Youi Car Insurance Questions & Answers (page 2 of 9)

Hi Tim, cheers for your questions.

Regarding alcohol it is the legal limit so if you are a P driver & your limit is zero this is the limit we follow, if you are fully licenced & your limit is 0.05 we follow this.

Public roads are OK as long as it is not classified as a FWD adventure park. Off road is OK as long it's not a 4WD adventure park.
If you have modifications of any sort we need to know about it & we list it, so can add to your vehicle however we only cover for a certain amount of after-market accessories. Cheers & I hope this helps. Koppo

Hi William, I’m happy to help, although I will need to know your policy number. Can you email me on [email protected] with these details & then I’ll let you know? Alternatively, you can give our customer service team a call & they will only be too happy to lend a hand. Cheers Koppo

Our policies are tailored to your individual risk Janine. We ask a few more questions to get a better understanding of this, in order to get the right price. We do offer monthly & annual repayments, so when you’re ready, please feel free to call us on 13 9684. (13 YOUI).

Apologies for the late response E Lois, you can get us on 13 9684 (13 YOUI). Alternatively, I may be able to help, my direct line is 07) 3852 7868. - Lauren

Thanks for reaching out Jenni. I’d like to look into this further, please forward any policy, claim details to [email protected] & I’ll be in touch to put your mind at ease. Look forward to hearing from you. Robyn.

Great question Nigel. We have a selected network of repairers on board who we have complete faith in, still we have an optional cover where you can choose your own. If you have any further queries I’d be happy to chat, email [email protected]. Look forward to speaking with you, Robyn :)

Great question rae65. I’m assuming the $500 is the “excess”. It’s not always exactly $500, it can be higher & something you agree on before starting the policy. To claim, an excess is payable but it can waived, if for example; another party is clearly at-fault & we have enough information to enable an attempt to recover costs. This is all in our PDS & I can discuss in more detail if you wish? My direct line is 0731563531 – Jeremy

We’re in the business of approving claims. All claims are assessed on their own merits, we aim for smooth & efficient sailing each step of the way. If you would like to chat, email [email protected] your contact & I’ll be in touch. Robyn.

Yes, you can Alva. From the menu on our website www.youi.com.au, select “Manage Policy”. Start by adding your policy number, & “forgot password” allows you to setup a new password. Once you’ve logged in, select “Change Payment Details”, if you have any difficulties, please call us on 1300267696 & we will help. Thanks for your question :) - Jeremy

Hi Sharen, the vehicle was assessed as a repairable total loss. For the damage details you would need to seek an independent report from a Smash repairer. I can see you’ve been in touch with our Team since initially asking your question, still if you have any further queries I can be reached on [email protected]. Robyn.

Hi Karen, we can do this over the phone with you, the info needed will be name, date of birth, employment status & occupation, address, type of licence, age they started driving without supervision, demerit points, previous suspensions/claims & a couple of other easer questions. Cheers Josh

I’m sorry to have let you down Noel! I listened to your call & yes, we did promise to call you back a week later. I understand you’ve gone elsewhere which is our loss. I’ll now recommend some coaching this end to help prevent that from happening again. Thanks for your time, your loyalty with your other policies & for commenting here - Jeremy

We tailor our policies individually Kerry so, price is dependent on risk assessment. We often get great results by doing this & I’m happy to call, if you’d DM contact details. Alternatively, you can call us on 13 9684 & our sales team will look after you. - Lauren

We’re open to considerations & are happy to discuss options with you Lilah, if you DM me details, I’ll give you a bell or you can call our claims team on 13 9684.

Yes, you can log into your policy manager account & make changes on our website, if you’d welcome a call from our Team let me know [email protected]. Robyn :)