4WD Supacentre (page 4 of 10)

Not sure what has happened to this company but it is becoming frustrating. Wanted to buy some new poles for my swag and jumped online to find they were only available to buy instore. Contacted the online help to ask if there was stock in my local QLD store but was told no stores had stock but only the Brisbane Distribution Centre had stock. Asked if I could purchase online then seeing as stores had no stock but the warehouse did and was told no but if I gave my phone number they could ring me and order over the phone and send to me. I also ask...

Ordered a king swag from the online store.
Opened the swag several days prior to our trip, only to find that one of the poles was already broken.
When contacting customer service we were told there was nothing they could do, except to have us to drive 2 hours to the store.
Even though we had paid for delivery, we were told the compensation could not be guaranteed.
A terrible experience with this company, ruining what should have been an exciting time.

Ordered a kids paddle board for my son for Christmas and the paddle was missing. Put in a claim for the missing paddle. Paddle was delivered..... it was an adults paddle. Another claim has been lodged and I was told it will be sent "once they get to it"
It is just really frustrating that I am now waiting weeks to receive an item that was missing in the first place. My son now cannot take his board on holidays as we still don't have the correct paddle.

75 lt dual zone what a great little fridge got home plugged it in and cold beer in 30 minutes

We bought a Roof-top tent with the 6 man annex, it leaked, like majorly, so processed the return, asked to take a photo of the tag that's inside the unit, there wasn't one, went into the Browns Plains store.
Went to the front of the line, it's a return, deal it it asap, a customer with a return is, get it processed for them asap as far as I'm concerned,
Was told to stand in the main line, if it was a returns line then so be it but, that dam line can take forever to move...
I asked for a manager and was accussed of being hostile and so, manager said same,
So, got to the front desk, process it, was informed that the sticker they needed to process the return usually falls off...
Yay, their returns is crap...

recieved and email promotion on 28/12/21 for 2.5 x2.5 awning with light and mounting brackets for 134.95. went to store was told it was online delivery only after i was told they could do the bundle for 144.95. i called the call centre was told it’s not in stock at the store i was at that’s why i could not get that price. i emailed my complaint to the company and was told a third story that it was a discontinued item that’s why it was not available. i have screen shots and emails. beware of this company and their tactics. they get you in and sell you the same thing for more money. will not use this company ever again.

I spent over $1100 on parts for my ute, including a set of Titan drawers. I was given a set of wings to match the drawers by a friend who had sold his car before installing them. The box was unopened and brand new. However there were 6 screws missing from the set, which means I cannot finish the install.
I emailed 4WDSC about this, and they said they wanted the order number for the wings, and a letter from my friend confirming transfer of warranty. My mate works up north in the mines and comes home very 4 weeks, and i cannot contact him when h...

I made an online order on 10.11.21
On 4.12.21 I called to follow up as only one item was received. They checked it out and courier RTS so they agreed we could pick up the items in store. Only thing is they sent them again and we couldn’t pick them up. When we called they were very unhelpful. We waited and this time some of the items arrived but the most expensive ones were RTS by their courier again. Again we called this time asking for a refund. This process has been painful. On 15.12.21 I was told by email my claim would be approved for refun...

Picked up an item instore, was priced lower than on website, cashier charged full website price, and would not try to rectify discrepancy,even though I alerted her to the difference, only I needed items, I would have left them on the counter, I wrote an email to service and support and they were less than helpful, it is not the dollar amount that is an issue, it is the unhelpful and less than caring attitude of the staff members in question. I won't be buying anything from here in the future.
And to top it off, stitching pulled apart within 2 m...

Wouldn’t it be nice after being a slow learner you gave them a second try and they got it right - but no, bought two items one delivered. Then the journey starts where is it ? when will it come ? stuff it just give my money back ! Ok we’ll look into that, two weeks later no goods - no money.

I called to find out if a particular item was in stock at a particular store. Was advised that it wasn't but a different sized one was. I told the cs rep that I would pop in store and grab it. She was really helpful and offered to do a click and collect order for me so that it was there and ready to just walk in and pick up. I thought, fair enough, that's a good idea. For the record, it was a REALLY STUPID IDEA!

We processed the order and I was charged $235 for the goods.

Upon arriving at the store I was asked to produce a copy of my p...

Ordered the wrong sized roof bag on a Sunday - living in a small town about 1 hour’s drive west of Dubbo, NSW. Noticed the mistake and early the next day checked the status of the order online. It was still in the warehouse (had not been collected by the couriers for delivery) so called them to rectify the problem. Was told that because a consignment note had been issued nothing could be done - i.e. we had to wait until the package was delivered and then go through the returns process for a store credit which could be used to purchase the corre...

Purchased bbq and bag deal, the bag advertised was made to look like the bbq fitted in side but it doesn’t.

Products are hit and miss with quality, seems like cheap Chinese manufacturing, cheaper to purchase via eBay and get the same results for cheaper. Customer service is a 0 star ⭐️ as it’s non existent. Two warranty enquires lodged over 2 months no reply from either.

Make sure to report dangerous products via the link below ACCC. Based on numerous comments, it seems like this company might be getting away with breaking certain trading laws and legislations within Australia.

https://www.productsafety.gov.au/contact-us/for-consumers/report-an-unsafe-product

I ordered an awning and associated products. Before purchasing, I asked if the product is being shipped from within NZ so not to get delayed by shipping. Firstly I was disappointed to find one part of the order being shipped from Brisbane, then it sits for two weeks at Toll locally. This was compounded when a courier delivered one box and said the others were still at the depot and would be delivered sometime soon. The final straw is you can't get through to customer services and this business only communicates with its customers via chat. I've subsequently unsubscribed and no longer will deal with them.

I bought a gazebo that was advertised as weatherproof. Even though it was new it had holes in it. Took it back to store and was advised it was a bad batch with machine holes in it. Replaced but with same holes. Replace again but still with holes. Asked for money back and was advised by store manager that it would happen. That was back in September and still has not happened despite regular contact with the store manager. I would not purchase anything from this company.

Very poor quality!!!! My van caught on fire because of the solar controller not working. It completely melted off the wall. Would advise strongly against purchasing for your beloved vehicle.

I bought an air compressor from 4wd Supacentre ebay store last week. Firstly the courier tracking was inaccurate and completely wrong.
Also when my item arrived I had opened the package only 30mins after it arrived and found it was damaged. It looked like it was opened then resealed. See photos. When I opened it I then found the air pressure gauge is damaged. Looks like its been crushed. See photos. So I immediately called their online store and was told I had to message their ebay store and there was nothing else they can do. So I did 3 TIME...

Dishonest business practice with false advertising …. Sick of driving there (Kilburn) to purchase an advertised product only to arrive (same day) and they have changed the price… it seems they put the price up when they are running low on stock … Have been burnt multiple times … never again …. Looks like it’s XTM from now on

The kings 4x4 centre in Coffs Harbour has to be the best layer out store of them all. You can actually see the products that you are buying and the staff are very helpful. I have been to a few stores and the worst is on the Gold Coast. Great store Coffs Harbour keep it up.

these guys are making it basically impossible to return an item if it's unpacked. The packaging is only a box needed for shipping though with the product code on it. "if the box is damaged or opened, the item can't be returned anymore."
even though the product was falsely advertised on their homepage.
saved myself the dramas to fight these guys and resold the item cheap. lost 200 bucks but that's ok.

Will never buy from 4WDSupacentre again.

Customer service is very bad

I have now bought 2 of these Kings 3 x 6m Gazebo replacement covers over the last 18 months. The first replacement cover wasnt made of the same heavy duty vinyl as the original cover. It was 3/4's of the weight of the original and therefore didn't last as long. Secondly, it was extremely hard to fit as it was slightly smaller in its dimensions. I would say it was at least 4 cm too short in the length x width fit.
After some excellent mediation between myself and the helpful staff at the 4WD Supacentre, I was extremely happy with the final ...

I purchased a dominator winch from 4WDSupacentre.com.au and from onset it had a problem
They constant kept asking me to short it out and do various tests to it even after I sent a video that you can clearly hear the solenoid has a problem
Fast forward sometime later the winch turns it’s self on after we rechecked it. But it had no cable or batteries connected in the remote so not sure how it happened.
After numerous calls and emails they are now hiding behind some crap clause in a warranty book about the isolator being off
What if I was in the...

Place order online and it was send to a similar address in WA when I’m in VIC, confirmation was sent to my junk so didn’t see it. Customer service is basically bad luck not there problem.

Worked on 12v but not 240v on first use now won’t work at all, last purchase with kings gear forever