We booked and paid in advance for a Web jet Exclusive 25 Day Highlights of the Middle East Tour including Nile River Cruise and flights departing Sydney 27/3/2020.
Prior to departure Web jet Exclusive cancelled the Tour due to the Coronavirus and asked for our patience in that they were working for the best outcome for their customers.
Subsequently they sent out e Gift Card credits. Due to our age, health and financial situation this was not a viable option for us and have sent several emails requesting a refund but to no avail!
Web jet Exclusi...Read more

Booked a China tour through Webjet and expedition exclusives. They won’t refund despite the current climate surrounding China. We are a party of 6 and refuse a credit for next year - We may not even have a job so travel in 2021 is the last thing on our minds right now. Both Webjet and expedition exclusives have been poor in their customer relations. I will continue to seek assistance through fair trading and ACCC who say this company should refund. They can’t guarantee customer safety in China and want to prop up their companies with our hard e...Read more

Last September, my boyfriend and I booked a trip to China through Webjet Exclusives that was due to depart May 6th 2020. Since January 2020 (before the travel ban) we have made countless phone calls, written a load of emails and lodged a complaint to Fairtrade NSW requesting a refund. Each outcome we were told we needed to wait for options that will be given to us “no later than 21 days before departure”. It’s now 19 days until our scheduled departure and we are yet to receive any information. Webjet Exclusives are claiming they’re waiting for ...Read more

Ordered and paid for a trip in August 2022 to china for August 2020. Yes over 12 months in advance.

Now with the COVID-19 issue we are really unsure about going to china,

Contacted Webjet who then palm you off to another company as they are not the provider just the seller of the tour.

Contact them only to be told, No there is nothing you can do, its non refundable.

As of today, NO flights have been booked, NO hotels have been booked, NO tours have been booked, So nothing has been booked,
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Hi we had a Webjet exclusives trip booked for 4 April 2020 to Singapore and Thailand
Every thing had gone smoothly ie contact 6 weeks before trip with flight details and then contact prior to our departure saying holiday was a no go due to CV
First email stated they would do their best to retrieve some of our monies . (WJE stated the airlines weren’t coming to the party ) next email says full refund in the way of Webjet e card by 15/4. Guess what ? we got the e card today 15/4 as promised .
So our experience with Webjet Exclusives has been ...Read more

Booked the 25 day highlights of Middle East tour (covering Egypt, Jordan and Israel) about 12 months ago, trip leaving Sydney 10 April. Paid in full $14,000 in Dec 2022.
Called them in February when it became apparent that the Covid19 situation was too risky to travel at this time, asked to reschedule for "later in 2020", was told no changes of dates were possible, and trip is not refundable. Called them again a week later with an offer to purchase a new holiday for say travel in 2021, if they would allow us to reschedule the Middle East trip.
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We booked our tour back dec 2022 for travel 20 March 2020 tried calling company when our flights were rescheduled from Singapore Airlines end, needed to speak to our tour organiser as our flights didn’t match with connecting flights final after 10 days got that all sorted.
Then 2 days before we were to depart got email stating our tour had now been canceled due to Covid situation, that’s all good we already new from smart traveler that we could not travel before webjet exclusive decided to cancel.
Problem now being we have not received a email,...Read more

I too phoned Webjet Exclusives when learning of Israel closing its borders to find 2 different consultants on different days both unaware of situation which amazed me this wasn't flagged. On 16th March I received a generic email stating our 25 day Middle East (Egypt, Jordan, Israel plus Nile cruise) trip would not proceed as planned on 27th March 2020 and they are looking at best outcomes. I therefor hold some hope (hopefully not false) but am concerned as I have not received any further updates which would be appreciated. I feel quite fo...Read more

We have a booked the 14 Day Highlights of the Rockies tour in first week of May, unable to contact and speak to anyone in company and get any answers to the cancellation of our trip although the world has shut all borders due to COVID19 Virus, they are stating in a generated email that the trip is non refundable that is a loss to us of $9338 for a trip of a lifetime that we saved hard for and will never get the chance to do again, shame on your company for not supporting your customers. When we enquired about our itinerary in Feb. we were infor...Read more