I purchased an annual worldwide insurance policy only to find not only have I wasted my money on flights, prepaid accommodation, and other travel related costs but also the $546 I was charged for the insurance policy.

1Cover is refusing to cover events relating to corona virus.

I have taken out their worldwide annual cover for a number of years without a claim. However I will not be taking out any more policies with this company and strongly encourage others to do the same.

They also make many unwanted phone calls in the weeks before the previous policy expires to try to sell a new policy.

Awarding this lot one star is over generous.

I took out the insurance in case I had to cancel my golfing trip, however, I did not have any issues where I needed to make a claim. Therefore I can't relate to any service I might have received.

Was hoping that they might reconsider as the policy was purchased mid last year way before this epidemic in China. Other insurance providers states that they will cover as long as policy was purchased before Jan 23, 2020 or some even Jan 30, 2020. Please read the fine print - not the kind of insurance that will help when needed most in this scenario. Was going to travel to other parts of ASIA with no ‘do not travel’ warning from DFAT yet still no cover for the coronavirus as it is considered an epidemic in China even though not yet a pandemic as per WHO for now. So please be careful when purchasing travel insurance.

Have used this company quite a few times and have never needed to make a claim. So I cannot accurately review as I do not know the efficiency of claims.

I bought travel insurance for a upcoming overseas trip before corona virus was even heard of. They have a blanket statement saying they will not cover it at all. So if you get sick you are on your own and if you cancel they will not cover you

Very easy to see what you have cover for, friendly staff who speak to you directly over the phone rather than being passed through computers. Their prices are reasonably priced

Read the PDS very carefully not many things they will actually pay on, I thought person items would be covered, no there not.
Save your money and go with a much cheaper option.

I had a ski accident in Canada and fractured my collarbone. Claimed medical costs, prepaid lift tickets and rental gear. Easy process to claim, took a week to assess. Proposed settlement seems very fair - exactly as per PDS. Have been told to expect payment in a fortnight. Really happy that 1Cover follow through on the expectations they set. I recommend it for ski insurance and will keep using them. Hope not to have to claim ever again!!!

affordable price with full cover. i used few time price is very reasonable . in future i will use and recommend
very quick response time, easy to compare and buy online

My Family and I got influenza while on a ski trip. First time using 1Cover and they confirmed if we needed any further assistance while we were away and then promptly approved our claim for medical expenses and ski ticket and hire reimbursement on our return. Their online lodgement was a bit clunky but their staff were helpful and covered our costs exactly as expected.

No cover for transit less than 4 hours in case flight delayed (out of your control situation).

Other travel insurance providers provide much better coverage options. What's the point of insurance if you aren't covered when your require help.

My partner and I have been using 1cover for years but will be switching. The service they provided for my partner was unexceptable. Very reluctant to help out and get back to us in time. There is a reason we purchase insurance while away. If they cannot help out what’s the point?

We lodged our claim 7 weeks ago and it still hasnt been approved. We have been given the run around with them asking for more and more information. Very distressing and upsetting. I have provided 1cover with everything that they have asked for and still they wont pay our claim.
Totally disgusted

the policy was good value,
we have used travel insurance once Before and will certainly use again
there were problems using the site that required a phone call to resolve

If you are like me and refuse to pay thousands of dollars for a new phone it is very likely you won't have proof of purchase for your phone (I purchased mine from a gumtree seller). My phone was stolen overseas, a claim was lodged and everything but proof of purchase was provided to the insurers yet they refuse to pay out any money (Everything else they asked for was provided - IMEI, Police report, bank statements and device location - which shows last login detail as well). Don't use them if you have a second hand phone - they are no help.

Excellent value, easy to deal with. Gave us peace of mind when our son was injured whilst overseas. Claim lodged and a stressfree process. Definitely our choice of insurance and travelling every year will be using 1Cover going forward. Already recommending to our friends.