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Reviews

(10)
(10)
(4)
(8)
(6)
  • Clogging Issues Yes (1) · No (2)
  • Build Quality
    2.7 (3)
  • Value for Money
    2.7 (3)
  • Ease of Use
    2.0 (3)
  • Cleaning & Maintenance
    2.7 (3)
  • Product is used:
    • Several times a week (2)
    • Daily (1)
  • Noise Level
    3.0 (3)
  • Pet OwnerYes (3) · No (0)


Michelle F.

Michelle F.Metropolitan Adelaide, SA

Warning buyer be aware!!

published

I had my heart set on a Miele cat and dog vacuum as I went into Godfreys but was given the big sell on the Wertheim it was the same if not better than the Miele I was told and at half the price. I have never been more disappointed and dissatisfied with any appliance purchase such as this before. It is cumbersome, rolls over, the pole falls apart, blocks easily, hard to adjust pole height, vacuuming over cat hair it just rolls around under the vacuum head and barely sucks up I end up picking up clumps of hair by hand. I took it back to Godfreys to explain my dissatisfaction but was told there was nothing wrong with it and they had never had any complaints before. I will never step foot into a Godfreys again.

Purchased in June 2021 at Godfreys.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Daily
Pet OwnerYes
Floor Type Carpet and Wood
Clogging Issues Yes
See all answers

Simone

SimoneSouth West, WA

Great little machine esp for the price

published

Lightweight, easy to manouver, super suction, love the upholstery head. The extra small tools you get was a bit tricky to work out 100% where they go and the power lead def needs to be longer but am overall happy & it was half the price of an overrated dyson which we have had a few of



Purchased in September 2021 at Godfreys Physical Stores for $399.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Several times a week
Pet OwnerYes
Floor Type Carpet, Tiles and Wood
Clogging Issues No
See all answers

Good suction but not user friendly

published

Purchased in March 2021 at Godfreys for $299.00.



Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Several times a week
Pet OwnerYes
Floor Type Tiles and Wood
Clogging Issues No
See all answers
Symbol57

Symbol57Sydney, NSW

  • 6 reviews
  • 13 likes
  • Verified purchase

Poor Design Leading to Frustration

published
Date PurchasedAug 2018

k.adnan

k.adnanmelbourne

  • 2 reviews
  • 2 likes

good at start until motor burnt out

published

the vaccum was sold to us as a great high quality european from Godfreys. Quite honestly it was fantastic at first, however after couple of years of use (although we took it back for maintenace to Godfreys as part of the deal) the motor burnt out without any pre-warning without any previous issues. we change the bag and keep the machine clean however this has been a dissapointing over-hyped machine by Godfreys.

Date PurchasedJun 2015

Jumo004

Jumo004melbourne

  • 4 reviews
  • 1 like

OK machine but Godfreys not great

published

This machine is alright but I felt majorly "sold to" by Godfreys and would not shop there again. They made me believe that Wertheim is the same as Miele or Bosch and kept on emphasising it as a high quality European brand when really its their own house brand and they push them to make to maximum profit - machine is OK godfreys, not so much

Date PurchasedOct 2016

Cosi

CosiSydney, NSW

  • 2 reviews

very hard to change heads also very hard to push on the carpet . The suction is good. Almost too goo

published
Date PurchasedJun 2018

Racker

RackerResevoir

  • 4 reviews
  • 3 likes

Mixed bag - good motor bad body!

published

Where to start with this? It's a mixed bag.We definitely got "sold to" with this. We went into Godfreys wanting a Miele and got told that this was much better. It turns out that its their house brand and they make a lot on these models. It actually performs pretty solidly - it has a lot of solid suction that doesn't die off to badly as it fills BUT the plastics they use are not good and the wheels came off within the year. We still have it and it still works (no wheels) but I won't be buying from Godfreys again, they are manipulative!

Date PurchasedJan 2017
Tuan N

Tuan NKeysborough, Victoria

  • 8 reviews

fantastic machine

published

fantastic machine - I've had this product for over 3 years and it is still going strong
fantastic suction power for what I need it for - I only have tiles and hardwood floors in the house and also use the turbo brush for the car mats when they need a clean

great compact machine - highly recommended

only downside is that the wheel on the standard brush head is rather noisy

Date PurchasedApr 2015
toyotaman

toyotamanGeelong

  • 4 reviews

Not A Good Vacuum

published

I wanted to get a top notch vacuum like a Miele and somehow got sold this by Godfreys. They suggested it was better in every way but after two years of use I feel annoyed and ripped off. Its build quality is just not up to scratch and both wheels have already fallen off so we just drag it around now.
I knew the first time I used it that it was a not that good and it does a poor job at picking up dog hair. You can feel it just doesn't have the suction requited on flat bits of carpet.
I cannot recommend this machine. I wish I hadn't bought it.

Date PurchasedSep 2016

notruly

notrulyAustralia

  • 19 reviews

Not suitable for daily use

published
Date PurchasedMar 2016

consumer

consumerSydney, NSW

  • 6 reviews
  • 3 likes
  • Verified purchase

Great power from a small bagged vac

published
Date PurchasedMar 2015

Heartseeds

HeartseedsSydney, NSW

  • 13 reviews
  • 12 likes

Good

published

Seems to work well, although haven't had it for very long. Suction is good but I do find the heads very hard to remove (to change to a different head as it comes with various heads for various suction/floorings) once one. It does remove hair like it claims, seems to do the job.

Date PurchasedOct 2016

Tulz

Tulz

  • 3 reviews

The best vacuum ever

published

I've been having my wertheim for some time and and I Love it. I have to say if you don't want to pay $900 for a Dyson and wasn't the sameness results you definitely buy this vacuum. I purchased a cleanable bag with it so I don't even need to spend any more money on bags

Date PurchasedFeb 2015
Elayne Cesaro

Elayne CesaroAdelaide

  • 2 reviews
  • 6 likes

The best I've had for removing cat hair

published

I have been using this vacuum cleaner for a while now and find it to be ideal for removing cat hair from all surfaces. I really like the upholstery head as this makes life easier to clean cat fur off the quilts on our bed. I love being able to increase and decrease the power as needed. I definitely recommend this cleaner. Cleaning floors and furniture is no longer the chore it used to be.

Date PurchasedMar 2015
Emily

EmilyBrisbane

  • 7 reviews
  • 3 likes

Incredible !

published

I have a toddler and this vacuum does the job amazing ! I vacuum easily 3 times a day and absolutely love using this vacuum! It never leaves any trace of crumb behind it literally picks up everything! And comes with multiple different heads ! You can also control how powerful you want it to be ! Love !

Date PurchasedFeb 2017

One fatal flaw

published

Good vacuum for general use. But - how on earth do you change the heads? It takes two fit people to remove and change the attachment, before continuing the job! I am 77 and am simply not strong enough, especially when the attachment has been pushed on hard by use. Surely someone might have noticed this and installed a quick-release system? I am back to using my old $40 Volta whose wheels fell off years ago. At least I can use it.
Housework should not be so difficult!

Date PurchasedJun 2014

Katherine G.

Katherine G.Melbourne

  • 2 reviews
  • 1 like

Great Vacuum, powerful motor

published

This vacuum is excellent at picking up everything, including tuff to remove pet hair from lounges and rugs. Great on carpets and hard floors and moves behind user with ease. The only downside is its weight, and being slightly akward to store. Other than that its perfect and highly recommended for animal owners.

Date PurchasedMay 2016

Caroline

Caroline

  • 2 reviews

It is great, just difficult to manoeuvre

published

This is a great vacuum, perfect for a dusty house, and would be ideal for someone with a pet. We use it as the house gets quite dusty, and I have very long hair, so its great for cleaning this all up, and the vacuum doesn't get blocked or the head doesn't get stuck with lots of hair and threads from around the house. It is just difficult to manoeuvre around the house, and corners especially

Date PurchasedJul 2015

Apra

ApraAdelaide

Very reliable product

published

It is light and very good, cleans very good because of strong suction, cleans big 4 bedroom house. Cleans all the hair on the carpet and because of attachments easy to clean the car as well. I am very happy and satisfied with this product. I would recommend this product to anyone and suitable for large area carpets in the house.

Date PurchasedMar 2016

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See all Wertheim Dog and Cat W2000/2500 reviews

Questions & Answers

Sue Rayner

Sue Raynerasked

Power cord has locked in & won't pull out. How can I release it?

No answers

Stephen

Stephenasked

There's a light near the variable speed control. What's it for?

2 answers
Tulz
Tulz

How strong the suction is

Elayne Cesaro
Elayne Cesaro

As above, it is the suction indicator. However, if the light flashes it's letting you know that the bag is full and needs to be changed.


Lyn

Lynasked

How can I change the head without having to ask two fit men to help? Why isn't there an easy way to do this simple task?

1 answer
Katherine G.
Katherine G.

I have not had this issues with my W2000 but did have similar issue with a previous model and found that the best solution is to take it in to a Godfreys store and have them adjust the clip so it is easier to interchange. Hope this helps.


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