If you book, watch them.
In July 2022, we booked and paid the deposit for the Middle East Tour in 2020. Webjet want the final payment 4 months before the departure. Webjet claimed they sent us an email with final invoice. We never received it.
We contacted them as we hadn't heard from them, but they had cancelled our booking, keeping our deposit.
They used another Webjet email address, not the same one we booked with, and had been using to communicate with them from the start.

I emailed Webjet twice and was really worried after reading all the reports about the poor customer service and I hadnt heard anything further about the holiday we have paid a deposit for. Im happy to say that I received an email and a follow up email giving me a phone number. Thank You for your service.

I paid for a package in February this year. I have tried to contact you many times. I tried by phone 5 different times today and each time I am on hold and it never answers. Your supposed 24/7 contact is clearly untrue as it is now 11.13pm and I have again been on hold for 45 minutes and still no answer.
Your 24/7 life chat is offline and has been for the whole day.
I am so annoyed. Can you please contact me immediately.

I had to cancel my travel due to emergency surgery. I required paperwork from webjet for my travel insurance claim. A promised 48 hour turn around turned into one week. And when I received their insurance letter stating the travel was non-refundable it had the wrong year. I paid in 2018 they had 2022. The receipt they provided was only for the deposit and did not include the full cost of the travel which was all paid in 2018. I am now on the line waiting for them to get back to me so I can try and prioritise the receipt of correct documentation. I have been waiting for 1 hour and 20 minutes so far for them to pick up my call and talk to me about this issue.

I have fully paid (2 months ago) for an Egypt tour on January 17, 2020. So far no communication or information and impossible to contact them. The 1300 number doesn't work (no ring), and online chat just gives you script answers. Also very concerned now that I have a 31 day tour of Scandinavia also booked with deposit paid, with a request for 1 week early departure, and again no feedback or information provided, with more than $20K due for final payment soon. There is absolutely no-one to discuss anything with. Very disappointing, and we haven't even travelled yet!!!

Wow what a fantastic trip the tour guide was knowledgeable, friendly and helpful the bus driver was a safe driver friendly and polite. The sights where fantastic and meals efficient. Japan was more beautiful than I expected, had a great time would highly recommend this tour

I recently booked a trip with Webjet exclusive....not without a whole raft of problems and poor customer service. I have emailed, Facebook messaged and completed reviews all seeking to discuss my complaint with staff and now, after more than 6 requests Im still waiting to be called. If you have ANY other options for trips go with them....Webjet exclusives leave a lot to be desired

I booked a trip to Sunshine Coast via webjet. Inclusive of that booking were flights, accommodation, insurance and vehicle hire. I received a call from a Webjet representative, Carl, regarding the vehicle hire booking. Apparently the relevant car hire company was closing its doors. Webjet were onto it, contacted me and had already organised an alternative vehicle hire and insurance for my approval. Thanks team, on the ball. Cheers

Got a great deal on the site, but don't expect to receive any service if you have problems with your tickets. They are slow in responding and will pass the buck around.

Absolutely the worst customer experience and support I have ever experienced in my 50 years of dealing with businesses. A big statement considering I've been an origin and telstra customer in the past. Appalling I will never do business with this company again. Do yourself a favour by doing the same. Left on phone for 2.5 hours after 3 emails where they refused to change my flight, although they could. Eventually they did for the airline fee 378, apologising the next day refunding a customer service fee $25 for poor service. Far to little far to late. Never again. Zero stars.

We did the 14 day Grand Train Tour of Switzerland with Emirates Flights holiday. Every aspect of the tour was wonderful. The organisation of tickets and vouchers, the answering of questions and clarity of details was faultless. Prices were exactly as advertised. The Switzerland Travel Centre were brilliant. The fights with Emirates were terrific. The trains and accommodation in Switzerland were superb. Every train was on time, clean and comfortable. Every hotel was conveniently located, comfortable and all with wifi and breakfast. We received vouchers and tickets for free or discounted travel in every town. I almost forgot .... Switzerland was beautiful - full of friendly and helpful people - amazing sights and food. We had a ball !

Booked the above tour via Webjet Exclusives and everything went according to plan. Flew with Singapore Air without any problems. Would use Webjet again. The agent they used in Sri Lanka were excellent and the transport and accommodation were all very good.