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66 questions from our users

Cherie

Cherieasked

We have the series 1.We have low pile carpet but it is very thick. We are constantly surprised by the the amount of stuff in dustpan. Just wanting to confirm that the brush isn't damaging our carpet and stripping the carpet every time it is used.
Look forward to your reply.



No answers
SRAA

SRAAasked

All of a sudden the zoning map disappeared from my phone under xiomi setting. Can someone help. I am trying to rezone it but can't see the pause symbol on phone. Totally confused.

No answers
Raul R.

Raul R.asked

Hi, i just bought a Roborock S50, my question is: Do i have to keep the dock station plugged in, or just when it needs to charge? Roborock is shutting down on it's own, or do i have to turn it off manually?

No answers
Hamish1460

Hamish1460asked

Can it operate without connecting to the internet?

1 answer
Ladyandthetiger
Ladyandthetiger

Yes but you will only have limited functionality - a complete house clean. If you get the app and connect thru a modem there are great functions like zone clean where you can get it to clean one area, you can change the language to English, and you can drive it like an RC car.



Daphne B.

Daphne B.asked

Where can I buy one

No answers
D'arci D.

D'arci D.asked

Hello, I am wanting to purchase but I have dark charcoal grey tiles and carpet, will this work or will it set off the cliff detection? Thanks

3 answers
Staffs
Staffs

It works on both, it will go from tiles to carpet no problems

D'arci D.
D'arci D.

I’m worried that it will think the colour is a cliff and not work on the dark flooring since I’ve read it does that with Black flooring. My flooring is dark charcoal grey



Ladyandthetiger
Ladyandthetiger

Mine does get a bit confused on a run with dark sections

mary

maryasked

does this vacuum map out its own route and maintain that for future cleans ?

2 answers
Yogibear
Yogibear

Yes, but it's logic in sequencing is still a mystery to me....

toad
toad

NO - it recalculates for every clean.

joeychew1980

joeychew1980asked

Hi All,

Big fan of Xiaomi products, I purchased a Xiaomi Mi Robot Vacuum in March 2022 and was initially very happy with the unit.

Until recently:
1) All of a sudden, the unit seems to have difficulty connecting to WiFi.
2) When it does, the following happens -

Please see link to YouTube video as it best describes the situation.

https://www.youtube.com/watch?v=-36mHTAKOS8

Like my unit and as you can see, the unit is fully charged.

It starts up and tries to commence the cleaning process.

However, the unit stops the moment it leaves the docking station.

I have resetted the unit as well as factory-resetted it.

Some other users have advised changing the internal battery.

Can anyone advise or confirm if this is the best course of action? Unfortunately, the retailer I purchased the unit from is not replying to my queries.

Thanks in advance.

Kind regards,
JC

No answers
Andrea E.

Andrea E.asked

Hi,
We have had the cleaner for a year and had no problems at all. But yesterday it was able to clean only for 5 min more or less and ran out of battery. I charged it over night and tried again, the same issue...
could you tell me why is it happening? Is there something we can do or it’s just normal that the battery life will decrease with time ?

1 answer
Yogibear
Yogibear

We lodge the problem with the vendor and if it is within warranty period, they should fix it. It could be the battery problem, the docking station contact point or the CPU system. We never had an answer from the technical team but after two failed attempts to fix the problem, they gave us a refund finally after 5 months of dispute.

Andrea E.

Andrea E.asked

We have had the robot force a year and had no problems but now the battery lasts much less ( 5 min) .
Could you tell me if there is anything we could do ?

No answers
Rebecca

Rebeccaasked

Can this cleaner operate without connecting to wi fi?
Can you connect using 4G mobile?

2 answers
Iqbal
Iqbal

I've only used it with wifi connected. not sure if it can be connected to 4g network.

Rebecca
Rebecca

I’ve connected it to my iPad using my phone as the modem connected to 4G.
It’s working well!
I think it would work without the internet but you would not have all the functionality.

Simo

Simoasked

Hi, does this work on dark carpets?

1 answer
Janelle
Janelle

I’ve never used it on carpet but it does go over a dark mat.

JaniceL

JaniceLasked

How does this product deal with furniture legs etc, corners and edges please?

3 answers
JaniceL
JaniceL

To add to my question - are these areas to be cleaned separately or is there a a special knack it has to get to these difficult places?

Elmar Shar
Elmar Shar

It gives furniture legs and edges little bumps here and there and goes around them, not really an issue. The bigger issue is getting under something that's the perfect height for it to just slide in. Happens with my TV stand, it just manages to go under it and then occasionally can't get out because it's too tight.
For the areas that it can't get in because they are too low or too narrow you need to clean them separately.

JaniceL
JaniceL

Thank you Elmar! Very kind of you to be so explicit.

Melanie S.

Melanie S.asked

Our whole lounge room is carpeted with a very dark almost black carpet. Will this be a problem if I purchase a Xiaomi?

No answers
KATHRYN E.

KATHRYN E.asked

After over a year of wonderful service from my Xiaomi Mi robot vacuum, I can no longer connect it to my Wifi. Don't know what happened. The blue light is blinking like it's waiting to connect but, when I go through all the steps on the app to reconnect, nothing happens when I touch it. It's like it's frozen. The device is ticked but it does not appear in my Mi home screen as being connected. Help! I'm desperate! Is there a vacuum angel out there who can help? Thanks, Kathryn

2 answers
r g.
r g.

hi, im no tech expert/angel-but sometimes deleting apps and reinstalling them works to sync all the updates and functions on your device.like starting from scratch.

KATHRYN E.
KATHRYN E.

Thanks so much for your response. I finally got it working again.

Kok Hoe H.

Kok Hoe H.asked

Can I switch off the docking station after the robot has reach 100% full charge or do I have to let the unit stay on the docking station, power on?

1 answer
Snapperg
Snapperg

Keep base station on its in order to keep unit fully charged once charged it will automatically detect full charge and just maintain battery not over charge it.

valerie h.

valerie h.asked

Does the vaccum function still work if the mop function breaks or vice versa?

No answers
Robyn

Robynasked

Is there 2 different models of Mi Robot Vacuum. 1st generation and 2nd generation. If so which one is the best

2 answers
Snapperg
Snapperg

Yes latest is version 2 it has higher suction than previous and better accuracy than previous version

Robyn
Robyn

Thanks

Joci

Jociasked

Hello. I have a problem with my vacuum cleaner. It cleans only the room where the base is staying. it is not moving the other part of the house.. i cleaned the sensors. i reset the vacuum cleaner. I don't know what is the problem.

No answers
Imogen

Imogenasked

Can anyone advise which online retailer they purchased their Xiaomi from? Did you you have any issues with delivery or service? And would you recommend or use them again?

No answers
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