Joined Woolworths online & then accepted as a priority customer but cannot place a order. Order is accepted, delivery time accepted, C Card accepted then when click to finalise just spins. Chat line with Olive a joke - just random frequently asked questions type answer. No answer after 49min on help line. If you do the job say say do at start of process not just let it spin out.
Murray Adsms

After being approved for Priority Assist (Disabled and can't get to a physical store) my first order worked fine. However the next time I tried, no success. What an impossible system. All the talk of helping those who are disadvantaged is just that - talk. The practical delivery is hopeless. Sort yourselves out please.

I filled in the form for priority assistance due to age. No response by email in 48 hours. Tried to ring and spent 1/2 an hour listening to their dreadful 'musak' before hanging up. Redid my application and this time it worked and I spent an hour and a half scrolling through their huge product list and filled out an $160.00 order. When trying to go to checkout, page went blank. Was unable to get to the checkout page so finally gave up and found an alternative online food supply service. Unfortunately there is no option to give them 0 stars.
Seriously frustrated.

I just want to order my Groceries like I used to before all this Coronavirus nonsense, but so far, no go. I used to be able to place a fortnightly order Thursday morning and get it delivered Friday, but now, delivery has been suspended in my area; crazy considering we have a Local supermarket! All delivery windows are just greyed out, where before there used to be loads of days/times. If 41 shops have been turned into "hubs" for online delivery -- why the hell can't I get my damn groceries delivered??? I don't want to go to your brick and mortar store and risk getting this virus! Pathetic, woolworths. Just pathetic.

From the moment I walked into the store I was met with a Woollies employee with a big smile on their face. She provided some of the specials that were on offer for the day. I was able to find what I was looking for with ease. The Woollies employee at the register was very helpful in processing our order quickly.

Thank you Woolworths . Very happy with your delivery service for seniors. Great service in current circumstances. Driver very polite and apologised for not bringing goods Inside. Thank you very happy

Like quite a few others I have been approved for Priority delivery, but there are currently no delivery windows available in the Morisset area .
In my case, I was already an online delivery customer due to being 81 and a Pensioner.
Perhaps existing online delivery customers who met this criteria should have been given some preference over those who are unlikely to remain online customers after the crisis is over ?
A.K.

There is no home delivery even for priority registered customers !! Keep saying we can supply, but you haven't and don't. Probably all stores should be closed and only have delivery.
When will these companies get organised. Management need firing and starting again. Had plenty of time and warning what's happening?

I enrolled my parents in the Priority Assistance program almost 2 weeks ago as they are in their 80s. I live interstate and can’t get food to them. No reply.

After having initially received approval for Priority Assistance (I have CPTSD, chronic asthma for which I have a Pensioner Health Care Card and no car and no family to assist me) I got a message today saying "Your current delivery address is within a non-serviced area". What a joke. So-called Priority Delivery is nothing more than a publicity stunt by Woolworths to be seen as not causing discrimination but the reality for everyday Australians with disabilities is an escalation of hardship.

Woolworth Priority Assistance is non existence in Kingaroy Qld. After applying and receiving text to say we were able to order, only to discover after trying to place order and phoning our only woolworth store (no coles ) the service is unavailable. I find this to be a total lack of care for customers, especially in this climate where people who are in total isolation and have no family support need to rely on this service. Woolworths
Management I am appalled at your lack of concern for your fellow australians and as per other reviews I am not alone in my opinion, absolutely hopeless. patricia

Woolworths Priority Assistance has serious flaws. I first applied a week and a half ago with details on my conditions, medications and that I’m on the NDIS. No response. I rang. One hour later, hung up in frustration. I made an online complaint. No response. Submitted a new application via drop down boxes in my Woolworths account. No response. I don’t receive Centrelink benefits as I still work. But I’m seriously immune compromised and can’t leave my unit. And can prove this. What else do you need, Woolworths?!

I couldn't check out either then waited for an hour on the phone. Lovely lady processed my order and explained the problem. I have an old iPad and it's not compatible. Downloaded the woolworths app on my iPhone for now but might need a new iPad.

Hi, today I went to Oran park Woolworths and I bought a punnet of raspberries that were all mouldy inside when I got home and opened them. Waste of money and very disappointed!