Webjet Exclusives Questions & Answers (page 2 of 5)

Can you please advise us how we can get into our account when our password is not accepted and we receive no emails when we ask to change it. We have both got egift cards which we presume we cannot use until we can get into our account. Can you please HELP. Our email address is [email protected]. and our original Order No. is #540327.
Thanking you
John and Heather SHOLL

Is Webjet still in business? They have more than $6000 of our money for a corona virus holiday to Sri Lanka that had been due to leave 20 April BAU 2479825 Paul Doyle.
They just have a generic auto reply which is of no help . Other companies such as Trip a Deal have long ago refund people's tours.
I know that it's a difficult time for companies. But you can't take money, not provide a service and ignore costumers.
I would be reluctant to use Webjet after the virus if they are still in business.

My trip to Sri Lanka was cancelled due to leave 15 th April for 15 day discovery tour, shall I recd a credit ?

If we booked through you guys and you sub contract to tomoto travels
Isn't your responsibility to deal with it.
Instead if pass the buck back to them.
This is what we got from the agent
Question:
Why are the travel agent charging $1000.00 per person to cancel the flight
(on behalf of all 8 passengers under this booking.)

This is what we got from the agent:

Cancellation

Our standard terms and conditions advise that a booking is non-refundable once flight itinerary has been confirmed/flight ticket has been issued or 60 days prior departure. We can provide you with an Insurance Letter that may assist in any travel insurance claim you choose to make.

For those customers do not have travel insurance or tours are affected by the coronavirus (COVID-19) pandemic, the following revised cancellation policy can be applied

Cancellation fee

Non-refundable Group/Package Airfare (Economy Class) approximately $1,000 per person
Land components unrecoverable cost $450 per person
From $1,450 per person

It will be deducted from your total package price when the refund is arranged.

What's happening with my refund.?Booking number BAU 2372793 Discover Japan Trip departing 5 4 2020 Tomato travel don't answer any inquires, we booked with Webjet so it's your responsibility to ensure all third party agents deliver what has been purchased.We are adged pensioners and can not afford to lose this money,please advise details of a refund asap! email [email protected] Phil Foster

why are you not answering your phones we had been on hold for 2.5 hours and the phone just cutout.

Have a Canada/ Alaska trip booked for late August. Are there any optional tours available in Canada and if so what are they and how much? I like to have budgeted enough money to cover these things.

When are you going to communicate with people booked to depart on the Egypt tour...this is very worrying inspirational vacations is offering to defer travel until safe nobody can afford to get stuck in another country when your company has placed them in very real danger and have knowingly done it.this is unconscionable behaviour it is unrealistic to expect your customers to undertake 14 day s in quarantine when and if they return .this head in the sand attitude is all morally wrong

Hi, could you please contact me urgently regarding my planned Webjet Exclusives package due to depart this Friday 20 March 2020. Julie Harris

We booked a Sri Lanka tour with Webjet Exclusives last October/November including single supplements and upgrades to Business Class flights. The trip is due to commence on 25 March. Already we are waiting for more information about the changed transit times in Singapore (changed from 2.5 hours to 17 hours) and now that Smart Traveller is posting a Level 3 'Reconsider your need to travel' warning, we need to know what is happening. We are both in our late 70s, so the warning is very important. We would prefer to re-schedule and I have requested this, but Webjet Exclusives say that it is not possible. What is the current situation, given that the proposed departure date is just 10 days away.

Are Webber exclusive tours still going ahead. Are we able to cancel or defer

I wish to request a full refund or postpone my booking (BAU2455126) as i have received confirmation that part of my trip to Vietnam can no longer be offered and the substitute option being offered is not acceptable. My husband and i are due to fly out on Wednesday 18th and having called are being told to wait for a phone call from an advisor nearer to the departure date for our list of options. With a family to organise and work to be notified the stress this is causing us 2 days before we are due to leave is immense, can someone please help!
Regards
Tj

Booking No. BAU2464856
We have booked & paid for a 15 day Discover Sri Lanka tour commencing 27th May 2020.
Please advise if the tour is proceeding due to the Coronavirus. Can we obtain a refund?
G & L Riekie

I have bought a trip to South Korea and Japan for 24 days through Webjet Exclusives and Tomato Travel (WE & TT)
As travel ban to South Korea is now imposed to South Korea by the Australian government, my trips are uncertain.
I have written to both WE and TT preferring of cancelling my bookings, but WE told me to contact TT !!!
This is not a direct and clear answer I expected from them.
What are the policies, Terms and Conditions of both WE & TT as far as cancellation and changing travel dates ?
I cannot find these in the invoices they sent me.
Any help is much appreciated.
Alex

any comments on russia scandi tour for 27 days

I would like to do the 27 day Scandi and Baltics tour, does anybody have any feedback for me about this tour..did everything go smoothly with webjet and what was the tour like......I comments made in most of the reviews are not complimentary...Thanks Yvette

Hi, I have a tour on Japan coming up. Currently Most of the tour inclusions (e.g. the museums, castles, groves, festivals, etc.) are anticipated to be closed because of cononovirus, however travel to Japan is still OK according to the government. I don’t really want to go if most of the things I am going to see are closed, and it’s less than 30 days till we depart. What are my options? Things may change, but assuming the attractions are still mostly closed but travel is not restricted, can I choose to get a refund?

The booking ID is 12245

I am traveling in July on the Bohemia Tour with the Coronavirus are you giving full refunds due to the nature of this situation. We saved hard for this holiday and if thing change in Poland its not fair for people to lose their money.
Regards
Diane

has anyone booked the singapore/maldives package ?
will like to know the quality and customer service as i have read the reviews and it is putting me off

How will I get a email no one asked for my email address