World Nomads Travel Insurance (page 4 of 10)

Myself and partner chose the 'explorer' package, for some flexibility with cover, as we were hiking and going outdoors a lot in the Philippines. When an event occurred and it came time to claim, I was treated rudely and denied my claim without question. I would not recommend personally if you are worried about your belongings.

Don't ever take world nomads travel insurance. I don't think my policy was of good value at all. It was a total rip off. I got my gopro stolen in Brazil but Worldnomads had all the excuses possible not to reimburse me. I'm very disatissfied with such poor service. If something happen to you and you need to put a claim through, forget about it. They will never refund you. Worst insuance provider. I would actually like to give them 0 star

Do not waste your Money and Time!

The higher price that World Nomads charges for its policies, compared with other insurers, leads people to believe that World Nomads offers wider coverage than other insurers; however, it does not. Even basic coverage, such as stolen items, is not offered through this insurance, for what I view as ridiculous reasons (I asked for valid reasons and an explanation for my lack of coverage, but the company provided nothing beyond their own vaguely worded policy descriptions. I now regret not having read the numer...

My husband and I purchased World Nomads insurance for our 12 month Round the World trip. Thinking they will be great and they are one of the companies specialising in more adventurous travel. Little did we know until I broke my arm in Bolivia and had to have surgery. My husband was very carefully filling out all the claim forms while I was in the hospital and getting all the medical reports from the doctors to get the claim started. We than found out that all claims go through tripmate and that they are the company who will determine if the cla...

These guys don't even deserve 1 star, I just had to put it in to post this review!

Whilst traveling overseas my partner and I had to return to Australia due to the unforeseen death of my partners father. We followed their overly onerous rules on making a claim to the letter apart from suspending one of their required processes for a couple of flights that we we're trying to get refunded, thinking that we had already done enough as described in their PDS (the requirement of which was communicated very poorly to us even when directly requestin...

I have been living in Australia on a working holiday visa for the past 18 months and purchased WN insurance at the start of my second year.

A few months later I went to emergency and subsequently saw a GP and had tests done. I was extremely concerned about medical costs so I called WN right away to let them know what was happening. Not only did the lady on the other end of the line provide comfort and immediately start my claim but someone called twice over the next week to ask me how I was feeling.

The claim process was straightforward...

When my car got broken into on a road trip in the US and all my bags were stolen, I had comforted myself with the fact that I had bought travel insurance and it would all be covered. I had purchased World Nomads for all of my travel for years up to this point and this was my first claim, and I thought the years of loyalty would be paid off. Unfortunately, this was far from the case. I filed a claim (with photos, a police report, and list of stolen items) and it got rejected because according to the fine print in the policy, all valuables must b...

I researched a lot on travel insurance before deciding on WN due to public recommendations before I went on my year trip around Australia. The price was relatively more expensive than other reputable companies with similar coverage but I thought "you pay for what you get", so I went with this company. During my travels, I was involved in two vehicle incidents. The first time, I accrued a big cost on damages on the rental vehicle. That was when I found out WN doesn't cover rental vehicle damages unless I pay another $400 before my trip. Okay, my...

I purchased World Nomads travel insurance for my next holiday in USA. About 20 days before departure, my wife had a medical problem (pregnancy complications) and Doctor said that she was unfit to travel. Then I was forced to cancel my trip. I immediately informed World Nomads sending them all the necessary documentation. They reimbursed me in a couple of weeks . Claim procedure was very easy and clear. In my opinion World Nomads is a very serious company.
Emilio

I my last review I wrote how fantastic World Nomads are, and I stand by every word I wrote. Except the title...

Let me explain. I travelled to the Philippines, and as it was just a short trip, I didn't bother with getting the travel insurance I so publicly delcared 'I wouldn't be without'. Famous last words!

I saw a little puppy lying injured on the street outside the house where I was staying. The poor thing couldn't stand properly, and couldn't walk. It was probably about six weeks old, and in danger of becoming pancake shaped......

My suitcase was seriously damaged by the airline on a flight in Europe. I got a letter from Samsonite stating they could not repair the damage.

I then bought a new suitcase with similar specifications because I need to travel again, and made a claim to World Nomads, since I had purchased the most expensive plan (and theoretically most comprehensive).

Their reply was:

"there is an excess of USD 100 per person per event. This amount is what you are responsible for in connection with each event. As the amount claimed, after the standard...

I have just been reimbursed for items that were stolen from me on a recent trip to Spain. I found the claims process straightforward and it was approved within a week. Very impressed

I was assured at the time of the incident that my claim would be covered. After months of going back and forth. I was denied. I'm out over $5000 for a trip I never got to go on. Was the policy a good value, I don't think so since they didn't help my at all. I guess it was very easy to set up, but that's were it ended.

I severely broke my wrist in the USA after an accident. Rushed to hospital. Had x-rays, and after excruciating pain had extensive emergency surgery. It was a very stressful ordeal. Especially the financial aspect. I was grilled about my insurance because travel insurance is a foreign concept in the USA. In total it cost more than $35,000USD worth in medical costs. All taken care of by world nomads. It was tough, but they helped guide me along the way and kept in prompt contact by email due to the time zone difference and calls being often impractical. Thank you very much for being there when I needed! I would definitely use world nomads again and would recommend to my friends and family.

I've used Nomads several times in the last few years and never made a claim. On my last trip I accidentally left my wedding ring in my hotel room, on the bed side table, in the rush to checkout and get to the airport... By the time I realized and rang the hotel it was deemed lost, or more than likely cleaned up by the cleaner. Anyhow Nomads assessed my claim to be in a public place and therefore not valid. However I had specifically spelled out it was in the 4th floor hotel room, with guest key access to the lift and rooms.

I have been a loyal World Nomad customer for years and travel at least 4 or 5 times a year on trips which include hiking and scuba diving. On my last trip I had a medical emergency which required immediate care (within 24 hours). I called their doctor and asked for a second opinion. That doctor gave me the complete wrong advise!! Later I found out from a specialist hospital that I should have taken an extra vaccination which was not recommended by the Nomad doctor, even when I asked for it specifically. Then when I put the claim as I came back ...

Apparently, theft from your checked-in luggage is not covered as it is 'unattended'. It also seems that they are able to avoid paying a claim by defining items as 'valuables', which they do not cover without an additional premium. Unfortunately for us, that definition is left to World Nomads so could include anything.

I had high hopes for World Nomads, but they refused my claim when my sunnies were stolen from my luggage en-route from Bangkok to Kathmandu via Mumbai. Sadly they are just another profit driven insurance company and are not interested in being fair to their customers.

Happy travels!

So, I have been a very loyal World Nomad costumer for years and rarely had to claim anything.
My experience with the times I have claimed was that they truly try to get around paying the claims whenever possible, just as stated in many other reviews. My recent claim was the icing on the cake: almost all my belongings got stolen from my car when parked 2 minutes away from a police station (!!) in Barcelona, with my belongings locked in the boot, as it needed to be. I provided every possible evidence: photo of car with broken glass from break i...

I tore my MCL (grade II) while snowboarding in Niseko, Japan. Thankfully, I purchased traveler's insurance, and made my way to see a physiotherapist. Soon afterwards, I submitted my claim to World Nomads.

What I like about World Nomads: generally...they're pretty good about replying to emails, and they even reply personally.

What I didn't like: when submitting a claim, you're told to submit a form and receipts. Then you get this message: "We received your claim information....we will update you with the status of your claim within 10 da...

I used to always highly recommend this Travel Insurance based upon the perceived coverage via their website super hype. I have taken out around 15 policies and have never made a claim. A month ago I did make a claim. I was sure the claim would be successful as this was a simple loss of an expensive electronic item via a common carrier (Taxi) .

This was the response
1)Firstly It took 10 days before the claim could be seen as registered in the personal insurance portal they provide. Until then there was no record of a claim being made. I the...

I had a trip interruption the first day of my travels due to the terrorist acts in Paris last November, so I changed my flight and returned home immediately. It has been three months since I opened a claim, with endless emails and requests for the same documentation that I have provided on 4 separate occasions. It seems like they are going through a cycle of the same unnecessary requests (so they don't really have to refund me) but I don't get any responses back from their email support team. Every time I call they are currently still "investigating" - 3 months later!

They do not have an option to send you money electronically.

I repeat - they will send you a check to your "home" address.

I have moved out of my "home address" to travel. This is why sending a check "home" is the most inconvenient way to send me money short of lighting it aflame and blowing the ashes in my general, easterly direction.

It is unfathomable to me that a Travel Insurance company is incapable of transferring funds electronically. They sure do accept money electronically.

They sell this insurance to backpackers. They s...

World Nomads were great. I was travelling from Germany via London and on to South East Asia mainly in Thailand and Vietnam. I purchased the comprehensive cover which included all these destinations. Had a great time in Thailand but became ill just before flying out to Vietnam. Once we arrived I checked into medical centre and found out I had dengue fever. My girlfriend got straight onto the phone with world nomads and they were very easy to deal with and made regular phone calls to check on my status. We did have to pay a deposit before being a...

World Nomads claim on their website that they will.

'Cover your transport to the nearest, appropriate medical facility, which also includes your medical repatriation for further treatment at home. Plus it includes, reasonable additional travel and accommodation expenses for a friend or relative to accompany you while you're in hospital and/or during repatriation.'

Below is what really happens when you try to claim for your airfare back home.

"Thank you for your email and I hope you are feeling better.
Upon further review of your cla...

I needed to submit a medical claim for all 5 members of my family, worth about AUD$3000. The expenses were from an illness that struck us all at different overlapping times over a 9 week period in the USA. I called WN to get a case number initially, plus phoned each time we needed to visit another Dr, then submitted all my documents, bills, receipts and medical notes on my return to Australia 2 months later through the online claim page. My claim was paid into my bank in about a week. I did not need to make any claims for the more 'grey' areas of travel insurance (theft, damage, luggage loss, etc.) but for my medical claim they sure were outstanding.