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Webjet Exclusives (page 2 of 19)
Reviewer Photos & Videos
DEEAustralian Capital Territory
How can I contact Webjet and get a response
I am in currently in quarantine in Sydney after paying again for earlier flights to get home from London.
I never received any contact from Webjet despite numerous attempts by email and messaging.
Today I am trying to contact Webjet by phone as I need to know about my flight on18th April from Sydney to Canberra, I would like to know if I can still get this flight back to Canberra at the end of isolation.
Been waiting on the phone for one hour now.
Never Ever using Webjet agaib
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Angela
- 2 reviews
Webjet Exclusives is worst travel company ever
Booked the 25 day highlights of Middle East tour (covering Egypt, Jordan and Israel) about 12 months ago, trip leaving Sydney 10 April. Paid in full $14,000 in Dec 2022.
Called them in February when it became apparent that the Covid19 situation was too risky to travel at this time, asked to reschedule for "later in 2020", was told no changes of dates were possible, and trip is not refundable. Called them again a week later with an offer to purchase a new holiday for say travel in 2021, if they would allow us to reschedule the Middle East trip.
...Read more
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ivan V.South East Queensland, QLD
Zero credibility
-Paid in full but no refund- this is the response I received when I requested a full refund: on the 13/3 /2020 trip is in May 2020 - 14 day Highlights of the Rockies tour with Alaska cruise and flights Hi Mrs s thank you for contacting Webjet Exclusives. We understand your concerns regarding the outbreak of Coronavirus. At this stage, your tour is operating as scheduled and the standard terms and conditions will apply. . I am afraid no refunds, change of dates or credit voucher can be provided as your booking is strictly non-refundable,
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Darren n DonnaHunter Region, NSW
Poor communication/ nil care factor
We booked our tour back dec 2022 for travel 20 March 2020 tried calling company when our flights were rescheduled from Singapore Airlines end, needed to speak to our tour organiser as our flights didn’t match with connecting flights final after 10 days got that all sorted.
Then 2 days before we were to depart got email stating our tour had now been canceled due to Covid situation, that’s all good we already new from smart traveler that we could not travel before webjet exclusive decided to cancel.
Problem now being we have not received a email,...Read more
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KrisVictoria
Webjet Exclusives Communicate please!
I too phoned Webjet Exclusives when learning of Israel closing its borders to find 2 different consultants on different days both unaware of situation which amazed me this wasn't flagged. On 16th March I received a generic email stating our 25 day Middle East (Egypt, Jordan, Israel plus Nile cruise) trip would not proceed as planned on 27th March 2020 and they are looking at best outcomes. I therefor hold some hope (hopefully not false) but am concerned as I have not received any further updates which would be appreciated. I feel quite fo...Read more
rgotten & left in the dark. I emailed them on the 17th and waiting for a reply. I appreciate travel companies and agents being very busy trying to sort out solutions but also note many have communicated quickly and timely giving customers definite options & refunds. Having paid $14000 for this tour it would be extremely reassuring to know if we will be offered a full refund or a 'peace of mind' reschedule date for a later tour such as Tripadeal has offered their customers. To be viable in the future Webjet Exclusives need to demonstrate they look after their customers, are compassionate, communicate clearly and timely our options in these unprecedented circumstances. I would even be grateful to know an approximate time when to expect this information. If anyone has any updates to share I would be grateful, but hoping Webjet Exclusives will as they should, update me and everyone one else left in limbo sooner than later. Hoping for the best outcome for all of us.Similar opinion? Write a review on ieatwords.com.au!
Carl LSydney, NSW
- 4 reviews
- Verified customer
Webjet Exclusives finally come good
We booked a 25 day trip to Egypt, Jordan and Israel leaving on the 26 March, 2020 which was eventually cancelled due to CV. Initially it was hard to get any commitment from them regarding refunds, etc but in the end, Webjet Exclusives offered a full credit gift voucher and I am more than happy with the result. Thank you Webjet!
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RobertaSouth East Queensland, QLD
- 2 reviews
Webjet Exclusives dont ever book this company
We have a booked the 14 Day Highlights of the Rockies tour in first week of May, unable to contact and speak to anyone in company and get any answers to the cancellation of our trip although the world has shut all borders due to COVID19 Virus, they are stating in a generated email that the trip is non refundable that is a loss to us of $9338 for a trip of a lifetime that we saved hard for and will never get the chance to do again, shame on your company for not supporting your customers. When we enquired about our itinerary in Feb. we were infor...Read more
med it would not come until 2 weeks before we left because airlines and cruise booking not finalised and could not issue the vouchers or tickets, so where is our money if the tickets had not been purchased at that time, you were well aware of the situation at hand so where has our money gone, you can't take our money say you haven't bought the tickets and then not give a refund due to circumstances beyond our control If you don't treat your customers with loyalty then your company doesn't deserve to surviveSimilar opinion? Write a review on ieatwords.com.au!
Carol StapleyNewcastle
- 3 reviews
- 4 likes
No contact with Webjet or subsidiary tomato travel
We are trying to find out what is going on with our holiday.Can we get a refund just some communication would be great please. We booked with Webjet and then was sent to Tomato Travel .They are not answering any phone calls or emails and have not done so for a number of weeks. Need help from Webjet please. Carol stapley
3 comments
webjet has since provided a voucher for deposit. Tomato provided and insurance letter. I am still waiting on Insure and Go to accept claim.
Insure and go knock back the claim do not use this insurance company way too much fine print to cover themselves and making payments other companies have paid people on my booking but not Insure and Go.
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DissapointedSydney, NSW
- 3 reviews
Horrible experience
After years of loyalty to webjet, I hope you get what you deserve. We had to make our own arrangements to get home regardless of you lies about contacting you and priorities for customers beiing stuck overseas. Hope you go broke. If you don't, don't count on my business ever again.
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Poor form Webjet
My husband and I are due to fly from Adelaide to London in 3 HOURS and have been trying to contact Webjet for 5 DAYS now with no response either via phone or their online messaging service.
Understandably, they are busy however stating they are PRIORITISING flights within 48 hours is just an absolute lie.
We will potentially lose approximately $12,000 in flights to/from and around Europe (booked solely through Webjet) due to their lacklustre customer service, and will never be using or recommending them again.
Do yourself a favour and just u...Read more
se a travel agent for your next holiday. Just an FYI for you all trying to cancel your flights due to the current crisis, if you call 1300 769 503 and select Options 2 and then 1 you will be placed in a call queue because apparently if you pretend to be a new customer rather than an existing they seem to be more willing to take your call.Similar opinion? Write a review on ieatwords.com.au!
No consideration for the present world situation
Contacted Webjet Exclusives to talk about our upcoming trip to South Africa. Received email reply that there is no refund for cancellation, no rescheduling due to Coronavirus. How can they keep our money for no service ? Advised to read the terms and conditions which basically mention everything except worldwide virus! Appears that Webjet Exclusive can determine if they refund or change dates. Will absolutely not travel with them ever and will advise others to use them. Cancelled a qantas flight ( unrelated) and was issued refund with no fees!
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Never use again!
In the coming 6 months we he 2 international trips booked both of which include flights, bus tours and cruises. One booked with Webber, one booked with Holiday max. Full transfer of all travel arrangements and bookings to 2021 with Holiday max plus discount and credit. Zero refund of deposit from Webber without consideration of current conditions plus increase in costs to postpone travel and rebook. Certainly will not be rebooking with Webjet.
Very disappointed Rose Armstrong.
1 comment
WEBJET A.Webjet.com.au
Hi,
We can see that your booking is in regards to a Webjet Exclusives booking which is a separate entity to Webjet with a different service centre. We request that you please contact them directly via... Read more
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JohnSydney, NSW
- 2 reviews
dont use webjet
With the current situation many people require refunds. Webjet advises on their website to call airlines direct first however airlines advise webjet as third party have to do the refunds. You get not reach them by phone, online chat or email. They have removed comments from Facebook and block people for asking question
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SM86Randwick
- 6 reviews
Extremely poor service
Due to COVID-19 many people require refunds. Webjet advises on their website to call airlines direct first however airlines advise webjet as third party have to do the refunds. You get not reach them by phone, online chat or email. They have removed comments from Facebook and block people for asking questions.
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The reviewer stated that an incentive was offered for this review
VernIllawarra, NSW
- 2 reviews
Webjet China Exclusive
I have booked a Webjet exclusive Holiday to China departing mid October. I have tried to cancel this trip and get a refund. No chance. They told three weeks ago that no flights or hotel rooms had been booked and referred me to their travel partner Travel Asia. I contacted Travel Asia and was told because this was a promotion price there was no refund. It is very simple to me that if nothing has been booked there should not be a problem with a refund. Beware never ever use Webjet or Travel Asia you will be ripped off
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Covid 19 - Be sensible & save your reputation.
Well this has turned out to be a crazy busy time for you guys and me!
Ok so I am an emergency nurse in the front line working with the sick.
Covid 19 has certainly affected mine and your life.
I am requesting a full refund for my cancelled booking.
Due to the Covid 19 Pandemic.
Travel Restrictions...Read more
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Not happyNorthern Territory
- Verified customer
The worst company I have dealt with, will not book with them again
My Girlfriend and I have booked a 21 day holiday to Egypt, Jordan and a river cruise down the Nile leaving from Perth March 27, rang Webjet on the 1800 number and a lady from the Philippines answered and we asked them to defer our holiday as we are both over 70 years of age, and the fact that Jorden will not let people in from Egypt so they can't supply us with what we paid for, the message came back and said no the trip is still going, that will leave me out of pocket $6000, I did find out the Webjet office is on level 2 St Kilda Road Melbourne but the phone no for their office is disconnected.
1 comment
WEBJET A.Webjet.com.au
Hi there
We can see that your booking is in regards to a Webjet Exclusives booking which is a separate entity to Webjet with a different service centre. We request that you please contact them directly via the following;
Ph - 1300 769 503... Read more
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RuthMetropolitan Adelaide, SA
- Verified customer
Will not refund or allow us to postpone until safe to travel.
We have a booked the 14 Day Highlights of the Rockies tour in May. We are aged 75 and 72. Our tour includes a cruise and coach tour as well as flights. All health and government authorities are saying it is unsafe for people our age to travel. I contacted Webjet and asked to cancel or at least postpone the tour. Celebrity Cruises are happy for us to cancel, and now will not even allow people over 70 to board without a doctor’s certificate, which our doctor will not want to give us. The only option I was given from Webjet was to cancel and lose ...Read more
all our money which is over $8000. They did say they are reviewing the situation and may contact us with options closer to the date. This gives us no confidence. Webjet needs to show some heart for older people caught up in this. This trip has been a lifelong dream. If we lose all our money, for us the trip will never happen. Very disappointed. Ruth. Booking number BAU2357650Similar opinion? Write a review on ieatwords.com.au!
VISPY AND DINAZSydney, NSW
- 3 reviews
Request to use deposit paid and reschedule travel date due to govt. travel warning about Corona virus.
It is with great regret and disappointment that we have read numerous reviews from very upset customers due to the complete lack of empathy and willingness to help their customers by Webjet in this difficult time inspite a directive from the Australian Government asking it's people to avoid all unessential travel. We too have had no help or flexibility with the phone calls we have made to Webjet Exclusives call centre who just keep repeating the company's terms and conditions which I might add are not relevant under these extra ordinary circum...Read more
stances. However, we are still optimistic and are writing in the hope that you will salvage your reputation by listening to your customers. We have sent the following email to you with our booking number and will await your reply and hope that you will restore our trust in Webjet. We write to express our extreme concern about our trip which is scheduled to depart to Scandinavia in July, our deposits made and further payments required by Webjet. Copy of email sent to Webjet. - Grand Scandinavia and Baltic Cruise. We write to express our extreme concern about our trip which is scheduled to depart to Scandinavia in July, our deposits made and further payments required by Webjet. In light of the current directive issued by the Prime Minister and the Australian government to avoid all unessential travel to any country including Europe, which is currently the epicentre of the Corona virus. In addition, the unavailability of insurance being provided by any insurer to cover the current pandemic is a major concern and deterrent to proceed at the present time. My husband and I have paid a deposit of $1000 per person for this trip and Webjet requires us to make a full and final payment of the balance of $12000 by March 26th which we would like to defer given the constantly changing situation of the spread of the corona virus in various European countries and the fact that we will be transiting through Hong Kong which is an area of grave concern.Similar opinion? Write a review on ieatwords.com.au!
ChezzaSydney, NSW
13days egypt with Nile cruise
Just returned from this bucket list trip and we were not disappointed. From our deposit to our arrival home webjet were professional and helpful. Our flights with Etihad were cramped but we did have a full plane. Whether it was the cheap holiday I don’t know but we were allocated seats in the very rear of the plane right next to the toilets ( which flushed all night ).
Greeted on arrival and helped with our baggage to the bus. Arrival meet and greet pre dinner. Our guide Ahmed Kamel was absolutely amazing. Egyptologist who could talk many langu...Read more
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Questions & Answers
Lillian C.asked
We booked our trip with you, you then handed it over to Tomato Travel, who have not given us a refund, neither will they give us a letter to take it up with our Insurance company. Can you please contact them and request they get in touch with us. Our departure date was May 12th, from Lillian Caster
4 answers
I too booked a trip with Wedjet Exclusives in August for a departure in June for Japan 2020.Which Webjet handed over to Tomato Travel i never have heard of Tomato Travel.Webjet are the company who promoted the tour therefore it's up to Webjet to secure a full refund from Tomato Travel on our behalf.Have read a lot of bad reports about Webjet for not fully offering full refunds only gift cards.I will not be using Webjet again From John.C
I am with you John, will never ever use webjet again. Tomato Travel have turned their phones off, not answering emails either. We customers should take this further, perhaps class action like what people are doing with Flight Centre.
Just want to let you all know. I put in a refund request through PayPal, and have just been informed I'm getting all my deposit back after webjet wouldn't give me a cent. Place a request in through PayPal and see how you go
Aaaaaasked
Why is it some people have got a refund and we can only get an e-card that expires in one year. What if this lasts longer. We despertely need the money not a gift card.
4 answers
That i don't know, but i didn't ask either. I was kissing the money goodbye orginally
We booked and paid for an India trip $8500, that got cancelled due to the coronavirus, received a gift card that we wont be able to use. Have been trying to contact them several times for a refund, they never reply. At a loss about what to do.
Might be time to try Office of Fair Trading or ACCC
John Sasked
Can you please advise us how we can get into our account when our password is not accepted and we receive no emails when we ask to change it. We have both got egift cards which we presume we cannot use until we can get into our account. Can you please HELP. Our email address is [email protected]. and our original Order No. is #540327.
Thanking you
John and Heather SHOLL
No answers
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WEBJET A.Webjet.com.au
Hi Carol,
We completely understand the impact that this challenging situation is causing our Webjet customers and sincerely apologise for our delayed response times and the inconvenience so far. ... Read more
We appreciate you posting your review on this Product Review site. Unfortunately, this site is not currently being used to provide Customer Service support at this time. If you still have an outstanding query, the most direct way of making sure your request is seen by our Customer Service team is by completing our online form located here: https://www.webjet.com.au/support/ We understand that you may have initially attempted to contact us via multiple different channels, however, rest assured that we have since been able to put additional resources and processes in place to work through our online form requests prioritising those with immediate and past travel dates. Thanks again for your continued patience and understanding. Many thanks, The Webjet team.