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DCJSPJ5866Greater Melbourne (Outer), VIC
- 9 reviews
Required urgent repair of Flue
Needed my flue braced and the cowl repaired, emailed through some photos to Jack from service . Was contacted the next morning and that afternoon the plumbers turned up and completed the job. Extremely professional and work was first class would highly recommend them
1 comment
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MattGreater Melbourne (Outer), VIC
Outstanding Service
I always receive outstanding service from Richard and his team. He is reliable, trustworthy and excellent value. He's my go-to for this stuff. Highly recommended to my own family and friends.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Matt,
Thank you for this amazing review! This has been passed on to Richard and his team.... Read more
Customer satisfaction s very important to us and this includes assisting customers in making a purchase and installation they are completely satisfied with. We hope to see you at Woodpecker again soon! Regards, The Woodpecker Team.
Similar opinion? Write a review on ieatwords.com.au!
First class!
Woodpecker stepped in when another company let us down just before Christmas. They worked overtime to get the job done and came up with the perfect solution for our air conditioning, which was in an old house with very limited roof space. I can't thank them enough.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Jan F,
Thank you very much for your kind words, we are glad that you had a great experience with our business!... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase and installation they are completely satisfied with, especially during the busy holiday period! We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
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MalGreater Melbourne (Outer), VIC
Poor Customer Service and Installation.
As part of house renovation we got a Gas Fire Heater which was excellent but the installer needed help from my wife to install it. We were told at the sales stage that the Ducts had to go through the ceiling. Our heating is average because we are not tall enough to enjoy warm air above our heads. Our neighbors have ducts through floor and its excellent. Recently we had house restumped and were told their is lots of room underneath. Lesson learned for future in getting what is right for customer and not what is supposedly easy for sales staff.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Dear Mal
We are very sorry to hear that you have had a negative experience with our company.
... Read more
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MattGreater Melbourne (Outer), VIC
- 2 reviews
Gas Heater Supply & Install
We cannot speak highly enough about the service we got from the Team at Woodpecker Mornington. From the advice regarding the fire to the total turnkey solution Woodpecker provided, including the building of the feature wall to house the fire, electrical and gas connections. Other providers were pushing us to get the wall built by others and excluded electrical.Jacquie, Richard, Jacob & Tayla thank you so much.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Matt,
Thank you for your review! I made sure the kind words have been passed on to the team!... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase and installation they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
Alan and KerrinGreater Melbourne (Outer), VIC
Efficient and Effective
Recently had a Daikin Inverter Reverse Cycle installed. Very effective in both heating and cooling. Especially good for warming or cooling up quickly.
Installation was quick and the unit is streamlined and unobtrusive. Highly recommend.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Alan,
Thank you for your review! I made sure the kind words have been passed on to the team.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase and installation they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
Peter H.Greater Melbourne (Metropolitan), VIC
Terrible after sales service
Gas fire installation 6 months ago during house construction so the installers could get clear access at the framing stage. The house is now finished and moved in two weeks ago, have phoned twice to arrange commissioning of the fire with no response; have emailed and got no response ? The brand new fire remains unused with no one at Woodpecker willing to help us. After sales service is terrible and we still have no response
2 comments
After posting the above review we were contacted immediately and the heater was commissioned the same day. The guy doing the commissioning was very helpful and professional and it all went well. Its... Read more
a shame that it took a bad review to get a response as all prior dealings during the sale period were very good. Hopefully Woodpecker internal systems have been reviewed and no one else will share our experience. Peter HWoodepecker H.Woodpecker Heating and Cooling
Hi Peter,
We are very sorry that you did not have the best after sales experience with us.... Read more
We have taken your comment as feedback and reviewed internally to make sure this does not happen again. It is good to hear you are now happy with the end product and service and please do not hesitate to get in touch if you need anything else we can help you with! Regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
William YGreater Melbourne (Outer), VIC
- 3 reviews
Great product, installation and service
We purchased an Escia Gas Fireplace from Woodpecker Mornington and couldn't be happier with the service, installation and the end product. The installers were very understanding about our requirements and went out of their way to ensure the gas pipe run, electrical cables and exhaust vent were placed where we wanted them.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi William,
Thank you for your review! I made sure the kind words have been passed on to the team.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase and installation they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
MichaelGreater Melbourne (Outer), VIC
Excellent Service
The guys who came out to do the installation were first class in terms of customer service and professionalism. They carried out the installation of our new wood heater and the removal of a gas heater and they did both with a high level of care and attention to detail. I would recommend Woodpecker.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Michael,
Thank you for your review! I made sure the kind words have been passed on to Jacob, Jonty and Jacquie M.... Read more
Customer satisfaction is very important to us and this includes assisting customers in making a purchase and installation they are completely satisfied with. We hope to see you at Woodpecker again soon! Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
Find out how Woodpecker Heating and Cooling Service/Installation compares to other Air Conditioning & Heating Services
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KateGreater Melbourne (Metropolitan), VIC
Very disappointed
We were given conflicting information to do with compliance standards. Communication was very poor, several attempts were made to contact staff via phone and email. They owed us a refund on certain items which was ignored for weeks, finally we got reimbursed after much persistence. Disappointed overall.
1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Kate,
We are sorry to hear about your experience. We really do strive to help everyone with advice and information. We apologies that the refund took longer than expected. I have passed on the fe... Read more
edback to the team in order to make sure this does not occur again.Similar opinion? Write a review on ieatwords.com.au!
Jen AGreater Melbourne (Outer), VIC
- 3 reviews
A great experience
Jake and Jonty from Woodpecker came to install a wood burner for me. They were punctual, well-organised, calmly doing their job efficiently while being friendly and lovely to talk with. They used drop sheets in the living room, keeping everything clean, and at the end of the job, they tidied up, wiped over the new hearth and wood burner, and left the room looking as if the wood burner had always been there and they had never been there! They were also wonderful with my deaf dog who lay around on the floor near them. Jake took me through the in...Read more
structions for use (as well as there being a manual), and offered tips for building the first fire and the right kind of wood to burn, and what to ask for from a wood seller. He is a great teacher. Many thanks, Woodpecker for your outstanding retail and installation staff - they are good at their jobs and very lovely to deal with. I highly recommend your business and your people. Jenny A1 comment
Woodepecker H.Woodpecker Heating and Cooling
Hi Jen,
Thank you for your review! I made sure the kind words have been passed on to Jake and Jonty.... Read more
Customer satisfaction is very important to us and this includes assisting customers in understanding how the product works and receiving instructions on how to operate it and make the most out of it. We hope you are enjoying the heater specially on these cold winter days! If there is anything else we can assist you with do not hesitate to contact us. Kind regards, The Woodpecker Team.Similar opinion? Write a review on ieatwords.com.au!
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Woodepecker H.Woodpecker Heating and Cooling
Hi,
Thank you for this amazing review! This has been passed on to Jack and his team.... Read more
Customer satisfaction is very important to us. We hope to see you at Woodpecker again soon! Regards, The Woodpecker Team.