times I can only get a one(1) bar connection..to my Dell computer. And I'm on the 6th floor of a unit in sight of the North Sydney CBD. I have pocket wifi, & started with V'fone in May 2018. NOT with the NBN..thank goodness! Maybe w. the merger w. TPG now getting the 'green light' from the courts, speeds/connections will improve. Here's hoping...

We have had this router for just over 6 months and originally it was fine, but now my computer keeps losing the ability to connect via wireless. My laptop is situated in the office area below the top floor where the NBN box and router are set up. Not sure what the problem is, just hoping it gets better.

Phone up their customer support to complain about the different download speed with both it's 2.4ghz and 5ghz wifi bandwidth.
With 2.4ghz bandwidth, the download speed is fluctuates like hell, most of the time about 1mbps download speed. Was told by customer service 2.4ghz wifi bandwidth was half the speed. What a load of crap. I never had this problem when I was with TPG.
Another thing is the download speed dive right down during peak hours. It's ridiculous.
I might have to get back to TPG after the contract expires.