What a nightmare. Booked trip to Japan for 24th March 2020 through Webjet Exclusives in September 2022. We received tickets late yesterday (after the government advice not to travel). Have sent many emails re cancelling or rescheduling as we are over 65 and as all media/health reports state at a higher risk. At present all tourist attractions, including Hiroshima memorial are closed. How can they continue the trip when they would not be providing what we paid for. Not to mention any concern for the health or welfare of their customers. We have ...Read more

In 2022 my mother booked a beautiful holiday for March 2020 to Egypt, Israel and Jordan. They happily helped her with her booking, accepted her money encouraged her to use their insurance etc. Easy.

She is now scheduled to be departing for this holiday in 2 weeks and Israel is not accepting tourists. I have been trying to help her figure out what is happening with her travel plans now that there are so many restrictions due to the Coronavirus (Webjet Exclusives are not responding to her emails).
We were absolutely shocked when we phoned Webjet...Read more

We have booked a 27 day Grand Canada tour with Rocky Mountaineer, Alaska cruise and flights, Webjet Exclusives Ref: BAU2389465, plus a breakaway flight upgrade with a 6 day earlier departure date leaving Brisbane 22 May 2020. My wife and I were looking forward to this very expensive holiday, we are 71 and 70 years old and pensioners. Then came the Corona Virus - 19. Two days ago the Australian Federal Government issued this statement: "Australians, particularly those with underlying health concerns should reconsider taking an overseas cruise...Read more

The most difficult company to deal with and the most ridiculous procedures and policies! Happy to take your money but when you want something from them ie a quote they are terrible. Requested a quote for an upgrade of flights and extension 5 months ago and after numerous calls and emails finally received it yesterday. Price was exorbitant (over 5k per person to upgrade to Premium Economy) and they hadn’t extended it as far as we requested (3 nights instead of 6). Rang customer service yesterday and was told to email flights team as you can’t co...Read more

Pros: great price
Cons: terrible customer service, don't keep to their word, won't take ownership of the problem even though booking was made through them
In September 2022 we booked a tour to China for our 10 year wedding anniversary, departing March 2020. We were subsequently notified that Webjet are the broker and the tour was to be organised by Nexus travel.
Subsequent to the outbreak of the Coronavirus, we were notified that the tour was cancelled. I rang Webjet to ask what our options were and they told me to ring Nexus and ring them ...Read more

Booked and paid for a China tour for my wife's 50th, china got locked down due to Coronavirus, cancelled our tour, webjet exclusives emailed me to say i will be refunded, received following on the 6-2-2020.
booking ref BAU2424230

We're sorry you were unable to take advantage of your Webjet Exclusive package at this time.

Your refund will be processed by our Accounts team within 2 business days.

Once processed, please allow up to 5 business days for this to reach your account. The refund will be processed back to the same method of payment used when purchasing your Webjet Exclusive Voucher.

Thanks for visiting our site and for purchasing a travel experience from Webjet Exclusives...Read more

Summary:
1. Does not live up to their promises.
2. Poor level of communication.
3. Will always push the blame on either their 'travel partner' or on you as the customer (as per all the replies on their bad reviews so far and probably this review as well)

Background:
Webjet offered an 'exclusive' travel package to China and seeing how enticing the price was, I decided to book through them late August. I would have thought that Webjet would be the company that books everything in for you but they actually just forward you to one of their 'tra...Read more

We have booked a Webjet Exclusives holiday in May 2020. We have been waiting for our final invoice. In Early January 2020 I emailed WebjetExclusives requesting the final invoice. I was advised it would be sent in due course but I could request an invoice if I wished to pay now. I made the request in a confirming email. In late January I followed up my previus request as I still had not received an invoice. I received no response to any of these emails. I was using the email address of Webjet Exclusives which was used at the time of our origi...Read more

Booked a one way flight to Hong Kong on Virgin Australia to pick up a cruise back to Sydney in August of 2020 Virgin Australia have cancelled ALL flights to Hong Kong after May because it is not making a profit
Consequently because it is cancelled by the airline and not ME one would expect a full refund with webjet that is not the case they are charging me a 10% cancellation fee even though I did not cancel
They are totally uncaring and profit generated.
Please please be aware of this crap company the customer does not count just profit
I cou...Read more

Booked a "deal" through webjet and wanted to speak to someone about it after the booking was made. Called webjet only to be told sorry we cant help you you need to call Expedition Exclusive as they are the seller, ummm what ??? I booked and paid to Webjet, now I have to deal with someone else ?? WHY ???

Called Expedition Exclusive only to be told, sorry your trip to China that is coming up, cant be cancelled or delayed or get a credit for webjet as its its a different company.

I'd like to point out, that NO flight's have been issued, NO hot...Read more

Webjet have set up a business model that is design to deceive and take peoples money. In no way is the process transparent. The website and email communications make little attempt to explain how the booking will be made and what to expect and Webjet don't stick to any time frames they set out in these communications. Cheap but you get what you pay for.

Initial booking details were to be advised to me in 3 business days after booking. 4 or 5 days later no details. Contacted Webjet Exclusives via 24 Online chat, which ironically was quite often...Read more

This is the 1st time I have used Webjet and likely to be that last. We booked a Canada and Alaska Holiday with Webjet in October 2022. Asked for a quote for an upgrade to Premium economy on 13 Oct 2022. Confirmed that they received request via email on 14 Oct 2022. As I have had no reply or quote from Webjet made 4 calls to the call center to follow up. On 2 Jan 2020 they advised they had no record of my upgrade request and would come back to me. Like previous reviews on this site the Webjet guys did nothing, they constantly commit to actions &...Read more

Do not book with this company. You can also see my review below where I have been begging them for a final invoice to pay for our trip, we have another couple who booked with us who have had the same issue. Also they promise profusely to help you when you call or email but they simply hang up the phone and do nothing. They do however understand your frustration, seriously it’s like speaking with robots. I did receive two invoices from them but I couldn’t open the link, I let them know on several occasions and they promised they would get someo...Read more

My friend and I have just booked a holiday to Cambodia we checked all information checked the fine print page also exclusion all very carefully decided to go ahead and pay the he deposit.
On receiving an email for the deposit paid we find out that we need to pay an extra $300 because we are leaving from Brisbane. Ring Webjet to try to resolve the issue was made to feel that I was an idiot by not checking the flight page. I would like to know why that sort of information not any on the highlights page, the fine print page, and the exclusion page...Read more