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JunySouth East Queensland, QLD
- 6 reviews
Zodiac T3 pool cleaner
We purchased the Zodiac T3 pool cleaner in May 2018. Now, we have only used it for less than a year and the diaphragm has broken. Since we got it, we have started to take its nightmare every day. It doesn't surround the pool, it's very low power, and it stops so often doesn't matter how you change the power choice anyway. Now our swimming pool has grown up a lot of green algae. It has brought us so much trouble. We do not recommend anyone to purchase this item at any price.
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MikeBrisbane
Diaphragm splits every 3 months
Cleaner works well until the diaphragm splits...just below the yellow reinforced section. If sounds like a common problem, costs
Almost $40 to replace each time. My recommendation is to go with a different cleaner as we have spent over $150 in the past 18 months replacing this poorly designed product. I would love it if zodiac could replace my cleaner with a different model of provide me with an alternative diaphragm that will rectify this reoccurring issue.
1 comment
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TecoNew South Wales
Twist and Lock Zodiac T3 Barracuda Pool Hoses
The twist and lock hoses that come with Zodiac T3 cleaner appear to be of very poor quality and do not meet Australian conditions as the hoses have only lasted 2 years and now are all disintegrating and need replacement.. They are very expensive to replace with prices for 10 x 1 metre ~ $150 +/-.
If I had found previous reviews of these hoses I would not have bought the Zodiac T3 pool cleaner.
These hoses are proprietary and you are stuck with using them unless you cut your costs and get a no name cleaner that uses standard hoses.
Beware of these hoses unless you want to pay through the nose to replace them every 2 years.
6 comments
Customer C.Zodiac
HI Teco. Thank you for your review, We are sorry to hear that you have had these issues. Your Cleaner would be in warranty (2 year warranty). May I ask if you have spoken with our Customer Care team? Thanks.
No, I have only been communicating with the supplier; it is just out of 2 year warranty and I was told the replacement hoses would only have a 1 year warranty.
I am also up to my third diagphram in j... Read more
Customer C.Zodiac
Hi Teco, Can you please inbox me your email address? Thanks.
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Find out how Zodiac T3 Suction compares to other Suction Pool Cleaners
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jakiepdelaneys creek
diaphragm #6
diaphragm splits every couple of months, even with the spring on the head at the lowest suction setting would be good if the diaphragm lasted, it gets stuck in the corners too but when new the suction is good probably cheaper to just buy a generic one from bunnings instead of always replacing parts
2 comments
Customer C.Zodiac
Hi, May I ask if you can or have checked the Suction level? If your pool has a high suction level, the lowest setting on the Cleaner may still be too high. You would then require a Skimtrol Plate. If ... Read more
you need some assistance, please call 1300 763 021, Thanks.funny you should say but the new one just broke as well! i have a plate on and yes i have checked the suction level the diaphragm splits in the same place every time
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Very good, issue is with the diaphragm, replaced three diaphragm in two years
Cleans leaves from the pool no issues, overall happy, but needs better diaphragm, given this is where the cleaner has to work the hardest, does not get in the way when swimming, leaves pool lovely and clean when in use, shouldn’t have to replace the diaphragm on a regular basis though
1 comment
Customer C.Zodiac
Hi Graham, Thank you for your review. We have taken your Feedback onboard also. Happy Swimming!
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Jonny bravoPerth
- 8 reviews
- 16 likes
One major problem
This cleaner is fine in our concrete pool, goes everywhere, up walls, along stairs etc. The only issue is with the diaphragm design. The yellow T section is fuse moulded into different material leaving a much too thin join. Being that this is the hardest working part,it fatigues at the bottom of the T and ruptures. This is the weakest link and severely lowers the working life.
12months in and I’m on to my second diaphragm. The old design lasted a lot longer.
7 comments
Customer C.Zodiac
Hi Jonny. Sorry to hear of your issues. May I ask what suction level you are running your Cleaner?
As per OEM recommendation.
Customer C.Zodiac
Can you please provide the actual reading as per the Pool Pulse?
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MickHunter Region, NSW
- 2 reviews
- 8 likes
T3 is rubbish
I have had this unit for about 15 months, it gets stuck in corners regularly I have replaced the diaphragm 4 times I've just ordered 2 more. At this rate its costing more than a complete set up!. There is no branches or leaves going in the pool, surely there must be something Zodiac can do to improve the unit?
1 comment
Customer C.Zodiac
Hi Mick. Sorry to hear of these issues. May I ask if you have contacted our Customer Care team?
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Jomann16South East Queensland, QLD
- 53 reviews
I should have read the reviews before buying this...
I needed a pool cleaner fairly quickly and didn't have the funds to spend on an expensive robotic model. I thought that if I bought a Zodiac branded cleaner for a bit more than a generic one from a department store, I would have a quality product.
Well, that was faulty thinking. I am unblocking this thing every day, sometimes a couple of times, mostly just little leaves that should go through with no issues. I am actually spending more time cleaning my pool because I have to manually vacuum and scoop it a couple of times a week. I have no idea...Read more
3 comments
Customer C.Zodiac
Hi there. Sorry to hear you are having issues. May I ask if you have called our Customer Care team for help?
Thank you for your response. I have not called the Customer Care team as there is probably little they can do to fix the design of the product. My suggestion would be more pointed to the design team -... Read more
that they redesign the diaphragm type and then provide a free upgrade to all unsatisfied owners of this product.Customer C.Zodiac
Hi, Thank you, we will pass on your Feedback. However, we would still be happy to speak to you and see if there any adjustments we can suggest to get you up and running. Please let me know if you would like to accept this offer, Thanks.
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Tina EAU
Another unhappy customer
I agree with all the other poor reviews of this product.
We've had our for about 2 years now but this cleaner has driven me crazy from day one.
I have to clean it out every day as the smallest leaf stops it working.
The hoses also tangle continuously and need to need to be straightened everyday as well.
We are on about our sixth diaphragm too.
1 comment
Customer C.Zodiac
Hi Tina. Sorry to hear that you have had these issues. May I ask if you have spoken to our Customer Care team? Thanks.
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Find out how Zodiac T3 Suction compares to other Suction Pool Cleaners
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T3 Diaphragms suck
This product is rubbish. I've had to replace the diaphragm so many times since I bought it, I've lost count. Surely Zodiac can see this as a major design fault, with so many complaints. If it was a vehicle there'd be a recall to replace the part. Myself and others will be taking their business away from Zodiac as I believe the newer models also contain the same diaphragm.
1 comment
Customer C.Zodiac
Hi Adam, Thank you for your feedback. There are many factors that contribute to the diaphragms needing to be replaced, if you would like to discuss this, please call us on 1300 763 021 or send a DM and we can call you. Thanks.
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Paul.A
- 2 reviews
- 4 likes
Eats diaphragms non stop.
Good cleaner when it is working but you only have to look at it the wrong way and the diaphragm busts open.... considering a single diaphragm is about one fifth (1/5) the price of an ebay cleaner kit (which includes hoses and spare diaphragms) why would you buy this heap of crap?
1 comment
Customer C.Zodiac
Hi Paul. May I ask if you have spoken with our Customer Care team or would be interested in discussing this issue? Thanks.
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richardcoffs harbour
R3 zodiac
i actually won an R3 from a poolwerx competition today, i had been eyeing one of these off for a year or two when going in to get my water tested and was over the moon when i got the call saying i won one, took it home, set it all up had the suction set at the 21/2 as stated in the brochure, and it works for a while and then stops, then gets stuck in the same position in a corner of the pool and found myself today constantly going out to see if it was still working or stuck in a corner, i ended up just dismantling it and tomorrow i will put it back in the box and sell it on buy swap sell, lucky i didn't spend the money on it because i would have been really disappointed.
would not recommend at all
4 comments
Customer C.Zodiac
Hi Richard. Sorry to hear that you have been unhappy with this Product. We do have a whole team of Techs and Customer Care staff that can help. Sometimes, we need to make a few adjustments upon Insta... Read more
ll to get what works best for your pool. We would love the chance to get this up and running. Please let us know. Thanks.Customer C.Zodiac
I have sent a PM to request for details, Looking forward to hearing from you.
that's fine, no need I sold it on the weekend on buy swap and sell, thanks anyway
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Disappointed compared to the G3 zodiac
Having used the G3 previously I was very disappointed because the T3 keeps getting stuck with gum nuts n any small debris. I belief it’s the design of the diaphragm because it’s got ridget sides and it makes it difficult to let debris through. With the cost of replacement I have no choice but to cover my pool with the blanket. Hope zodiac can help me solve my problem.
1 comment
Customer C.Zodiac
Hi Ran, Thank you for contacting Zodiac group Australia. We are sorry to hear about the issue you are experiencing, however, as per our website, the T3 cleaner is not suitable for large debris like twigs, gum nuts, eucalyptus leaves, Thanks.
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CowboyfanCentral Queensland, QLD
- 7 reviews
Average cleaner
I have found this product to really have a mind of its own, there are days when it just purrs away and does it’s job quite well, the next I have to shake and bump the cleaner every few minutes to get it to start pulsing again, The suction is always around the recommended 2.5 to 3. There are times when it will just sit there doing nothing then the next moment I look up it’s working fine. It has used about 3 diaphragms in the last 4 years, not cheap at around $35 although it is a relatively easy job to replace. The cleaner when it works does a good job even climbing the walls although it can be stuck in corners occasionally. Would I recommend it to family, not sure. It works more than it doesn’t but can be a frustrating tool at times.
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BobPembroke Pines
People seem to complain about how long the diphram lasts.
I am a 2 pool owner and own 2 barracudas, one for each pool. Yes the diaphragm does not last for 2 years, so order one online for less than $10 and get over it. Yes you can spend 45 or more at a pool store......I order 3 online so I have a few spares. 2 pools and 2 barracudas. I couldn't be happier. I have had one of my 'Cudas since 20o1 and the other I got for the second pool in 2012.
1 comment
Customer C.Zodiac
Hi Bob, Thank you for your 5 star review! So good to hear that your T5 Cleaner is doing such a great job, Happy Swimming!
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Find out how Zodiac T3 Suction compares to other Suction Pool Cleaners
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TbirdSouth East Queensland, QLD
- 2 reviews
Diaphragm is very bad
Replaced my old cleaner of 6 years with T3 and was initially happy with its performance but then like everyone else,the diaphragm failed. I was told to check the suction and it was correct at 2.5. Since then I've had to replace the diaphragm two more times and to top it off two of the hose segments have split-a very expensive exercise.I don't think this is good enough for a product that is only 18 months old.
4 comments
Customer C.Zodiac
Hi Tbird. May I confirm if you have spoken to our Customer Care team in regards to this? We would be happy to help.
Hi
I did contact them when the first one failed at about 9 months and it was replaced. 9 months on and it has failed again. I didn’t contact this time as it was out of original warranty
Another complaint from me. This new diaphragm which was purchased in November, 4 MONTHS ago has failed. Does this mean another $30 plus $$$$ to order another one... NOT GOOD. I will be ringing ... Read more
customer care after the weekend. Zodiac you need to do something about the quality of your product. Very hard to recommend when the costs go on and on. NOTE - This is for a T3, looks like the T5 was a better product!!Similar opinion? Write a review on ieatwords.com.au!
In regards to the diaphragm
The system itself works fine but the diaphragms split/tear often. Anywhere between 3-6 months the unit stops and it is ALWAYS the diaphragm. It always splits in the same place too. Weak walls I think. Should improve the quality of the diaphragm. I can see having to replace periodically but not on a routine basis. We have also had to replace the wheel deflector, washers, etc but in 4 years I estimate we have replaced the diaphragm at least 10 times. About to look at a different cleaner. It starts to add up
1 comment
Customer C.Zodiac
Hi, Thanks for your Feedback and your review.
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.Zodiac T3 diaphram
Bought it in July and have had to replace the diaphram twice. The first time it took 4 weeks to get a replacement finally Club Piscine Joliette took one out of the floor model now it it is cracked again. Must be a defect in the diaphrams as there are so many reviews about it.
1 comment
Customer C.Zodiac
Hi Gary, Thank you for your Feedback. Can you please confirm where you are located? Thanks!
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JenSouth East Queensland, QLD
- 5 reviews
Works wonderfully well for a while
I replaced an old model with the T3 and was very happy for a while, but it has cost hundreds in parts replacement each year. While the unit looks like only a couple of parts, there are many and all have to be periodically replaced. It is constantly falling to pieces in the deep end of my pool, no matter how hard I (or my pool shop) try to screw it together. It cleans well when it is working, but the bits do not stay together. Sorry but this model is a lemon. Other family members have different cleaners without having to constantly replace bits.
1 comment
Customer C.Zodiac
Hi Jen, Sorry to hear you have had issues with the Cleaner. If you do require help, please call us on 1300 763 021. I have also recorded your feedback and will pass this on for you. Thanks.
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regBrisbane
- 2 reviews
- 5 likes
WARNING: PURCHASING THIS PRODUCT WIIL END IN TEARS, FRUSTRATION AND STRESS.
We bought the zodiac on the recommendation from our pool cleaner as our old original generic (Chinese clone type) pool cleaner had fallen apart after a few years of faithful use. We were advised that this model would be far superior and with it being a big brand name (Zodiac) we thought that we were making a wise decision. We purchased it in Jan. 2017 and in hindsight, I wish we had just bought another cheap Chinese clone.
Debris...
First of all, much like all of the other reviews here. The slightest bit of debris will stop this cleaner ...Read more
dead in its tracks. Almost every day, I have come home to find that the pool cleaner has stopped. Pulling the head up shows that the cleaner has once again ceased to function due to a small leaf (we're talking in the order of 10-15mm here,not the size of a banana leaf.) and or small seed(4-5mm). At first we thought is was the way it was set up. Numerous visits from the pool cleaner showed that the unit was set up exactly as per the instruction manual (correct vacuum, flow rate etc.). But still, the unit would just keep stopping. After a few weeks of this constant stopping, the unit completely failed. This lead us to experience the second most common problem with this cleaner... It eats diaphragms for breakfast... The unit completely stopped working about five weeks from when we purchased it. Retrieving the head out showed that the diaphragm was cracked on either side. This rendered the entire unit useless. When we purchased a new diaphragm from the pool shop and asked was this normal having to replace a diaphragm this early on. The reply was that yes, they really do chew through the diaphragms (although, he did say that 5 weeks is a bit short time wise, but not unheard of). The problem is when debris gets stuck in them and is not removed immediately. The debris will chew through the sides of the silicone diaphragm, causing it to fail. The pool store I went to said that he regularly replaces diaphragms (at $30 each) every few months, sometimes even earlier.1 comment
Customer C.Zodiac
Hi Reg, All feedback is taken onboard and passed onto the Quality team. Our teams are always looking into the latest technology and trying to improve on performance. We are infact sorry to hear if peo... Read more
ple are having issues and say so, we also encourage them to call us so we can give them a personalised service, not a generic written answer but we thank you for your feedback on our replies also. If you want to discuss this, please call us, we are more than happy to help you. Your unit appears to be within the warranty period so we can look into getting a Tech to look at this regardless of if it is in or out of Warranty, if you would like. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Mark H.asked
Has genuine zodiac t3 diaphram got 12 months warranty?
No answers
Lynette W.asked
Our zodiac t3 keeps breaking diaphragms . It is two years old so no warrantee. Our local pool shop have replaced 3, Two for free but will not replace any more . If it is a suction issue how can you lower the suction beyond the lowest position ?
Mark Rasked
I just bought a Zodiac T3 and the hose is sucking air so that the cartridge filter is not filtering. Had almost cleared the green issue in the pool and went to clean the bottom . When I got home from work the stuff was in suspension in the water again. Is there a way to seal the joints?
No answers
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Customer C.Zodiac
Hi Mike. Your Cleaner has a 2 year Warranty. Please call us on 1300 763 021 to discuss your issues. Thanks.