Read also:
bauhn 50 inch tv aldi i-vac x10 handstick reviews super sleeper mattress topper review powertrain reversing camera rvc 100 electric blanket reviews 2016 australia bauhn 55 4k uhd smart tv
1Cover Comprehensive Travel Insurance Questions & Answers
5 questions from our users
Ihave l.asked
Why aren't 1cover refunding money for a risk that will never happen? After months no phone contact and useless bulk generated email. Other companies ARE returning the full premium and answering phones. Australian Seniors is one. Never when I read the clause about pandemics did I think that this would include stealing the full premium when I would never get off the ground. Good business model for the future guys. Theft and no service. Vote with your feet and tell all your friends how great this company is. Why cant we ring? Don't give us the rescuing people story any longer!
1 answer
Asked the same question myself three weeks ago - no risk to the company because we can't even leave the house for a trip to a country whose borders are closed anyway. But have heard nothing other than I'm in a queue and they will contact me in turn. Very poor customer service.
Mickasked
Do you offer excess insurance for motor home hire?
1 answer
Customer Service R.1Cover
Hello Mick,
We provide rental vehicle excess up to $5000 for motorhomes that are less than 4.5 tonnes. If you have any further queries, or require assistance, please forward an email to [email protected]
Regards, Helen
Ann Gasked
I am going on a cruise from March 23 through April 6. and will visit several countries. How do I start this to get a quote?
1 answer
Customer Service R.1Cover
Hello Ann,
Firstly go to our quote page www.1cover.com.au. Enter all the countries you intend on visiting, including where the cruise will stop at. Enter your travel dates and ages and click Next Step. At this point, if you scroll down the page, you are then able to add the Cruise Cover option which will cover you whilst onboard the ship. If you need assistance with this quote, a friendly consultant can assist if you call the centre on 1300 192 021. Regards, Sophie.
Tomasked
Hi, I have you 1Cover before but I just want to be clear about medical expenses cover because so many people misunderstand the term and the condition like me. If you're in a country where local hospital or ambulance or doctors provide receipt in their language, do I need to translate the receipt to English before I lodge a claim to 1cover?In an emergency of injury or health problem and I have to go to the closest hospital. After that they have to transfer to specialist hospital or doctors, do I have to ring 1Cover first or do you organise everything at the start? thank you, Tom
1 answer
Customer Service R.1Cover
Hi Tom, Ideally to process the claim as quickly as possible, we recommend that the documents are already translated by a registered translator, however if you are unable to do this, we have facilities available that can action this process for us. We recommend that for any medical emergencies that you always contact our Medical Team to assess your condition and make the necessary arrangements that you require. Hope this answers your query. Regards, Sophie.
Gayle Dasked
If I had to go to hospital overseas and it cost $5,000 ( Australian). Do I have to pay the bill first before I claim? I am going to Europe.
2 answers
Not sure, fortunately for me I have never had to use the insurance.
Better to have it than not
Cheers
Mick
Customer Service R.1Cover
Hi Gayle, Sorry for the late response. Anything under $1000AUD, you need to pay and lodge a claim. Anything over this amount, then we take care of the costs, you just need to contact our Emergency team so that they can liaise with the medical team. Regards, Sophie
Other Travel Insurance
Southern Cross Travel Insurance
4.7(2,738)Seniors Travel Insurance
4.7(419)Fast Cover Travel Insurance
4.5(1,070)Worldcare Travel Insurance
4.4(1,918)Online Travel Insurance
4.4(1,035)Tripcover
4.7(113)TID Travel Insurance Direct
4.2(2,522)Allianz Travel Insurance
4.1(2,906)InsureandGo Australia
4.0(4,633)Columbus Direct
4.2(175)Tick Travel Insurance
4.0(1,564)iTrek
4.3(91)Other Travel Insurance
Southern Cross Travel Insurance
4.7(2,738)Seniors Travel Insurance
4.7(419)Fast Cover Travel Insurance
4.5(1,070)Worldcare Travel Insurance
4.4(1,918)Online Travel Insurance
4.4(1,035)
Related Articles
Best Super Funds in 2020!
A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!
Wendy Z.Nov 07, 2022Best Credit Cards in 2020!
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ieatwords.com.au reviewers.
Wendy Z.Nov 19, 2022What Is Peer-To-Peer Lending?
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
Nathan S.Nov 14, 2022
Listing monitored by 1Cover representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.